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Attachment 2 Acceptable Performance Levels (APLs) APLs:
DELIVERABLE
STANDARD
MEASUREMENT
UNIVERSE
ACCEPTABLE
PERFORMANCE
METRIC
METHOD
OF
SURVEILLANCE
| Control Site Access |
| Authorized site access is accomplished in accordance with applicable DOD Directive and DLA Disp Svcs SOP |
| All personnel that access the site |
| No more than one (1) reportable incident per month |
| Contract Officer Representative (COR) Observations review of Visitor Control Log |
| Customer Scheduling |
| Receive customers IAW Directive and DLA Disp Svcs SOP and established Field Activity Large Metrics |
| All scheduled customers and walk-in customers |
| No more than three (3) reportable incidents per month |
| COR Observation Customer Scheduler |
| Kind, Count, Condition |
| Receipt of property (Kind, Count, Condition) is accomplished in accordance with applicable DOD Directive and DLA Disp Svcs SOP |
| All property |
| No more than five (5) reportable incidents per month. No NWRM incidents |
COR Observations
| Performance of Demil in Acceptable Manner |
| Demil is accomplished IAW applicable DOD Directive and DLA Disp Svcs SOP |
| All DEMIL-required property |
| Rejection of fewer than 20 items for improper demilitarization per month. |
COR Observations
| Pulling of Correct Property for Requisitions and Adequate Preparation of Requisitioned Property for Transportation |
| Accomplished IAW applicable DOD Directive and DLA Disp Svcs SOP |
| All property issue actions. |
| No more than one (1) reportable incidents per month |
| COR Observations |
| Storage of Property in Correct Assigned Location |
| Property has an assigned location, is in the proper location and is properly stored/labeled |
| Current inventory at DLA Disposition Services Kuwait site |
| No more than five (5) reportable incidents per month |
COR Observations
Perform Daily Preventive Maintenance Checks for MHE Operated Equipment
| Daily inspection and completion of log |
| All Government-furnished MHE utilized under the contract |
| 100% of all equipment has records updated prior to the use of equipment |
| Weekly COR review of contractor log |
Loading, Unloading and Operation of MHE in Safe and Acceptable Manner
| Safe operation of MHE daily in accordance with DRMS 4160.14, Section 1, Chapter 3 |
| All incoming and outgoing shipments and movement of property utilizing MHE. Any operation of MHE |
| No more than five (5) reportable incidents per month and/or more than five (5) incidents requiring DLA Disposition Services Kuwait site personnel to suspend operations or provide verbal warnings/directions to cease unsafe activities |
| COR Observations |
| Documentation Filed in Appropriate Location |
| Documentation filed in appropriate location within 15 calendar days of receipt in accordance with DRMS-I 4160.14, Paragraph C1.11. |
| All documentation received during period being inspected |
| No more than five (5) reportable incidents per month with 100% accountability of records |
| COR Observations |
| Timely and Complete Preventive Maintenance |
| Preventive Maintenance of All Items on Equipment List |
| Completion within 15 calendar days |
| No more than three (3) instances where items fail to meet contract performance level during entire contract performance, including options |
| COR Observations |
| Unscheduled Maintenance and Repairs |
| Equipment Operational in Timely Manner |
| Completion within three (3) working days after notification |
| No more than three (3) items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance |
| COR Observations |
Ordering of parts and tracking orders
Place order and track delivery of order
| Timeliness of order deliveries |
| No more than 40 late call order part deliveries per contract period |
COR Observations
| Contractor shall maintain all equipment to OEM standards and specifications |
| Equipment to be maintain to fully operational capability |
| Completion within 72 hours after notification and/or once parts received |
| No more than three (3) items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance |
| COR Observations |
| Contractor shall maintain all generators and lights sets in an above average state of repair |
| Generators and Floodlight sets to be fully mission capable |
| Completion within 72 hours after notification and/or once parts received |
| No more than three (3) items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance |
| COR Observations |
| Emergency Equipment Repair |
| Emergency equipment repairs within two hours, 24 hours a day, seven days a week until completed or unless otherwise approved by the COR |
| Completion within two (2) hours of notification or unless otherwise approved by the COR |
| No more than three (3) items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance |
| COR Observations |
| Contractor shall clean work area daily |
| All contractor work areas to be kept clean |
| All work areas |
| No more than three (3) observations per contract option period |
| COR Observations and Inspections |
| Sweep/dust mop accessible floors including removal of dirt, dust, debris, spider webs, etc. from corners |
| General Industry Standards |
| All affected floors |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Sweep/dust/wipe down the affected walls from dirt, spider webs, etc. |
| General Industry Standards |
| All affected wall areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Sweep/dust/wipe down all horizontal surfaces such as windowsills, window blinds, door frames, handrails, tables, desks, partitions, etc. |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Trash collected and properly disposed of in all affected areas, office buildings, office work areas, lunchroom, restrooms, etc. |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Trash collected and properly disposed for all affected areas in the outside administrative building areas and outside perimeter fence |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Clean and disinfect all surfaces of the restrooms such as sinks, toilets, lavatories, fixtures, dispensers |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Fill/refill all dispensers in restrooms with supplies such as toilet paper, paper towels, soap, etc. |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
| Unless otherwise notified, trash shall be emptied from all outside wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free |
| General Industry Standards |
| All affected areas |
| No more than three (3) deficient observations per contract option period |
| COR Observations and Inspections |
Defense Logistics Agency