Attachment 2 - Performance Work Statement (PWS).pdf

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 & 3.104

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

DEPARTMENT OF DEFENSE EDUCATION ACTIVITY (DoWEA)

PERFORMANCE WORK STATEMENT (PWS)

FOR

Grades 6-12 Social Studies Standalone Databases

For Information Centers Systemwide

1.0 Introduction

The Department of Defense Education Activity (DoWEA) is one of only two federally operated school systems. DoWEA plans, directs, coordinates, and manages prekindergarten through grade 12 educational programs in 161 fully accredited schools that serve approximately 66,000 children of active-duty military and DoD civilian families. Our curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

Operating as a field activity of the Office of the Secretary of Defense (Personnel and Readiness), DoWEA is overseen by a director located at our headquarters in Alexandria, VA. DoWEA’s schools are organized into three geographic areas: Americas, Europe, and Pacific. In the Americas, DoWEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoWEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoWEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. Finally, DoWEA operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific.

1.1 Background – Subsection

DoWEA has adopted College and Career Ready Standards (CCRS) in social studies, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS) and the C3 Framework for Social Studies State Standards (C3).

Every DoWEA school contains a school library information center. Each information center has a collection built on the standard requirements and student needs. For over a decade DoWEA Information Centers have accessed a variety of educational databases. The current contract, for Grades 6-12 Social Studies Standalone Databases must be recompeted, per Federal regulations.

1.2 Scope – Subsection

Table 1: School Year 2025-26 Enrollment (December 15, 2025) - Rounded to nearest 25

Grade Students Grade Students Grade Students Grade Students 6 5,150 8 4,400 10 3,325 12 2,800 7 4,625 9 3,650 11 2,975 Total 26,925

DoWEA requires vendor-hosted secondary-level social studies standalone databases that have the following characteristics:

• Commercial-off-the-shelf (COTS) digital library content/database that supports our sec-ondary level social studies curricula, including AP social studies courses.

• Accessibility of all online electronic resources throughout the school building and from remote locations.

• Have product licensing based on a per-student/staff model. Products shall be licensed for all students/staff. Note: DoWEA will not accept a site-based or per-building licensing model.

2.0 Requirement Objectives

(Objective # 1) 2.1 Grade 6-12 Social Studies Standalone Databases

This objective is to provide grade 6-12 Social Studies standalone databases and related support for DoWEA information centers systemwide.

The tasks listed below help the Contractor understand the requirements but are not exhaustive.

The Contractor shall develop a complete solution using a performance-based approach.

Supporting Tasks for Requirement (Objective 1):

2.1.1 Task 1, Databases—The Contractor shall:

2.1.1.1 Provide database(s) that include 100% full text with original content, maga-zines, journals, and newspapers, as well as a variety of additional reference documents including but not limited to government documents, primary source documents, images, multimedia (film/video), wire service reports, transcripts of radio/television broadcasts, speeches, maps, almanacs, dictionaries, podcasts, and searchable eBooks.

Note: The estimated grade 6-12 enrollment is 26,925.

2.1.1.2 Provide databases with the following characteristics:

• Age-appropriate reading, vocabulary, and conceptual levels.

• Ease of use/simple and advanced searching

• Age-appropriate interface and graphics

• 100% full text resource

• Allowing users to print, save, and share materials.

• Interface with MackinVision.

• Compatible with Clever, Google.

• On-demand librarian/teacher tools, teacher tips, lesson plans, and/or user tu-torials.

2.1.1.3 Provide/Ensure databases that are regularly updated and that include infor-mation appropriate for secondary level students to support/supplement their standards-based coursework in US/world history, government, economics, and current events.

2.1.2 Task 2, Product Training. The Contractor shall:

2.1.2.1 Overview: Provide product training in the first year of the contract only uti-lizing the webinar and/or digital options (below), which will enable staff and stu-dents to use the databases effectively. Note: If a combination is used, it shall be clearly described in the proposal.

2.1.2.2 Presentations: Provide three sets of 90-minute synchronous or asynchro-nous presentations.

• Synchronous webinars shall have 75 minutes of instruction followed by a 15-minute question-and-answer period delivered to each region—a total of

13.5 hours. DoWEA shall schedule synchronous webinars during normal school hours based on the time zone of the DoWEA schools. If delivered consecutively, break times shall be included after each session. Note:

DoWEA, in consultation with the Contractor, will determine the exact top-ics, delivery dates, and times for each presentation within 30 calendar days of the post-award conference.

