Attachment 1 PWS Kuwait EPM.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

DEFENSE LOGISTICS AGENCY DISPOSITION SERVICES (DLA DS)

KUWAIT

SITE SERVICES

TABLE OF CONTENTS

1. INTRODUCTION

2. PERIOD OF PERFORMANCE

3. SCOPE

4. EMPLOYEE REQUIREMENTS

5. SECURITY

6. REPLACEMENT OF PERSONNEL

7. SPECIFICED TASKS DESCRIPTION

8. U.S. GOVERNMENT FURNISHED PROPERTY, MATERIALS, EQUIPMENT, AND SERVICES (GFP/M/E/S)

9. CONTRACTOR FURNISHED PROPERTY, MATERIALS, EQUIPMENT, AND SERVICES (CFP/M/E/S)

10. MATERIAL HANDELING EQUIPMENT (MHE) MAINTENANCE

11. QUALITY ASSURANCE (QA)

12. SPILL RESPONSIBILITY

13. ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)

14. INVOICING INFORMATION

15. CONTRACT MINIMUM AND MAXIMUM

1. INTRODUCTION:

a. The DLA DS is a Major Subordinate Command (MSC) of the Defense Logistics Agency (DLA) with the primary responsibility of disposing of and reutilizing Department of Defense (DoD) excess and surplus property generated by the military services. This is accomplished through reutilization to other DoD activities, transfer to other Federal agencies, donation to authorized state and local organizations, sale to the public, or ultimate disposal through abandonment or destruction. The headquarters for DLA DS is in Battle Creek, Michigan.

b. DLA DS Kuwait supports the US Central Command (USCENTCOM) Area of Responsibility (AOR). To support the DLA DS Kuwait mission of disposal in the CENTCOM AOR, DS requires a workforce with knowledge, skills, and abilities to support excess property management, administrative, office support, and equipment maintenance and repair to allow the site to function in a safe, efficient, and user-friendly manner. DLA DS Kuwait consists of one Field Site located on Camp Arifjan, Kuwait.

c. The Contractor shall provide services to include all necessary labor and Personal Protective Equipment (PPE) to support DLA DS Kuwait, hereafter called the Site, in accordance with the requirements of this PWS, and subsequent Task Orders (TO). The Contractor shall provide their employees with Force Protection as required by Host Installation.

d. The Contractor shall provide an estimated 48 personnel per the attached CLIN schedule. The Contractor shall be able to increase those numbers by 200% for surge activities within 60 days and shall be able to decrease those numbers to 10% for drawdown activities within 30 days. The specific number of personnel ordered shall be listed on each TO. If there is an increase required, personnel are expected to be on site within 60 calendar days of the order. The mobilization CLIN will be charged on the initial Mobilization to fill a new position and may be used to add personnel above the base amount of 48 in option years. Allowance for a mobilization fee will be explicitly directed in the TO issued by the Site.

e. The Site maintains a work schedule consisting of one (1) 8-hour day, five (5) days per week (Sunday thru Thursday 0700-1600). The Site will provide required shift hours and holiday schedule to the Contractor. The Contractor will not be reimbursed for any days contracted staff are not present (e.g., sick, on vacation, excused or unexcused days off). Contractor employees requiring escort should be at the gate each workday 30 minutes prior to work and should depart through the gate not later than 30 minutes after the conclusion of work. The Contractor shall maintain continuous, uninterrupted operations, if an employee is out for more than one (1) day, a replacement is required.

f. Holidays: The Site is open Sunday through Thursday except for the US Federal Holidays listed below:

The Site may close in observance of local holidays customary in the Kingdom of Kuwait. All holidays and staffing decisions will be determined by the Contracting Officer’s Representative (COR) and the Contract Manager/Contract Site Supervisor and communicated to the contracted workforce at least seven (7) days in advance. Dates of local holidays can be found at https://kw.usembassy.gov/holiday -calendar/. The USG retains final approval authority for all holidays and scheduling.

g. The term Contractor applies to all subcontractor personnel/equipment that may be hired by the Contractor.

h. All Contractor employees shall be fluent in written and spoken English.

