Attachment B- Statement of Work.pdf

LOCKSMITH

STATEMENT OF WORK

Department of State Locksmith Services

TABLE OF CONTENTS

LOCKSMITH SERVICES STATEMENT OF WORK

I. INTRODUCTION

A. Contract Type

1. Labor

2. Materials

3. Other Direct Costs (ODCs)

B. Required Locksmith Services

II. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

A. Definitions

1. Greater Washington Metropolitan Area

2. Work Order

3. Project Work Order

4. Routine Work

5. Emergency Work

B. Acronyms and Abbreviations

III. SCOPE OF WORK

A. Type and Schedule for Work Orders

1. Work Orders

2. Project Work Orders

B. Work Order Response and Completion Requirements Greater Washington Metropolitan Area Outside Greater Washington Metropolitan Area

C. Estimated Workload

IV. LOCKSMITH TASKS

A. Combination and Pushbutton Lock Services B. Combination Changes C. Neutralization and Drilling D. Safes, Containers, and Vault Doors E. Installation of Locking Devices F. Installation Procedures G. Additional Duties

V. MANAGEMENT AND ADMINISTRATIVE REQUIREMENTS

A. Quality Control Plan (QCP) B. Reporting Requirements

1. Weekly Reports

2. Bi-Weekly Meetings

3. Monthly Billing Reports

4. Monthly Backlog Reports

5. Periodic Status Reports

6. Daily Activity Logs

C. Invoicing Requirements

1. Labor

2. Materials

3. Travel

4. Other Direct Costs (ODCs)

D. Key Control

VI. WARRANTY REQUIREMENTS

A. Contractor-Furnished Hardware B. Government-Furnished Hardware

VII. RESPONSIBILITY MATRIX

A. Warranty Responsibilities B. Work Order Responsibilities C. Personnel and Security Responsibilities D. Reporting Responsibilities

VIII. HEALTH, SAFETY, AND ENVIRONMENTAL REQUIREMENTS

IX. COORDINATION REQUIREMENTS

X. PERIOD OF PERFORMANCE

XI. KEY PERSONNEL REQUIREMENTS

A. Key Positions

1. Project Manager (Part-Time)

2. Expert / Lead Locksmith (Full-Time)

3. Specialist Locksmith (Full-Time)

4. Journeyman Locksmith (Full-Time)

B. Security Clearance Requirements C. Key Personnel Substitution

Replacement Procedures

XII. TRANSITION REQUIREMENTS

A. Transition-In Period

1. Inventory Transfer

2. Staffing Ramp-Up

3. Knowledge Transfer

4. Site Familiarization

5. Operational Readiness

B. Transition-Out Requirements

1. Inventory Transfer

2. Documentation Transfer

3. Knowledge Transfer

4. Final Reporting

5. Personnel Transition

XIII. SERVICE REQUIREMENTS AND CONSTRAINTS

A. Coordination with DOS / DS B. Training and Certifications C. Clearance Requirements D. Service Hours E. Travel Requirements

Reimbursable Travel Costs Non-Reimbursable Costs

Standard Travel Time Billing F. Materials G. Government Furnished Property (GFP)

1. DOS Locksmith Shop

2. Parking Permits

3. GFP Reporting

XIV. EMERGENCY CONTACT REQUIREMENTS

A. Primary Emergency Contact B. Backup Emergency Contact C. Contact Information Management D. Emergency Response Protocol

XV. WORK ORDER MANAGEMENT

A. Work Site Procedures B. No Service Rendered – Government Cause C. No Service Rendered – Contractor Cause

XVI. APPROXIMATE HISTORICAL CONTRACTOR EFFORT

A. Historical Workload B. Historical Service Estimates

EXHIBIT 1 – PERFORMANCE REQUIREMENTS SUMMARY

EXHIBIT 2 – HEALTH & SAFETY CONTRACT REQUIREMENTS

A. Introduction B. Documents Incorporated by Reference C. Environmental Program Requirements D. Health and Safety Program Requirements

Written Health and Safety Program E. Additional Health and Safety Requirements

Accident Reporting Hazardous Conditions Obstructions

F. Public Protection Requirements

EXHIBIT 3 – DELIVERABLES SCHEDULE

A. Pre-Award Submittals B. Post-Award Initial Submittals C. Ongoing Submittals D. As-Needed Submittals E. End-of-Contract Submittals

APPENDIX A – REQUIRED SUBMITTALS

A. OSHA Form 301 B. Hazardous Conditions

APPENDIX B – TECHNICAL NOTES EXAMPLE

A. Project Overview B. Summary of Project Results C. Sample Stock Catalog

APPENDIX C – DEPARTMENT OF STATE NATIONAL CAPITAL REGION LOCATIONS

APPENDIX D – DEPARTMENT OF STATE DOMESTIC LOCATIONS

STATEMENT OF WORK (SOW)

Locksmith Services

I. INTRODUCTION

The Department of State (DOS), Bureau of Administration, Domestic Operations & Emergency Services Office, General Services Management Office (A/DOES/GSM), is responsible for the installation, maintenance, and repair of all locks and associated hardware for doors, vaults, safes, locking file cabinets, security containers, and secure spaces under the jurisdiction of the Department.

Within A/DOES/GSM, the Event Management and Hoteling Division (GSM/EMH) administers the daily workload required to support these responsibilities. Because neither GSM/EMH nor any other DOS division employs locksmith personnel, all locksmith services within the United States and U.S. Territories shall be performed by a qualified locksmith contractor.

