Attachment_2_DX_2030_Decennial_Fieldwork_Personas_Draft.pdf

D-X 2030 Decennial Fieldwork Personas Attribute Taxonomy & Definitions

WORK ENVIRONMENT & CONNECTIVITY DEVICE & SOFTWARE REQUIREMENTS SECURITY, MANAGEMENT, & SUPPORT

Primary

Activities

Describes the core tasks and workflows performed using devices, software, and digital services (e.g.

email, video conferencing, document creation, video conferencing, web-based application use).

Endpoint Device

Form Factor

Physical characteristics of the endpoint device (s). May include one or multiple devices to support specific workflows or mobility needs (e.g. smartphones).

Device

Management

Includes provisioning requirements, management platform, asset management requirements, patch management, remote management (e.g. UEM, Zero Touch, Remote Support, Patch Management, Asset Lifecycle Management).

Portability

Requirements

Describes the physical weight/portability. Requirements of the endpoint device(s).

Primary Work

Location

The physical location where users perform most work activities (E.g.

Census oƯice, field, hybrid).

Battery Life

The duration the endpoint device needs to operate under normal business conditions without requiring external power.

Storage

Capacity necessary to store applications, files, and local data.

Workspace Type

The physical working conditions and infrastructure available to the user (e.g. assigned oƯice, shared space, hybrid, alternative work sites).

Include any environmental conditions that may aƯect device durability.

Performance Tier

The level of computing resources required to support workload demands (e.g. basic, standard, power user, high performer).

Encryption &

Authentication Requirements

Methods used to protect organizational information.

Identify verification mechanisms required to access systems and data.

Connectivity

Network access methods required for user (e.g. Census Enterprise Network, Wi-Fi, Ethernet, Cellular).

Include the degree to which work activities depend on continuous network connectivity

Workspace & Peripherals

Include display requirements, docking, monitors, peripheral devices (e.g. headset, scanner, printer, CAC reader), keyboards, mice, docking station.

Software &

Applications

Include standard business applications used to perform routine work, enterprise applications supporting organizational operations, and mission specific software.

Accessibility

Technologies or accommodation required to support equitable access (e.g. Section 508 Compliance).

Draft - D-X 2030 Decennial Fieldwork Personas

Census OƯice Employee Census Field Manager

(CFM)

Census Field Supervisor

(CFS)

Enumerator / Census

Taker Paper Data Capture

Center OƯice Employee Paper Data Capture Remote Employee

Overview

Census OƯice Employees need a device that supports everyday productivity, provides secure access to Census systems, and functions eƯectively in hybrid work environments.

Census Field Managers need a device that works eƯectively in multiple work locations, to include Census OƯices, alternative work sites, and mobile environments.

Census Field Supervisors need a device that supports field-based activities and remote management tasks, with mobility, extended battery life, and connectivity suited to frequent travel.

Enumerators need a portable device that supports survey data entry and navigation while being easy to carry and use while standing and interacting with respondents.

Paper Data Capture Center oƯice employees need shared, secure devices that support everyday productivity and eƯicient transitions between users.

Paper Data Capture Remote Employees need secure devices that support eƯicient review of source images, data entry, quality assurance, and access Census systems.

Administrative and analytical support tasks for Decennial Census.

Oversee and support Census Field Supervisors.

reviews field performance data, communicates with supervisory staƯ, manages reporting, and performs other oƯice-based management tasks.

Train and mentor enumerators, observe field performance, complete cases and follow-up work.

Travel to assigned addresses and conduct in-person interviews with the public.

Perform data capture, administrative and support tasks.

Review scanned document images, perform data entry, and quality assurance.

Census OƯice, hybrid flexibility

Census OƯice, hybrid flexibility

Hybrid flexibility, outdoors, alternative work sites, mixed indoor/outdoor conditions

Highly mobile, fully field-based, alternative work sites, mixed indoor/outdoor conditions

Paper Data Capture Center OƯice

Home oƯice

Lightweight form factor suitable for routine transport

Lightweight form factor suitable for routine transport

Easy to carry, suited for frequent movement

Lightweight and comfortable during standing interviews

Fixed workstation Fixed workstation

User

Population

# TBD # TBD # TBD # TBD # TBD # TBD

Administrative & analytical support tasks for Decennial Census to include:

Email, document creation, spreadsheets, presentations Video conferencing Web-based application use

Minimum 12” screen with keyboard Integrated camera/microphone/speakers

Zero/low-touch enrollment Remote lock/selective/full wipe Telemetry reporting for battery, network, compliance, and location

Lightweight form factor suitable for routine transport

Census oƯice, hybrid flexibility

Minimum 8 hours typical oƯice use

Type

OƯice workspace Storage

Solid-state local storage with secure caching

Encryption & Authentication Requirements

FIPS-validated full-disk encryption Multi-factor authentication Hardware root-of-trust

WPA3-Enterprise Wi-Fi

Standard performance

Support for at least 1 external display D-X vendor provided peripherals: keyboard, mouse, USB-C docking station/hub, monitor(s)

Section 508/WCAG compliance

OƯice automation tools Census native applications

PERSONA NAME: Census OƯice Employee

WORKSTYLE: Primarily Census oƯice based

USER POPULATION: TBD

Census OƯice Employees need devices that support everyday productivity, provide secure access to Census systems, and function eƯectively in hybrid work environments.

