Attachment_4_DX_Performance_Matrix_Draft.pdf

U.S Census Bureau September 15, 2026

Draft Attachment 4 Performance Requirements Matrix Draft

Service Domain

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method

SD1 PMO Establishment and Project Management Execution

Establish and maintain a PMO aligned to the latest version of the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK®) Guide and Government approved Project Management Plans.

PMO operational by the Government approved date.

At least 95% of PMO operational processes adhere to approved Project Management Plans

QASP

SD1 Deliverables and Work Product Quality

Develop and deliver complete, accurate, consistent, timely, and accessible contractual deliverables and work products that satisfy their intended purpose and applicable acceptance criteria.

At least 95% of deliverables and work products in a government fiscal year are submitted by the contractual due date.

At least 95% accepted on the first submission without material rework required.

100% of rejected deliverables are corrected and resubmitted within the Government approved timeframe.

QASP

SD1 Schedule and Milestone Performance

Baseline and maintain an integrated schedule and achieve contract milestones in accordance with Government approved plans.

Schedule is fully traceable to the Government IMS, WBS, deliverables, risks, and reporting.

Contractor schedule is baselined by the contractual due date.

99% of key contract and operational milestones completed by the approved date unless otherwise authorized by the Government.

At least 95% of other approved milestones are completed by the approved date.

All forecasted critical-path delays are reported within the contractual notification period and include a recovery plan.

QASP

SD1 Timely and Accurate Invoicing

All invoices are accurate, complete, and submitted on time in accordance with contract terms and

98% of invoices for each government FY are submitted by 15th of each month.

QASP

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method contain all required supporting documentation on first submission.

98% of invoices for a government FY are accurate, complete, and accepted by the Government. Rejected invoices are corrected and resubmitted within 2 business days after Government notice.

SD1 Performance Reporting

Monitor, manage, report, and coordinate performance against contractual Service Level Agreements (SLAs) across the D-X service domains.

Timely corrective action is taken when performance does not meet an established service level.

Deliver SLA reports within five business days of month end.

At least 95% of SLA measurements are achieved during each monthly measurement period.

100% of missed critical SLAs are reported to the Government within the contractual notification period and supported by root cause analysis and corrective action plans.

99% of SLA reports are available within 5 business days of each month.

QASP

SD2 Data Accuracy, Traceability, Reconciliation & Documentation

Provide accurate, traceable, reconciled data at approved intervals.

Maintain accurate data dictionaries, schemas, and interface specifications in accordance with contract requirements.

Implement data quality controls that detect and correct errors within USCB timelines.

100% schema compliance.

At least 99.5% data availability and data accuracy across required dimensions.

All defects or errors corrected per USCB timelines.

QASP

SD3 Delivered Equipment Quality & Configuration Accuracy

Provide and track all required equipment in accordance with the Asset Management Plan.

Equipment meets quality and configuration accuracy requirements to include correct models, 100% of delivered equipment meets quality and configuration accuracy requirements.

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method specifications, asset tagging, and functional readiness.

SD3 Device and Equipment Security Compliance

All active devices and equipment comply with USCB security baseline configuration.

100% compliance with USCB Security requirements.

QASP

SD3 Buffer Stock & Replenishment Management

Maintain buffer stock to support surge operations, replacement needs, and distributed workforce readiness.

100% of replenishments are fulfilled on time. No stockouts during surge or replacement events.

QASP

SD3 Chain-of-Custody & Lifecycle Traceability

Track all assets from procurement through decommissioning with complete chain of custody.

Record serial numbers, asset tags, and configurations upon receipt.

No device loses tracking status during lifecycle.

100% chain-of-custody documentation and no untracked lifecycle events.

QASP

SD3 Provisioning Throughput & Quality

Execute accurate and complete provisioning activities within the timelines and volumes specified by the USCB.

Provision at least 10,000 devices per day.

At least 99.5% first-pass provisioning accuracy at peak.

At least 98% zero-touch success;

Defect rate is no more than 1% with corrective actions within 24 hours.

QASP

SD3 Provisioning, Zero Touch, and Readiness Services

Workflow Adherence & Schedule Compliance

Activate surge support within ≤ 48 hours.

Confirm point-of-use device readiness ≥ 24 hours before deployment based on Census operational schedules.

100% compliance - Point-of-use device readiness is confirmed within 24 hours before deployment based on Census operational schedules.

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method

SD3 Asset Management Tracking

Maintain accurate asset location, status, and configuration data at all times.

At least 99% of equipment is accurately accounted for throughout contract lifecycle through the asset management system.

Discrepancies are resolved within 10 days.

QASP

SD3 Asset Disposition, Sanitization & Contract Closeout Documentation

Submit final certified inventory records, sanitization documentation, and contract closeout reports accurately and on time.

At least 98% submitted within the contract defined timeline for large‑scale device collections or contract completion.

QASP

SD3 Staging and Provisioning

Stage, provision, and track all assets in accordance with the Logistics Support Plan, Asset Management Plan, Quality Management Plan, and Configuration Management Plan.

100 % of assets are provisioned accurately prior to shipment.

100% of assets are available prior to shipment.

QASP

SD3 Acceptance Testing Conduct acceptance testing initially and repeat as requested. Provide a provisioned sample for each type of equipment to USCB.

Provision equipment based on required specifications.

Provide results of acceptance testing to USCB or USCB-designated stakeholders by scheduled date.

95% adherence to desired outcomes.

QASP

SD4 Warehousing Security & Access Control

Store all kits containing devices or equipment in designated secure storage areas.

100% physical access control compliance. No loss or unauthorized access incidents.

QASP

SD4 Surge Capacity and Throughput

Meet Government‑defined daily volumes and maintain surge capacity within the contract defined timeline.

Activation within 48 hours with no throughput delays attributable to contractor performance.

QASP

SD4 Government Furnished Material (GFM) Handling

Maintain updated and accurate GFM in accordance with contractual requirements.

GFM inventory is at least 99 % accurate.

100% of receipts and consumption information is logged/updated within 1 business day.

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method

SD4 Shipping Volume and Timeliness

Meet weekly shipping volume of employee kits per week during peak operations and ship kits within contract timelines.

Weekly shipping volume of at least 70,000 employee kits at peak.

At least 98% of kits are shipped within 24 hours of order receipt.

QASP

SD4 Site Deployment & Installation Readiness

Wi-Fi Surveys

Conduct Wi‑Fi surveys in accordance with the Logistics Support Plan and provide results on time to USCB.

100% of designated sites surveyed before installation and in accordance with the agreed timeline.

Wi‑Fi survey acceptance: 100% of survey packages accepted by USCB or accepted with documented remediation prior to installation start.

QASP

SD4 Site Deployment & Installation Readiness

Integration Testing

Functional integration pass rate on pre‑opening integration tests covering network, Wi‑Fi, printers, peripherals, and device connectivity.

100% pass rate on pre‑opening integration tests covering network, Wi‑Fi, printers, peripherals, and device connectivity.

SD4 Site Deployment & Installation Readiness

Link/Reachability and Bandwidth

Ensure all deployed equipment passes link and reachability checks and validate bandwidth meets USCB defined thresholds at each site.

100% of deployed equipment passes link and reachability checks.

Bandwidth validation meets USCB defined thresholds at each site.

QASP

SD4 Site Deployment & Installation Readiness

Readiness package completeness

Submit complete and accurate Site Readiness Packages within approved timelines.

100% of sites submit complete, accurate, USCB‑approved readiness packages within two business days prior to site activation.

QASP

SD4 Site Deployment & Installation Readiness

Document and resolve deployment related issues within agreed upon USCB timelines.

100% of deployment related issues resolved and documented within USCB timelines with zero schedule impacts to activation absent

Performance Outcome Performance Standard (PS) Acceptable Quality Level (AQL) Surveillance

Method

Issue Resolution Government approval

SD4 Site Closeout and Equipment

Uninstall, collect, track, and inventory equipment upon site closeout in accordance with the approved Closeout Plan

At least 95% of equipment is uninstalled by the scheduled date.

100% accountability for equipment.

QASP

SD5 Telecom Cost Optimization

Provide quarterly optimization recommendations with documented reduction in unused/ under‑utilized lines.

Provide monthly optimizations from January – August 2030.

Quarterly optimization recommendations with documented reduction in unused/ under‑utilized lines.

Monthly optimizations from January – August 2030.