Attachment 4- Customer Satisfaction Survey.pdf
PDF 531 KB Posted
- Attached to
- Janitorial and Landscaping Service at the Northern California TRACON (NCT) in Mather, CA.
- Solicitation number
- 697DCK-24-R-00100
About this file
The document provided is a Customer Satisfaction Survey related to a federal contract opportunity for Janitorial and Landscaping Service at the Northern California TRACON (NCT) in Mather, CA. The federal contract opportunity (Solicitation Number: 697DCK-24-R-00100) is being issued by the Federal Aviation Administration as a set-aside for certified 8(a) small businesses. The contract will be awarded as a Firm-fixed Price Contract with a NAICS code of 561720. Key details include a site visit scheduled for April 4, 2024, a deadline for questions of April 5, 2024 at 12:00 pm Eastern Time, and a proposal submission deadline of April 23, 2024 at 5:00 pm Eastern Time. The Customer Satisfaction Survey is intended to gather feedback on the contractor's past performance, including ratings on overall service, responsiveness, problem-solving capabilities, and on-site employee performance.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00100
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .