Attachment 3 - PWS Hurlburt Laundry Service 2026.pdf

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY- CLEANING SERVICES

BASE SERVICES

BASE SERVICES

CHAPTER TITLE PAGE

1. DESCRIPTION OF SERVICES 3-4

2. SERVICES SUMMARY 4-5

3. FURNISHED PROPERTY & SERVICES 5

4. GENERAL INFORMATION 5-7

5. APPENDICES

a. LINEN EXCHANGE PICK-UP AND DELIVERY

LOCATIONS AND SCHEDULE 8

b. COMMANDO INN LINEN EXCHANGE

ESTIMATED WORKLOAD DATA 8-9

1. DESCRIPTION OF SERVICE

The contractor shall provide all management, tools, equipment, labor and transportation, necessary to ensure that laundry and dry-cleaning services are performed for Commando Inn, Hurlburt Field Air Force Base. Specifically, contractor will pick up soiled items from the list of authorized users on delivery schedule (Appendix A), launder or dry-cleaning services in accordance with the method(s) listed on the Estimated Workload Data Sheet (Appendices B through E) and return all clean items to the appropriate end user within specified time frame. Contractor must adhere to sanitation and cleanliness standards as required by local, regional, and national standards.

1.1. Operation Control

1.1.1. Laundry and Dry-Cleaning services are required for Commando Inn for diverse items, such as bed and bath linens, coverlets, shower curtains and other as specified in Appendices.

1.1.2. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all the required services listed in this Performance Work Statement.

1.1.3. The service shall include loading, unloading, segregating, transporting, and obtaining necessary documentation (counting sheet customer/delivery note contractor) for items picked up or delivered.

1.1.4. The contractor shall pick up and deliver to facilities within 30 minutes of scheduled time frame, in accordance with Appendix A.

1.1.5. The contractor shall complete all work required within two days from pick-up time, or by the next scheduled delivery day. Items requiring an extended turnaround time must be coordinated with the designated Mission Owner prior to performance of service.

1.1.6. Any item not delivered within the two-day turnaround time, to the Commando Inn Lodging Facility, and not delivered within the next scheduled run (Appendix A), will be considered lost, if not found and returned by contractor, within 15 days. In case of lost items, the contractor shall reimburse the Government, the exact replacement cost of re-acquiring a new item(s).

1.1.7. Completed items shall be in conformance with commercial industry standards and/or practices for quality of cleanliness, pressing, appearance and packaging. The items shall not only be cleaned in the sense of being free from soil and stains, but also free from bacteria, fungi and micro-organisms.

1.1.8. All items shall be wrinkle-free and packaged in clear plastic wrapping or hangers, as appropriate, in accordance with Appendices.

1.1.9. Contractor-caused damages shall be repaired on a non-reimbursable-basis utilizing conforming materials. The contractor shall replace all missing buttons of matching color and similar appearance and quality. Contractor-damaged items which cannot be repaired must be replaced or the value of the item reimbursed by the contractor.

1.2. Documentation and handling procedures

1.2.1. An itemized schedule for each pick-up and drop-off location must be submitted monthly to the designated Mission Owner (MO) no later than the 3rd workday of the following month.

1.2.2. Counting of items to be laundered will be accomplished by the government personnel at each pick-up location and verified by the Contractor at the end of each laundering. A copy of each counting sheet will be retained by both parties. If there are discrepancies between the counts, the Contractor will address such discrepancies on a case-by-case basis.

1.2.3. Quantities and sizes of items returned laundered will be annotated on the Delivery Ticket and verified by a government representative by signing this ticket, which will be retained by both parties.

1.3. Performance Requirements

1.3.1. Items found not conforming to the requirements of contract specifications, shall be re-laundered at no additional cost to the Government. After they are re-cleaned, the contractor shall pack these items separately and mark each bundle “Attention Mission Owner”.

1.3.2. The contractor along with the Mission Owner will determine if there are any items considered unserviceable and non-repairable during the pick-up phase, if feasible. If the determination cannot be done during the pick-up phase, but only after the laundering then the Contractor shall contact the MO to notify the issue, and the Contractor shall return the indicated items using a separate packaging.

However, it is up to the Contractor to accept performing a trial laundering of items that have undefinable/non-conventional stains (oil, permanent marker, shoe polish etc.).

2. SERVICE SUMMARY (SS)

Performance Objective PWS Para. Performance Threshold

Remedy

Contractor shall provide Laundry and Dry-Cleaning services to Hurlburt Field AFB Organizations.

