Attachment_7_-_QASP_-_5288027.pdf

7/27/2018

Task ID Tasks & Deliverables Quality Standards/Acceptable Quality Levels Method of Monitoring Incentives/Disincentives

Ensure west side park bulk refuse and recycling containers do not exceed 3/4 full.

Dumpsters are picked-up/emptied in accordance with schedule. If the specified collection day (e.g., Thursday) falls on a holiday, service will occur on the day prior

• No more than one (1) valid customer complaints monthly on overflow or exceeded 3/4 full.*

• Miss no more than 1 scheduled Dumpster weekly. (Note: If weather or other excusable delays preclude the contractor from completing scheduled pick-ups, the Park shall be notified as soon as possible and an alternate schedule for pick-up shall be coordinated.)

*(Note 1) Complaints received during first 60 days of contract will be collected, but will not count against the contractor.

• Visitor notification/complaint

• Site monitoring & visual inspection by Park staff

TASK 1

Rating 1 (Fully Acceptable) = Tasks/Deliverables meet all contract terms & conditions. The result is a positive performance rating & full payment. No more than one (1) valid customer complaint monthly and shall be remidied within 24 hours. If not remidied within 24 hours complaint # two (2) will have been established. Services are provided weekly on scheduled pick-up days. Not more than one dumpster is missed weekly.

Rating 2 (Marginally Acceptable) = 2-3 complaints monthly. 2-3 dumpsters are missed during weekly service

Progress or Status Meetings may be conducted to identify/correct issues. The result of perfomance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period).

Rating 3 (Unacceptable) = Four or more complaints per month. Four or more dumpsters are missed during weekly service.

Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.

Collection area free of litter and waste. Gates of any fenced enclosure are closed or latched after each collection. Dumpster lids are closed and secured with bear lock systems engaged.

• No Litter or waste on the ground within a ten-foot radius of the container following collection.

• Defective dumpsters are removed immediately for repair, or are replaced within one working day upon notification or discovery.

• Maximum of one missing unit per location at a time.

• Site monitoring & visual inspection by Park staff; Equipment inspected and/or tested by Park staff

• Visitor notification/complaint

TASK 2

Rating 1 (Fully Acceptable) = Tasks/Deliverables meet all contract terms & conditions. The result is a positive performance rating & full payment. No Litter or waste on the ground within a ten-foot radius of the container following collection. Dumpsters identified as not meeting bear proof requirement or defective dumpsters are removed immediately for repair or are replaced within one working day upon notification or discovery.

Rating 2 (Marginally Acceptable) = One inspection per monty resulting in litter or waste on ground within 10-foot radius of container following collection. Two (2) dumpsters not meeting bear proof requirements at any site. Defective units are replaced within 2-4 working days of notification or discovery.

Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period).

Rating 3 (Unacceptable) = More than one visual inspection resulting in litter or waste on ground within 10-foot radius of container per month. Three or more dumpsters not meeting bear proof requirements at any site and/or more than two missing dumpsters per site per month and not replaced within five (5) or more working days past notification or discovery, shall constitute unacceptable performance. Equipment is out of compliance with contract terms and conditions and does not meet Performance Standards for Rating 1 or Rating 2.

A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more monts during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.

Maintenance of all equipment and dumpsters in good, workable condition. Trucks and contractor-provided containers should be washed and reasonably free of odors.

• Visitors and staff can open and shut trash doors with normal effort. (A defective unit is one that can’t be used with normal effort by a person; bear latches don’t secure properly, or it does not seal properly to contain odors/smells.)

• Defective unit replaced within 1-2 working days upon notification or discovery.

• Odors/smells are not noticeable by adjacent activities (boat launches, campsites, picnic areas, etc.)

• Site monitoring & visual inspection by Park staff; Equipment inspected and/or tested by Park staff

• Visitor notification/complaint

TASK 3

Rating 1 (Fully Acceptable) = Tasks/Deliverables meet all contract terms & conditions. The result is a positive performance rating & full payment. Defective equipment is replaced within 1-2 working days of notification or discovery.

Rating 2 (Marginally Acceptable) = Defective equipment is replaced within 3-4 working days of notification or discovery.

Progress or Status Meetings may be conducted to identify/correct issues. The result of performance is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period).

Rating 3 (Unacceptable) = Defective equipment is replaced 5 or more working days past notification/discovery, or is not replaced at all. A Rating of 3 will also result if eight or more units are defective annually.

Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.

Provide Reports and Records with all required information in a timely manner. Solid Waste & Recycling Report is submitted monthly and includes monthly collected refuse tonnage. Weight tickets are submitted monthly.

• Reports submitted on or before the fifteenth (15th) calendar day of each month following the month of service.

• CO/COR receipt of Contractor's monthly Solid Waste & Recycling Report on or before the fifteenth calendar day of each month following month of service.

• CO/COR receipt of all Weight Tickets & all Landfill Tickets

• CO/COR review & analysis of reports for inclusion of required information

TASK 4

Rating 1 (Fully Acceptable) = Tasks/Deliverables meet all contract terms & conditions. The result is a positive performance rating & full payment. Reports are submitted and received by the CO/COR on or before the fifteenth (15th) calendar day of each month following the month of service.

Rating 2 (Marginally Acceptable) = Reports are submitted and received by the CO/COR between the sixtheenth (16th) and twentyieth (20th) calendar days of each month following the month of service.

Progress or Status Meetings may be conducted to identify/correct issues. The result is a Rating of 2, and a 10% payment reduction for the applicable month will result. If the contractor receives no more than three Ratings of 2 during any contract period (e.g., Base Year and/or any Option Year period) a Rating of 1, fully acceptable may be achieved. Four or more Ratings of 2 shall constitute a Rating of 2, Marginally Acceptable for the applicable contract period (e.g., Base Year or Option Year period).

Rating 3 (Unacceptable) = Reports are submitted and received by the CO/COR after the twentyieth (20th) calendar day of each month following the month of service, or not at all, resulting in non-compliance with contract terms and conditions.

Performance Standards for Rating 1 or Rating 2 are not met. A Rating of 3 will result in a 20% payment reduction for the applicable month. The Contractor will be notified in writing; the COR will prepare a Contract Discrepancy Report (CDR). The Contractor will submit a corrective action plan within 5 business days. A Rating of 3 for three or more months during any contract period (e.g., Base Year and/or any Option Year period) will result in a negative overall performance rating.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

WEST SIDE REFUSE COLLECTION & DISPOSAL SERVICES (BASE YEAR & FOUR OPTION YEARS), GLACIER NATIONAL PARK

Matrix