Attachment_3_ATROMS_QASP.docx

Quality Assurance Surveillance Plan

For

ARCENT

TRAINING SUPPORT SERVICES

W900KK-23-R-0029

3 February 2022

TABLE OF CONTENTS

Subject Page Number

1. Overview 4

2. Description of Services 4

3. Roles and Responsibilities 5

4. Contract Quality Requirements 7

5. Government Surveillance 8

6. Non-Conforming Performance 10

7. Deduct Plan 11

8. Data Analysis 11

9. Acceptance of Services 11

10. COR Status Report 11

11. Contractor Manpower Reporting Application (CMRA) 12

12. Contractor Performance Assessment Reporting System (CPARS) 12

13. Combating Trafficking In Persons 12

14. COR/Quality Assurance Surveillance Files 13

15. QASP Changes 13

1. Overview.

1.0 Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services, and pays only for conforming services actually provided. The objective of this Firm Fixed Price (FFP) and Cost Plus is to acquire Provide Training Support Services (TSS) in support of United States Army Central (ARCENT) continuing efforts of enhancing the warfighting skills of U.S. training units via the use of live and virtual (LV) training as defined in this Performance Work Statement (PWS), section 1.3 Scope. Government-furnished property and services for those items specified in the PWS are exempt from this QASP. The Contractor shall perform to the standards specified in ARCENT Training Support Services Contract PWS.

This Quality Assurance Surveillance Plan (QASP) identifies the methods and procedures the Government will use to ensure it receives the services to the desired standard, as identified in the PWS.

1.1. Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications 2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.1. Scope of Work. The contractor shall provide TSS as well as I/O & M of TADSS, fixed ranges, deployable ranges, and numerous training facilities within the ARCENT AO. TSS will primarily be conducted at the URC, the ARTC, and the TSC’s but services can be executed at any location within the USCENTCOM AOR.

Unless otherwise specified herein, the Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision and other items necessary to satisfy the performance-based requirements contained herein.

The Government may need to adjust the Training Support Packages (TSP), training devices, locations, or student throughput requirements according to mission demand during the execution of this PWS. Unscheduled training events may be conducted with DoD units, U.S. Agencies, Foreign Military Units and/or Other Organizations, as directed. These unscheduled events are not customary, but due to geo-political events ARCENT must have the ability to provide training support services for such events.

2.2. Type of Contract. This will be a Firm Fixed Price and Cost effort.

3. Roles and Responsibilities. The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2. Contracting Officer’s Representative (COR). The COR will monitor all technical and performance aspects of the contract, and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

· Assure that the Contractor performs the technical requirements of the contract

· Perform inspections necessary in connection with contract performance

· Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract

· Issue written interpretations of technical requirements, including Government drawings, designs, and specifications

· Monitor Contractor's performance and documents and notifies both the Contracting Officer and Contractor of all deficiencies

· Coordinate availability of Government furnished property

· Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, The term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The Contracting Officer shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. JAM and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://wawf.eb.mil/.

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR). The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities (RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the Joint Appointment Module (JAM). This term will apply to other government surveillance personnel as defined in Army Regulation 70-13, paragraph 2-2 g.

3.2. Contractor.

3.2.1. Program Manager. The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

For quick access, the contact information for the performance of this QASP is provided:

Government Personnel:

Table 1; Key Positions for Contract Administration

Contract Administrator

Property Administrator

Contractor Personnel:

Contract Manager

Project Manager

Quality Manager

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Plan/Program (QCP). The Government will evaluate the adequacy of the Contractor’s Quality Control Plan (QCP) performance under this contract in accordance with this QASP.

The Contractor’s quality control program is the means by which he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance Personnel understand that Quality Control (QC) is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection systems that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation.

The Contractor’s QCP shall include a process that can identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

· How the performance standards will be applied:

· The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS. Ensure that each Performance requirement within the PWS includes a Measurable performance standard in terms of quality, timeliness, or quantity.

· Ensure the method of assessing contractor performance against performance standards is included in this QASP

· Ensure each Performance Requirement includes an acceptable quality limit (AQL). AQL is the worst tolerable performance that is still considered acceptable.

See attachment 6, QASP Surveillance Item Requirements

· Which performance elements will be surveilled (Surveillance Checklist, attachment 4)

· All performance activities will be surveilled through-out the Period of Performance, using a risk based approach. The selected items will be populated on the Monthly Checklist and placed on the Surveillance Schedule for each period surveilled.