• Asynchronous webinars and/or digital modules shall be 90 minutes each a total of 4.5 hours. If digital modules are used, they shall be compliant with Sharable Content Object Reference Model® (SCORM®). See PWS 3.8 for more information about SCORM® compliance. Note: DoWEA, in con-sultation with the Contractor, will determine the exact topics for each presen-tation within 30 calendar days of the post-award conference.

• Record each webinar. Post the webinars and, if applicable, digital mod-ules, on our learning management system (LMS, Schoology).

(Objective #2), 2.2 General Requirements The objective of this requirement is to provide DoWEA with secure, standards-compliant digital instructional resources that integrate seamlessly with DoWEA’s LMS (School-ogy), Google Classroom, and ClassLink single sign-on. The Contractor shall furnish re-sponsive technical support, ensure all digital and third-party resources meet DoWEA’s interoperability and security requirements, and deliver materials in accessible formats for teachers, students, and above-school-level personnel. The Contractor shall also partici-pate in required post-award and technical meetings and submit timely, accurate meeting minutes. All tasks shall be completed within required timeframes and acceptable quality levels identified in the PWS and PRS.

The following listed tasks help the contractor understand the requirements to meet the objective but are not exhaustive. The contractor must develop a complete solution using a performance-based approach:

2.2.1 Task 1, Technical Support: The Contractor shall provide industry-standard tech-nical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2.2 Task 2, Technical Requirements for Digital Resources—The Contractor shall:

2.2.2.1 Provide digital resources designed to run in DoWEA’s learning management system (LMS, Schoology) and Google Classroom, both of which operate within our virtual learning environment (VLE). In addition, provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoWEA’s identity, rostering, and management platform (ClassLink).

2.2.2.2 Deliver digital resources in one of the following formats:

• Integrated via DoWEA’s LMS to the digital resources hosted by the Con-tractor.

• Hosted externally by the Contractor but accessible via DoWEA’s LMS and Google Classroom to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.2.2.3 Ensure the content meets the following specifications:

• Conforms to IMS Learning Global Consortium (IMS) content packaging speci-fications.

• Uses imported content, if required, conforming to IMS content packaging speci-fications.

• Uses code that does not disable LMS features when digital resources are ac-cessed.

• Requires single—not multiple—authentications to access content via

DoWEA’s LMS.

• Incorporates, where applicable, assessments that are IMS Test and Question In-teroperability (QTI)-conformant.

• Uses content-hosted externally that conforms to any of the existing versions of IMS Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.2.3 Task 3, Third-Party Programs, Software, and Applications: The Contractor shall ensure its own and its subcontractors’ (third-party) programs, software, and applications meet – at a minimum – the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoWEA may honor requests to waive the FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1,1.1

2.2.4 Task 4, Delivery of Digital Resources. The Contactor shall:

2.2.4.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators, using DoWEA’s LMS and/or DoWEA’s single-sign on rostering platform (ClassLink).

2.2.4.2 Allow DoWEA to download resources as needed. For example, a teacher may want to provide a printed information sheet for a student with an individual ed-ucational program (IEP) who requires that accommodation. Note: All printed re-sources will be for internal use only.

2.2.5 Meetings: Attend virtual meetings at no additional cost to the Government and pro-vide the medium through which each meeting occurs, record each meeting’s minutes. Sub-mit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receiving written feedback from the COR. Note: Costs as-sociated with attending any face-to-face meetings shall be managed/ paid for as stated in the contract.

2.2.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five (5) business days after award IAW FAR Subpart 42.5.

2.2.5.2 IT Meeting: Convene a video- or teleconference with DoWEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.2.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoWEA. The KO may discuss the Agency’s view of Contractor perfor-mance, and the Contractor shall apprise the Agency of any problems being experi-enced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

http://www.imsglobal.org/

2.2 Performance Standards and Acceptable Quality Levels (Objectives 1 and 2)

2.1.1 Performance Standard: Tasks shall be completed by the required completion date.

2.1.2 Acceptable Quality Level: See PWS Section 7, Performance Requirement Summary.

3.0 Constraints - Section

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel

Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.ar-chives.gov/about/laws/privacy-act-1974.html.

All Contractor personnel that have access or may potentially have access to DoWEA data in any form shall be US citizens, including any third-party pene-tration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoWEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Pri-vacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance with the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s veri-fication, DoWEA reserves the right to ask for further verification data in order for DoWEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten busi-ness days in advance of the change If the liaison or liaison alternate is changed post-http://www.archives.gov/about/laws/privacy-act-1974.html http://www.archives.gov/about/laws/privacy-act-1974.html award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM

Eastern Standard Time (EST), except for Federal holidays. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Pres-idents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoWEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoWEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Nondiscrimination: The Contractor shall provide resources free of bias regarding race, color, religion, sex, national origin, or disability.