Historically, DOS has procured locksmith services for facilities throughout the continental United States and Puerto Rico. To improve contract management and oversight, locksmith services shall be divided into:

• Work Orders for services within the Greater Washington Metropolitan Area; and

• Project Work Orders for services outside the Greater Washington Metropolitan Area and for large or complex locksmith projects.

A. Contract Type This requirement shall be awarded as a Time-and-Materials (T&M) contract.

Under this contract type, the Contractor shall be compensated for:

1. Labor At the fully burdened hourly labor rates specified in the contract for actual hours worked.

2. Materials At actual cost without markup, in accordance with Section VII.F.

3. Other Direct Costs (ODCs) Including travel, per diem, shipping, and other allowable costs at actual cost in accordance with Section

VII.E.

B. Required Locksmith Services Required services include, but are not limited to, the following:

• Performing site surveys to determine appropriate security hardware applications;

• Assisting Diplomatic Security, Facilities Security Division (DS/FSD) with Requests for Further Information (RFIs) during construction projects;

• Specifying, purchasing, and installing locks and locking systems for interior and exterior doors;

• Installing locks and locking systems on safes, lockers, file cabinets, and security containers;

• Maintaining 24/7 emergency response capability for lockouts and malfunctioning locking mechanisms;

• Repairing and servicing dial and push-button combination locks and GSA-approved locks;

• Repairing and servicing key-operated locks and locking systems;

• Duplicating conventional and Medeco keys when authorized;

• Supporting access control systems, annunciators, alarms, and remote-controlled systems;

• Reporting unauthorized or altered lock work to DS/FSD immediately;

• Maintaining installed locks and associated hardware in accordance with manufacturer recommendations;

• Performing combination changes on safes, vaults, and access doors; and

• Maintaining accountability and safeguarding of keys and restricted security items.

II. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

A. Definitions

1. Greater Washington Metropolitan Area Defined as locations within a 70-mile driving distance from the Harry S. Truman Building, 2201 C Street NW, Washington, DC.

2. Work Order A written or electronic request issued by the Government directing the Contractor to perform specific locksmith services.

Each Work Order shall include:

• Description of required services;

• Service location;

• Required completion date; and

• Applicable instructions or security requirements.

3. Project Work Order A Project Work Order is a planned, non-routine locksmith effort generally requiring specialized labor, materials, or equipment.

Examples include:

1. New lock system installations;

2. Master key system implementation;

3. Access control system installation/modification; and

4. Large-scale repairs or renovations.

Project Work Orders shall include:

1. Detailed scope of work;

2. Estimated labor hours;

3. Materials list; and

4. Project timeline.

4. Routine Work Non-emergency locksmith services performed during normal business hours.

Examples include:

1. Lock maintenance;

2. Key duplication;

3. Lock rekeying; and

4. Standard lock installation/replacement.

Routine work shall be completed within five (5) workdays unless otherwise specified.

5. Emergency Work Unscheduled locksmith services requiring immediate response due to security concerns or operational impact.

Examples include:

1. Critical lockouts;

2. Broken security locks;

3. Lost/stolen keys requiring immediate rekeying; and

4. Compromised access control devices.

The Contractor shall respond:

1. Within two (2) hours during normal work hours; and

2. Within four (4) hours after hours, weekends, or holidays.

B. Acronyms and Abbreviations Acronym Definition

DOS Department of State

DOES Directorate for Domestic Operations and Emergency Services

CO Contracting Officer

COR Contracting Officer’s Representative

DS/FSD Diplomatic Security / Facilities Security Division

DS/PSP Diplomatic Security / Physical Security Programs

DS/SSD Diplomatic Security / Special Security Division

EMH Event Management and Hoteling Division

GSM General Services Management

RPM Real Property Management

ALOA Associated Locksmiths of America

GFP Government Furnished Property

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

ODC Other Direct Costs

RFI Request for Further Information

III. SCOPE OF WORK

The Contractor shall maintain, repair, adjust, replace, and install lock systems, hardware, and associated equipment.

Services include, but are not limited to:

1. Lock sets;

2. Hinges and closers;

3. Keys and key-operated locks;

4. Combination locks;

5. Panic hardware;

6. Video intercom systems;

7. Electromagnetic and electromechanical locks;

8. Access control systems;

9. Remote releases;

10. Alarm annunciators;

11. Emergency lockdown systems; and

12. Ancillary repair components.

All work shall comply with current Diplomatic Security physical security standards.

The Contractor shall provide all materials, tools, supplies, and equipment required to perform services unless specifically identified as Government Furnished Property (GFP).

All Contractor-furnished materials shall be invoiced at actual cost with no markup.

Services shall be performed at DOS facilities throughout the National Capital Region and other DOS facilities located within a 70-mile driving radius of the Capital Beltway (I-495).

Travel reimbursement shall apply only for work outside the Greater Washington Metropolitan Area.

A. Type and Schedule for Work Orders

1. Work Orders Standard service hours shall be:

1. Monday through Friday

2. 8:15 a.m. – 5:00 p.m.

After-hours work may be authorized by the COR.

Work Orders generally involve locksmith tasks requiring fewer than fifty (50) labor hours.