· When the surveillance will be scheduled (Surveillance Schedule, attachment 3)

· Selected items for each month will be placed on the Surveillance Checklist and scheduled surveillance on the Monthly Schedule. Surveillance may be scheduled on a daily, weekly or monthly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

· The Acceptable Quality Limit (AQL)

· The AQL will be determined by the Requiring Activity, i.e., the COR, and referenced in attachment 8, QASP Surveillance Item Requirements for each Performance requirement.

· The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate)

· Personnel conducting contractor performance surveillance will use attachment 4, Surveillance Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of Performance.

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance may be utilized in monitoring the Contractors’ performance:

NOTE: The performance items selected for surveillance in this QASP as a minimum should contain those listed in the Performance Requirements Summary (PRS). The PRS is a stand-alone document that illustrates to the contractor the few, most salient items the government wishes the contractor to be aware of. The PRS is contained in the contract Performance Work Statement (PWS). See Attachment 1 for PRS items.

1. 100% Inspection will be reserved for the highest risk areas where consequence of failure may affect life or limb, or there is likelihood of mission failure

1. Random Sampling Will be used when a service is performed on a frequent basis and a statistically valid sample can be selected for audit. This is most appropriate method for frequently recurring tasks

1. Periodic Inspection Will be used when planned sampling of a service is at a specific predetermined date and time. This is most appropriate for tasks that occur infrequently, yet on a scheduled basis

1. Customer Feedback. Not a valid method of surveillance, but a good indicator of areas where surveillance should be conducted or intensified.

The Customer Complaint Record, Attachment 2, will be placed at convenient locations for the end user of these services, and made available to document/record all complaints. The COR will collect the Customer Complaints each surveillance cycle and investigate for validity ASAP.

The following procedures will be followed when a complaint is received.

1. The COR/ACOR will investigate to determine the validity of the complaint

2. If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical

3. For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be applied

4. A Customer Complaint Log will be used to document each validated customer complaint and attached to the COR Monthly Surveillance Report in the SPM module

5.1.1 Surveillance Procedure:

Performance ratings can be based on either qualitative or quantitative surveillance assessments. The Surveillance Reports include/will include both qualitative and quantitative performance rating schemes. Quantitative rating schemes will be used when objective measurement data can be derived from surveillance methods and will generally result in satisfactory or unsatisfactory (i.e. pass/fail) assessments related to the quantified minimum allowed threshold. Otherwise a graduated scale of quantifiable thresholds would need to be established correlated to multiple degrees of acceptability (e.g., Outstanding, Very Good; Marginal) with less than minimal acceptable defined as Unsatisfactory.

The rating schemes in paragraphs 6 thru 6.3 below will be used for qualitative assessments. Different rating schemes or characterizations may be defined at the contract if approved by the PCO, prior to contract award.

5.2. Surveillance Schedule. (Required) A Surveillance Schedule (Attachment 3) will be created each month. Locally generated equivalent is acceptable. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Schedule will be completed at the beginning of each month during the Period of Performance (PoP) to schedule the upcoming month surveillance activity. Completed Surveillance Schedules will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://wawf.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

5.3. Surveillance Checklists. (If Applicable) A Surveillance Checklist (Attachment 4) will be created each month. Locally generated equivalent is acceptable. The Checklist is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://wawf.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module

5.4. Surveillance Documentation. Each months’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://wawf.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

6. Non-Conforming Performance. A Non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. The COR will provide the details of the non-conformance using the Contractor Nonconformance Report (CNR), Attachment 5 to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor, and copy the KO. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (CNR). However, the Government is required to document verbal Level I CNRs. The COR may issue verbal Level I CNRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I CNR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I CNRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I CNRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II CNRs. The KO issues all Level II CNRs in writing, Attachment 5. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II CNRs. The Contracting Office Director or Deputy Director issues written Level III CNRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting CNRs. The COR will provide the details of the non-conformance using the CNR, Attachment 5. If the Requiring activity prefers to issue a locally developed CNR, documentation must include as a minimum: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving CNRs. All CNRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track CNRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Report and may be used to make adjustments to surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a CNR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://wawf.eb.mil/ as an iRAPT Inspector, and/or Acceptor.

10. COR Status Report. COR Status Reports (CSR) will be submitted on a monthly basis to the Contracting Officer via the Surveillance and Performance Monitoring (SPM) module. CSRs must be uploaded into the Surveillance and Performance Monitoring (SPM) module using the “Smart Form”. CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, CNRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and CNRs, if any, will be included as attachments to COR Status Reports. See para 5.4.

11. Contractor Manpower Reporting Application (CMRA). Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://www.ecmra.mil.