Oversee and support Census Field Supervisors. Activities include:

Review performance dashboards, manage supervisors, reporting, communication

Minimum 12” screen with keyboard Integrated camera/microphone/speakers

Zero-touch provisioning Remote configuration and wipe Policy control of radios/camera/ports Enforced location services network, and compliance

Portable form factor suitable for home/oƯice mobility

Census oƯice, hybrid flexibility Battery Life

Minimum 8 hours for oƯice/home hybrid scenarios

Type

Dynamic oƯice workspace Storage

Requirements

SSD with secure caching for role-based data access

Encryption & Authentication Requirements

FIPS-validated full-disk encryption

Standard

Support for at least 1 external display

OƯice automation Census native apps

PERSONA NAME: Census Field Manager (CFM)

WORKSTYLE: Census oƯice

USER POPULATION: TBD

Census Field Managers review field performance data, communicate with supervisory staƯ, manage reporting, and perform other oƯice-based management tasks and need devices that work eƯectively in oƯices, alternative work sites, and mobile environments.

Supervise, train, and mentor enumerators

Observe field work, Manage cases, Review dashboards Monitor performance

One-handed operation Sunlight-readable display Screen sized to reduce scrolling

Zero-touch provisioning Remote configuration and wipe Policy control of radios/camera/ports Enforced location services

Easy to carry; suited for frequent movement

Dynamic work sites Battery Life

8+ hours mixed GNSS/cellular operation Rapid charging desirable

Type

Mixed indoor/outdoor conditions

SSD with secure caching for role-based data access

Encryption & Authentication Requirements

FIPS-validated full-disk encryption

Wi-Fi LTE/5G cellular with carrier-agnostic activation

D-X vendor provided peripherals

Navigation software

PERSONA NAME: Census Field Supervisor (CFS)

WORKSTYLE: Field

USER POPULATION: TBD

Census Field Supervisors are highly mobile workers that require a device that supports field-based activities and remote management tasks, with mobility, extended battery life, and connectivity suited to frequent travel.

Commented [AA1]: Add something about the included charger

Travels to assigned addresses and conducts in-person interviews with respondents.

One-handed operation Sunlight-readable display

Zero-touch provisioning Remote configuration and wipe Policy control of radios, camera, ports Enforced location services

Easy to carry Suited for frequent movement

Field based Battery Life

8+ hours mixed GNSS/cellular operation Rapid charging desirable

Workspace Type

Highly mobile Outdoors Standing interactions with respondents

SSD with secure caching for role-based data access

Encryption & Authentication Requirements

FIPS-validated full-disk encryption

LTE/5G (mandatory) Wi-Fi when available

Standard tier; must support survey instrument + navigation simultaneously

D-X vendor provided peripherals

Navigation software

PERSONA NAME: Enumerator / Census Taker

WORKSTYLE:

Fully field based, highly mobile workers performing duties in the field or outdoors

USER POPULATION: TBD

Enumerators need a portable device that supports survey data entry, navigation, and location-related functions while being easy to carry and use while standing and interacting with respondents.

Commented [AA2]: Add something about the included charger

Data entry and capture, administrative tasks, support operations, monitoring equipment

Multi-user workstation

Zero/low-touch enrollment Remote lock/selective/full wipe network, compliance, and location

No portability requirements

Census Paper Data Capture Center

Standard oƯice power profile

Type

Fixed workstations, may share devices

SSD with secure caching for role-based data access

Encryption & Authentication Requirements

FIPS-validated full-disk encryption

Must support eƯicient shared login/logout workflows

Support for at least 1 external display D-X vendor provided peripherals: keyboard, mouse, USB-C docking station/hub, monitor(s), optional desktop printers

PERSONA NAME:

Paper Data Capture Center OƯice Employee

WORKSTYLE: OƯice based workers

USER POPULATION: TBD

Paper Data Capture Center Office Employees perform data capture, administrative, and support tasks. Their work is primarily conducted on-site, and devices may be shared among multiple employees. They require devices that support everyday productivity.

Data entry and review Administrative and support tasks

No designated form factor

Zero-touch provisioning Remote configuration and wipe Policy control of radios/camera/ports Enforced location services

Stationary use

Home oƯice

Standard oƯice use

Type

Stationary Storage

Requirements

SSD with secure local caching Encryption &

Authentication Requirements

FIPS-validated full-disk encryption

Hardware root of trust

Wi-Fi Optional Ethernet connectivity Secure VPN/VDI remote access

Support for at least 1 external display

PERSONA NAME: Paper Data Capture Remote Employee

WORKSTYLE: Home oƯice

USER POPULATION: TBD

Paper Data Capture remote employees need a device that supports efficient review of source images, data entry, quality assurance, and access to Census systems.