Attachment A Explosives Trace Detection Request for Proposal.pdf

RFP: 70T04020R9DAP2037

Explosives Trace Detection

Request for Proposal

70T04020R9DAP2037

July 30, 2020

U.S. Department of Homeland Security Transportation Security Administration

Part I – The Schedule

Section B – Supplies or Services and Prices/Costs

B.1 Identification of Supplies and Services

The Contractor shall provide supplies and services necessary to manufacture, deliver, and support Explosives Trace Detection (ETD) units (to include consumables, manuals, sampling wands, and shipping crates) as well as warranty/maintenance support as detailed in Part I, Section C – Statement of Work.

B.2 Type of Contract

The Transportation Security Administration (“TSA” or “Government”) contemplates the award of a contract with firm fixed price (FFP) Contract Line Item Numbers (CLINs) for ETD systems and warranty.

Except as stated in the Part I, Section C – Statement of Work, the Contractor shall furnish all equipment, management, supervision, personnel, material, supplies and services necessary for performance of this contract.

B.3 Contract Line Item Numbers (CLINs)

CLIN

Number

CLIN Description PSC CLIN Type

Qty Unit Unit Price

Extended Price

Funded Amount

0001 ETD Basic System

Please see Statement of Work Section C.2 for additional information.

6350 FFP TBD EA TBD TBD TBD

0002 ETD Warranty / Maintenance Support (1-year)

Warranty/Maintenance Support (1-year) for units purchased under

CLIN 0001

Please see Statement of Work Section C.3 for additional information.

J058 FFP TBD EA TBD TBD TBD

0002A Optional CLIN for

ETD

Warranty/Maintenance Support (1-year) for units purchased under

CLIN 0001.

Please see Statement of Work Section C.3 for additional information.

J058 FFP TBD EA TBD TBD TBD

The final quantities for the unit and warranty CLINs will be determined at award and is not expected to exceed 300 units. The Government anticipates that not all units will be purchased during the first year of the period of performance and, therefore, reserves the right to create optional CLINs for ETD Basic Systems and Warranty/Maintenance Support for units not purchased during the first year of the period of performance.

Offerors shall provide pricing as specified in Section L.

For all optional CLINs, the Government reserves the right to partially exercise and re-state quantities of CLINs.

B.4 Disincentives

This contract will include disincentives for warranty and maintenance support which will be further defined in Section C, Statement of Work and Section G.2 5200.242.003, Submission of Invoices.

[End Part I Section B]

Section C – Statement of Work

C.1 Overview

This Statement of Work (SOW) defines the requirements for the manufacture, delivery and warranty of Explosives Trace Detection (ETDs) systems. The Contractor shall provide ETD systems in accordance with this SOW and the requirements specified in the ETD Functional Requirements Document (FRD) version 1.4, Attachment J-1.

The Transportation Security Administration (TSA) is charged with the mission of protecting the nation’s transportation systems to ensure freedom of movement for people and commerce. The mission of TSA’s Acquisition Program Management (APM) office is to develop and implement the best procedures and technologies that deter, prevent, and/or render ineffective any attempt to sabotage commerce and transportation.

ETDs provide Transportation Security Officers (TSO) additional threat detection capabilities to detect and distinguish trace amounts of explosives on passengers, accessible property, and baggage as approved by TSA.

C.1.1 Applicable Documents and Government Documents

The following specifications, handbooks, orders, standards, and drawings form a part of this SOW and are applicable to the extent specified herein. The latest version of these documents as of the contract date shall apply, unless a specific date for the document is specified below.

C.1.1.1 Government Documents

Reference Number Document Name

5 United States Code (U.S.C.) 552 Freedom of Information Act (FOIA) 29 Code of Federal Regulations

(CFR) 1910.7

Definition and Requirements for a Nationally Recognized Testing Laboratory

29 CFR 1910.1200 Hazard Communication Standard 49 CFR Parts 15 and 1520 Protection of Sensitive Security Information FAA-D-2494/B Appendix I, Commercial Instruction Books DHS-TSA 12.958 Safeguarding Controls and Procedures For Classified

National Security Information and Sensitive Unclassified Information

DHS SCG TSA-002.3 Department of Homeland Security, Security Classification Guide, Transportation Security Administration, Security Technologies. November 3, 2017.

J-1 ETD Functional Requirements Document v. 1.4 (Sensitive Security Information)

J-2 TSA ILS Reliability, Maintainability and Availability (RMA) Metrics Terms and Definitions

J-3 Property Requirements Documents: TSA Form 251, DD1149

J-4 Information Technology Acquisition Review (ITAR) Specific Terms and Conditions

J-5 Price Evaluation Template

J-6 Delivery Capabilities

C.1.1.2 Military Standards

Reference Number Document Name MIL-STD-973 Configuration Management, through Interim Notice 3, 13 January 1995

C.1.1.3 Military Specifications

Reference Number Document Name

MIL-DTL-31000C Detail Specification-Technical Data Packages, 9 July 2004

C.1.1.4 Military Handbooks

Reference Number Document Name

MIL-HDBK-61A Configuration Management Guidance

C.1.1.5 Other Documents

Reference Number Document Name American National Standards Institute/International Standards Organization/American Society for Quality (ANSI/ISO/ASQ) Q9001-2000

American National Standard Quality Management Systems Requirements

ANSI/Electronic Industries Alliance (EIA) 649A

National Consensus Standard for Configuration Management

American Society for Testing and Materials (ASTM)

ASTM-D-3951

Standard Practice for Commercial Packaging

EIA-HB-649 Implementation Guide for Configuration Management

C.1.1.6 Source of Documents

Military Standards, Handbooks, and Specifications can be ordered from the Department of Defense Single Stock Point (DODSSP), Building 4/Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5098. Information is available at their website, http://dodssp.daps.dla.mil/.