The required information includes the following:

a. Contracting Officer (KO), Contracting Officer’s Representative (COR) name;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

e. Estimated direct labor hours (including sub-Contractors);

f. Estimated direct labor dollars paid this reporting period (including sub-Contractors);

g. Total payments (including sub-Contractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country).

While inputs may be reported any time during the FY, The COR shall ensure the contractor submits all data shall no later than October 31 of each calendar year. The COR shall verify that the Contactor has complied with the required contractor manpower reporting annually and document the results in the CORs’ Online Surveillance and Performance Monitoring (SPM) module, CMRA section. Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

1.0

Attachments:

1. Performance Requirements Summary (PRS)

2. Customer Complaint Record DA 5477 (Optional)

3. Surveillance Schedule DA Form 5475 (Optional)

4. Surveillance Checklist DA Form 5476 (Optional)

5. Contractor Nonconformance Report (CNR) DA Form 5479

6. QASP Surveillance Report

Attachment 1

Contract/Task Order Performance Requirements Summary

(PRS)

PWS

Task

Performance Standard AQL or Reference

Who is Performing Surveillance

Data for the CMR will be provided to the COR and Government participants in a digital Microsoft Office format or PDF.

CMR will be inspected by the COR during cycle of submission.

3.4

Training Support Center

The Contractor shall provide TSC services at the identified time and location per the training schedule. The Contractor shall provide a TSC capability at Camp Buehring and Camp Arifjan, Kuwait.

IAW Performance Requirement Section 3.4

Monthly COR Monitoring and Customer Feedback

COR Monthly Review

Attachment 2

Customer Complaint Record

Attachment 3

Surveillance Schedule

If utilized, you will need to develop a monthly schedule for conducting surveillance. The date you are going to conduct surveillance would go in the far left column. You would list the PWS, paragraph number for the task you are going to surveil on the top line.

Attachment 4 Surveillance Checklist(s)

COR SURVEILLANCE CHECKLIST Template

COR Name:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

To populate the checklist, find in the PWS: "The Contractor Shall...”, Then, make that requirement a checklist item by converting the requirement to a question: “Did the contractor…" Each "Yes" can be graded as a 1, and each NO graded as a 0. Once the checklist is complete, the COR may generate a quantifiable performance rating using these numbers as metrics.

Attachment 5 Contractor Nonconformance Report

Attachment 6 QASP Surveillance Report.

image1.emf

DATE OF COMPLAINT TIME OF COMPLAINT

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE CONTRACTOR INFORMED COMPLAINT TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR (Responsible officer)

RECEIVED AND VALIDATED BY

ORGANIZATION

INDIVIDUAL

NOTE: ( ) Used for in-house operation.

CUSTOMER COMPLAINT RECORD

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

SOURCE OF COMPLAINT

(Responsible officer) (Responsible officer)

DA FORM 5477, MAR 2008 PREVIOUS EDITIONS ARE OBSOLETE. APD PE v1.01ES initiator:ralph.gaines@us.army.mil;wfState:distributed;wfType:email;workflowId:b71742b09d8a4c49a6eb59ab36d6e236

DATE OF COMPLAINT:

TIME OF COMPLAINT:

ORGANIZATION INDIVIDUAL SOURCE OF COMPLAINT:

NATURE OF COMPLAINT:

CONTRACT REFERENCE:

VALIDATION:

DATE CONTRACTOR INFORMED COMPLAINT Responsible officer:

TIME CONTRACTOR INFORMED OF COMPLAINT Responsible officer:

ACTION TAKEN BY CONTRACTOR Responsible officer:

RECEIVED AND VALIDATED BY:

NOTE Used for inhouse operation:

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DA FORM 5477_Customer Compliant.pdf

DATE OF COMPLAINT TIME OF COMPLAINT

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE CONTRACTOR INFORMED COMPLAINT TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR (Responsible officer)

RECEIVED AND VALIDATED BY

ORGANIZATION

INDIVIDUAL

NOTE: ( ) Used for in-house operation.

CUSTOMER COMPLAINT RECORD

SOURCE OF COMPLAINT

(Responsible officer) (Responsible officer)

DA FORM 5477, MAR 2008 PREVIOUS EDITIONS ARE OBSOLETE. APD LC v1.01ES

DATE OF COMPLAINT

TIME OF COMPLAINT

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE CONTRACTOR INFORMED COMPLAINT

TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

(Responsible officer)

RECEIVED AND VALIDATED BY

ORGANIZATION

INDIVIDUAL

NOTE: (

Used for in-house operation.

CUSTOMER COMPLAINT RECORD

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

SOURCE OF COMPLAINT

(Responsible officer)

(Responsible officer)

DA FORM 5477, MAR 2008

PREVIOUS EDITIONS ARE OBSOLETE.