2. Project Work Orders Project Work Orders generally involve:

1. Installation projects;

2. Large maintenance efforts;

3. Major repairs; or

4. Tasks requiring fifty (50) labor hours or more.

The Contractor shall provide:

1. Written cost estimate;

2. Labor hour estimate;

3. Material estimate;

4. Travel/ODC estimate; and

5. Implementation plan.

COR approval is required prior to commencing work.

B. Work Order Response and Completion Requirements

Greater Washington Metropolitan Area Work Type Start Requirement Completion Requirement

Routine Acknowledge within 4 hours;

begin within 5 workdays

Complete within 5 workdays

Emergency Respond within 2 hours during work hours; 4 hours after hours

Continue until resolved

Project As negotiated As negotiated

Outside Greater Washington Metropolitan Area Work Type Start Requirement Completion Requirement

Routine Begin within 3 workdays Complete within 5 workdays

Work Type Start Requirement Completion Requirement

Emergency Respond within 4 hours Continue until resolved

Project As negotiated As negotiated

Note:

1. Workdays exclude Federal holidays.

2. Work Orders issued after 5:00 p.m. EST shall be considered issued the next workday.

3. Priority locations include:

1. Secretary of State Offices;

2. Secretary of State Residences; and

3. United Nations Headquarters.

C. Estimated Workload Work Type Estimated Monthly Average Estimated Annual Average

Work Orders 90 1,100

Project Work Orders 6 76

IV. LOCKSMITH TASKS

The Contractor shall provide all labor, supervision, management, training, tools, supplies, and materials necessary to perform locksmith services.

The Contractor shall comply with all DOS regulations, guidelines, and policies.

A. Combination and Pushbutton Lock Services Services include:

1. Disassembly;

2. Lubrication;

3. Adjustment;

4. Reassembly;

5. Repair; and

6. Replacement.

Representative service conditions include:

1. Defective drive pins;

2. Damaged dials;

3. Defective relock mechanisms;

4. Defective stepper motors;

5. Simplex repairs;

6. Electrically operated cipher locks; and

7. Release strike failures.

B. Combination Changes The Contractor shall:

1. Change combinations on safes, vaults, and security containers;

2. Perform related maintenance;

3. Instruct custodians on proper operation when requested; and

4. Leave containers in “locked open” status after completion.

Combination changes are required when:

1. Personnel with access depart;

2. Security is suspected compromised; or

3. Emergency access is required.

Annual/semi-annual changes shall be performed as directed by DOS.

C. Neutralization and Drilling The Contractor shall perform lock neutralization and drilling using methods minimizing damage to security equipment.

Drilled holes shall:

1. Not exceed 1/4 inch diameter; and

2. Be concealed by the dial ring whenever possible.

Replacement locks shall be specified by Diplomatic Security.

D. Safes, Containers, and Vault Doors Services include:

1. Repairing locking mechanisms;

2. Repairing slides and suspensions;

3. Repairing vault door components;

4. Replacing defective handles/latches;

5. Leveling containers; and

6. Repairing linkage mechanisms.

E. Installation of Locking Devices The Contractor shall furnish and install locking devices including:

1. S&G combination locks;

2. Kaba-Mas X-09/X-10;

3. Simplex Unican locks;

4. Medeco bypass cylinders;

5. Electrified strikes;

6. Auxiliary deadbolts; and

7. Other locking devices approved by DS/FSD.

F. Installation Procedures All installations shall:

1. Meet industry standards;

2. Meet applicable electrical codes;

3. Be approved by DS/FSD where required; and

4. Be professionally installed.

No lock installation or key duplication shall occur without required DS approvals.

G. Additional Duties The Contractor may be required to support:

1. Special events;

2. Emergency situations;

3. Security incidents;

4. Temporary access control needs; and

5. Physical security system support.

Support may include:

1. CCTV systems;

2. Access control systems;

3. Intrusion detection systems;

4. Security cabling; and

5. Voice/video intercom systems.

V. MANAGEMENT AND ADMINISTRATIVE REQUIREMENTS

A. Quality Control Plan (QCP) The Contractor shall submit a Quality Control Plan (QCP) within fifteen (15) workdays after contract award.

The QCP shall address:

1. Internal quality monitoring;

2. Performance standards;

3. Corrective action procedures;

4. Reporting procedures; and

5. Coordination with the Government.

The Government shall review the QCP within fifteen (15) workdays.

Rejected plans shall be corrected and resubmitted within thirty (30) calendar days.

B. Reporting Requirements

1. Weekly Reports Due each Monday (Tuesday if Monday is a holiday).

Reports shall include:

1. Work order numbers;

2. Dates opened/closed;

3. Description of work;

4. Labor hours;

5. Material costs; and

6. Total invoiced amount.

2. Bi-Weekly Meetings The Contractor shall participate in bi-weekly coordination meetings with the COR.

3. Monthly Billing Reports Due no later than the 10th calendar day of each month.

4. Monthly Backlog Reports Due by the 5th calendar day of each month.

5. Periodic Status Reports The COR may request additional status reporting up to two times per contract year.

6. Daily Activity Logs The Contractor shall maintain daily activity logs at the HST locksmith shop.

C. Invoicing Requirements Invoices shall be submitted monthly through the Invoice Processing Platform (IPP).

Invoices shall include:

1. Labor

1. Labor category;

2. Work order number;

3. Service dates;

4. Hours worked;

5. Hourly rate; and

6. Total labor cost.

2. Materials

1. Item description;

2. Quantity;

3. Actual cost;

4. Supporting receipts; and

5. Total material cost.

3. Travel

1. Transportation;

2. Travel time;

3. Lodging;

4. Parking;

5. Baggage; and

6. Miscellaneous approved costs.

4. Other Direct Costs (ODCs) Including:

1. Shipping;

2. Equipment rentals; and

3. Software licenses.

D. Key Control

1. Secure and account for all keys;

2. Prevent unauthorized duplication;

3. Maintain key inventories; and

4. Immediately report compromised key systems.

The Contractor shall bear all replacement costs associated with Contractor-caused key compromise.

