Attachment A - Scope of Work.pdf

Solicitation 19GE5024R0042

Community-Oriented Policing Program

Attachment A - Scope of Work

2. Scope

2.1 Background

As part of the ongoing foreign assistance agreement between the Government of the United

States of America and the Government of Lebanon, the Department of State’s Office of

International Narcotics and Law Enforcement Affairs-Beirut (INL-Beirut) has provided funds to implement the LMR TETRA network-phase 1 covering Beirut and Mount Lebanon governates. The installations, testing, and startup of phase 1 were completed in 2016. INL has additionally provided 2275 subscriber radio terminals and Automatic Vehicle Locator

(AVL) software to use on the LMR TETRA network. The ISF began using this new radio network at its full capacity in 2018. INL seeks in this SOW to invite tenders from professional telecommunications firms (the Contractor) for expanding the LMR TETRA network to specific key areas in South Lebanon and Bekaa governates.

2.2 Objective

The objective of the requested action is to expand the LMR TETRA network at key sites identified by the ISF connecting Beirut to the aforementioned governates in particular Saida city in South Lebanon and Zahle city in Bekaa with their surrounding areas. This expansion plan is highly efficient as it could cover more than 50% of ISF daily activities in these governates. Once installed, the new network will enhance ISF communications abilities in areas of current security concern, allowing them to respond to incidents more quickly in these areas and provide a greater level of security.

2.3 Technical Considerations

The existing TETRA network comprises Sepura Extras FR400 base stations (quantity: 21) connected to “Sepura” Switching Center Nodes (SCN – quantity 2: one active and one redundant) via a microwave network consisting of a mix of microwave link types: “Horizon” from “Dragonwave” and “Eclipse” from “Aviat”. This network covers Beirut and Mount

Lebanon governates as highlighted in green on the scaled map below.

The Contractor shall provide and connect a total of six new TETRA base stations via an

“Eclipse/Aviat” microwave network to the existing TETRA service area (Refer to 3.3 Bill of Quantities-BOQ). The Contractor shall install three of these six new TETRA base stations in each of Bekaa and South new service areas highlighted respectively in pink and blue on the same map below.

This scaled map shows, as information, the covered area, in Beirut and Mount Lebanon governorates, via the existing base stations, and the extended areas planned to be covered, in

Bekaa and South Lebanon, via the requested base stations.

The Contractor shall provide two IP connected air interface bridges (Refer to 3.3 Bill of

Quantities-BOQ) and shall connect each of Bekaa and South new TETRA service areas to the existing TETRA service area using one of the provided IP connected air interface bridges, which shall both be physically located inside the existing service area to allow for a minimum of one group call channel common between the existing and two new service areas. These bridges shall connect to the new TETRA equipment using respectively microwave links B1 & S1 as per Figure 1 below.

The Contractor shall ensure that in case a failure occurs in link B1 and/or link S1 connecting the existing service area respectively to the two new TETRA service areas, these new areas shall keep on functioning independently, in a way that each of sites group B1, B2, and B3 and/or sites group S1, S2, and S3 shall operate in trunked mode and separately.

The Contractor shall ensure as well that in case a failure occurs in all microwave links connecting any base station in the new service areas for any reason, this base station shall operate independently as a “standalone” base station.

Figure 1: Required functional system

IP connected Air interface bridge

IP connected Air interface bridge

The final location of sites shall be provided by ISF to the awarded contractor at the starting of phase 2 described below and after 30 calendar days of the contract award date. Based on the final selection of site locations and existing site conditions, the Contractor shall be aware that the microwave network topology specified for the new “Bekaa” service area may be subject to variation from 1+1 to ring topology. The Contractor shall therefore be able upon the client request to change two microwave links with 1+1 topology to three links with ring topology and install the needed couplers or any other needed equipment with no cost and/or time impact. The Contractor shall include in the price proposal the more expensive of the two mentioned topologies.

For any topology used, the needed microwave antennas, OutDoor Units ODUs, and InDoor

Units IDUs are already included in the required Bill of Quantities (BOQ) described below

(Refer to 3.3 Bill of Quantities-BOQ). The Contractor is required to supply all the quantities mentioned in this BOQ. Therefore, no additional equipment will be required for any topology used and the remaining BOQ quantities for that topology shall be provided by the

Contractor as spare parts.

