Attachment 6 FINAL ASC FY24 PWS LDC Standardized Updated 11-17-2023.docx

Performance Work Statement (PWS)

FORT STEWART/HUNTER ARMY AIRFIELD

Laundry and Dry Cleaning [Insert Contract Dates Here]

Page

1. General.

1.1 Introduction.

Army Sustainment Command (ASC) provides contracted Laundry and Dry Cleaning (L&DC) services In Accordance With (IAW) Army Regulation (AR) 210-130 to launder and press fabrics, textiles, garments, linens, and specified Organizational Clothing and Individual Equipment (OCIE).

1.2 Background.

The Army Sustainment Command (ASC) has provided or made available, L&DC services to launder and press textiles, garments, linens, OCIE and fabrics on a direct funded basis. L&DC operations are primarily governed by AR 210-130, Laundry and Dry-Cleaning Operations. ASC provides manpower and contracts for L&DC at specific Installations, both Continental United States (CONUS) and Outside of Continental United States (OCONUS).

1.3 Mission.

The Army’s Installations L&DC Program provides the laundry and dry-cleaning of government owned items IAW environmental Occupational Safety and Health Administration (OSHA)/host nation, and other applicable regulations and policies. This process includes drop-off, pick-up, and direct exchange at customer designated location(s). The laundry services include accountability, wash, dry, and package specified items (blankets, pillows, sheets, pillowcases, mattress covers, bedspreads, tablecloths, cook and medical non-reimbursable whites; confinement uniforms and OCIE) to meet organizational health and sanitation requirements. Dry-Cleaning services include accountability and cleaning, packaging of items (flags; bunting; draperies; ceremonial uniforms; funeral detail clothing; and special categories).

1.4 Objectives.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency, and economy to the FORT STEWART/HUNTER ARMY AIRFIELD community. The Contractor shall provide L&DC services for which includes labor, supervision, vehicle transportation for pickup and delivery, facilities, equipment, supplies and material (unless designated as Government furnished within this contract) necessary for the performance for piece rate Customer support at FORT STEWART/HUNTER ARMY AIRFIELD. This contract includes functions, tasks and responsibilities normally inherent to a Laundry and Dry-Cleaning Facility. The Contractor shall receive, account for, process and return articles tendered for laundry.

1.5 Contract Type – This contract is a Firm Fixed Price per piece/item with an Indefinite Delivery and Indefinite Quality (IDIQ).

2. Requirements.

2.1 Description of Services.

2.1.1 The Contractor shall operate and manage the Laundry Distribution and Collection Point(s) for the issue, receipt, requisition, exchange, warehousing, and turn-in of linens IAW AR 710-2, Supply Policy Below the National Level; Department of Defense (DoD) 4145-19-R, Storage and Materials Handling; and other regulatory requirements.

2.1.2 The Contractor shall maintain accountability for linens and other items submitted for L&DC services IAW AR 710-2, Supply Policy Below the National Level; Department of Army Pamphlet (DA PAM) 710-2-1, Using Unit Supply System (Manual Procedures); AR 735-5, Property Accountability Policies; and other regulatory requirements.

2.1.3 The Contractor shall provide service to authorized customers only IAW DA PAM 710-2-1.

2.1.4 The Contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering IAW Technical Exhibit J – Laundry Ticket.

2.1.5 The Contractor shall establish and maintain a system of record to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract IAW AR 210-130, Laundry and Dry-Cleaning Operations and Technical Exhibit A - Workload Data Tracker.

2.1.6 All work and services provided by the Contractor shall be performed IAW the standards as contained or referenced herein.

Note - Performance Standards for Paragraphs 2.1.7 - 2.1.13 are in Attachment 1 – Performance Requirement Summary (PRS)

2.1.7 The Contractor shall provide laundry service for linen.

2.1.8 The Contractor shall clean specialty items, OCIE (sleep system) and Care of Supplies in Storage (COSIS) for authorized customers.

2.1.9 The Contractor shall provide Dry-Cleaning service.

2.1.10 The Contractor shall provide repairs to individual garments or organizational items within the Contractor’s possession.

2.1.11 The Contractor shall provide Transportation Services.

2.1.12 The Contractor shall pickup/deliver items IAW Technical Exhibit B – Delivery Schedule.

2.1.13 RESERVED.

2.2 General Information.

2.2.1 Non-Personal Services.

This is NOT a personal services contract, and the Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2.2 Period of Performance (PoP).