VI. WARRANTY REQUIREMENTS

A. Contractor-Furnished Hardware The Contractor shall be responsible for:

1. Material replacement costs within manufacturer warranty periods;

2. Labor and material costs associated with poor workmanship; and

3. Warranty-related repairs directed by the COR.

B. Government-Furnished Hardware The Contractor shall not be responsible for failures unrelated to Contractor workmanship.

If Contractor installation caused the failure, the Contractor shall bear all replacement and labor costs.

VII. RESPONSIBILITY MATRIX

A. Warranty Responsibilities Scenario Material Costs Labor Costs

Contractor hardware failure within warranty

Contractor Government

Poor workmanship Contractor Contractor

Hardware failure after warranty expiration

Government Government

DOS hardware failure due to Contractor installation

Contractor Contractor

DOS hardware failure not caused by Contractor

Government Government

B. Work Order Responsibilities Activity Contractor Responsibility Government Responsibility

Work Order Acknowledgement Respond within required timeframe

Issue work orders

Prioritization Execute assigned priorities Establish priorities

Emergency Response Respond within required timelines

Notify Contractor

Completion Verification Obtain customer signatures Verify satisfactory completion

C. Personnel and Security Responsibilities Activity Contractor Responsibility Government Responsibility

Facility Clearance Maintain TS clearance Verify clearance

Personnel Clearances Ensure personnel cleared Process requests

Training/Certifications Maintain certifications Verify qualifications

Bonding Ensure personnel bonded N/A

D. Reporting Responsibilities Deliverable Due Date

Quality Control Plan 15 workdays after award

Weekly Reports Weekly

Monthly Billing Reports 10th calendar day

Monthly Backlog Reports 5th calendar day

Periodic Status Reports As requested

VIII. HEALTH, SAFETY, AND ENVIRONMENTAL REQUIREMENTS

1. Comply with all OSHA requirements;

2. Maintain a written health and safety program;

3. Report accidents and hazardous conditions;

4. Protect the public and building occupants; and

5. Participate in DOS recycling programs where applicable.

The Contractor assumes full responsibility for injuries caused by Contractor personnel or subcontractors.

IX. COORDINATION REQUIREMENTS

The Contractor shall coordinate with:

1. DS/FSD;

2. COR;

3. Facility personnel;

4. Architects/engineers;

5. Security personnel; and

6. Construction contractors.

The Government shall provide:

1. Required access;

2. Escort support where necessary; and

3. Security approvals.

X. PERIOD OF PERFORMANCE

The period of performance for this contract shall be as follows:

Period Duration

Base Period TBD through TBD (12 Months)

Option Period 1 TBD through TBD (12 Months)

Option Period 2 TBD through TBD (12 Months)

Option Period 3 TBD through TBD (12 Months)

Period Duration

Option Period 4 TBD through TBD (12 Months)

Six-Month Extension (if exercised) TBD through TBD (6 Months)

XI. KEY PERSONNEL REQUIREMENTS

The Contractor shall designate the following positions as Key Personnel under this contract.

A. Key Positions

1. Project Manager (Part-Time)

Responsibilities

1. Primary point of contact for contract administration;

2. Oversees contract operations and personnel;

3. Ensures quality control and compliance;

4. Coordinates with the COR; and

5. Maintains compliance with security requirements.

Minimum Qualifications

1. Minimum five (5) years managing locksmith or facilities maintenance contracts;

2. Experience supervising locksmith personnel;

3. Knowledge of FAR and contract compliance;

4. Strong communication and organizational skills; and

5. Ability to obtain and maintain a Secret clearance.

2. Expert / Lead Locksmith (Full-Time)

Responsibilities

1. Performs complex locksmith services;

2. Provides technical oversight and training;

3. Serves as subject matter expert;

4. Supports high-security installations and classified facilities.

Minimum Qualifications

1. Minimum seven (7) years professional locksmith experience;

2. ALOA Certified Professional Locksmith (CPL) or Certified Master Locksmith (CML);

3. GSA locksmith training certifications;

4. Manufacturer certifications for high-security lock systems;

5. Extensive master key system experience;

6. Valid locksmith license where required; and

7. Active Top Secret clearance.

3. Specialist Locksmith (Full-Time)

1. Performs advanced locksmith services;

2. Supports master key systems and access control systems;

3. Provides technical guidance to Journeyman Locksmiths; and

4. Supports classified facilities.

Minimum Qualifications

1. Minimum five (5) years professional locksmith experience;

2. ALOA Certified Professional Locksmith (CPL);

3. GSA locksmith certifications;

4. High-security lock system certifications;

5. Experience with commercial-grade lock systems;

6. Valid locksmith license where required; and

7. Active Top Secret clearance.

4. Journeyman Locksmith (Full-Time)

1. Performs routine locksmith services;

2. Conducts installations, maintenance, and repairs;

3. Performs key duplication and rekeying; and

4. Supports emergency response requirements.

Minimum Qualifications

1. Minimum three (3) years professional locksmith experience;

2. ALOA Certified Registered Locksmith (CRL);

3. GSA locksmith certifications;

4. Experience with commercial-grade locks and access control systems;

5. Valid locksmith license where required; and

6. Active Secret clearance.

B. Security Clearance Requirements

1. Maintain a Top Secret Facility Clearance (FCL);

2. Ensure all Key Personnel maintain required clearances throughout performance;

3. Bear all costs associated with obtaining and maintaining clearances; and

4. Immediately replace personnel who lose required clearances.

All personnel shall comply with DOS security protocols and procedures.

C. Key Personnel Substitution Key Personnel shall not be removed or replaced without prior written approval from the Contracting Officer except for circumstances beyond the Contractor’s control.

Replacement Procedures

1. Contractor notification within five (5) business days;

2. Written justification for replacement;

3. Submission of replacement qualifications within ten (10) business days;

4. Government review within fifteen (15) business days; and

5. Interim coverage by qualified personnel until approval is granted.

Failure to maintain qualified Key Personnel may constitute a material breach of contract.

XII. TRANSITION REQUIREMENTS

A. Transition-In Period The Contractor shall complete all transition-in activities within thirty (30) calendar days after contract award.

Transition activities include:

1. Inventory Transfer

1. Receive and document Government-furnished property (GFP);

2. Reconcile discrepancies; and

3. Establish inventory accountability.

2. Staffing Ramp-Up

1. Recruit and onboard personnel;

2. Submit staffing plan within ten (10) days; and

3. Ensure full operational capability.

3. Knowledge Transfer Coordinate with the incumbent contractor and Government personnel regarding:

1. Existing lock systems;

2. Master key systems;

3. Access control configurations; and

4. Facility procedures.

4. Site Familiarization Conduct site visits to all covered facilities.

5. Operational Readiness Establish:

1. Communication procedures;

2. Emergency response protocols; and

3. Work order management systems.

A readiness review shall be conducted with the COR.

B. Transition-Out Requirements The Contractor shall complete all transition-out activities within thirty (30) calendar days following contract completion or termination.

Transition-out requirements include:

1. Inventory Transfer Transfer all GFP, records, tools, and materials to the Government or successor contractor.

2. Documentation Transfer Provide:

1. Master key documentation;

2. Lock schedules;

3. Key control logs;

4. Work order records;

5. Maintenance histories; and

6. As-built drawings.

3. Knowledge Transfer Provide up to forty (40) hours of transition support.

4. Final Reporting Submit final report summarizing:

1. Work completed;

2. Outstanding issues;

3. Warranty information; and

4. Maintenance recommendations.

5. Personnel Transition Return all Government-issued:

1. Credentials;

2. Access cards;

3. Keys; and

4. Identification.

XIII. SERVICE REQUIREMENTS AND CONSTRAINTS

A. Coordination with DOS / DS The Contractor shall coordinate with:

1. DS/FSD;

2. DS/PSP;

3. DS/DFP/SSD;

4. COR;

5. Engineers;

6. Security personnel; and

7. Facility stakeholders.

Coordination shall ensure compliance with all DOS physical security requirements.

B. Training and Certifications All personnel performing locksmith work shall:

1. Participate in the ALOA Proficiency Registration Program (PRP) or equivalent;

2. Maintain current locksmith certifications;

3. Maintain required state licenses;

4. Maintain Medeco certification;

5. Maintain Kaba-Mas certification;

6. Maintain GSA security container certifications; and

7. Maintain all certifications proposed in the Contractor’s proposal.

The COR may temporarily waive certain requirements in writing.

C. Clearance Requirements The Contractor shall maintain:

1. A Top Secret Facility Clearance (FCL);

2. Secret or Top Secret Personnel Clearances as required; and

3. SCI access where required.

At least fifty percent (50%) of Contractor staff shall maintain Final Top Secret clearances.

The Contractor shall:

1. Ensure all personnel are properly cleared;

2. Coordinate any use of uncleared personnel with the COR;

3. Ensure uncleared personnel are escorted at all times; and

4. Ensure combinations are immediately changed following uncleared access.

D. Service Hours Core business hours are:

1. Monday through Friday;

2. 8:00 a.m. – 5:00 p.m. local time;

3. Excluding Federal holidays.

After-hours work requires written COR authorization.

E. Travel Requirements Travel outside the Greater Washington Metropolitan Area shall be reimbursed at actual cost when approved by the COR.

Reimbursable Travel Costs

1. Economy airfare or rail;

2. Lodging;

3. Parking;

4. Tolls;

5. Per diem; and

6. Other approved travel costs.

Non-Reimbursable Costs

1. First-class travel;

2. Business-class travel;

3. Seat upgrades;

4. Tips; and

5. Travel insurance.

Standard Travel Time Billing Location Billable Travel Hours

Eastern Time Zone 4 Hours

Central / Mountain Time Zones 6 Hours

Pacific Time Zone 8 Hours

Alaska / Hawaii / U.S. Territories 10 Hours

Travel time shall be billed once per trip regardless of the number of work orders completed during the trip.

F. Materials Except for materials under $100 per work order, the Contractor shall obtain COR approval before incurring material costs.

The Contractor shall:

1. Maintain minimum stock levels;

2. Provide supporting receipts upon request;

3. Invoice materials at actual cost only; and

4. Provide certifications that no markup or profit has been added.

The Government reserves the right to audit material costs.

G. Government Furnished Property (GFP)

1. DOS Locksmith Shop The Government shall provide:

1. Locksmith shop space at the Harry S. Truman Building;

2. Certain Government-furnished equipment; and

3. Limited inventory items.

All Government-furnished items remain Government property.

2. Parking Permits The Government shall provide:

1. Two (2) DOS parking permits for official contract use only.

All permit holders and occupants must possess valid DOS identification.

3. GFP Reporting The Contractor shall:

1. Maintain current GFP inventories;

2. Report discrepancies immediately; and

3. Submit quarterly GFP inventory summaries.

XIV. EMERGENCY CONTACT REQUIREMENTS

The Contractor shall maintain 24/7 emergency response capability, including weekends and Federal holidays.

A. Primary Emergency Contact The Contractor shall provide:

1. 24/7 emergency phone number;

2. Emergency email address;

3. Name of primary emergency contact; and

4. Title of primary emergency contact.

B. Backup Emergency Contact The Contractor shall provide:

1. Backup emergency phone number;

2. Backup emergency email address;

3. Name of backup emergency contact; and

4. Title of backup emergency contact.

C. Contact Information Management

1. Provide emergency contact information within five (5) business days of award;

2. Notify the COR within twenty-four (24) hours of any changes;

3. Update weekly reports to reflect changes; and

4. Maintain compliance with required response times.

Failure to maintain emergency response capability may constitute a material breach of contract.

D. Emergency Response Protocol Upon receipt of an emergency call, the Contractor shall:

1. Acknowledge receipt;

2. Provide estimated time of arrival; and

3. Dispatch backup personnel if primary personnel are unavailable.

XV. WORK ORDER MANAGEMENT

Each DOS-issued work order shall include a unique Government-assigned work order number.

All Contractor documentation shall reference the Government-assigned work order number.

The terms “task order,” “ticket,” and “work order” are synonymous for purposes of this contract.

A. Work Site Procedures Upon arrival at the work site, Contractor personnel shall:

1. Meet with the DOS point of contact (POC);

2. Introduce themselves;

3. Explain the work to be performed; and

4. Coordinate access requirements.

Upon completion of work:

1. The DOS POC shall verify satisfactory completion;

2. The DOS POC shall sign the work order;

3. Work orders shall clearly state whether materials used were GFP or Contractor-provided; and

4. All work orders shall be annotated: “THIS IS NOT AN INVOICE.”

B. No Service Rendered – Government Cause If work cannot be completed through no fault of the Contractor, including:

1. Lack of site access;

2. Absence of Government personnel; or

3. Other Government-caused delays, The Contractor shall:

1. Annotate “No Service Rendered” on the work order;

2. Document the reason;

3. Notify the COR; and

4. Close out the work order pending Government rescheduling.

In these instances, the Contractor may invoice for labor time if personnel reported to the site.

C. No Service Rendered – Contractor Cause If work cannot be completed due to Contractor deficiencies, including lack of expertise or inadequate staffing:

The Contractor shall:

1. Annotate “No Service Rendered” on the work order;

2. Document the reason;

3. Notify the COR; and

4. Close out the work order.

In these instances:

1. The Contractor shall not invoice the Government; and

2. The work order shall be considered delinquent.

XVI. APPROXIMATE HISTORICAL CONTRACTOR EFFORT

Historical workload estimates are provided for informational purposes only and do not guarantee future workload.

A. Historical Workload Requirement Estimated Annual Quantity

Total Labor Hours 1,300 Hours

Routine Work Orders Approximately 75%

Project Work Orders Approximately 25%

Monthly Work Orders Approximately 90

B. Historical Service Estimates Locksmith Service Estimated Labor Hours

Unican Installation (including key core) 2 Hours

Installation of X09/CDX09 Lock 3 Hours

Kaba Ilco E-Plex Installation 3 Hours

Drill Open Safe (No Repairs) 5 Hours

Drill Open Safe and Install X09 Lock 7 Hours

Open Safe by Cutting Drawer Head 4 Hours

Open Safe and Replace Drawer Head/X09 Lock 3 Hours

Cut Medeco Key 1 Hour

Key Medeco Core 1 Hour

EXHIBIT 1 – PERFORMANCE REQUIREMENTS SUMMARY

Performance Metric

Standard Inspection Method Acceptable Quality Level

Performance Penalty

Timely Work Order Completion

Per Section III response/completi on timelines

Review of work orders, logs, and customer feedback

No more than five late work orders per month

20% reduction of hourly labor rate for affected ticket

Performance Metric

Standard Inspection Method Acceptable Quality Level

Performance Penalty and rework required

Operational Locks and Systems

Manufacturer specifications and intended function

Physical inspection and customer validation

No more than five failed work orders per month

20% reduction of hourly labor rate for affected ticket and rework required

Timely and Accurate Reporting

Per reporting requirements

Review of reports and attachments

No more than two major defects and six minor defects monthly

10% reduction of monthly billed labor costs

Materials and

ODC

Documentation

Proper documentation and COR approval

Invoice and documentation review

90% compliance monthly

10% reduction of monthly materials cost

Overall Contractor Performance

Per QASP Annual performance review

Rating of 3 or higher

Government may decline option exercise

Repeated failure to meet Acceptable Quality Levels may result in consideration of termination for cause.

