Attachment 2-QASP.docx

This is a Quality Assurance Surveillance Plan (QASP) for the Aviation Climate Assessment Survey System (ACASS) contract with the Commander Naval Air Forces (CNAF).

The QASP establishes performance requirements and surveillance methods across eight key service areas. Administration services require processing unit survey requests within two working days (95% compliance) and providing feedback to Commanding Officers within seven working days of survey completion (95% compliance). Software maintenance and refinements must be completed within two working days of notification (95% compliance), while new survey development must be delivered within 20 working days of request (95% compliance). The contractor must conduct monthly analysis and issue papers on naval aviation topics derived from survey data, with no more than two exceptions permitted. Continuous, uninterrupted server hosting and virus protection are required with no deviations except for acts of nature. Additionally, the contractor shall provide approximately 12 academic-level presentations annually supported by statistical and trend analysis, and travel to CNAF as requested by the Contracting Officer Representative (COR) to present ACASS analysis to staff, with accommodations for no more than two exceptions. Monthly financial and status reports are due by the 15th of the subsequent month with 95% on-time submission required. Surveillance methods include customer feedback, COR communication, and presentation product verification.