Additionally, the Contractor shall ensure that for each new TETRA service area, the failure of any node/component or equipment in a single geographical location shall not cause the rest of the network to be non-operational or operate in degraded mode. In the event any site is out of service (loss of electric power, failure of microwave link, physical equipment damage, etc.), all other sites in the same new TETRA service area, if connected together, shall work normally in trunked mode and not in fallback mode. In the meantime, the other new TETRA service area shall be fully independent and its operation shall not be affected.

For example, with reference to Figure 1, if site S1 is out of service, sites S2 and S3 shall lose communication with the existing network but shall keep communicating in trunked mode.

In the meantime, sites B1, B2 and B3 shall not be affected.

2.4 Requirements

2.4.1 This project shall be accomplished according to the following five phases:

• Phase 1 – Area survey and coverage study (30 calendar days)

• Phase 2 –Procurement, manufacturing, Factory Acceptance Test – FAT, and training

(200 calendar days)

• Phase 3 – Shipment and transportation to sites (90 calendar days)

• Phase 4 – Installation, configuration, and commissioning (200 calendar days)

• Phase 5 – Site Acceptance Test – SAT and closeout (30 calendar days)

2.5 Tasks

2.5.1 Phase 1 – Area survey and coverage study

A Area survey

At the contract award, the Contractor shall visit the Bekaa and South areas highlighted respectively in pink and blue on the map below, as needed to generate the required coverage study.

B Coverage study

The Contractor shall provide a theoretical TETRA Radio Frequency Propagation coverage study for the South Lebanon and Bekaa governates. The study network coverage map, generated by a professional coverage simulation tool, shall indicate the number and coordinates of TETRA (400 MHz) base stations needed to provide adequate coverage for the following user equipment: Portable radios TX RF power: Class 3L (1.8

W)/RX sensitivity: -105 dbm outdoor. The study shall indicate the specifications of base stations and adopted antennas and the tower height. The study will be used by ISF for reference purpose only and would serve them for the future expansions of the LMR to the remaining areas of the Bekaa and South governates as indicated in pink and blue on the map above. Consequently, this study does not constitute any obligation for the base station installations required in the present SOW. The Contractor is bound to supply and install the items requested in the BOQ as required.

2.5.2 Phase 2 – Procurement, manufacturing, FAT, and training

A Procurement and manufacturing

The Contractor shall provide technical data sheets of system equipment 15 calendar days before delivery of any equipment.

Once the deliverables Coverage Study, Site Works Description, Sketches and Details, Technical and Solution Description-System Architecture and Diagrams are approved by the INL COR, the Contractor shall place the procurement order of the base stations and microwave links, including all their components and related equipment, materials, and tools.

The Contractor shall submit to the INL COR the purchase order and delivery schedule of each item.

The Contractor shall be responsible for following up on the duration and quality of the manufacturing process and submit a monthly progress report to the INL COR.

B FAT

A Factory Acceptance Test (FAT) is required in the TETRA network manufacturer factory premises for three working days in the presence of five customer representatives

(Refer to 3.3 Bill of Quantities-BOQ). The airfare, lodging, and meals and incidental expenses for customer representatives are out of the contractor’s scope of work.

The FAT shall test all the features and items stated in the offer.

FAT documents (Plan and Agenda) shall be submitted to the INL COR for his approval. The approved documents shall be provided to INL and ISF at least 21 (Twenty One) calendar days before FAT starting date.

FAT results shall be submitted to the INL COR within 15 (Fifteen) calendar days after

FAT completion date.

C Training

The Contractor shall provide a five-day technical training with “Hands-On” for seven trainees from the end users’ team (Refer to 3.3 Bill of Quantities-BOQ).

The airfare, lodging, and meals and incidental expenses for trainees are out of the contractor’s scope of work.

The technical training shall be provided at the manufacturer’s facilities and must be designed to prepare the technical personnel to understand, install, maintain, troubleshoot, program, and repair the TETRA network equipment. The training must be conducted by certified trainers.

The training plan, content, curriculum, and schedule shall be submitted to the INL COR for approval. The Contractor shall make changes to the curriculum as instructed by the

INL COR.