APD LC v1.01ES

1.01

DA FORM 5477, NOV 1985

CUSTOMER COMPLAINT RECORD

APD

DATE_A:

TIME:

ORGANIZE:

INDIVDUAL:

NATURE:

CONTRACT:

VALIDATE:

DATCMPLNT:

TYMCMPLNT:

ACTION:

signature_BUTTON1:

CHKMRK:

image3.emf

DATE

COR/QAE SURVEILLANCE SCHEDULE

When completed stamp "FOR OFFICIAL USE ONLY"

DA FORM 5475, MAR 2008 APD PE v1.00

SERVICE

PREVIOUS EDITIONS ARE OBSOLETE.

image4.emf

DA FORM 5475_Surveillance Sechedule.pdf

DATECOR/QAE SURVEILLANCE SCHEDULE

When completed stamp "FOR OFFICIAL USE ONLY"

DA FORM 5475, MAR 2008 APD LC v1.00

SERVICE

COR/QAE SURVEILLANCE SCHEDULE

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

When completed stamp "FOR OFFICIAL USE ONLY"

DA FORM 5475, MAR 2008

APD LC v1.00

DATE

PREVIOUS EDITIONS ARE OBSOLETE.

SERVICE

1.00

DA FORM 5475-R, NOV 1985

COR/QAE SURVEILLANCE SCHEDULE

APD

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image5.emf

DA FORM 5476_Surveillance Checklist.pdf

CONTRACT

REQUIREMENT

PARAGRAPH

NUMBER

METHOD OF

SURVEILLANCE

ACCOMPLISHED

WHERE

ACCOMPLISHED

COMPLIANCE

SURVEILLANCE ACTIVITY CHECKLIST

DA FORM 5476, MAR 2008 APD LC v1.00PREVIOUS EDITIONS ARE OBSOLETE.

REQUIREMENT

CONTRACT

PARAGRAPH

NUMBER

METHOD OF

SURVEILLANCE

DATE

ACCOMPLISHED

WHERE

ACCOMPLISHED

COMPLIANCE

SURVEILLANCE ACTIVITY CHECKLIST

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

DA FORM 5476, MAR 2008

APD LC v1.00

PREVIOUS EDITIONS ARE OBSOLETE.

1.00

DA FORM 5476-R, NOV 1985

SURVEILLANCE ACTIVITY CHECKLIST

APD

DATE:

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image6.png image7.emf

DA FORM 5479_Contractor Nonconformance Report.pdf

6.

2. 3.

PREPARED ORAL NOTIFICATION RETURNED BY CONTRACTOR ACTION COMPLETE

4. DISCREPANCY OR PROBLEM (Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER

7.

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH

1. CONTRACT NUMBER

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE 10. DATE

11. GOVERNMENT EVALUATION (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS (Payment deduction, cure notice, show cause, other.)

CONTRACT DISCREPANCY REPORT

TO: (Contractor and Manager Name)

DATES

CLOSE OUT

CONTRACTOR

NOTIFIED

NAME AND TITLE SIGNATURE DATE

QAE

CONTRACTING

OFFICER

CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.A. program procedures or new A.W. procedures.)

DA FORM 5479, MAR 2008 APD LC v1.01ES

FROM: (Name of QAE)

TO: (Contracting Officer) FROM: (Contractor)

6.

2.

3.

PREPARED

ORAL NOTIFICATION

RETURNED BY CONTRACTOR

ACTION COMPLETE

4. DISCREPANCY OR PROBLEM

(Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER

7.

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH

1. CONTRACT NUMBER

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE

10. DATE

11. GOVERNMENT EVALUATION

(Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS

(Payment deduction, cure notice, show cause, other.)

CONTRACT DISCREPANCY REPORT

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

TO:

(Contractor and Manager Name)

DATES

CLOSE OUT

CONTRACTOR

NOTIFIED

NAME AND TITLE

SIGNATURE

DATE

QAE

CONTRACTING

OFFICER

CONTINUATION SHEET IF NECESSARY.

(Cite applicable Q.A. program procedures or new A.W. procedures.)

DA FORM 5479, MAR 2008

APD LC v1.01ES

FROM:

(Name of QAE)

TO:

(Contracting Officer)

FROM:

(Contractor)

PREVIOUS EDITIONS ARE OBSOLETE.