2. PERIOD OF PERFORMANCE:

This is a Firm-Fixed Price (FFP) Indefinite Delivery Indefinite Quantity (IDIQ) Contract which consists of one (1) 12-month base period and two (2) 12-month options. The total Contract length shall not exceed three (3) years.

3. SCOPE:

The Contractor shall:

a. Perform a variety of tasks relating to the control and accountability of property. This includes receiving property, Reutilization, Transfer, Donation (RTD), Demilitarization (DEMIL), or other accountability and disposal actions.

b. Perform MHE Operations and Services. The Contractor shall perform Preventive Maintenance Checks & Services (PMCS), Scheduled Maintenance (SM), Corrective Maintenance (CM) and calibration of MHE, vehicles, and DEMIL Equipment at the Site. The Contractor shall perform these duties for all equipment in the Equipment Listing (Attachment 3). This listing may change during the life of the contract. The Contractor is expected to operate and service all equipment. The USG will provide a new Equipment Listing to the Contractor when it does.

c. Provide Parts Ordering and Parts Management services. Parts ordered under this PWS are reimbursed at actual rates. The Contractor shall have sufficient cash flow to fund approximately $200,000.00 of parts per year. The annual approximate dollar value of parts funding may be increased by 300%. The amount of funding set aside for the payment of parts is a Not to Exceed (NTE) ceiling price (total amount) that will be established on the TO. An NTE value may be adjusted upwards or downwards depending upon the number of repair parts purchased. The Contractor is NTE this price unless notified by the KO in writing that the ceiling price has been increased and has specified in the notice a revised ceiling price for performance under this Contract/CLIN. The USG shall not be obligated to pay the Contractor any amount in excess of the ceiling price in the order, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the schedule unless and until the KO has notified the Contractor in writing that the ceiling price has been increased and shall have specified in the notice a revised ceiling that shall constitute the ceiling price for performance under this Contract.

d. Provide a Safety Officer (SO) to execute the planning, monitoring, and ongoing evaluation of the DLA DS Kuwait Safety Program to achieve its safety goals and objectives.

e. The Contractor shall plan for and support services eight (8) hours-a-day, five (5) days a week, with no services required after hours or on weekends (Friday & Saturday) without advanced notice. The Contractor will be given at least a seven (7) calendar day notice of weekend work requirements. The DLA DS leadership will provide work and shift schedules as well as adjustments as needed. Contract personnel shall always present a professional appearance commensurate with standards for USG civilian employees.

f. The Contractor shall perform custodial services to present a clean, neat, and professional appearance in accordance with (IAW) commercial standards, all local laws, federal laws, and the requirements of this PWS.

4. EMPLOYEE REQUIREMENTS:

a. The Contract Supervisor/Manager must have previous supervisory experience and appropriate supervisory training. They shall be able to resolve day-to-day performance issues that arise. Additionally, the supervisors will be provided with the necessary training to perform certification of Demilitarized property prior to personnel completing Demilitarization verification. The Contractor shall have a minimum of one (1) on-site supervisor per shift with authority over all Contractor employees to resolve day-to-day performance issues that may arise.

b. The Contract Supervisor/Manager shall be responsible for Contract employee supervision and interface with DLA DS, KO, COR, DLA DS Kuwait Site Lead and Area Manager. The Contract Manager shall ensure the Contractor is maintaining control over the work.

c. MHE Operators shall be licensed in accordance with Host Nation, Installation, DLA DS, and applicable Occupational Safety and Health Agency (OSHA) standards and regulations. Contractor personnel shall be licensed and able to operate all equipment on the equipment list as well as the attachments to that equipment. The MHE will be provided by the Site. The Contractor shall provide certified MHE operators which hold operator’s licenses and certifications based on OSHA standards 29 CFR 1910.178. Host Nation/Base requirements also apply. The Contractor shall be required to provide Contractor personnel with annual refresher courses.