The approved training documents shall be provided to INL and ISF at least two weeks before the training starting date. The Contractor shall provide one electronic copy of the trainee course material to each of the INL COR and ISF and one printed copy to each trainee.

The training shall include pre and post training tests to measure the increase in knowledge of trainees and shall be reported for each training participant. The students are required to score 80% on the post training testing. The Contractor shall provide the necessary additional instruction and mentoring to trainees who score below 80% so that upon re-testing they score an 80%. The Contractor shall repeat this procedure until all trainees score at least an 80%.

Each trainee shall be provided with a certificate of completion and success issued by the manufacturer.

2.5.3 Phase 3 – Shipment and transportation to site

A Shipment

The Contractor shall cover all the costs of shipment, transportations, insurances, storage of materials and equipment as needed, related expenses, etc.

The custom duties for the imported items are out of the Contractor’s scope. The USG will take in charge the custom clearance. In order to make this applicable, the Contractor shall use the following consignee address and party to be notified for the shipment of imported items.

Ship to: / Consignee:

International Narcotics and Law Enforcement Office – INL American Embassy Gemayel

Str. Antelias El Metn, Beirut 70840 Lebanon

Notify Party Name and Address:

[to be provided upon award]

B Transportation to site

The custom clearance process needs four weeks after the Contractor submits to the USG the air waybill, packing list, and proforma invoice for the imported goods. After custom clearance, the Contractor shall receive the cleared goods at Beirut airport and move them to the ISF warehouses, then to the different sites. With respect to the approved performance schedule dates, the Contractor may need to move the goods directly from

Beirut airport to sites. All the contract equipment, materials, tools, goods, supplies, and services remain under the Contractor’s custody and responsibility until the project handover.

2.5.4 Phase 4 – Installation, configuration, and commissioning

The Contractor shall be responsible of the whole procurement, supply and installation process of all the equipment, materials, tools, accessories, and related items, in compliance with the required design, technical considerations, specifications, bill of quantities, site performance activities, and all other requirements described in this SOW.

The installation work includes and is not limited to antennas erections, base stations and microwave links installations, alignment, batteries installations, cabling and accessories, configuration, integration, commissioning, etc.

The Contractor shall be completely responsible for offering a fully operational system even if they realize that some of the required items/components may have been unintentionally missed or uncovered in this document. The Contractor shall therefore include in the proposal any and all items that may not have been addressed herein but are deemed necessary for the complete installation and operation of the communication system with all the required supplies, materials, licenses, software, wires, cables, couplers, connectors, etc.

The proposed system components’ features shall be carefully selected to meet or exceed the functional and performance requirements of this SOW.

The sites belong to private or public entities working in the telecommunications industry.

ISF shall obtain from these owners a full access permit to these sites and provide the

Contractor with all the relevant details no more than 30 calendar days after the contract award, and at the starting of the contract phase 2.

No construction or site improvement works are required.

The base stations’ rooms/shelters are already fully finished and equipped and are continuously maintained by their owners. There is no requirement for any civil, electrical, and mechanical works, including and not limited to the air conditioning and ventilation systems, electrical panel boards and enclosures, DC and AC breakers, contactors, electrical cables, etc., for each site.

The Contractor shall only need to supply and install power cables not exceeding the length of 30 meters per site to feed the base station inside the shelter and provide the required surge arrester and connection to the existing earthing systems with an isolated copper cable 16 mm2 thick, not exceeding the length of 30 meters (Refer to 3.3 Bill of

Quantities-BOQ).

The towers are already all installed, controlled, and maintained by their owners. There is everywhere enough space for installing the required antennas on the existing towers.

The proposal shall cover the required protection systems including autonomy power for six hours, connection to the existing earthing systems, surge arrester, according to the technical specifications and international codes and standards.

All backup configuration files, IP addresses and passwords shall be delivered to the ISF.

2.5.5 Phase 5 – SAT and closeout

A SAT

The Contractor shall successfully complete a Site Acceptance Test (SAT) and driving tests in the presence of four customer representatives.

The SAT shall test all the features and items stated in the offer.

SAT documents (Plan and Agenda) shall be submitted to the INL COR for his approval.

The approved documents shall be provided to INL and ISF at least 15 (Fifteen) calendar days before the SAT starting date.