Copies of ANSI/ASQ Q9000 series standards can be obtained from the following source:

American Society for Quality, 600 North Plankinton Avenue, Milwaukee, WI 53203.

Phone: (800)248-1946. Information is also available at their website, http://www.asq.org

Any Government documents referenced in this SOW that are not readily available can be requested from the Contracting Officer (CO). Requests should fully identify material desired and cite the solicitation or Contract number.

C.1.2 Order of Precedence

In the event of conflict between the text in this SOW and the references cited, the text of this SOW takes precedence. Nothing in this SOW, however, supersedes applicable laws and regulations unless there is a specific written exemption.

C.1.3 Requirements

The Contractor shall provide TSA qualified ETD units and associated warranty support in accordance with this SOW and in compliance with the requirements as stated in:

• ETD Functional Requirements Document for the Explosives Trace Detector, OST-ENG- ETD-FRD v. 1.4.

• In accordance with the most current TSA approved Production Baseline (PBL), as documented in the TSA Master Configuration Item List (MCIL) in effect at the time of deployment.

The Contractor is responsible for all labor, materials, equipment, and support services needed to deliver, assemble, power up, configure and test the equipment in the required operational condition.

In addition, the Contractor shall provide any materials and support required to deliver and install ETD systems.

Data Items Descriptions (DIDs) referenced by their Contract Data Requirements List (CDRL) titles are to be developed in accordance with the CDRL of the same name. All data deliverables shall be prepared or updated and delivered in accordance with the corresponding CDRL items specified under the SOW requirement.

http://dodssp.daps.dla.mil/ http://www.asq.org/

The Contractor shall perform in accordance with deliverables that pertain to this SOW and as approved by the Government. All reference to the “Government” in this SOW shall mean “by authority of the Contracting Officer or designee.” All digital media submitted to the Government in response to this SOW shall be compatible with the Microsoft Office suite of products.

Acceptable digital media are electronic mail, Compact Disc-Read Only Memory (CD-ROM) or Digital Versatile Disc (DVD).

C.1.4 Security Practices

The Contractor shall develop, apply, and maintain effective security practices in accordance with the requirements contained in the following documents:

• Protection of Sensitive Security Information, 49 CFR Parts 15 and 1520

• Safeguarding Sensitive But Unclassified (For Official Use Only) Information, DHS

MD11042.1

• Protection of Classified National Security Information Classification Management, DHSMD 11044

• FAA Order 1600.2D, Safeguarding Controls and Procedures for Classified National

Security Information and Sensitive Unclassified Information

• Department of Homeland Security, Security Classification Guide, Transportation

Security Administration, Security Technologies. November 3, 2017.

C.1.5 Security Breach/Incident Report

The Contractor shall document, through the Physical and Communications Security Breach/Incident Report, incidents, which include, but are not limited to:

1. Actual or suspected unauthorized attempts to penetrate an ETD through remote functions

2. Actual or suspected unauthorized attempts to penetrate the ETD through the Contractor’s Remote Maintenance Monitoring Facility or Contractor’s support facility

3. Actual or suspected unauthorized penetration of the ETD support facility or Remote Maintenance Monitoring facility(ies)

4. Actual or suspected attempt to subvert the ETD.

The Contractor shall prepare and deliver the Physical and Communications Security Breach/Incident Report in accordance with the referenced CDRL:

CDRL C001 – Physical and Communications Security Breach/Incident Report

C.2 ETD Basic System (CLIN 0001)

The Contractor shall manufacture, deliver, and install TSA qualified ETD units with a TSA approved software version in accordance with the Functional Requirements Document 1.4 or higher and Detection Standard 5.0 or higher.

Each ETD unit shall include: one (1) Operations Manual, one (1) Maintenance Manual, one (1) Installation/Integration Manual, and two (2) Sampling Wands. In addition, the Contractor shall provide sufficient ETD system consumables as detailed in Paragraph C.2.1 below.

The ETD units shall include all Engineering Change Proposals (ECPs) that have been approved as of the date of award. If an ECP is approved after award of this Contract and during deployment, the TSA will make a determination whether a modification to the Contract to reflect the result of the ECP is necessary. Should TSA approve an ECP for any updated software after award of this Contract and during the duration of the deployment, the Contractor shall begin delivering systems from the Contractor’s warehouse with the approved software.

(e.g., software to meet Detection Standard v6.2) at no additional cost to the Government.

C.2.1 Consumables

With each ETD unit, the Contractor shall provide enough consumables to support ETD operations for a total of 5,000 events. An “event” is defined as a single ETD use to swab a passenger or bag that leads to a completed ETD scan. In addition, the Contractor shall provide sufficient “startup” consumables with each ETD unit sufficient to complete Site Acceptance Tests (SAT). The Contractor shall provide an adequate amount of sampling media to fulfill this requirement based on the Contractor’s recommendation for swab usage. The Contractor shall also provide any additional consumables, maintenance items, and any related tools that TSA would need in order to use and/or replace during ETD operational use that meet consumable requirements.

