Attachment 3 QASP.docx

CUI

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title (Add contract/task order number at award): Exhibit Services for DISA Exhibit Booth at AFCEA WEST 2025 Conference.

2. Purpose:

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

3. Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight and supports the COR’s performance assessment activities.

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

4. Primary Method of Surveillance:

Customer Input for Items 1, 2, 3, 4, 5

Acceptable surveillance methods include:

· 100 Percent Inspection. This is usually only the most appropriate method for infrequent tasks or tasks with stringent performance requirements, e.g., where safety or health is a concern. With this method, performance is inspected/evaluated at each occurrence. One hundred percent inspection is too expensive to be used in most cases.

· Random Sampling. This is usually the most appropriate method for recurring tasks. With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection: These services are monitored weekly, monthly, quarterly, semiannually, annually, etc. Periodic types of activities are perfect for periodic inspection because not only are they infrequent, but there is normally a predetermined, specified time frame within which the tasks must be accomplished. Therefore, you know exactly when to conduct the evaluations. Periodic inspections automatically become 100 percent evaluations or "100 percent checks." Inspections should be divided and scheduled by frequency: annual, semiannual, quarterly, monthly, weekly and as required. Sometimes services are required for which the time or frequency cannot be predicted, such as accident investigations, one-time special tasking by higher headquarters, etc. These would be labeled "as required inspections." Others are known and predictable such as the quarterly status report or the monthly travel report currently included in some DISA service contracts.

· Customer Input. Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performance surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The AQL performance Standard Table should be used to form the foundation of the COR’s inspection checklist.

5. Performance Standards:

Carpet and Carpet Padding

Installed as requested in 6.2 Minimum Acceptable:

Carpet and Carpet padding installed no later than 4:30 p.m. PT, 27 JAN 2025 as requested in paragraph 6.2 – Task 2.

Calculation:

Measurement tape, exhibit management visual confirmation.

Background Display Structures and Graphics

Installed as requested in 6.3 and 6.4.

Minimum Acceptable:

Structures and graphics installed no later than 4:30 p.m. PT, 27 JAN 25. Structures installed, fully functional, and within the dimensions specified in para. 6.3. Display graphics are seamless and end-to-end on each required structure. Display graphics color-matched to the graphics submitted by the Government. Printed as requested in paragraph 6.4 – Task 4.

Calculation:

Measurement tape, exhibit management visual confirmation.

Exhibit Furniture Rental

Delivered items requested in 6.5.

Minimum Acceptable:

Rental furniture delivered to exhibit no later than 2:00 p.m. PT, 27 JAN 25. Items must arrive with minimal damage, without stains or outstanding markings (exceeds 2 inches), and fully functional for its purpose.

Calculation:

Measurement tape, exhibit management visual confirmation, exhibitor usage.

Material Handling and Shipping

Items shipped and returned as requested in 6.6.

Minimum Acceptable:

Shipped materials delivered undamaged to the DISA Exhibit no later than 27 JAN 25. Materials returned to DISA undamaged no later than 21 FEB 25.

Calculation:

Exhibit management visual confirmation.

6. Documenting Performance:

Acceptable Performance.

The Government shall document positive performance. A Performance Assessment Report (PAR) template is attached (Appendix 2). Any report may become part of the supporting documentation for fixed price payments, award/incentive fee payments, Contractor Performance Assessment Reporting System (CPARS) entries, or other actions. Government acceptance of services permits the contractor to invoice for the service fee.

Unacceptable performance.

Unacceptable contractor performance can be identified by customer complaints (Appendix 3) or upon schedule surveillance evaluations. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication and may be through the PAR template (Appendix 2). The COR shall document the discussion and place it in the COR file and provide a copy to the KO.

When the COR determines formal written communication is required, the COR shall prepare a Corrective Action Report (CAR). The CAR is forwarded to the KO for dissemination to the contractor. A CAR template is attached to this QASP (Appendix 4).

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the KO and COR. The Government may withhold payment for services until corrective action is taken. The Government shall review the contractor's corrective action plan to determine acceptability. Upon Government acceptance of the corrected services the contractor will be permitted to invoice for the service fee.

Any CAR may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, CPARS or other actions deemed necessary by the KO.

7. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

8. Acceptable Quality Level (AQL):

· Structures and graphics installed no later than 4:30 p.m. 27 January 2025. Structures installed, fully functional, and within the dimensions specified in para. 6.2. Display graphics are seamless and end-to-end on each required structure. Display graphics color-matched to the graphics submitted by the Government.

· Rental furniture delivered to exhibit no later than 2:00 p.m. 27 January 2025. Items must arrive with minimal damage, without stains or outstanding markings (exceeds 2 inches), and fully functional for its purpose.

· Shipped materials delivered undamaged to the DISA exhibit no later than 2:00 p.m. 27 January 2025. Materials returned to DISA undamaged no later than 21 February 2025.

9. Evaluation Method:

The COR will document the contractor performance based upon the report and feedback from the Customer Input for Items 1-6 from the Conference and Exhibits Branch (SCPA5) personnel.

10. Performance Rating

This requirement is less than $100K and will not require CPARS.

Controlled By: DISA Controlled By: PSD CUI Category: PROCURE Distribution/Dissemination Control: [Insert limited control (e.g., FEDCON)] POC: Nina Perkins, nina.a.perkins.civ@mail.mil, SCPA5