SAT results shall be submitted to the INL COR within 5 (Five) calendar days after SAT completion date.

B Closeout

After a successful completion of all the installation, testing, and commissioning phases, the Contractor shall clear the sites, perform a general cleaning, deliver to the INL COR the required spare parts in the storage areas designated by ISF, and submit the following package of technical closeout documents to the final approval of the INL COR:

• Backup configuration files, IP addresses and passwords

• SAT and drive tests results

• Spare parts inventory

• Operation and maintenance manuals

• Technical data sheets

Once the technical closeout documents are all submitted and approved by the INL COR, the Contractor shall submit with the final invoice a signed Contractor’s Release of Claims and Contractor’s Assignment of Refunds, Rebates, and Credits.

2.6 Bill of Quantities (BOQ)

The provided BOQ is not final. The Contractor may decide to add any information or item as needed to submit a technical and price proposal covering the entire scope of work and specifications requirements. The Contractor shall specify additional information or item required in a separate document named “Additional BOQ items” when submitting their proposal as per FAR provision 52.204-22 – Alternative Line Item Proposal.

# ITEM QTY

1 Power feeding, connection to the earthing systems, and surge arrester, as specified for each of the 6 sites.

2 TETRA base stations, including and not limited to all necessary controllers, duplexers, transceivers, antennas, power supplies, batteries, for each base station, as per the below specifications

3 Dispatcher, NMS, and voice recorder for each standalone area (Two standalone areas) 2

4 Licensed microwave transmission link with antennas, as per the below specifications

IDU 8

ODU 13 Ghz 18

ODU 18 Ghz 6

Microwave Antenna

0.6 m diameter, 13 GHz

Microwave Antenna

0.9 m diameter, 13 GHz

Microwave Antenna

0.9 m diameter, 18 GHz

5 Microwave element management platform 1

6 IP connected air interface bridge 2

7 Shipment, customs, transportation, installations, cabling, alignment, configuration, integration, testing, and commissioning, as specified

8 Level I maintenance and troubleshooting training on base stations for seven trainees, as specified

9 Factory Acceptance Test (FAT) in the presence of five customer representatives, as specified

10 Complete system two years warranty and services including labor and parts with on-site local support, as specified

2.7 Technical Specifications

The equipment must be NDAA 889 compliant (see FAR clause 52.204-25 provided in Section II) and approved by INL.

The microwave outdoor and indoor units shall be “Aviat” branded for compatibility with the existing microwave network. The base stations country of origin shall be USA, Japan or a country in European Union.

# Item Technical Specifications

1 TETRA Base Station

1.1 Frequency band The radio system shall operate in the 380-400 MHz frequency band.

1.2 Carriers and

power

Each site needs to be equipped with 2 TETRA carriers operating at 25W each and equipped with dual diversity for enhanced reception.

The offered equipment in each site must be fully upgradable to 4 TETRA carriers at 25W each by adding the required equipment/licenses.

1.3 Antenna system A minimum of two antennas shall be mounted for diversity on each site. The antenna shall be a high gain omni-directional antenna. Suitable low loss cable shall be supplied to ensure that cable losses are minimized.

1.4 Capacity Each Tetra base station with the delivered configuration and licenses shall have a capacity to provide at least 5,000 (Five Thousand) users, at least 300

(Three Hundred) groups, and 5 (Five) different organizations which can be programmed in the Trunked Mobile Radio network and subscriber terminals.

1.5 Architecture Every three TETRA base stations shall be configured as a standalone area:

Each new TETRA area shall operate, in trunk mode, independently from both the other new service area and the existing service area.

A minimum of one group call channel common to the existing network and the two new TETRA areas is required. Additionally, each new TETRA area processes its own group and individual calls.

1.6 Resilience &

Redundancy

Each site shall operate on hot standby redundancy where one carrier keeps working instead of 2 carriers in case of any single equipment failure.

1.7 Fallback mode When a TETRA base station becomes completely isolated, it shall operate in fall back mode and provide all bearer services within its coverage range.

