Attachment A - Statement of Work - Denver Health Sleep Studies.docx

PERFORMANCE WORK STATEMENT:

Scope of Work: Denver Health Hospital and Authority (DHHA) is a local, nonprofit health system servicing the Denver metro area. Denver Health’s Sleep Lab performs around 4,000 in home sleep studies per year to evaluate for sleep apnea. Denver Health Sleep Program was established in 2010 to provide home sleep testing for patients suspected of having sleep apnea, the most common sleep disorder that if left untreated can lead to increased cardiovascular disease, stroke, excessive daytime sleepiness, metabolic disease, traffic accidents and death. This program is run by two Respiratory Therapists who triage over 4,000 referrals a year and either approve patients for a Denver Health home sleep study or refer to an outside lab for either a home sleep study or in lab study. This decision is based on medical history, wait time/access, and individual patient needs.

DHHA sleep program is currently looking to acquire a new sleep study system. The device and system are to be used for in-home sleep testing for obstructive and central sleep apnea. The system for this testing must also provide robust reporting that allows for accurate physician interpretations and CMS compliant ordering for treatment of these disorders if indicated.

1. Specification Requirements:

· Acquisition of a new sleep study device and operating/interpreting system.

· Type 111 sleep study device that will allow for proper evaluation, diagnostic interpterion, and coding of at home sleep studies.

· Preferably allows for EPIC integration.

· This system shall help gain a better understanding of our members and providers to meet their needs more efficiently and effectively.

· Needs to meet the CMS 2007 AASM requirements.

Please answer each question in order and provide a brief response that highlights your solution’s capabilities. For yes/no functionality questions, please mark either “yes,” “no,” or “partial” and add a brief description of the related functionality.

Company Overview General Information Provide a brief overview and history of your company.

Identify the primary RFP contact:

a. Name:

b. Phone Number:

c. Email:

Describe the financial condition of your company, including revenues for the last five years. Include your most recent audited financial statements or 10K.

List any mergers and acquisitions in the past three years or planned for the next three years. Are you planning on any upcoming mergers and acquisitions or changes in ownership?

Product Information Describe your system and the key differentiators and advantages compared with similar devices.

Describe ROI estimates with the methodology behind the estimates.

Subcontractors Do you plan to use any subcontractors for this proposal? If so, indicate the specific function the subcontractors will perform and provide the qualifications that enable them to perform these tasks.

References Provide three references (health plan name, contact) who use the system described in your proposal.

System Overview Describe your capabilities related to providing or supporting a company’s customer service needs.

Describe how your product supports the ability to evaluate for sleep apnea in the home.

Describe how your product represents a system that records, stores, and analyzes data for interpretation.

Features, Functionality, and Usability Describe the recording capabilities / channels of the device.

Describe your system’s ease of use for foreign languages i.e., instructions / videos etc.

Describe your device’s disposables and the cost associated with that per patient/test.

Describe how your system can be personalized/customized for different views or preferences.

Describe your system’s ability to integrate with EPIC records.

Within your system, demonstrate your ability to enter several types of information including but not limited to:

Height / Weight Sex Language preferences Pronoun preferences Describe your system’s capabilities for complete MD interpretation if that is offered.

Reporting Provide a list of the standard report options, what each includes, and their available formats.

Describe your system’s capabilities around real-time monitoring, reporting, etc.

Describe your system’s ability to auto-score data.

Technology and Architecture – Please complete attachments F and I Data Exchange and Quality What are the methods available for delivery of data?

Describe how your system supports industry-standard methods, protocols, and formats for data transport, storage, and exchange, including security considerations.

Software and Hardware Requirements What software and hardware are required to access the system?

Which browsers does the solution support?

Does the solution require any third-party components? Are any third-party browser plug-ins or other components required for users (e.g., Java runtime)?

Describe mobile capabilities. Can users access your solution from their smartphones?

Configuration Can clients customize your application? If yes, please explain.

Does your solution include multi-language support?

Interfaces Provide an overview of your system's integration capabilities.

How effective is your product in exchanging data between disparate systems? Please describe.

What type of data import/export technologies and features are supported? Explain the capability of exporting and/or importing the provider data easily to other systems.

Does your solution provide EMR (Electronic Medical Record)/EHR (Electronic Health Record) integration and access to medical records and patient care summaries? In what formats can you accept medical records from an EMR/EHR (pdf, extract, etc.)?

How is member identification and any changes/updates managed?

Describe any future integrations planned with other platforms.

Security Provide security details associated with your application.

Describe how access/permissions are maintained to ensure that appropriate personnel have appropriate access to sensitive information. Describe any reporting / tracking information that can be used for the auditing of information users have accessed.

Accounts and Passwords Describe how user accounts and passwords are managed. Who is responsible for password recovery support? Does your solution support a unique user ID for each user account?

What does the solution use for authentication and passwords? What are the password parameters within your application?

What are timeout options due to system inactivity? Can the timeout length be configured?

Service Level Agreement Please describe what Service Level Agreements are customary for your organization with your hosting offering. Include any financial penalties offered.

Security and Compliance Describe your security architecture.

Database Describe the solution’s database model.

Provide the details that your system has around data retention and data storage including and not limited to amount of data, type of data, archival methods, accessibility, etc.

Disaster Recovery

Give an overview of your disaster recovery offering. Where is information stored?

What are your Recovery Point Objective (RPO) and Recovery Time Objective (RTO)?

Implementation and Training Implementation Describe your implementation and project management methodology, including major phases and activities, estimate duration/timeline, communication plan, testing plan.

What roles/support will you have on your implementation team?

Training Describe your training approach. Do you provide training for users, or do you follow the ‘train the trainer’ model?

Is training customized per client or standard?

Support and Product Releases Support Describe your support offering.

What are the hours of support for hospital staff and patients?

Do you provide product documentation and/or online help?

Total Cost Summary To assist with the assessment of the RFP, all Offerors will be required to fill out the following pricing table. Please detail the cost information of your solution below without altering the table (if not applicable, indicate with N/A):

RFP# 1182 Sleep Apnea Testing Attachment A: Statement of Work

RFP# 1182 Sleep Apnea Testing Attachment A: Statement of Work