1.01

DA FORM 5479, MAR 2008

CONTRACT DISCREPANCY REPORT

APD

CONTRACT:

TO_A:

FROM_A:

PREPARED:

ORALNOTE:

RETURN:

ACTION:

PROBLEM:

SIGN_A:

signature_BUTTON1:

TO_B:

FROM_B:

CONTRACTR:

SIGN_B:

signature_BUTTON2:

DATE_A:

GOVERNMNT:

GOVMTACTN:

NAME_A:

signature_BUTTON3:

SIGN_C:

DATE_B:

NAME_B:

signature_BUTTON4:

SIGN_D:

DATE_C:

NAME_C:

signature_BUTTON5:

SIGN_E:

DATE_D:

image8.emf

Worksheet in 4. ARCENT QASP 24 April 2020 v1.xlsx Final

PWS Task Performance Standard AQL or Reference Who is Performing Surveillance Insert Where (On-Site at Camp Buehring or Arfijan, Kuwait, or Off-Site at PEO STRI in Orlando, FL Frequency & Surveillance Method Check if Applicable

2.5.7 Contract Administration and Management The Contractor will not place any contractor references or other markings on Government Intellectual Property. This includes POIs and Operational Standard Operating Procedures (SOP) designed for use by units in the conduct of training. IAW performance requirements 2.5.7 ACOR Camp Buehring / Camp Arfijan Monthly COR Inspection ü

2.5.7.1 Contract Administration and Management The contractor will provide the following information at a pre- determined time and location in Orlando, FL: Initial CMR and Subsequent CMRs. IAW performance requirements 2.5.7.1 COR PEO STRI Monthly COR Inspection ü

2.5.7.1.2 Contract Administration and Management Contractor provides;Data for the CMR will be provided to the COR and Government participants in a digital Microsoft Office format or PDF. IAW performance requirements 2.5.7.1 COR PEO STRI 90 Days after contract award then semiannually thereafter. During Phase in and Semiannually thereafter. ü

2.5.7.1.2 Contract Administration and Management The contractor shall provide a Consumable Supplies and Repair Parts Report. IAW Performance Requirement2.5.7.1.2 COR PEO STRI CMR will be inspected by the COR during cycle of submission. ü

2.5.10 Contract Administration and Management The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later than 15 working days after receipt of contract award. IAW Performance Requirement 2.5.10 COR PEO STRI Semiannual COR Inspection ü

2.5.8.1 Property Control Cyclic Inventories. The Contractor shall provide a monthly report on the inventory of 10% of all GFP. IAW Performance Requirements 2.5.8.1 ACOR Camp Buehring / Camp Arfijan COR Review 15 days after contract award. ü

2.5.8.1 Property Control Sensitive, Explosive and Hazardous Item Inventories. The Contractor shall provide a monthly report on the inventory of all sensitive, explosive, and hazardous items. IAW performance requirements 2.5.8.1 ACOR Camp Buehring and Camp Arfijan Monthly Review by COR and Consolidated Annually ü

2.8 Accident, Incidents The Contractor shall log and report all accidents or incidents and track them until each is closed out. IAW Performance Requirement2.8 COR Camp Buehring and Camp Arfijan Monthly COR Inspection ü

2.11.1.1 OPSEC Review New Employees must complete Level I OPSEC Awareness Training within 30 calendar days of reporting for duty and annually thereafter. IAW Performance Requirement 2.11.1.1 COR PEO STRI Upon Occurrence: Notification to COR telephonic, email of SIR report ü

3.1.3 Program Management The Contractor shall maintain an Action Item tracking list and shall be at IPT meetings as needed for review to ensure items are actively being worked. IAW Performance Requirement 3.1.3 ACOR PEO STRI Monthly COR Review for new hires and Annual for Renewals. ü

3.1.5.1 Program Management The database shall contain the date of purchase, total cost of each item, item description, individual tracking number for audit purposes, and the building location. IAW Performance Requirement 3.1.5.1 COR Camp Buehring and Camp Arfijan Monthly COR Review As needed. ü

3.1.5.3.1 Program Management Warranty files on CAP. Files shall transfer to the Government at POP End. IAW Performance Requirement 3.1.5.3.1 COR PEO STRI Periodically audited by the COR or PCO.COR Review as needed. ü

3.1.5.3.2 Program Management Facilitate CAP transfer and Close out IAW Performance Requirement 3.1.5.3.2 COR PEO STRI 30 days prior to POP End date. ü

3.1.7 Program Management Contractor shall provide a daily Personnel Status report that conforms to Gov’t reporting requirements. IAW Performance Requirement 3.1.7 COR PEO STRI 30 days prior to POP End date. ü

3.1.8 Program Management Contractor shall provide a weekly Status report that conforms to Gov’t reporting requirements each Friday…