d. Torch cutters shall have the knowledge, skills, and abilities to operate plasma cutting and torch cutting systems. Torch cutters shall be proficient with torch operation, maintenance and troubleshooting, and safety compliance.

e. Laborers shall be able to take direction from Contractor site supervisor and leadership. Laborers are unskilled/semi-skilled wage-earning workers performing physical labor for DLA DS Kuwait. Some examples are receiving, material handling, warehousing, and disposal processing services. This list is not all inclusive.

f. Custodians/Janitors will perform the tasks to clean the Site facility areas in the attached floor plan (Attachment 5). The Contractor shall provide all management, labor, supplies and equipment necessary to ensure that custodial services are performed properly at the Site. Spills and wet surfaces shall be addressed immediately upon notification. Trash shall be removed daily from the facility. All floor areas shall be swept or vacuumed, break rooms and rest rooms shall be cleaned completely. Weekly, all surfaces shall have dust removed and/or furniture polish or window cleaner applied, hard surface floors shall be mopped. Monthly, carpets and rugs shall be inspected and deep cleaned if necessary. The Contractor shall always provide adequate supervision of employees to ensure complete and satisfactory performance of all work in accordance with the terms and conditions of the Contract. The floor space attachment represents the USG’s best estimate of the actual square footage of the designated areas. The Contractor shall notify the COR in writing when actual conditions or measurements differ from those provided by the USG. If the contractor does not inform the COR of differing situations, the USG will not be responsible for any additional cost that may be incurred by the Contractor. The Contractor shall also notify the COR if a facility undergoes renovations, which prevents the Contractor from performing cleaning duties under this contract.

g. The Contractor shall provide all management, labor, supplies and equipment necessary to ensure that custodial services are performed at DLA Disposition Services Kuwait. The Contractor shall provide all supplies and equipment for the cleaning of floor areas.

h. Customer Service Clerks shall be able to perform the tasks required to support DLA DS Kuwait’s interaction with customers, military, and other agencies.

i. Safety Officers (SOs) develop and apply methods, techniques, and abatement procedures to control or eliminate unsafe acts and conditions. Administers scheduled comprehensive safety and health programs, evaluations, and inspections.

1. The SO shall have experience in safety techniques, risk management, hazardous materials, and working with DoD regulations. Three to five years related experience. Ability to teach safety techniques and to develop safety processes in keeping with changing equipment. The SO shall be a Certified Safety Professional (CSP) or clearly demonstrate formal training in industrial safety. The SO shall have knowledge or experience in the identification, elimination, or control of hazards in an industrial setting, knowledge of the physical characteristics and hazards associated with hazardous materials. The SO have knowledge and skill sufficient to plan, organize, direct, coordinate and evaluate a safety and occupational health program and advise key managerial personnel on Courses of Action (COA).

2. SOs shall inspect work areas for any safety hazards. The SO isolates areas with unusually high mishap rates, determines causes, and makes recommendations for resolution. The SO shall ensure that workers are following Host Nation, DoD and DLA safety policies. The SO is tasked with ensuring that all equipment is operated IAW appropriate regulations (e.g., DLA 4500.02). The SO shall develop and apply abatement procedures to control or eliminate unsafe acts and conditions. Ensure the safety program at DLA DS Kuwait complies with all service guidance, Standard Operating Procedures (SOP), regulations and associated authoritative documents. The SO shall conduct on site audits, training, and compliance.

3. The SO shall have knowledge of job hazard analyses and Deliberate Work Assessment Worksheets (DRAW), and analytical techniques to perform investigations to identify causal factors. When a workplace accident occurs, the SO shall conduct the investigation. The SO may question witnesses, inspect the accident scene, and take pictures of any property damage. Once the SO determines the cause of the accident the SO shall write a report detailing the cause and provide recommendations that will help prevent future accidents. The SO shall complete the injury logs required by DLA.