1.8 Tetra bearer

services

The new TETRA area shall provide the following bearer services to the user:

Secure communication (authentication and air interface encryption), Multi-party closed user group communication, Group calls with Push to Talk, Private one-to-one calls, DGNA – Dynamic Group Number Assignment, Emergency call, SDS – Short Data Service, Status Message and GPS location messages, Subscriber priority level, Call Pre-emptive priority level, Discrete Listening Calls, Ambience Listening Calls.

1.9 Security The following tests shall be passed: E2EE Voice Call, Security Class3 Air

Interface Encryption

1.10 Interoperability The base stations shall be interoperable with the existing PT580 portable and MT680 mobile radio terminals as well as (2) other main terminal manufacturers for models in current production.

1.11 External alarms External alarm inputs shall be provided at each radio site to enable monitoring of external inputs (e.g., intruder alarm) which shall be presented at a network management terminal.

1.12 Environmental

protection

TETRA Base stations and their associated controllers shall be IP65 protected.

1.13 Antennas Frequency range: 380-400 Mhz

Bandwidth: 20 Mhz

Polarization: Vertical

Radiation Pattern: Omnidirectional

Gain: 5 dBi or more

Impedance: 50 Ω

VSWR: 1.5:1 or better

Maximum input power:150 W

Wind rating: 160 km/h

Enclosure material: Fiberglass

Antenna feeder shall be low-loss foam coax type and provided with adequate earthing kit to ensure a quality installation in accordance with international standards.

The cable shall be installed on cable ladder racks and terminated on panel-mount connectors on top of the equipment cabinets.

Lightning arresters shall be provided on tower and connected to the station existing earth system.

2 Dispatchers, NMS and Voice Recorder

2.1 Dispatcher Each new TETRA service area shall be equipped with one dispatcher.

Each dispatcher shall have a redundant connection to the network for high availability purposes.

Dispatcher workstation shall connect to the TETRA network through the IP

LAN/WAN Network and could be located or moved anywhere on the IP network.

Dispatcher shall be able to make and receive calls from each subscriber on the network. Dispatcher shall be able to support DGNA that allows dynamic groups to be assigned to radio terminals. The radio terminals shall be able to configure the default group when the Dynamic Group ceases to exist.

Dispatcher shall support Discrete Listening Calls & Ambience Listening

Calls.

Dispatcher shall allow for monitoring all active calls which include group as well as individual calls.

All ongoing call activity shall be displayed at the Dispatcher.

2.2 Vehicle and

Personnel GPS based Location tracking

Dispatcher shall display positioning information sent from the terminals or as a manual request from the dispatcher on a geographical map using WG84 map coordinates or any other equivalent format.

2.3 NMS

2.3.1 Monitoring and

control of the network

Each new TETRA area shall include an SNMP compliant management software.

The NMS shall be able to be located anywhere on the LAN/WAN and must monitor all sub systems from different geographical locations.

The Network Management shall be able to allow configuration of all network elements such as Base station transceivers, switching controllers, gateways etc.

2.3.2 Performance

Management

Network Management shall provide counters and visual interpretation of the load in the system.

Network management shall provide tools for optimizing and enhancing performance of the network.

2.4 Voice Recorder

2.4.1 Recording

system

Each new network TETRA area shall include a multi-channel voice recorder, compliant with industry standard high-performance hardware.

Recording system shall be sized for recording of minimum thirty (30) days’ voice communications.

The voice recorder shall record call audio, call data, and call events that include the following:

o Date and time stamp o Type of call with ID and Alias (if applicable) e.g., Talk group name o Unit ID of the device originating the call o Unit ID alias of the device originating the call o Site ID where the call originated

The voice recording shall connect to the TETRA network over the

LAN/WAN IP Network.

Flexibility shall be allowed to locate the voice recording gateway anywhere on the LAN/WAN IP Network.

It shall also have the facility to back up the recording on external media.

The voice recording shall be able to support up to 12 simultaneous speech connections.

3 Licensed Microwave Transmission Link with antennas

3.1

Outdoor Unit

Microwave

Radio

-Modulation: QPSK, up to 4096QAM

-Bandwidth: 3.5 to 56 MHz

-Airlink capacity: up to 500 Mbps

-Licensed capacity range: 200 Mbps payload traffic

-Payload encryption: AES-256, encryption license included

-XPIC supported

-Operating temperature -33° to +55°C

-Humidity guaranteed 100%

-Altitude guaranteed 4500 Meters

-Brand: AVIAT

3.2

Indoor Unit

-Carrier grade Ethernet Switch scalable and modular architecture to support additional units.