EXHIBIT 2 – HEALTH & SAFETY CONTRACT REQUIREMENTS

A. Introduction The Department of State requires all contract activities to be conducted safely, sustainably, and in compliance with environmental and occupational safety requirements.

The Contractor assumes full responsibility for:

1. Health and safety compliance;

2. Subcontractor compliance;

3. Injury prevention; and

4. Protection of Government personnel and property.

B. Documents Incorporated by Reference The Contractor shall comply with all applicable Federal, state, and local laws and regulations, including but not limited to:

1. 29 CFR 1904;

2. 29 CFR 1910;

3. 29 CFR 1926;

4. FAR Parts 1, 2, 4, 7, 10–17, 23, 36, 37, 42, and 52;

5. Clean Air Act;

6. Clean Water Act;

7. Resource Conservation and Recovery Act;

8. National Fire Protection Association (NFPA) standards;

9. International Building Code (IBC);

10. Pollution Prevention Act; and

11. Applicable Executive Orders.

C. Environmental Program Requirements The Contractor shall participate in Government recycling and waste minimization programs, including recycling of:

1. Paper;

2. Cardboard;

3. Batteries;

4. Beverage containers;

5. Toner cartridges; and

6. Fluorescent bulbs.

D. Health and Safety Program Requirements The Contractor shall develop and implement an OSHA-compliant Health and Safety Program.

Written Health and Safety Program The Contractor shall submit a written Health and Safety Program addressing:

1. OSHA requirements;

2. Emergency procedures;

3. Accident reporting;

4. Hazard mitigation; and

5. Protection of Contractor personnel and building occupants.

E. Additional Health and Safety Requirements

Accident Reporting The Contractor shall record work-related injuries and illnesses on OSHA Form 301 or equivalent within seven (7) days.

Hazardous Conditions The Contractor shall immediately notify the COR of hazardous conditions.

Obstructions The Contractor shall not obstruct:

1. Corridors;

2. Stairways;

3. Exits; or

4. Public ingress/egress routes.

F. Public Protection Requirements The Contractor shall take all necessary precautions to:

1. Prevent injury to the public and building occupants; and

2. Prevent damage to Government and third-party property.

EXHIBIT 3 – DELIVERABLES SCHEDULE

A. Pre-Award Submittals Deliverable Description Due Date Recipient

Proposal Technical and cost proposal

Per solicitation schedule

Contracting Officer

TS Facility Clearance Documentation

Proof of Top Secret Facility Clearance

Proposal submission Contracting Officer

B. Post-Award Initial Submittals

Quality Control Plan 15 workdays after award

Staffing Plan 10 days after award

Inventory Transfer Documentation 15 days after award

Operational Readiness Review Within 30 days

Key Personnel Documentation 30 days after award

Written Health and Safety Program Per contract requirements

C. Ongoing Submittals Deliverable Frequency

Weekly Work Order Report Weekly

Bi-Weekly Status Communication Every two weeks

Monthly Open Status Report Monthly

Monthly Billing Report / Invoice Monthly

GFP Inventory Summary Quarterly

Periodic Status Reports As requested

Daily Activity Logs Daily

D. As-Needed Submittals Deliverable Trigger

Project Cost Estimates Prior to project work

Technical Notes Upon COR request

Key Personnel Replacement Requests Personnel changes

QCP Updates Prior to implementation

OSHA Form 301 Within 7 days of injury

Hazardous Conditions Notification Immediately upon discovery

E. End-of-Contract Submittals

Transition-Out Inventory Transfer Within 30 days

Documentation Transfer Within 30 days

Knowledge Transfer Support Within 30 days

Final Report Within 30 days

Return of Government Property Contract completion

APPENDIX A – REQUIRED SUBMITTALS

The Contractor shall provide the following submittals at the frequencies specified.

Pre-award submittals shall be submitted to the Contracting Officer (CO).

Post-award and ongoing submittals shall be submitted to the COR.

A. OSHA Form 301 The Contractor shall submit OSHA Form 301 (Injury and Illness Incident Report):

1. For all work-related injuries and illnesses; and

2. Within seven (7) days of notification of the incident.

B. Hazardous Conditions The Contractor shall immediately notify the COR of any hazardous conditions identified during contract performance.

APPENDIX B – TECHNICAL NOTES EXAMPLE

A. Project Overview Item Description

Project Name TBD

Project Start Date TBD

Project End Date TBD

Contract Number TBD

Reporting Period TBD

B. Summary of Project Results Project Activities Completed Partial Progress No Progress Remarks

Activities listed by work order or project work order

☐ ☐ ☐ TBD

C. Sample Stock Catalog Item Category Location Inventory

Quantity Restock Warning

Unit Price

Adams Rite 7130-515-628- 00 Electric Strike

Material HST Shop 6 3 Days Example Only

Kaba X10 Safe Lock

Material Storage Site 1 2 5 Days Example Only

Marks Latch 1134A

Material Storage Site 1 10 2 Days Example Only

Item Category Location Inventory Quantity

Restock Warning

Unit Price

Screwdriver Set

Tools Storage Site 1 12 2 Days Example Only

First Aid Kits Equipment HST Shop / Site 1

4 2 Days Example Only

APPENDIX C – DEPARTMENT OF STATE NATIONAL CAPITAL

REGION LOCATIONS

The following locations are representative DOS facilities within the National Capital Region.