4. The SO shall maintain a documented training program, that will be made available for review when requested. The SO shall provide training on safety topics. The SOs shall identify training needs, develop training programs, and deliver training to employees. SOs shall solicit feedback from workers and use feedback to improve existing programs or create new ones. SOs shall conduct annual/refresher/monthly safety training, and quarterly safety council meetings. The SOs shall coordinate with installation and DLA DS Headquarters and attend associated meetings.

j. Maintenance Lead shall perform duties managing the Site mechanics, repair facilities, work assignments, service scheduling, and advising the USG on all maintenance operations within the Site. The maintenance lead shall possess previous mechanical and supervisory experience, preferably within DLA or the USG. The maintenance lead will advise, report, and attend all required meetings, boards, and working groups as assigned by the DLA DS leadership. The maintenance lead will be required to provide all reports specified by the DLA DS Leadership in English, in a clear, concise, and timely manner.

k. Mechanics shall perform all duties to maintain or repair the Site’s equipment to allow the site to continue to operate effective and efficiently to meet their mission.

1. Preventive Maintenance (PM), Checks and Services (PMCS), Scheduled Maintenance (SM): The Contractor shall provide services to perform PMCS, and SM. The Contractor shall conduct maintenance for all equipment listing and Demilitarization Equipment at DLA DS Kuwait.

2. Corrective Maintenance (CM): The Contractor shall provide CM and/or repairs for all DLA DS Kuwait equipment. The Contractor shall recover Non-Mission Capable (NMC) equipment, conduct inspection, make repair recommendations, order parts for equipment approved for repair, make repairs, test equipment, and return to service. If funds are unavailable or mechanics are unavailable the Contractor shall immediately alert the USG and the Contractor will have seven (7) calendar days to resolve this issue.

3. Drain and Purge: When directed, the Contractor shall safely drain and purge into approved containers, fluids, fuel, lubricants, POL’s, and batteries. Drain and Purge also includes, properly evacuating and recovering the refrigerant (e.g., Freon) from any piece of equipment, in the possession of the Site that has completed the required screening. All hoses shall be disconnected and drained, The Contractor shall certify that each unit is 100% drained of all fluids, USG and Host installation environmental policies shall be adhered to with no exceptions to include properly storing, marking, labeling, and disposal of materials. Drain and Purge will be directed by the Site leadership on an as needed basis.

4. Calibrations: The Contractor shall provide calibration for all equipment requiring calibration at the Site. The Contractor shall calibrate equipment on-schedule to ensure there is no site interruption.

5. Exercise Expeditionary Site Support (ESS) equipment as part of the DLA DS Kuwait maintenance plan as scheduled and directed by the Site’s direction. The frequency of this task is projected to be once a month.

l. Parts Manager: The parts manager will be responsible for management, ordering, stocking, reporting, inventorying, maintaining, and storing all repair parts for the Site. The Contractor shall maintain a 180-calendar day supply of consumable items that are commonly used by the Site. Contractors shall maintain common repair parts based off the site equipment listing, historical data, newly acquired equipment, experience, or by direction of the USG. Consumables and repair parts will always be accounted for, clean, inspectable, and serviceable. Repair parts remain the property of the USG and shall not be disposed of without USG approval. The parts manager shall be required to provide all inspections, listings, reports, as required by the USG leadership. The parts manager is required to participate in all site meetings, boards, working groups as required by the Site.

m. Contractor employees shall possess good customer service skills to achieve the following: the ability to greet the public, determine the customer’s requirements, provide customer service, direct the customer to appropriate personnel, and ensure safety commands.

n. Contractor personnel shall present a neat appearance and be easily recognizable as Contractor employees (e.g., by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that display the company’s name and employee’s name).

o. Contractor employees shall be trained and ready to perform at the start of contract award. Training shall be conducted by the Contractor and shall include but is not limited to: Equipment Demilitarization (DEMIL), Property Accounting and DLA DS Basic Operations. The USG will provide additional training as needed. The USG will also provide Standard Operating Procedures (SOPs) to enable the Contractor to perform the Contract without continuous supervision by the USG. The Contractor shall be required to train Contracted personnel on the equipment that is used to perform the mission. Documentation and certificates of training will be maintained on site and made available upon request by the KO, COR, Area Manager or Site Chief.