This is a five (5) year contract with one (1) Base (12 months) ordering period and four

(4) optional 12 Month ordering periods.

2.3 Place of Performance and Business Hours.

The Contractor shall pick-up/return items IAW customer appointments (Technical Exhibit - B - Delivery Schedule). During normal business hours of 7:30 a.m. to 4:00 p.m. Monday through Friday except for Federal holiday or when Government facility is closed due to local or national emergencies.

2.4 Recognized Government Holidays.

The Federal Government observes the following holidays. Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available.

New Year’s Day

Martin Luther King President’s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

2.4.1 When a federal holiday falls on a pick-up/delivery day the Contractor shall coordinate with the customer to reschedule their pickup/delivery within the same business week.

2.4.2 In the event that weather or other bona fide emergency conditions prevent performance of scheduled pickups or deliveries, the COR will work with the Contractor to provide a revised schedule as soon as practical. The contractor shall perform to the revised schedule, upon notification, to the same standard as the normal schedule.

2.5 Contract Administration and Management.

2.5.1 Post Award Conference/Performance Evaluation Meetings.

2.5.1.1 The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office IAW Federal Acquisition Regulation (FAR) 42.5, Post Award Orientation, or as agreed upon and stated in the contract award document. IAW AR 70-13 Chapter 4-4b (1), the Contracting Office will hold periodic status or progress meetings with the KO, COR, Logistics Readiness Center (LRC) management, and Contractor, and other requiring activities personnel as necessary (at least quarterly) to discuss problems, progress of contract and contractor performance. These meetings shall be at no additional cost to the government. If the Contractor does not concur with any portion of the minutes/MFR, recorded by the Government, the non-concurrence shall be provided in writing to the KO within three (3) workdays following receipt of the document.

2.5.1.2 The Contractor shall be responsible for total management during the performance of this contract. The administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.5.2 Roles, Responsibilities and Respective Authority.

2.5.2.1 Contracting Officer (KO). The KO is the only person authorized to make changes in any of the requirements under the contract, and notwithstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.5.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as Contracting Officer’s Representative(s) and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602-2, Contracting Officer’s, Responsibilities. The COR will aid in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.5.2.2.1 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR. The COR has no authority to change cost, price estimates, or changes in delivery dates IAW FAR 1.602-1 (a).

2.5.2.2.2 COR Functions. The COR or designated Government Representative shall monitor all technical aspects of the contract and assist in contract administration. The COR or designated Government representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; interpret technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.5.2.3 The Contractor shall not in any way represent that it is a part of the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A).

2.5.3 Contract Management.

2.5.3.1 The Contractor shall provide a Program Manager (PM) who shall be responsible for the overall management, performance and coordination of this contract. The PM shall act as the central point of contact with the Government. The PM shall have signature authority for contract-related documents and make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the PM during his/her absence. The PM and Alternate, shall be designated in writing to the Contracting Officer. The Contractor shall submit an organization chart (to include contact info) for the PM and their Alternate and replacements, to the KO and COR, not later than ten (10) business days prior to the contract start date or ten (10) business days after the start date of any new employees.

2.5.3.2 The Contractor's PM and Alternate shall each possess three (3) years specialized experience in supervising, administering, and managing a L&DC operation.

2.5.3.3 The PM or Alternate shall be available during normal business hours 7:30 a.m. – 4:00 p.m. to address contractual matters and customer complaints and respond within 48 hours after being contacted/notified. (Technical Exhibit - E Customer Complaint Record).

2.5.3.4 The contractor shall maintain a current and complete listing of employees entering the installation IAW Technical Exhibit – C - Employee Information.

2.5.4 Personnel Administration.

The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees, if required. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5.5 Subcontract Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or COR. Cross teaming may be permitted.

2.6 Contractor Personnel, Disciplines, Training and Specialties.

2.6.1 Contractor Personnel Requirements.

2.6.1.1 The Contractor shall provide personnel with required training, skills and experience to accomplish the work required under this PWS. Additionally, the Contractor must exercise due diligence in its hiring practices to ensure employee probity. Moreover, the Contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications.

2.6.1.2 The Contractor shall ensure that all Contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

2.6.1.3 Contractor employees or representatives will always, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to contractor labor Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as Contractor employees. Contractor employees will be introduced as Contractor personnel and must wear Contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit.

2.6.1.4 While on a DoD Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will Contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all Contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the Installation, either temporarily or permanently. The Contractor shall provide employees with appropriate dress code information.

2.6.1.5 The Contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.6.1.6 The Contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

2.6.1.7 Employment of off-duty Military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.6.1.8 The Contractor shall ensure the Contractor PM and the Alternate PM possess basic proficiency in the English language (reading & writing).

2.6.1.9 Contractor employees having duties on a DoD Installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the Installation, Contractor employees will depart the facility after all work is performed.

2.6.1.10 All Contractor personnel required to access a Government Installation in performance of their duties under this effort must possess either an Installation Access Card or Common Access Card (CAC). Upon termination of employment of any individual or contract, the Contractor shall return all Installation Access and/or CAC cards.

· Installation Access Cards: Contractors that require Installation access must, at a minimum.

· Have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive (AR) 2014-05 entitled Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors.

· Common Access Card will be issued to qualified Contractor employees that require access to government computers while performing work under this contract.

· CACs will be issued IAW Homeland Security Presidential Directive-12 (HSPD-12) entitled Policy for a Common Identification Standard for Federal Employees and Contractors

· The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons.

2.6.2 Required Training

2.6.2.1 The Contractor shall develop a training program addressing both Government required training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor will be advised of mandatory Government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

2.6.2.2 Antiterrorism Training, all Contractor employees, requiring access to Army Installations, Facilities or Controlled access areas shall complete Antiterrorism (AT) Level I Awareness Training within thirty (30) calendar days after contract award date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within thirty (30) calendar days of completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I Awareness Training is available at the following site: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

2.6.2.3 iWatch Training - The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 5 days of new employees commencing performance. Results shall be reported to the COR NLT 10 days after completion. Course takes approximately two (2) hours to complete. iWatch training is available at https://www.mepcom.army.mil/Home/Contractors/

2.6.2.4 OPSEC Training - Per AR 530-1 Operations Security, the Contractor employees shall complete Level I OPSEC Awareness training within 30 days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm. The course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available (e.g., server problems), OPSEC Training can be provided by a qualified instructor.

2.6.2.5 (Insert if applicable, if not applicable then “Reserved” this paragraph) Threat Awareness and Reporting Program (TARP) Training - Per AR 381-12 TARP, Annual threat awareness training conducted by a CI agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. In the event live training is not possible Contractor personnel shall complete the computer-based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

2.7 Contractor Planning, Resource Management.

2.7.1 If the Senior Mission Commander or Installation (Garrison) Manager declares an Installation closed or road conditions red or black are deemed unsafe for routine travel/use due to inclement weather, the Contractor will not pick up or deliver laundry to the installation. The remuneration of Contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.7.2 When required and directed by the KO, the Contractor shall provide technical support or assistance at Customer locations within the LRC area of responsibility. The impact of this additional Customer support to current workload/capability must be assessed by the Contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the Contractor must contact the COR prior to performing support or assistance.

2.7.3 The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This Contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government Activities or Agencies, to other Contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g., man-hour reporting).

2.7.4 The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The Contractor is required to completely fill in all required data fields in the System for Award Management (SAM) at www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than (NLT) October 31 of each calendar year.

3. Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

The Contractor shall provide L&DC services to authorized individuals and organizations as outlined in the Performance Requirements Summary (Attachment 1). All work performed under the contract shall be provided IAW the terms and conditions of the contract and AR 210-130, Laundry and Dry-Cleaning Operations.

4. Security and Safety.

4.1. Physical Security, Anti-terrorism & Operations Security.

4.1.1 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program AR 190-13

4.1.2 Neither the Contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the FORT STEWART/HUNTER ARMY AIRFIELD Public Affairs Office (PAO) is the only official spokesperson for the Installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.3 As requested by the KO, the Contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The

Contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the Contractor shall replace him/her at no additional cost to the Government.

4.1.4 The Contractor’s employees will comply with applicable Installation/Facility access including local security policies and procedures (provided by the Government Representative). The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes. The Contractor shall ensure all required interviews, background checks, and forms are always up to date and on file.

4.1.5 The Contractor/contractor employees shall not present themselves as a representative of the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A).