Consumables for the ETD systems shall be delivered with the ETD systems at the time of SAT.

C.2.2 Operations Manual

The Contractor shall provide an Operations Manual with each ETD. If the Contractor has a previously TSA approved Operations Manual, that will be acceptable under this contract.

The Operations Manual shall maintain detailed instructions on how to execute each function of the ETD. The Operations Manual shall include any troubleshooting guidance necessary or appropriate to resolve those errors not requiring corrective maintenance by qualified technicians.

The Operations Manual shall describe any operations of the Contractor's network management, remote monitoring, and control system functions, and procedures.

C.2.3 Maintenance Manual

The Contractor shall provide a Maintenance Manual with each ETD. If the Contractor has a previously TSA approved Maintenance Manual, that will be acceptable under this contract.

The Contractor shall maintain the previously TSA approved Maintenance Manual to support on-site scheduled Preventive Maintenance (Levels I and II) and unscheduled Corrective Maintenance (Level I through III) maintenance to be performed by maintenance technicians and any maintenance to be performed by system users. The Maintenance Manual shall indicate the type and frequency of preventive maintenance actions, including instructions on how to perform each action. The Maintenance Manual shall contain instructions on performing corrective maintenance, including diagnostics and repair actions. The Maintenance Manual shall describe any maintenance requirements for the Contractor's network management, remote monitoring, and control system functions.

C.2.4 Basic System Shipping Crate

The Contractor shall leave a protective reusable shipping crate for the secure transportation of the ETD at the delivery site for each ETD unit. The crate shall be designed to ensure that the ETD is not damaged in transit. The crates shall be reusable type containers. All equipment and components shipped to the sites shall be packaged and marked in accordance with ASTM-D-3951, Standard Practice for Commercial Packaging. Exchange and Repair (E&R) items shall be packaged in reusable type containers to facilitate round trip shipments between facilities and the repair source.

C.3 Warranty Support (CLINs 0002 and 0002A)

The Contractor shall provide warranty support in one (1) year increments. This warranty support will include depot repair, and preventative and corrective maintenance. This warranty shall ensure that the units operate effectively and meet the Reliability, Maintainability, and Availability (RMA) metrics in “TSA ILS Reliability, Maintainability and Availability (RMA) Metrics Terms and Definitions” referenced in J-2. This RMA data shall be reported to the Contracting Officer’s Representative (COR) on a monthly basis via email. In addition, Contractor may be required to provide this RMA data in other reports as requested by the Government.

The Contractor shall, in accordance with the following requirements, warrant the furnished equipment to be free from defects in materials and workmanship under normal use and service, when used for the purpose for which the unit was designed, for a period of twelve (12) months beginning on the date of successful SAT.

The Contractor shall ensure documentation of all maintenance actions (including preventive, corrective, and excepted) is in the Transportation Security Equipment (TSE) Maintenance Database.

The Contractor shall maintain an Excel spreadsheet with ETD system warranty period dates for all deployed systems. NOTE: The spreadsheet shall be submitted to the COR no later than three days after SAT of the first systems and updated monthly thereafter.

The Contractor shall include all repair parts, training, tools and test equipment, and travel, and labor in the price for warranty support. The Contractor is responsible for the storage of all spare parts, consumables, hardware and software necessary to fulfill the requirements of this contract.

C.3.1 Preventive Maintenance (PM)

During the maintenance period, the Contractor shall perform required PM on all ETDs purchased under this contract in accordance with its normal commercial practices as well as with the most recent TSA approved Maintenance Manual, and state and federal environmental and safety regulations. All PM will be conducted onsite as is feasible. PM is periodic scheduled activities that are performed to increase ETD reliability.

There are two levels of PM:

• Level I – This is primarily PM that is performed every shift (1–3 times a day), daily, and weekly. Level I PM is performed without the need to open the machine. These activities are currently performed by the operators and shall not be required under the maintenance periods.

• Level II – Level II PM—This is primarily PM that is typically performed every month, quarter, or year. These activities shall be required under the maintenance period.

C.3.1.1 The Contractor shall coordinate all PM scheduling with local TSA staff as appropriate.

The Contractor shall notify local TSA staff if the scheduled week slips and shall coordinate a new week within the required frequency.

C.3.1.2 Provide the next month’s PM notifications to each location’s POC (with a copy to the COR) no later than seven (7) calendar days prior to the end of the current month. PM notifications shall specify airport code, airport name, manufacturer, model, serial number (SN), barcode, PM due date, and the week preventive maintenance is scheduled to be performed.

C.3.1.3 The Contractor shall make every effort to schedule PM actions during non-operational hours or non-peak operational hours with approval of local TSA officials.

C.3.1.4 The Contractor shall not perform PMs during the calendar month in which a unit is installed.

C.3.1.5 The Contractor may contact local TSA to conduct the PM on an earlier date than scheduled; however, if the earlier date is not convenient for local TSA this shall not be reflected as a lack of access to the facility and the Contractor shall adhere to the original schedule to perform the PM.

C.3.1.6 The Contractor shall request COR approval to waive the requirements for performing monthly PMs in the month when TSA decommissions an ETD system.

C.3.1.7 The Contractor shall reschedule PM on impacted machines during the same month in the event a scheduled maintenance activity cannot be completed due to factors outside of the Contractor’s control, or the performance of Corrective Maintenance prevents the Contractor from completing a PM.