-Shall support up to 5 Gbps packet processing speed.

-Full native support for both legacy TDM and Ethernet/IP traffic.

-Minimum throughput: 2.5 Gbps per node (Ethernet IP)

-Carrier Ethernet feature: Sync-E(G.8262), VLANs, Ethernet OAM.

-6× Gigabit Ethernet ports included

-Payload encryption: AES-128/192/256, AES-256 encryption license included

-Operating temperature 5° to +55° C

-19” rack format

-Brand: AVIAT

3.3

Antenna

Operating Frequency Band: 13 GHz & 18 GHz as per BOQ

Diameter: 0.6m/2ft & 0.9m/3ft as per BOQ

Polarization: dual

Gain:36 dBi or better

Boresite Cross Polarization Discrimination (XPD) 30 dB

Front-to-Back Ratio 61 dB or better

Beamwidth, horizontal 1.1 ° or better

Beamwidth, vertical 1.1° or better

VSWR 1.3 or better

Wind speed: 160 km/h at least

3.4

Design criteria

-Configuration: (1+1) for links B1, B2, B3 & S1

-Configuration: (1+0) ring for links S2, S3 & S4

-Frequency band: 13GHz for links B1, B2, B3, S2, S3 & S4

-Frequency band: 18GHz for link S1

The “Bekaa” new service area microwave network topology may be subject to variation of two “1+1” links configuration to three “ring” links configuration. In both topologies, all needed microwave antennas, ODUs and IDUs are already included in BOQ.

All additional antennas and ODUs, listed in BOQ, shall be provided by the

Contractor and delivered to ISF as spare parts.

4 Microwave Network Element Management Platform

4.1

Network

Element

Management

Platform

Licensed Microwave Element Management Platform for 50 links and 5 concurrent user sessions. The platform shall be developed and licensed by the link manufacturer and not by a third party. Brand: “Aviat”

The Network Element Management Platform shall allow for bulk upgrading of network firmware, diagnosing network, clock synchronization. It shall support TDM, hybrid and All-IP networks. The platform shall allow for complete end-to-end diagnostics, including Ethernet service OAM (ITU-

TY.1731 and IEEE 802.1ag) and TDM circuit PRBS testing.

5 Installation, Cabling, Alignment, Configuration, Integration

5.1

Installation

The Contractor shall perform all indoor and outdoor installations of

TETRA and Microwave equipment. The Contractor is responsible for configuration and alignment on existing towers. Installation of coaxial and

STP cables not exceeding 50 meters long each, arms, brackets, or small masts (<3m long) for each site.

IDU, power supply, rectifiers, UPS, batteries, and base station shall be installed, if rack mounted, in standalone ventilated rack with 30% free space.

Six hours autonomy including base station and microwave equipment shall be provided for each site.

5.2

Accessories

The Contractor shall provide and install all needed accessories, grounding kits, connectors, lightning arresters, couplers, brackets, and any other item needed for a full function of the system.

5.3

TETRA

Integration

Each new network shall be connected to the existing network (consisting of

Sepura Extras equipment) via an IP connected air interface bridge allowing a minimum of one group call channel common to the existing network and the two new networks. The bidder shall not connect physically to any of the existing TETRA network infrastructure elements but shall use an IP connected air interface bridge (to be provided by bidder) physically located inside the existing network coverage area. These bridges shall then connect to the new TETRA networks using microwave links B1 & S1.

5.4

Integration

Integration of links B1 & S1 with existing microwave network consisting of

“Aviat” and “Dragonwave” links.

Integration of the new 7 links as well as up to 30 existing “Aviat” Links located in the existing network to the new Element Management Platform

(item #4 in BOQ). The software license shall be provided as a one-time license fee without any annual recurring costs.

2.8 Quality Assurance/Control

2.8.1 Quality Control Plan: The Contractor shall establish a quality control program/plan that shall be submitted as a part of its pre-award submission. The Contractor shall implement and adhere to the approved quality control program/plan when performance begins, and throughout the performance period. The Contractor shall provide the COR and CO updates of the quality control plan as changes occur and for subsequent phases of the project.

