Attachment 2 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

MARINE CORPS UNIVERSITY

360 DEGREE LEADERSHIP REVIEW

1. Objective. This QASP serves as the principal basis for assessing overall performance quality associated with the 360 Degree Leadership Reviews. This document will be used by the Government to assess the effectiveness of the Contractor’s quality with respect to management and technical services provided. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance objectives delineated in the Performance Work Statement (PWS).

2. Government Surveillance. The Contracting Officer’s Representative (COR) will serve as the administering authority for this task, and her/his authority will be limited to administering specific technical aspects of the task order as set forth in Inspection and Acceptance section of the solicitation. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order and will defer any conditional interpretations to the Contracting Officer. The COR will:

Maintain a detailed knowledge of the technical requirements of the contract Document Contractor performance in accordance with the QASP and the approved Contractor Quality Plan

(QP)

Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting

Officer;

Approve priorities of support, resources, and associated schedules Receive all deliverables associated with performance of PWS.

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the Government to determine whether the contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the Contracting Officer’s Representative plays a critical role in adequately evaluating contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the Performance Requirements Survey (PRS) table.

Demonstration - A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

Analysis - A qualification method that is carried out by examining and assessing the application of techniques in order to determine if they are appropriate and sufficient. The quality of performance can be determined from government or contractor task-based or Management Information System (MIS) reports, contractor ISO 9000 techniques and procedures, or from government observation of completed tasks. In some instances, reports may be available in the form of information on a contractor's performance against contract requirements. Reports generally provide information regarding various characteristics of tasks and can, therefore, be used to determine acceptability of a contractor's performance.

Inspections - Qualitative inspections can be accomplished through one of the following techniques:

o Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total contractor output for sampling. Computer programs may be available to assist in establishing sampling procedures.

o Periodic Inspection, Judgmental Inspection or Planned Sampling: This method, consists of the evaluation of tasks selected on other than a 100% or random basis.

4. Performance Requirements. The performance requirements set forth in this section correspond to the material content of the PWS. Corresponding ratings will be generated for each of the weighted performance areas and aggregated monthly. The COR will track performance using a moving average and reconcile performance with the Contractor’s Program Manager and Division Task Leads. This information will also be shared with the Contracting Officer and included in Contractor Performance Assessment Reporting System (CPARS) reports and any past performance assistance requests.

The criteria that will used to accomplish the evaluation ratings is derived from the RFQ and from the elements of performance determined to be most influential to performance. The Contractor’s QP should address each of the respective areas.

PERFORMANCE REQUIREMENTS SURVEY (PRS)

Performance Objective/PWS

Paragraph

Performance Standards

Acceptable Quality Level Method of Surveillance

Incentive/Remedy

Task 1- Review Scope Planning Services, PWS 3.1

Create researched-based review that evaluates key leadership characteristics

Tailor questions appropriately for select cohorts IAW USMC guidance

Make the review available via any modern web-browser platform including mobile app

- No more than 2 revisions from delivered products

- Timely delivery of reports

- Questions tailored to meet USMC guidance

- Identification and use of suitable online platform to conduct review data gathering

- Use of suitable personnel, to include tasks requiring certifications

COR

observation and periodic progress evaluations during development and random sampling during administration of reviews

The Contractor shall correct performance issues within 2 weeks of the Government notification and must re-complete at no additional cost to the Government.

Task 2- Review Data Collection, Analysis and Reporting, PWS 3.2

Provide a timely analytically supported report of the subject’s review

Report analysis will indicate trends of success and growth opportunity

Report will be delivered to the subject NLT 1 month post review completion

- No more than 2 revisions from delivered products

- Timely delivery of reports

Document inspection of reports, and subject debriefs

The Contractor shall notify the Government and correct performance issues within 5 days of the realization of non-compliance with this performance standard at no additional charge to the Government.

Task 2 (cont.)- Leadership Training and Feedback, PWS 3.2.7

All training sessions will be provided by trained professionals within 1 month of request from the government

- No more than 2 revisions from delivered products

- Timely delivery of training documents

- Timely delivery of training sessions

Direct observation

Document inspection of reports, and subject debriefs

Inquiries to reviewed individuals

The Contractor shall notify the Government and correct performance issues within 5 days of the realization of non-compliance with this performance standard at no additional charge to the Government.