Attachment 8 - Customer Satisfaction Survey.doc

DOC document 84 KB Posted

Attached to
Amendment 0004 to Replace Parking Lot Lighting at Seattle Air Traffic Facility Federal contract opportunity
Solicitation number
697DCK-23-R-00332
Issued by
Department of Transportation Federal Aviation Administration Northwest Mountain Region

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Other files for this federal contract opportunity

Other files attached to Amendment 0004 to Replace Parking Lot Lighting at Seattle Air Traffic Facility, newest first.
File Type Posted
697DCK-23-R-00332 Amendment 0004.pdf PDF
Attachment 11 - Drawing ZSE-20006240-E204 - Revised 5-24-2023.pdf PDF
697DCK-23-R-00332 Amendment 0003.pdf PDF
Attachment 10 - Grounding Grid Layout.pdf PDF
697DCK-23-R-00332 Amendment 0002.pdf PDF
697DCK-23-R-00332 Amendment 0001.pdf PDF
Attachment 2 - REF FAA-C-1217h.pdf PDF
Attachment 3 - REF FAA-C-1391e.pdf PDF
Attachment 4 - REF FAA-STD-019f.pdf PDF
Attachment 5 - REF FAA Order 1600.69C.pdf PDF
Attachment 9 - DB WD No. WA20230011 dated 2-3-2023.pdf PDF
RFO 697DCK-23-R-00332.pdf PDF
Attachment 1 - Specifications.pdf PDF
Attachment 1(a) - Drawings.pdf PDF
Attachment 6 - REF FAA Order 3900.19b.pdf PDF
Attachment 7 - COVID-19 Contractual Requirement.pdf PDF
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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

SOLICITATION NO. 697DCK-23-R-00332

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor to provide construction services to replace parking lot lighting at FAA’s Air Route Traffic Control Center (ARTCC) located in Auburn, WA. As part of the solicitation process, we are collecting past performance information on contractors and their key personnel. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.

Please rate each of the criteria according to the following scale:

1
0 – 25% of the time
Strongly Disagree
PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov

2
26 – 40% of the time
Disagree
3
41 – 55% of the time
Somewhat Disagree
4
56 – 70% of the time
Somewhat Agree
5
71 – 85% of the time
Agree
6
86 – 100% of the time
Strongly Agree

NA

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

RATER’S Name & Title

RATER’S Organization / agency

RATER’S TEL NO.

RATER’S E-MAIL ADDRESS:

CONTRACTOR’S NAME & ADDRESS

PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

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FIXED PRICE

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COST + FEE

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COMPETITIVE

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NON-COMPETITIVE

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SET-ASIDE

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SEALED BID

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NEGOTIATED

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SEALED BID

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NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT
RATING
1
2
3
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5
6
NA

1.

Contractor was able to manage project cost.

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2.

Contractor was able to maintain project schedule (completed on time or early).

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3.

Contractor adhered to all contract requirements

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4.

Contractor was efficient in project coordination.

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5.

Contractor utilized problem solving skills effectively when problems arose during the project.

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6.

Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)

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7.

Contractor made necessary changes or corrective work as necessary in a timely manner?

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8.

Overall customer satisfaction

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Comments or additional information:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

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