3.7 Section 508 Compliance—The Contractor shall:

3.7.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce

Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, pro-cure, maintain, or use information and communication technology (ICT) to ensure they are accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to and use of information/ data that is comparable to people without disabilities.

3.7.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.7.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the require-ments in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable Re-quirements Directions https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interop-erability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documenta-tion All requirements apply.

Outputs/Delivera-bles

Ensures that outputs/deliverables do not adversely affect ac-cessibility features of the existing EIT technologies.

3.8 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compli-ant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that mod-ules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issu-ances/dodi/132226_dodi_2017.pdf?ver=2017-10-05-073235-400.

3.9 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoWEA for DoWEA’s internal use only may use resources without incurring copyright costs or infring-ing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.10 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) per-sonnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5.

Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Of-ficer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable.

If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may im-plement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4.0 Government-Furnished Resources – Section

None

5.0 Contract Data Deliverables - Section

Milestone/Deliverable Format PWS Planned Frequency

Submit To

Objective 1, Grade 6-12 Social Studies Standalone Databases

Milestone/Deliverable Format PWS Planned Frequency

Submit To

Task 1, Databases Digital 2.1.1 Ongoing access three business days after receipt of the initial delivery order

COR &

customers

Task 2, Product Training Digital 2.1.2

Asynchronous webinars and/or digital modules are available three business days after receipt of the initial delivery order.

Synchronous webinars sched-uled 30 days after post-award conference.

COR &

customers

Objective 2, General Requirements

Task 1, Technical Support Digital 2.2.1 Ongoing after receipt of initial delivery order

COR or Requestor

Task 2, Technical Require-ments for Digital Re-sources

Digital 2.2.2 Ongoing COR/IT

Task 3, Third-Party Pro-grams, Software, and Appli-cations

Digital 2.2.3 Ongoing COR/IT

Task 4, Delivery of Print and Digital Resources Digital 2.2.4

Ongoing access three business days after receipt of the initial de-livery order

COR

Constraints

User Accounts Digital 3.2.1 Ongoing after receipt of initial delivery order COR

Privacy Training Digital 3.2.3 Three days after receipt of a written request COR

Privacy Verification Digital 3.2.4 120 calendar days prior to end of contract year COR

6.0 Definitions - Section

CCRS College and Career Ready Standards PA/PII Privacy Act/Personally Identifiable Information SCORM® Shareable Content Object Reference Model®

Contracting Officer (KO): Only individuals with the expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via the KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government em-ployee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s). Appointed. CORs do not have the authority to obligate (bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government—may also be referred to as “the prime.”

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards.

Performance Work Statement (PWS): Statement of work for performance-based acquisi-tions describing the required results in clear, specific, and objective terms with measurable outcomes.

7.0 Performance Requirement Summary (PRS) - Section

Performance Ob-jective Performance

Standard Acceptable Quality

Level Method of

Surveillance Inspector

Objective 1, Grade 6-12 Social Studies Standalone Databases

Task 1, Databases

PWS 2.1.1

Completed in required timeline

Access is available 24/7/365 except for scheduled downtimes and no more than one unscheduled downtime per semester.

Feedback from students and staff

COR &

customers

Task 2, Product Training, PWS

2.1.2

Completed in required timeline

Based on informal and/or formal feedback, at least 80% of respond-ing staff will consider the virtual product train-ing satisfactory, good, or excellent.

Feedback from students and staff gathered by DoWEA

COR &

customers

Objective 2, General Requirements

Performance Ob-jective

Performance Standard

Acceptable Quality Level

Method of Surveillance Inspector

Task 1, Technical Support, PWS

2.2.1

Completed in required timeline

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve the re-maining 10% in five business days.

Normal usage of digital re-sources and customer com-plaints

COR &

customers

Task 2, Technical Requirements for Digital Resources, PWS 2.2.2

Completed in required timeline

100% PWS-compliant Initial and ran-dom inspec-tions

IT

Task 3, Third- Party Programs, Software, and Ap-plications, PWS

2.2.3

Completed in required timeline

100% PWS-compliant Initial and ran-dom inspec-tions

IT

Delivery of Digital Resources, PWS

2.2.4

Completed in required timeline

Ongoing access 24/7/365, except for scheduled downtimes and one unscheduled downtime per semester.