4.2 Transition.

4.2.1 Phase In/Phase Out. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the one (1) month phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services noted in the Schedule and PWS. The Contractor shall, at a minimum: reconcile all property accounts, requisitions, and work in progress; clean-up Contractor work areas; provide for training of the successor’s personnel on automated systems used in performance of the contract; and accomplish security debriefings in accordance with AR 380-5 and AR 380-40 for departing incumbent personnel holding security clearances.

4.2.2 One (1) week prior to the contract start date, concurrent formal inventories shall be performed jointly by the COR, Contracting Office and successful Offeror and the outgoing Contractor. Parties to these inventories shall provide sufficient personnel to perform the inventories.

4.2.3 As each area is inventoried, the outgoing Contractor and incoming Contractor shall reconcile the inventory results. Within 48 hours after reconciliation is completed, the incoming Contractor shall review the results of the inventory, and reconciliation thereof. The incoming Contractor shall assume direct responsibility for the reconciled on-hand balances on the contract start date. Should the incoming Contractor take exception to any or all the balances or the way they were reconciled, a mutual effort shall be made within five (5) business days to resolve the conflict. If the conflict cannot be resolved to the Contractor's and the KO’s mutual satisfaction, additional inventories of selected items or of entire areas may be required.

4.2.4 The Contractor, COR, and Contracting Office shall inventory Government property each contract year.

4.3 Government Furnished Property/Equipment and Services.

4.3.1 The Contractor shall be responsible and accountable for all Government laundry items from the time of pick-up until returned to the service point. The government will not provide any equipment, fuel, or personnel to the contractor for execution of this contract. Items to be laundered shall be picked up and returned on the next scheduled delivery/pick-up day. The Contractor shall use Government-furnished equipment provided in this contract only for the performance of the services provided herein. Upon completion or termination of the contract, government equipment shall be transferred to the incoming Contractor or the Government.

4.3.2 The Contractor shall be liable for the loss, damage or destruction except for fair wear and tear, of Government property. The Contractor shall repair or replace any item damaged while in his/her possession. Repairs or replacements shall be IAW the specifications listed in Attachment 3, accomplished using supplies and materials of the same quality, color, texture and colorfastness as the original manufacturer. Claims for lost or damaged items of clothing (Technical Exhibit G) shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

4.3.3 RESERVE

4.4 Environmental Requirements.

4.4.1 The Contractor shall be knowledgeable of, and comply with, all applicable local, Installation, federal and state environmental laws and regulations (note: roads and highways are considered public throughways).

4.4.2 The Contractor shall comply with Federal, State, Local and Department of Health regulations, and the Center for Disease Control (CDC) and the Healthcare Infection Control Practices Advisory Committee (HICPAC) regulations.

4.4.3 The Contractor shall use bio-based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.4.4 The Contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the Installation. Where dripping occurs, the Contractor shall place drip pans to catch the dripping material and discard of it IAW 40 Code of Federal Regulation (CFR) Parts 262-268.

4.5 Quality.

This section describes the Quality Control components for this effort. The following sub- sections provide details of various considerations on this effort.

4.5.1 Quality Control.

4.5.1.1 Quality Control is the responsibility of the Contractor. The Contractor shall develop a QCP and maintain an effective Quality Control Program to ensure services are performed IAW this contract and PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is how the Contractor can assure himself/herself that their work complies with the requirement of the contract.

4.5.1.2 The Contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review at time of award.

4.5.1.3 The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review NLT ten (10) business days prior to the effective date of the change.

4.5.1.4 The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor. If the Government has provided comments, the Contractor shall then have 10 business days to submit a final QCP. After receipt of the final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 10 business days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials.

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

4.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract IAW American National Standards Institute (ANSI) standards and the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

4.5.2.1 Non-conformance Services. Nonconformance occurs when a Contractor fails to meet Contract terms, conditions, specifications and/or the services are defective in some manner. The KO will notify the Contractor of the nonconforming performance and may request a Corrective Action Plan (CAP) (Attachment 12).

· All instances of nonconformance will be documented via a Nonconformance Report Form (Attachment 13).

· Nonconformance is classified as either: Level 1 (Minor); Level 2 (Major); or Level 3 (Critical). An NCR may contain multiple levels of nonconformance resulting is the NCR being rated as the highest level of deficiency.

· If in a Prime/Subcontractor relationship, responsibility for resolution of nonconformance will be addressed by the Prime.