1.1.1 and 1.1.3

Customer complaint/ Mission Owner periodic inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Contractor shall provide 2-day turnaround time service, with delivery and pick up at specific location

1.1.4 and 1.1.5 and 1.1.6

Customer complaint/ Mission Owner periodic Inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Performance Objective PWS Para. Performance Threshold

Remedy

Deliver clean and sanitized items Packaged appropriately

1.1.7 and 1.1.8

Customer complaint/ Mission Owner periodic inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Perform non-reimbursable repairs

1.1.9 Customer

complaint/Mission Owner periodic inspection No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Counting of items to be laundered accomplished by the Gov’t and verified by the contractor after laundering

1.2.2 Customer

complaint/Mission Owner periodic inspection No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

3. FURNISHED ITEMS

3.1. Items

3.1.1. The government is responsible for providing only the items to be laundered.

3.2. Contractor-Furnished Property

3.2.1. Contractor shall provide laundry carts for storage and transportation of linens to and from facilities. Contractor shall provide empty carts requested by activity personnel and/or the COR.

Empty carts shall be left at locations during pick-up of dirty linens for the next scheduled pick-up.

4. GENERAL INFORMATION

4.1. Quality Control Plan (QCP)

4.1.1. The contractor shall establish and maintain a thorough Quality Control Plan (QCP) that ensures:

professional laundry services meet standards required by this PWS. This QCP shall accompany the contractor’s proposal.

4.1.2. Monthly records of all inspections conducted by the contractor and necessary corrective action-taken shall be made available to the Mission Owner by the 5th working day of the following month.

4.1.3. The Contractor shall include a back-up plan in the event of delivery vehicle breakdown and laundry equipment failure. This plan shall be presented to the Mission Owner no more than five (5) working days after award of the contract. COR shall be included in the QCP.

4.2. Government Quality Assurance

4.2.1. The Government shall evaluate Contractor’s performance by implementing random sampling/surveillance and customer complaint as specified in the Government Performance Plan.

4.3. Lost and found property.

4.3.1. The Contractor shall inspect and remove any items found in or amongst soiled linen, prior to their treatment, and return them to the Mission Owner.

4.4. Contractor Personnel

4.4.1. Designated management personnel shall be required to speak, read and understand all correspondence in the English language without the aid of a dictionary. In addition, must be proficient.

enough to actively participate in the required meetings with government personnel.

4.5. Security Requirements

4.5.1. Contractor personnel entering the government installation shall abide by all security and safety.

standards of the installation.

4.5.2. The contractor must obtain pass and identification documentation for all personnel employed.

under this contract to enter this installation. The following forms will be obtained from the Contracting Office.

Request for Base Entry Identification

4.6. Hours of Operation, Holidays and Down days

4.6.1. Pick-up and delivery of items will be accomplished in accordance with Appendix A.

Service will not be required on Holidays. Delays may be expected occasionally during Wing exercises at certain pick up and drop off locations. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional compensation for such delays.

Holidays

New Year’s Day January 1 Martin Luther King’s Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 2nd Monday in November

Thanksgiving 4th Thursday & Friday in November Christmas Day December 25

APPENDIX A

LINEN EXCHANGE PICK-UP AND DELIVERY LOCATIONS AND SCHEDULE

The contractor shall pick up and deliver to the listed facilities within the specified time frame and on the Scheduled days as follows:

UNITS LOCATION PICK-UP TIME

SQUADRON (BLDG #) DELIVERY FRAME

(Linen Exchange) 90320 Mon/Wed/Fri 09:00-10:00

1 SOFSS

APPENDIX B

COMMANDO INN LODGING LINEN EXCHANGE ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# MONTHLY PACKAGE

ESTIMATE REQUIREMENTS

Sheets single bed, white 001 32 5 per bundle or colored

Fitted Sheets single 002 32 5 per bundle white or colored

Sheets queen bed, white 003 1,100 5 per bundle or colored various sizes

Sheets queen bed, white 004 1,100 5 per bundle or colored various sizes

Bed Spreads queen bed 005 400 5 per bundle Or colored various sizes

ITEMS DESCRIPTION ITEM# MONTHLY PACKAGE

ESTIMATE REQUIREMENTS

Pillowcases white or colored 006 2,500 25 per bundle various sizes

Pillow protectors, white 007 2,500 25 per bundle or colored, various sizes

Mattress pad single bed 008 16 5 per bundle various sizes and colors

Mattress pad queen bed 009 400 5 per bundle various sizes and color

Blanket, Twin 010 32 2 per bundle

Blanket, Queen 011 600 2 per bundle

Bath towel 012 2,200 5 per bundle

Hand towels 013 2,000 10 per bundle

Washcloth 014 2,300 25 per bundle

Bathmats 015 1,500 10 per bundle

Pillows 016 10 individually wrapped

Laundry and Dry Cleaning will be performed as specified on labels found on above list of items.

Like items (color and type) will be bundled together.