C.3.1.8 The Contractor shall recommend adjustments to PM schedules, with supporting rationale, that have the potential to improve ETD reliability or reduce costs without degrading ETD reliability.

C.3.1.9 The Contractor shall record PM actions in local maintenance logbooks provided by local TSA and in the Contractor’s database. If there is no logbook available at the location, the Contractor shall notify local TSA at the location. If a logbook is not provided by TSA, the Contractor is not required to wait for the logbook. If the logbooks are not available and local TSA is not present, then the Contractor will continue with his or her scheduled work. In both cases, the Contractor will note the non-availability of the logbook in the remarks section of the PM ticket. If there is no local maintenance logbook available, the Contractor shall record this in the database along with date the PM was conducted. Entering the date conducted indicates that the FST completed the PM in full on that date according to the applicable checklist.

C.3.1.10 PM Periodicity Requirements

The following parameters shall be applied when scheduling PM:

• For ETD units requiring monthly PM, the Contractor shall ensure that at least one PM is performed within each calendar month, regardless of number of days in that month.

o PMs are not required if the unit is in storage greater than 90 days.

o If the Contractor is denied access to TSE to perform PM, then the COR shall be notified at that time and provided with airport code, model TSE, serial number, and local TSA POC that denied access.

o There shall be a minimum of 6 calendar days between PMs (e.g., if a PM is completed on October 27th, then the next PM can be completed no earlier than November 3rd).

• Annual PMs shall have a maximum of 364 calendar days between PMs.

C.3.2 Corrective Maintenance (CM)

During the maintenance period, the Contractor shall perform required Corrective Maintenance (CM) on delivered ETDs in accordance with normal commercial practices and in accordance with the TSA approved maintenance manual, if applicable. All CM will be conducted onsite as is feasible, or at the repair depot.

The Contractor shall record and maintain Failure Mode Identifiers (FMI) (see section C.3.5) for all corrective maintenance actions performed. If Field Service Technicians (FST) are not located on site but are needed to correct a failure, they shall be dispatched within 15 minutes of receipt of a service request.

The definition of Corrective Maintenance (CM) and the associated levels are as follows:

Corrective Maintenance—Unscheduled maintenance activities performed to repair failed ETD’s. These actions usually expend consumable and spare parts. The Contractor shall maintain a complete record of all CM actions performed on all SE EI and shall report all CM actions performed to the COTR on a monthly basis. There are three discrete levels of CM (see the following three items).

• Level I CM—This is CM that is performed as needed to effect repairs that do not require trained FSTs (e.g., replacing jammed printer paper, etc.). These activities are performed by FST personnel and shall not be required under the maintenance period.

• Level II CM—This is CM that is performed as needed to effect repairs that always require trained FSTs. These services shall be required under the maintenance period.

• Level III Depot Maintenance (DM)—Unscheduled maintenance activities performed to repair failed ETD’s that are performed by shipping the ETDs back to a Depot.

C.3.2.1 The Contractor shall be responsible for any repairs resulting from ineffective PM or

CM.

C.3.2.2 The Contractor shall be responsible for providing trained and certified Field Service Technicians who have successfully passed training by the OEM or TSA on the fundamentals of safety, functional operation, maintenance and repair of the ETD units and associated peripheral equipment.

C.3.2.3 The Contractor shall inform the COR when refurbished parts are initiated into the Contractor’s supply chain for CM repairs.

C.3.2.4 The Contractor shall ensure that parts obsolescence during the contract period of performance does not affect the Contractor’s ability to meet SLA requirements.

C.3.2.5 CM shall be provided twenty-four hours a day for all seven days of the week.

C.3.2.6 The Contractor shall provide a detailed listing of hardware and software including the companies (with country of origin locations) who assembled and developed each part as part of the Master Configuration Item List (MCIL).

C.3.2.7 CM shall include shipment and all associated transportation costs including local logistics transportation and repair part shipment from the Contractor’s part location to the system location.

C.3.3 Warranty and Maintenance Support and Service Level Agreement (SLA) Requirements

The Operational Availability (Ao) of ETDs is critical to TSA. The performance disincentives set-forth in Part I, Section G.2 5200.242.003 shall be enforced to ensure the Contractor meets the SLA Ao metrics set forth in the SOW. The Contractor shall provide the calculations and raw data on a monthly basis to the COR. TSA will count any failure inherent to the ETD system that is a component of the ETD system and maintained by the ETD OEM towards Ao.

The Ao metrics will be calculated as applicable in accordance with Attachment J-2, TSA ILS Reliability, Maintainability and Availability (RMA) Metrics Terms and Definitions utilizing airport operational hours.

The Contractor shall submit ETD RMA Metrics Reports in accordance with the following referenced CDRL:

CDRL C002 TSE RMA Metrics

The Government will measure overall Contractor performance using Operational Availability (Ao). Ao is the percentage of airport operating hours an ETD system is available to perform its required mission. Ao shall be measured by airport monthly, and any applicable disincentives shall be included in that month’s invoice in accordance with Part I, Section G.2 5200.242.003.

For systems in-warranty, the Contractor shall provide warranty and maintenance services for fielded TSE to meet the below Operational Availability (Ao) SLA requirements:

Ao During Airport Operating Hours

Required Ao

Ao at each Airport, measured monthly 98%

The Contractor shall only include installed systems that have passed SAT in its Ao calculations.