4.5.3 Quality Assurance Surveillance Plan (QASP): The Government will evaluate the Contractors performance under this Task/Delivery Order IAW the Government’s QASP. The Performance Summary (PRS) (Attachment 1) defines the contract standards and acceptable quality levels of performance.

4.5.3.1 The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

5. Related Documents.

5.1 Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

5.2 The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

AD 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

AR 70-13 Management and Oversight of Service Acquisitions

AR 190-13 The Army Physical Security Program

AR 190-45 Law Enforcement Reporting

AR 190-51 Security of Unclassified Army Resources (Sensitive and Nonsensitive)

AR 210-130 Laundry and Dry-Cleaning Operations

(COR) Certification, and Defense Federal Acquisition Regulation Supplement FIPS PUB Number 201-3 Personal Identity Verification (PIV) of Federal Employees and Contractors

HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors

OMB Guidance M-05-24 Subject: Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors

TG MED 314 Non-Vaccine Recommendations to Prevent Acute Infectious Respiratory Disease among U.S. Army Personnel Living in Close Quarters.

TRADOC REG 350-6 Enlisted Initial Entry Training Policies and Administration

6. Definitions and Acronyms

6.1 Definitions

Acceptable Quality Level (AQL). The maximum percent defective or the maximum number of defects per hundred units, or the number of defects that can be considered satisfactory on the average. It is also the allowable variance from a standard before the Government will reject a specific service.

Accountability. The obligation of the Contractor to be responsible for and to keep a system of records of all property in their possession.

Business days / Workdays. Monday through Friday unless specified otherwise. Business Hours. Are work hours in which customers are interacted with.

Clean. Laundered articles are dry and free of visible soil, lint, and body, chemical and other objectionable odors. Spots and stains are removed where possible to do so without damaging the fabric.

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the Prime Contractor.

Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service. A service output that does not meet the standard of performance associated with the PWS.

Deliverable. Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.

Dry. Laundered articles that are not wet; lacking natural oiliness or moisture; dry to the touch.

Dry-Cleaning. Professional cleaning of clothes and other fabrics by immersion in dry cleaning (chemical) solvents and use of mechanical action. Dry cleaning may include pre-spotting and use of soaps and synthetic detergents required to remove soil and stains. All items received for dry cleaning shall be pressed in accordance with industry standards. The Contractor may subcontract dry cleaning work to existing commercial or institutional facilities engaged in this work.

Files/Records/Documents. Documentary materials, regardless of physical form or characteristic, created or received by the Contractor in pursuance of Federal Law or in connection with the transaction of public business.

Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract. When personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Laundering. The process by which soiled fabric items are cleaned and treated, meeting or exceeding industry standards. The term includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives including water repellent treating, leaching, bluing, rinsing, chemical rinse (sour, fabric, softener, and any other agent for controlling the growth of micro-organisms such as molds and bacteria), starching, ironing, and pressing operations appropriate to the type of fabric and nature of soil.

Operational Hours. Those work hours in which customers are NOT interacted with.

Performance Work Statement (PWS). A document that accurately describes the essential and technical requirement for items, materials, or services, including standards used to determine whether requirements have been met.

Pick-Up Points. Physical locations where the Contractor shall pick up laundry and dry- cleaning items.

Physical Security. Actions that prevent the loss or damage of Government property.

Quality Assurance (or Government contract quality assurance). The various functions, including inspection performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor. One that enters into a contract with a Prime Contractor. The Government does not have privity of contract with the Subcontractor.

Workday. The number of hours per day the Contractor provides services in accordance with the contract.

Work Week. Monday through Friday, unless specified otherwise.

6.2 Acronyms. Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

7. Attachment and Technical Exhibit Listing

7.1 Attachments

Attachment 1 – Performance Requirements Summary Attachment 2 – Deliverables Schedule Attachment 3 – Linen Specifications Attachment 4 – Hand Receipt Attachment 5 - Estimated Workload Data

7.2 Technical Exhibits

Technical Exhibit A – Workload data Tracker (If not using PLP) Technical Exhibit B – Pickup/Delivery Schedule Technical Exhibit C – Employee Information Technical Exhibit D – Performance Management Review Technical Exhibit E – Customer Complaint Record Technical Exhibit F – Rework Tracker Technical Exhibit G – Damaged Lost Item Tracker Technical Exhibit H – Lost Item Tracker Technical Exhibit I - Customer Contact Information Technical Exhibit J – Laundry Ticket