Attachment 5 - QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Furniture Support Services for NAVSUP HQ, WSS, and BSC

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services outlined in the Furniture Support Services Performance Work Statement (PWS). This QASP will be used as a tool to verify that the contractor is performing all required services in a timely, accurate, and complete fashion.

1. Critical Performance Processes and Requirements:

Critical to the performance of the comprehensive furniture and furnishing support services is the timely, accurate, and thorough completion of all Indefinite Delivery Indefinite Quantity (IDIQ) contract and subsequent task order requirements, including project management, design, installation, reconfiguration, moving, and inventory management.

2. Performance Standards

a. Schedule: The due dates for deliverables and the actual accomplishment of project schedules will be assessed against the due dates and milestones established for the contract or individual task orders (e.g., approximately 8 weeks from project initiation as stated in the PWS).

b. Deliverables: Deliverables, including designs, reports, and inventory trackers, will be assessed against the specifications detailed in the PWS and the Contract Data Requirements List (CDRL) for content, quality, timeliness, and accuracy.

c. Past Performance: In addition to schedule, deliverables, and cost, the Government will assess the contractor’s record of conforming to contract requirements, standards of good workmanship, adherence to schedules, history of reasonable and cooperative behavior, commitment to customer satisfaction, and business-like concern for the interest of the customer, pursuant to FAR 42.15.

3. Surveillance Methods:

The primary methods of surveillance to monitor performance will include, but are not limited to, periodic or 100% inspection, planned sampling (e.g., inventory checks), review of deliverables, and the review of validated customer complaints.

4. Performance Measurement:

Performance will be measured in accordance with the following table. If performance is within acceptable levels, it will be considered satisfactory.

5. Incentives/Disincentives:

The COR makes an annual report on Contractor Performance (CPARS). The contractor’s failure to achieve satisfactory performance under this contract and its task orders, reflected in the COR’s annual report, may result in the termination of the contract and may also result in the loss of future Government contracts. The contractor’s failure to achieve satisfactory performance may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented.

In accordance with the inspection of services provisions of the contract (FAR 52.228-5), the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.