Annex Location Additional Details

SA-01 2401 E St NW, Washington, DC 20037

Columbia Plaza – Multiple DOS Tenants

SA-01A 520 23rd St NW, Washington, DC 20037

Multiple DOS Tenants

SA-01B 518 23rd St NW, Washington, DC 20037

Multiple DOS Tenants

SA-02 515 22nd St NW, Washington, DC 20037

SA-04 2430 E St NW, Washington, DC 20037

Navy Hill Complex

SA-04D 2300 E St NW, Washington, DC 20372

Potomac Annex 1

SA-04E 2300 E St NW, Washington, DC 20372

Potomac Annex 3

SA-04F 2300 E St NW, Washington, DC 20372

Potomac Annex 4

SA-04G 2300 E St NW, Washington, DC 20372

Potomac Annex 5

SA-04H 2300 E St NW, Washington, DC 20372

Potomac Annex 2

Annex Location Additional Details

SA-05 2200 C St NW, Washington, DC 20037

American Pharmacist Association

SA-06 1701 N Fort Myer Dr, Arlington, VA 22209

Multiple DOS Offices

SA-06A 1735 N Lynn St, Rosslyn, VA 22209

A/LM/AQM

SA-07 Series Springfield, VA Locations Multiple DOS Tenants

SA-09 2025 E St NW, Washington, DC 20006

American Red Cross

SA-10A 2216 Gallows Rd, Dunn Loring, VA 22027

Secure Logistics

SA-11 Series Dunn Loring, VA Diplomatic Security Facilities

SA-12 44845 Falcon Place, Sterling, VA 20166

Dispatch Agent

SA-13 7002 I Newington Rd, Lorton, VA 22079

A/GIS/IPS

SA-14 1400 Wilson Blvd, Arlington, VA 22209

Diplomatic Security

SA-15 Series Arlington, VA Multiple DOS Offices

SA-16 529 14th St NW, Washington, DC 20045

PA/PRESS

SA-17 600 19th Street NW, Washington, DC 20520

Passport Agency

SA-18 8380 Alban Rd, Springfield, VA 22150

S/CRS, OBO

SA-19 480 Spring Park Place, Herndon, VA

Multiple DOS Tenants

SA-20 1801 N Lynn St, Rosslyn, VA Diplomatic Security

SA-21 7500 Boston Blvd, Springfield, VA

IRM

Annex Location Additional Details

SA-22 1800 G St NW, Washington, DC 20006

CA, INL, IRM

SA-24 5800 Barclay Dr, Alexandria, VA 22315

Diplomatic Security

SA-25 Hagerstown, MD

SA-26 Beltsville, MD BIMC / IRM

SA-28 Newington, VA IRM

SA-31 Springfield, VA Diplomatic Security

SA-32 Sterling, VA Diplomatic Pouch and Mail

SA-33 International Chancery Center OFM / Protocol

SA-34 Springfield, VA IRM/ENM

SA-39 Arlington, VA OIG

SA-42 Arlington, VA Foreign Service Institute

SA-43 Fairfax, VA DTSPO

SA-45 Washington, DC Multiple DOS Tenants

SA-51 Blair House Multiple DOS Tenants

Harry S. Truman Building 2201 C St NW, Washington, DC 20520

Main State

United States Institute of Peace 2301 Constitution Ave NW, Washington, DC 20037

APPENDIX D – DEPARTMENT OF STATE DOMESTIC LOCATIONS

The following locations are representative DOS domestic locations outside the National Capital Region.

Facility Location Additional Details

Arkansas Passport Center Hot Springs, AR

Atlanta Passport Agency Atlanta, GA

Facility Location Additional Details

Boston Passport Agency Boston, MA

Buffalo Passport Agency Buffalo, NY

Charleston Regional Center Charleston, SC Multiple Facilities

Chicago Passport Agency Chicago, IL

Colorado Passport Agency Aurora, CO

Connecticut Passport Agency Stamford, CT

Dallas Passport Agency Dallas, TX

Detroit Passport Agency Detroit, MI

El Paso Passport Agency El Paso, TX

Enterprise Servers Operations Center

Denver, CO ESOC-West

Florida Regional Center Oakland Park, FL Regional Support Facility

Foreign Affairs Security Training Center

Blackstone, VA FASTC

Honolulu Passport Agency Honolulu, HI

Houston Passport Agency Houston, TX

Kentucky Consular Center Williamsburg, KY Multi-shift Operations

Los Angeles Passport Agency Los Angeles, CA

Miami Passport Agency Miami, FL

Minneapolis Passport Agency Minneapolis, MN

National Passport Center Portsmouth, NH Passport and Visa Services

New Orleans Passport Center New Orleans, LA

New York Passport Agency New York, NY

Philadelphia Passport Agency Philadelphia, PA

Portsmouth Consular Center Portsmouth, NH National Visa Center

Puerto Rico Facility San Juan, PR

Facility Location Additional Details

San Diego Passport Agency San Diego, CA

San Francisco Passport Agency San Francisco, CA

San Juan Passport Agency San Juan, PR

Seattle Passport Agency Seattle, WA

United Nations Headquarters New York, NY

Vermont Passport Agency St. Albans, VT

Western Passport Center Tucson, AZ

END OF STATEMENT OF WORK

B. Required Locksmith Services

B. Acronyms and Abbreviations

C. Estimated Workload

D. Key Control

F. Public Protection Requirements