The Government requires Level II Preventive Maintenance actions to be completed in accordance with C.3.1, Preventive Maintenance and any applicable disincentives shall be included in that month’s invoice in accordance with Part I, Section G.2 5200.242.003. The Contractor shall provide PM services for fielded in-warranty ETD to meet the following requirement.

Level II Preventive Maintenance

Measurement Requirement

100% completion

Within timeframes specified in C.3.1.10

Depot Turn Around Time (DTAT). The Government seeks to minimize system downtime associated with DTAT as defined in Attachment J-2. The Contractor shall develop a depot maintenance plan to support CM services that meet or exceed the requirements below.

Technology Required

DTAT

ETD 15 days

Reliability. The ETD system shall meet the Mean Time Between Critical Failure (MTBCF) minimum of 192 hours Threshold (T).

Maintainability. The system shall have a maximum Mean Time to Repair (MTTR) of not more than 5 hours.

The Contractor shall only calculate and include in the calculations of higher level metrics for the reporting period that portion of the metric actually taking place during the reporting period when a low level metric spans a period longer than the reporting period.

C.3.4 Supply Support

C.3.4.1 The Contractor shall be responsible for all parts and materials used for CM and PM actions performed in accordance with section C.3 of this SOW.

C.3.4.2 The Contractor shall establish a robust supply chain management process that includes the appropriate levels of repair parts, distribution procedures, and shipping modes to support the SLA requirements of this SOW as defined in section C.3.3.

C.3.4.3 The Contractor shall obtain required OEM compliant or TSA approved repair parts/spares and ensure stocking levels does not affect the Contractor’s ability to meet service level requirements. The Contractor shall continuously monitor to make adjustments as needed by adjusting locations, types and quantities of items stocked to enable the Contractor to maintain adequate stocks of parts/spares to meet requirements and maintain a systems Ao.

C.3.5 FMI Codes

C.3.5.1 The Contractor shall create or develop FMI codes and capture the FMI codes in the TSE Maintenance Database.

C.3.5.2 The Contractor shall assign one (1) or more FMIs for each CM action.

C.3.5.3 The Contractor shall ensure FMI codes identify the failure cause; sub-system part(s) consumed in the repair; and detailed resolution or action code(s) that would restore the ETD to operational condition.

C.3.5.4 The Contractor shall submit the proposed FMI codes to the COR and the TSA Service Response Center (TSRC) within sixty (60) calendar days after award for approval prior to implementation and whenever the Contractor updates the FMI codes. The FMI list will contain standardized problem codes, definitions, and priority ratings for trouble ticket generation and apply the codes in a consistent manner.

C.3.5.5 The Contractor shall ensure only the approved FMI codes are used in maintenance reporting.

C.3.5.6 The Contractor shall develop and deliver the FMI codes in accordance with the following CDRL:

CDRL C003 Failure Mode Indicator (FMI) Codes

C.3.6 Waste Disposal

C.3.6.1 The Contractor shall be responsible for the proper removal and disposal of any and all equipment or components replaced during CM and PM actions.

C.3.6.2 The Contractor shall take immediate ownership of all replaced parts that have been removed from the equipment except for Government accountable property with a TSA property bar code.

C.3.6.3 The Contractor shall be responsible for all labor, materials, equipment, and coordination of logistics activities to load, transport, and offload waste materials.

• The Contract shall properly package, crate, and prepare waste materials for shipment.

• The Contractor shall take full advantage of reuse, reutilize, and recycle options as the first method of disposition or disposal.

• The Contractor shall be responsible for proper disposal of any and all hazardous waste in accordance with and as defined by 40 CFR Parts 260, 261, and 263.

• The Government reserves the right to direct the Contractor to an alternate disposition of removed equipment and components.

• The Contractor shall request disposition of accountable property from the Government Property Manager.

C.3.7 Hard Drive Sanitization

C.3.7.1 The Contractor shall sanitize each system’s internal hard drives upon disposal.

C.3.7.2 The Contractor shall ship TSA information technology assets, including computers, hard drives (including magnetic and solid-state), and media with persistent memory containing Sensitive Security Information (SSI) that the Contractor determines to be beyond repair capability at the unit location back to the Contractor’s TSA authorized facility for disposal.

C.3.7.3 The Contractor shall ship the item via any traceable means (i.e., tracking number) through a mail or parcel carrier (e.g., U.S. Postal Service, Federal Express) and packaged in a way that does not disclose its contents or the fact it contains sensitive information (double-wrapped in a non-opaque wrapper) in accordance with the TSA Management Directive (MD) 1400.3, TSA Information Technology (IT) Security Handbook.

C.3.7.4 The Contractor shall comply with all data disposition requirements stated in the TSA IT Security Policy Handbook, applicable Technical Standards and TSA MD 3700.4, Handling Sensitive Personally Identifiable Information (SPII).

C.3.7.5 TSA will sanitize hard drives that the Contractor determines to be beyond repair capability or refurbishment (on-site or at the Contractors depot facility) of SSI data at the TSA Springfield Warehouse.

C.3.7.6 The Contractor shall complete Sections I, II, and III of TSA Form 1412 TSA Media Sanitization Certificate dated April 2009 for each hard drive and shall email it to the Acquisition Program Management Accountable Property Officer at CtoPropertyManagement@dhs.gov.