Normal order-ing of re-sources

COR &

customers

Constraints

User Accounts, PWS 3.2.1

Completed in required timeline

100% PWS-compliant Normal usage and customer complaints

COR &

customers

Privacy Training, PWS 3.2.3

Completed in required timeline

No more than one certif-icate per year is sent to the COR more than three business days from the date of the COR’s request for it.

Receipt of a copy of the certificate

COR &

PII Spe-cialist

Privacy Verifica-tion

PWS 3.2.4

Completed in required timeline

Submitted 120 calendar days prior to the end of each contract year.

Written verifi-cation of com-pliance

COR &

PII Spe-cialist

Technical Exhibit #1 - TECHNICAL REQUIREMENTS The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet De-partment of Defense (DoD) and DoWEA cybersecurity requirements as defined below.

Note: Software, cloud services, and associated websites are rigorously tested to ensure no se-curity risks are posed to DoWEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal sub-mission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.4 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity find-ings resulting from non-compliant and/or vulnerable components in 30 calendar days of writ-ten notification from DoWEA.

1.1.5 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

Per DoD policy for cloud-based services, DoWEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes.

Contractor participation/cooperation is normally required to complete this process.

On a case-by-case basis, DoWEA may honor requests to waive the FedRAMP Level 2 requirement.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoWEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better

Operating System Windows 11 Browser Environ-ment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoWEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems.

DoWEA currently distributes software packages via Microsoft’s System Center Con-figuration Manager (SCCM) and Microsoft Intune.

All older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation;

data interchange formats and schemas (XML/ JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoWEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoWEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoWEA’s organization hierarchy consists of the following: one system, three regions, nine districts, 62 communities, and 161 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoWEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoWEA’s Chief Information Security Officer (CISO).

1.4 DoWEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoWEA schools, districts, or regions, only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoWEA is subject that include but are not limited to the cybersecurity requirements defined in the following documents:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the fol-lowing URL: https://www.esd.whs.mil/Portals/54/Documents/DD/issu-ances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), which may be found at the following URL: https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at the following URL: https://www.esd.whs.mil/Por-tals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520- 3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoWEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoWEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoWEA data against all cyberattacks, notifying DoWEA within 72 hours of an identified and confirmed breach/intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoWEA.

1.5.5 Address all information assurance vulnerability messages (IAVM) in the defined https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf https://public.cyber.mil/stigs/downloads/ timelines to include IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoWEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335.

All Contractor personnel that have access or may potentially have access to DoWEA data in any form shall be US citizens. Note: If its solution does not involve Internet access by

DoWEA students, please ensure the following are included:

• Maintaining system security IAW the latest versions of the (1) DoD Cloud Compu-ting Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

• Providing a solution robust enough to serve the needs of a large community of learn-ers dispersed across the world using a variety of bandwidths and scalable to meet fu-ture growth, both in terms of instruction and the number of users. In addition, pro-vided solutions shall be applicable to the digital learning environment of the DoWEA Virtual School.

• Ensuring Contractor staff who have access to DoWEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable In-formation (PA and PPI/PII) training before gaining access to the data and yearly there-after. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or Google; and

(3) authenticates using Azure Active Directory (AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum stand-ards:

• DoWEA’s information and data shall be secured in data center located in the

United States.

• The system, including its server(s) and network devices, shall be in an environ-mentally controlled and secure facility under controlled circumstances (e.g., using authorized personnel access lists, ID cards, entry logs, etc.).

• All Contractor personnel that have access or may potentially have access to

DoWEA data in any form shall be US citizens, including any third-party penetra-tion (PEN)/security testers.

• All data transit shall be secured with Transport Layer Security (TLS) encryption.

• All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

• Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoper-ability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, On-eRoster, etc.).

• Encryption of DoWEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

• Notification of DoWEA in writing within 72 hours of any changes made to corpo-rate policies for data protection.

• Use of only masked student data in a non-production environment.

• Integration scheduling that meets DoWEA’s required timeframes.

• Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

• Support of SFTP capabilities using a single set of login credentials.

• Provision of a single data set of DoWEA information. Note: The Contractor’s so-lution shall support DoWEA at all levels: school, community, district, region, and

HQ.

• Maintenance of a backup and restore plan for DoWEA data in the event of a dis-aster.

• Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

• Allow user accounts to be created automatically based on a file provided by

DoWEA either nightly or on another pre-determined scheduled feed.

• Allow DoWEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

• Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

PERFORMANCE WORK STATEMENT