2.8.2 Content of the Quality Control Plan: As a minimum, the quality control plan shall include the following:

2.8.3 An inspection system covering all services required by the purchase order. It shall specify the services to be inspected on both a scheduled or unscheduled basis, how often inspections will be accomplished, and the tasks of the individuals who will perform the inspections.

2.8.4 A method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

2.8.5 A method of documenting and enforcing quality control operations.

2.8.6 A customer complaint program. The program shall include:

A A way for customers to report complaints, deficiencies, and noncompliance with the terms and conditions of the purchase order. The medium chosen by the Contractor shall be easily assessed. Adequate publicity shall be given so customers may readily contact the Contractor.

B A description of the way the Contractor shall promptly investigate any customer complaint and respond to the customer. The Contractor shall forward a monthly synopsis of complaints received and actions taken to the INL COR no later than 5 days after the end of each month.

2.8.7 Quality Control Records. Records of all inspections conducted by the Contractor and necessary corrective actions taken shall be maintained by the Contractor. The

Contractor shall make these documents available to the Government throughout the term of this purchase order.

2.8.8 This Quality Assurance and Surveillance Plan (QASP) is designed to provide an effective surveillance method to promote effective Contractor performance. The

QASP provides a method for the INL COR to monitor Contractor performance and advise the Contracting Officer of unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the purchase order. The role of the Government is to conduct quality assurance to ensure that purchase order standards are achieved.

2.9 Safety Plan

The Contractor shall submit a safety plan for the transportation of materials and site performance activities in compliance with local and international field work codes and standards.

2.10 Period of Performance and Schedule

The Contractor shall be required to complete the entire contract performance activities not later than 550 calendar days after the contract award date, according to the required phases of the contract/milestones listed below:

o Phase 1 – 30 calendar days o Phase 2 – 200 calendar days o Phase 3 – 90 calendar days o Phase 4 – 200 calendar days o Phase 5 – 30 calendar days

As per the required list of deliverables, the Contractor shall submit a detailed performance schedule within 15 calendar days after contract award, including all the required contract performance activities and taking into consideration the aforementioned timeframe. The

Contractor shall provide a monthly schedule update at the last calendar day of each month and that must meet the project milestones and initial performance schedule dates.

2.11 Place of performance

The works required under this contract shall be performed in the selected locations of the new TETRA service areas. The base stations, microwave links, and all related items shall be received by the Contractor in the Lebanese port of entries and transported to the site locations as needed.

Driving tests shall be performed into the new service areas as part of the required testing and commissioning of the provided product.

The Contractor shall perform the required visits in Bekaa and South governates to the areas located beyond the new TETRA service areas as needed to successfully complete the required coverage study into those areas.

2.12 Key Personnel

The Contractor shall provide 1 (one) Key Personnel who shall be the Project Manager.

The Contractor shall provide with the proposal the resume of the Project Manager which shall reflect the following minimum qualifications:

- Bachelor’s degree in telecommunications engineering or electrical engineering.

- Experience of at least five years in the implementation of radio infrastructure projects.

- Fluent in English speaking and writing.

2.13 Project Organizational Chart

The Contractor shall provide with their proposal a Project Organizational Chart.

2.14 Reference letter from manufacturer

The offered TETRA base stations shall be made by an established TETRA equipment manufacturer.

The Contractor shall provide a reference letter from the equipment manufacturer complying with the following requirements:

(a) Successful installation and operation of at least 50 TETRA networks in active use.

(b) Successful installation and operation of at least 3 networks with more than 100 TETRA carriers, each, used by military and/or Public Security authorities with E2E or TEA encryption enabled. For these 3 reference networks, the manufacturer must provide contact details (name, email and phone number) of a person representing the organization operating the network.

The Contractor shall provide a reference letter from the base stations’ manufacturer where the manufacturer shall present its product roadmap indicating the following:

(a) How long the offered equipment will remain in active production,

(b) Commitment to ensure availability of spare parts and support for all offered equipment for at least a period of ten years from the date of system commissioning.

2.15 Schedule of work

The Contractor shall provide with their proposal a schedule of work for each Phase provided in this

Scope of Work.

{END OF SCOPE OF WORK}