C.3.7.7 The Contractor shall ship the inoperable hard drives, with a copy of the completed and signed TSA Form 1412, via any traceable means (i.e., tracking number) through a mail or parcel carrier (e.g., U.S. Postal Service, Federal Express) packaged in a way that does not disclose its contents or the fact that it contains sensitive information (double-wrapped in a non-opaque wrapper) to TSA Springfield Warehouse at the address below:

TSA Springfield Warehouse ATTN: Samuel Rodriguez / David Funk 6810 Loisdale Rd Building A, Door 19 Springfield, VA 22150

(703) 313-7868

C.3.8 Dispatch Contact Capability

C.3.8.1 The Contractor shall have contact capability to receive maintenance requests from the TSRC and dispatch FSTs to provide maintenance.

C.3.8.2 The Contractor shall establish interface protocols with the TSRC to ensure that all ETD maintenance calls are recorded and dispatched to Contractor FSTs within fifteen (15) minutes of receipt of a maintenance request from the TSRC.

C.3.8.3 The Contractor shall provide status updates to the TSRC on every open trouble ticket as status changes occur until the ticket is closed.

C.3.8.4 The Contractor shall send a formal notification to both the TSRC and the local TSA POC upon closure of the trouble ticket.

C.3.8.5 The Contractor shall supply the location and serial numbers to the TSRC prior to a new ETD unit installation or equipment relocation to ensure there is no disruption in maintenance service response.

mailto:CtoPropertyManagement@dhs.gov

C.3.8.6 The Contractor’s contact facility shall be reachable twenty-four (24) hours a day, seven

(7) days a week.

C.3.8.7 The Contractor shall not use callback or voice message systems for the TSRC calls related to TSE maintenance.

C.3.9 TSE Maintenance Database

The Contractor shall establish and maintain a TSE maintenance database after the ETD system has passed SAT and ready or being used for security screening operations that:

• Includes the entire inventory of fielded TSE maintained under this SOW, which will be the basis for computation of performance metrics;

• Uniquely identifies each TSE by model and serial number;

• Includes information on all accumulating CM and PM actions;

• Includes PM start time (at the machine) and stop time (when the FST is finished) for every ETD so TSA can monitor the average PM duration time;

• Includes maintenance metrics data and provides the full maintenance and performance history;

• Reflects all time values reported in local airport location time;

• Provides Government access to all data collected;

• Provides a database summary report that itemizes data errors and calculation corrections made by the Contractor to achieve maintenance statistics;

• Provides detailed maintenance actions on work order tickets to Government personnel upon request;

• Ensures FMI codes are in a standard format and used in a consistent manner; and

• Includes parts replaced data.

The Contractor shall establish and maintain a TSE Maintenance Database in accordance with the following referenced CDRL:

CDRL C004 Transportation Security Equipment Database

C.4 ETD Installation

The Contractor shall perform all activities necessary to install the ETD and perform final system checkout of the ETD in preparation for a SAT. The Contractor shall coordinate the installation activities with an authorized Government representative. Specific airport requirements must be followed. Installation and testing of the ETD shall minimize, to the extent possible, disruption or interference with airline and airport facility operations. The Contractor shall work in conjunction with the Government Site Manager or Representative. The Contractor shall ensure that installation activities are coordinated, prior to installation, with the sites to minimize the impact on day-to-day operations at the sites and their related systems. Any disruptions or interference with airline, airport, and/or cargo facility operations that cannot be avoided shall be closely coordinated with and approved in advance by the affected parties prior to commencement of such activities. The Contractor shall perform work at night, weekends, or other varied nonoperational hours when required. If dismantling of existing airline or airport facilities or equipment or other measures is necessary to complete the installation, the Contractor shall be responsible for the full restoration to pre-installation conditions of these facilities or equipment. The Contractor shall remove all debris from the site following site preparation and installation activities. The Contractor shall discard all debris in an appropriate facility off-site.

The Contractor shall provide one Installation/Integration Manual per ETD that describes the necessary instructions/requirements for Government site preparation, installation, setup, integration, movement of the ETD to a state ready for commencement of operations. If the Contractor has a previously TSA approved Installation/Integration Manual, that will be acceptable under this contract. The Contractor will also list in the Installation/Integration Manual any tools required for the install/movement that are not commercially available.

The Contractor shall prepare and deliver the Installation/Integration Manual in accordance with previously TSA approved documentation.

The Contractor shall provide the Government Property Administrator a copy of the TSA Form 251 for each new equipment movement for approval before shipment. The Contractor shall provide the Government Property Administrator a copy of the form DD-1149 for each used equipment movement for approval before shipment. Once approved by the Government’s Property Administrator, a copy will be sent to the designated site location.

Government Site Manager/Representative

The Government may designate a Site Manager for each equipment installation. The Site Manager, as the primary point of contact for each installation, will assist in the facilitation of installation. The Site Manager will be included in all communication and resolution of site installation issues. The Site Manager will mitigate site installation matters.

Site Coordination

Prior to installation, the Contractor shall coordinate with the Government Site Manager or Representative, other Government Contractors, airport and air carrier representatives, and stakeholders for specific ETD installation sites.

C.5 Factory Acceptance Test (FAT) and Site Acceptance Test (SAT)

C.5.1 FAT Procedures and Reports

The Contractor shall conduct a FAT for each ETD unit manufactured in accordance with the Contactor’s TSA approved FAT Plans and Procedures, if applicable prior to shipping that ETD to a site for installation and report the results to the COR.

