Attachment 5 - Past Performance Questionaire.docx
DOCX document 102 KB Posted
- Solicitation number
- 80NSSC26Q0002
About this file
This document is a Past Performance Questionnaire (PPQ) issued by NASA Shared Services Center for evaluating a contractor's performance. The PPQ is designed to collect reference feedback on a contractor's performance across three key areas: quality of product/service, timeliness/scheduling of deliveries, and business relations/customer satisfaction. The form requests recipients to rate the contractor's performance using a five-tier rating scale (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory) and provide detailed comments.
The questionnaire is to be completed and returned to Kimberly Thomas (kimberly.d.thomas@nasa.gov) and Steven Wood (steven.r.wood@nasa.gov) before the solicitation's closing date. The document includes a comprehensive evaluation framework that asks respondents to describe the services/supplies provided, rate overall performance, and indicate whether they would rehire the contractor. The PPQ is specifically associated with NASA's Kennedy Space Center (KSC) Crewed Launch Support Services solicitation (Number 80NSSC26Q0002), which involves traffic management and support services at three specific KSC locations.
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Other files
| File | Type | Posted |
|---|---|---|
| 80NSSC26Q0002-RFQ Amendment A00002.pdf | ||
| 80NSSC26Q0002 Amendment A00002 SF30.pdf | ||
| Questions and Answers.xlsx | XLSX spreadsheet | |
| 80NSSC26Q0002 Amendment A00001 SF30.pdf | ||
| Attachment 1 - Statement of Work.pdf | ||
| Attachment 4 - Past Performance Data Sheet.pdf | ||
| Attachment 3 - RFQ Questions Template.xlsx | XLSX spreadsheet | |
| Attachment 2 - Pricing Template.xlsx | XLSX spreadsheet | |
| 80NSSC26Q0002-RFQ.pdf |
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Text version
PAST PERFORMANCE QUESTIONNAIRE (PPQ)
TO:
PHONE: EMAIL:
INFORMATION REQUEST
The NASA Shared Services Center is currently in the process of soliciting offers for a contract. ____________________ has provided your name and organization as a reference regarding their record of past performance under Contract No. ___________________. Specifically, we are looking for performance information in the following areas:
a.) Quality of Product or Service b.) Timeliness or Scheduling of Service/Deliveries c.) Business Relations/Customer Satisfaction
In order for our team to compile its evaluation, we request that you complete the attached questionnaire and email it, and any other pertinent information, by BEFORE THE CLOSING DATE OF THIS SOLICITATION to Kimberly Thomas at kimberly.d.thomas@nasa.gov and Steven Wood at steven.r.wood@nasa.gov. Any relevant information you have would be vital in our assessment of the aforementioned Contractor.
| Thank you, |
| Kimberly Thomas |
| Contract Specialist |
For your convenience, a cover sheet for use in mailing/faxing is provided below.
| NASA Shared Services Center |
| Attn: Kimberly Thomas |
Bldg 1111, Jerry Hlass Rd Stennis Space Center, MS 39529
From: (Name and Address of Organization) __________________________________________________
| __________________________________________________ | |||
| (Point of Contact Name) | __________________________________________________ | ||
| Phone Number) | __________________________________________________ | ||
| (E-mail Address) | __________________________________________________ |
| To | Kimberly Thomas | |
| Kimberly.d.thomas@nasa.gov |
CONTRACTOR PERFORMANCE QUESTIONNAIRE
CONTRACTOR NAME: CONTRACT NUMBER:
EVALUATION PERIOD: DELIVERY ORDER NO.:
1. Please describe the service/supply provided by the Contractor for your organization.
2. Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings: Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. See next page for definition of ratings. For ratings of “Exceptional” or “Unsatisfactory,” please provide a brief explanation.
| EXCEPTIONAL |
| VERY GOOD |
| SATISFACTORY |
| MARGINAL |
| UNSATISFACTORY |
OVERALL PERFORMANCE RATING
Please provide an overall rating of the Contractor’s performance for the referenced contract/delivery order.
a.) Quality of Product or Service: Conformance to contract requirements, appropriateness of personnel, accuracy of reports, and technical excellence b.) Timeliness or Scheduling of Supplies/Deliveries: Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction as to scheduling.
c.) Business Relations/Customer Satisfaction: Effective management, prompt notification of problems, reasonable/cooperative behavior, proactive, timely award and management of subcontracts, effective small business/small disadvantaged business subcontracting program and satisfaction with Contractor’s service.
3. Would you hire this Contractor to provide supplies/services for your organization in the future? Yes ☐ No ☐ Please provide comments using additional pages if desired.
Signed:__________________________________
DEFINITION OF RATINGS FOR PAST PERFORMANCE
| Exceptional |
| Performance meets/met contractual requirements and exceeds/exceeded many to the customer’s benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective. |
| Very Good |
| Performance meets/met contractual requirements and exceeds/exceeded some to the Customer’s benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective. |
| Satisfactory |
| Performance meets/met contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear to be or were satisfactory. |
| Marginal |
| Performance does not/did not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet or did not identify corrective actions. |
| Unsatisfactory |
| Performance does not/did not meet most contractual requirements and if currently being performed, recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective. |
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