If the Contractor does not have TSA approved FAT Plans and Procedures, the Contractor shall deliver the FAT plan to the TSA COR in accordance with the following deliverable:

CDRL C005 ETD Factory Acceptance Test Plans and Procedures

C.5.2 SAT Procedures and Reports

The Contractor shall conduct a SAT at every installation site location for each installed ETD, in accordance with the Contractor’s TSA approved SAT Plan and Procedures, if applicable. The SAT will confirm that the ETD is properly set up, operationally configured, and remains in compliance with contractual requirements. The SAT will be witnessed by Government and/or Government-designated representative(s). Final acceptance of each ETD by the Government will occur after successful completion of the SAT.

If the Contractor does not have TSA approved SAT Plans and Procedures, the Contractor shall deliver the SAT plan to the TSA COR in accordance with the following deliverable:

CDRL C006 ETD Site Acceptance Test Procedures

C.5.3 Test Readiness Notification and Review

The Contractor shall provide the Government a Test Readiness Notification (TRN) at least seven

(7) business days prior to conduct of each formal test. All testing will be completed following previously approved and accepted TSA testing standards and procedures.

The contractor shall submit at Test Readiness Notice using the Aviation and Transportation Security Act (ATSA) approved TRN form. The Contractor shall request the latest ATSA approved TRN from the COR.

The completed TRN shall be submitted via email to TSA the COR and other TSA contacts as requested.

C.5.4 General Test Program Requirements

The Contractor's responsibilities for the ETD testing test program shall include the following activities:

• Perform FAT in accordance with the Contractor’s previously TSA approved FAT documentation, if applicable.

• Conduct FAT on each ETD system in accordance with the Contractor’s TSA approved plans and procedures prior to shipping to a site for installation and report the results.

• Perform SAT in accordance with the Contractor’s previously approved TSA SAT documentation.

• Conduct SAT on each ETD system at the operational installation site designated by the Government in accordance with previously approved TSA plans and procedures.

FAT and SAT may be witnessed by the Acceptance Testing Team government personnel or a designed contractor. All testing shall be completed following previously approved and accepted TSA testing standards and procedures.

C.5.5 FAT and SAT scheduling and considerations

C.5.5.1 FAT scheduling

The Contractor shall minimize test days by testing as many units as possible on the same working day and same work week. The Contractor shall present a minimum of 15 units per test day.

C.5.5.2 SAT Scheduling

The Contractor shall minimize test days on site (e.g., airport, checkpoint) by testing as many units as possible during the same day.

C.5.5.3 Test failure

For those systems during FAT/ SAT that result in a failure, the government representative or the designated contractor that will be witnessing the test may be able to remain on site for a period of time lesser than 24-hour window to allow for OEM fixes. If failures are not resolved in this window, a failed QLR is submitted and the system will require re-submission for testing that will include a failure analysis and corrective action report.

C.6 Quality Assurance

The Contractor shall establish, implement, and maintain a documented quality assurance management system in accordance with ANSI/ISO/ASQ Q9001:2008. The Contractor shall require that subcontract suppliers have an appropriately documented quality system that controls the quality of the services and supplies provided. The Contractor shall flow down all applicable requirements to subcontractors.

C.7 Safety Standards and Code Requirements

The Contractor shall ensure that all work performed is in compliance with all applicable local, state and federal standards, codes and regulations. The Contractor shall be responsible for obtaining any required licenses, permits, approvals and/or authorizations for all work performed.

This includes the handling, storage, and disposal of hazardous materials.

Some ETD systems contain a sealed radioactive source which is encased in a capsule to prevent leakage or escape of the radioactive material. This capsule is located in a source holder (housing or assembly) internal to the system to facilitate the handling and use of the source. The sealed radioactive sources are governed by Nuclear Regulatory Commission (NRC) Regulations at 10 CFR Part 31. Not all explosives trace detection systems that contain a sealed radioactive source require a Radiation Leak Test (RLT). For units containing a sealed radioactive source, the Contractor shall:

• Perform an RLT and document the results on each required system in accordance with 10 CFR § 31.5 unless the Contractor has received an exemption from the NRC that the unit does not require an RLT. This exemption notification is specified on a label on each system.

• Conduct RLTs on all applicable deployed systems at the required frequencies. Systems that are not in active use may, upon approval of the designated TSA representative, be considered to be “in storage” and an RLT is required only every two years.

• Ensure the wipe of a sealed source is performed as specified. The wipe sample must be taken from the nearest accessible point to the sealed source where contamination might accumulate. The wipe sample must be analyzed for radioactive contamination. The analysis must be capable of detecting 185 Becquerel (0.005 microcurie) or more removable radioactive material on the test sample and must be performed by a person holding a specific license pursuant to 10 CFR Part 30 and 10 CFR Part 32 or from an Agreement State to perform such analyses.

• Notify the designated TSA representative and local TSA if an RLT reveals the presence of removable radioactive material that exceeds the regulatory limits (185 Becquerel (0.005 microcurie)) so the sealed source may be removed from service immediately and have it decontaminated, repaired, or disposed of by a U.S. NRC or Agreement State licensee that is authorized to perform these functions. The Contractor must submit a report to the designated TSA representative within five (5) calendar days of receiving the test results. The report must describe the equipment involved in the leak, the RLT results, any contamination which resulted from the leaking source, and the corrective actions taken up to the time the report is made.

• Maintain a record of leak test results and retain the record for inspection by the U.S.

NRC for three years after the next required RLT is performed or until the sealed source is transferred or disposed of.

• Ensure each ETD system containing a sealed radioactive source has an RLT performed at intervals in accordance with the governing regulation. In the absence of a certificate from a transferor that an RLT has been made within the six (6) months before the transfer, the ETD system shall not be used until tested.

• Provide the designated TSA representative access to the test reports upon request.

For ETD units containing a sealed radioactive source, the Contractor shall prepare and deliver by the RLTs in accordance with the following:

Radiation Surveys (RS) and Radioactive Leak Tests The Contractor shall:

• Deliver all RSs and RLTs by posting to a TSA or Contractor SharePoint site, via email, by disk, or by another method, as decided by the Government.

• The Contractor shall use a file naming convention that includes at minimum: RS/RLT date (formatted so that files line up chronologically); the unit serial number; airport code;

and, if more than one is performed on the same date, a differentiator (e.g., 1, 2, pre/post- CM, etc.). Examples: 2016-06-05_40310_PHX .PDF; 2016-06- 20_7080809_EWR_preCM.PDF

• Achieve 100% on-time compliance for all RSs and RLTs. RSs and RLTs are considered complete when the Contractor provides the documentation to the Government. If documentation is not provided within 2 CDRL cycles, then the Contractor shall conduct another RS or RLT. If the missing documentation is a RS, then the Contractor shall conduct another RS and shall provide RS documentation within 14 calendar days. If the missing documentation is a Radioactive Leak Test, then the Contractor shall conduct another RLT and shall provide RLT documentation within 28 calendar days.

o Example 1: an RS is due May 17th and the documentation is not submitted with CDRL C007, Radiation Survey and Radioactive Leak Test Report Submittal, on June 10th or July 10th. The Contractor shall conduct an RS in July and provide the radiation documentation to the COR and Radiation TM by July 24th.

o Example 2: an RLT is due May 17th and the documentation is not submitted with CDRL C007, Radiation Survey and Radioactive Leak Test Report Submittal, on June 10th or July 10th. The Contractor shall conduct an RLT in July and provide the RLT certification to the COR and Radiation TM by August 7th.

• Provide the CO access to the test reports upon request.

The contractor shall prepare and deliver the RLTs in accordance with the following CDRL:

CDRL C007 Radiation Survey and Radioactive Leak Test Report

C.8 Reserved

C.9 Reserved

C.10 Physical Configuration Audit (PCA)

The Contractor shall support Government PCA of a first production article of the procured system prior to the start of full scale production, if required. Subcontractor, vendor, and the supplier PCA(s) shall be performed on ETDs developed for the procurement or modified for use by other than the prime Contractor. Successful completion of the PCA shall include, but not be limited to, successful conclusion of PCA and Government approval of the Contractor's final submission of the associated items.

C.11 Deliverables Table

Deliverable Due Date ETD Basic Systems TBD CDRL C001 Physical and Communications Security Breach/Incident Report

As Required

CDRL C002 TSE RMA Metrics 10 Days After Reporting Period CDRL C003 Failure Mode Indicator (FMI) Codes As Required CDRL C004 Transportation Security Equipment Database 5 Days After Reporting Period CDRL C005 ETD Factory Acceptance Test Procedures As Required CDRL C006 ETD Site Acceptance Test Procedures

As Required

CDRL C007 Radiation Survey and Radioactive Leak Test Report

10 Days After Reporting Period

C.12 List of Acronyms and Abbreviations

Acronym or Abbreviation Term or Definition

ANSI American National Standards Institute

ASQ American Society for Quality

ASTM American Society for Testing and Materials

CAP Configuration Audit Plan, Contractor Acquired Property

CDRL Contract Data Requirements List

Acronym or Abbreviation Term or Definition

CD-ROM Compact Disc - Read Only Memory

CFR Code of Federal Regulations

CM Configuration Management

CMP Configuration Management Plan

CO Contracting Officer

COTR Contracting Officer’s Technical Representative

DoD Department of Defense

DHS Department of Homeland Security

DID Data Item Description

DODSSP Department of Defense Single Stock Point

DVD Digital Versatile Disc

ETD Explosives Trace Detector

FAA Federal Aviation Administration

FOIA Freedom of Information Act

GFP Government Furnished Property

GP Government Property

ISO International Organization for Standardization

PSR Program Status Report

RMA Reliability, Maintainability, Availability

SCG Security Classification Guide

SE Security Equipment

SOW Statement of Work

TRN Test Readiness Notification

TSA Transportation Security Administration

TSE Transportation Security Equipment

U.S.C. United States Code

[End Part I Section C]

Section D – Packaging and Marking

D.1 5200.204.001 PACKAGING AND MARKING REQUIREMENTS FOR

TRANSPORTATION SECURITY SCREENING EQUIPMENT UNDER PRODUCTION

AND/OR EXISTING MAINTENANCE SERVICES (JUNE 2019)

A. Government Property Management

For existing Government Property under this contract, the Contractor shall not relocate and/or ship Government Property without prior notification to and approval from the Government Property Administrator (GPA). The GPA has authority only to provide instructions concerning the relocation and shipment of such property and required government paperwork. These instructions do not constitute a “change” to the contract’s requirements within the meaning of that term as defined by the “Changes” clause of this contract. The Contracting Officer’s Representative (COR) shall be included on all correspondence between the Contractor and GPA.

B. Packaging and Marking

The Contractor shall preserve, pack, and mark all supplies to be furnished under this contract in accordance with standard practices as defined in ASTM-D-3951 (Standard Practice for…