5. SECURITY:

a. The Contractor shall ensure that all personnel meet security specifications and force protection requirements in accordance with the Site and base security guidelines for entry and work conducted on the base camp. Security requirements for Contractor employees should be accomplished prior to arrival at base camp.

b. The Contractor shall be responsible for employee visas, passports, and for obtaining base access badges for all Contractor employees.

c. The Contractor shall be responsible for accountability of all their personnel working at the Site, all employees are continuously accounted for and performing assigned duties. The Contractor is required to report all situations regarding loss of accountability or breaches of security by employees to the COR immediately upon discovery.

d. Hiring of Other Country Nationals (OCNs) is subject to review and approval by the security personnel at the Site.

6. REPLACEMENT OF PERSONNEL:

a. The USG may request the Contractor to take appropriate action or remove Contractor personnel from performing under this Contract if the USG believes there are problems with a Contractor’s employee. The KO will notify the Contract Manager when the Site believes an employee’s behavior or action is not acceptable. The Contractor shall respond within 24 hours of the request specifying the action the Contractor shall take regarding the request. The Contractor shall notify the KO of what actions they will take to improve the employee’s performance or address any other issue raised by the USG. The USG reserves the right to remove a Contractor’s employee from the premises immediately without prior notice in cases where the Contractor’s employees violate security protocols, willfully destroys or damages property, steals property, creates a significant hazard to persons or property, impedes or disrupts the performance of official duties by USG employees, possesses firearms or other dangerous weapons, or are under the influence of alcohol or illegal controlled substances (e.g., narcotics, methamphetamines, etc.).

b. The Contractor shall provide replacement personnel in an expeditious manner so as not to reduce the level of service that is required to perform the requirements under the Contract. The Contractor shall replace key personnel within five (5) calendar days of loss.

7. SPECIFIED TASKS DESCRIPTION:

The Contractor shall perform the tasks listed below to acceptable standards without continuous supervision or control by USG employees. The Contractor’s work on this contract will not require direct or indirect USG direction or supervision of its employees to protect the USG interest at the Site. The Contractor shall be expected to carry out its Contractual duties and manage the Contract in its entirety through its key personnel and Contract management team independently and not as an agent of the USG. This list is not all inclusive, the Site reserves the right to adjust duties, responsibilities, and roles as mission dictates. The Site retains full control and oversight of the site, to include direct input to Contractor’s decisions and authorities.

a. DEMIL: The Contractor shall perform mutilation or DEMIL of excess DoD property at the Site that results in the destruction of the property. Standards and methods of mutilation or DEMIL will be dictated by DLA standards and SOPs.

b. Storing: The Contractor shall store DEMIL required items in a secured, separate area from other property. USG personnel will be used to maintain oversight, provide guidance on the appropriate DEMIL method and degree. The Contractor shall palletize, warehouse, re-warehouse property on shelving/racks, or in bulk storage areas in accordance with prescribed storage methods.

c. Clean and maintain: The Contractor shall maintain a clean work environment and shall perform operator daily PMCS on the equipment provided.

d. Truck scale operation: The Contractor shall be required to operate truck scales or other weighing devices and maintain weight records.

e. Scale Calibration: The Contractor shall be required to calibrate the truck scales at the Site. The Contractor performing the calibration shall be certified and shall provide the USG a Certificate of Calibration within ten (10) calendar days after the calibration services has been completed. The scales shall be cleaned, lubricated, and calibrated to Original Equipment Manufacturers (OEM) standards. The Contractor shall provide a report assessing the condition the scale was found in and any corrective actions taken. After each service, the inspection date will be documented, and a valid certificate of completion shall be placed securely on the scale serviced. A letter of certification will be provided to the Site Manager prior to departure from site. The Site Manager and Contractor will schedule when the next service is due prior to the Contractor departing. The current listing of the three (3) scales and locations is listed within the attached equipment listing. This listing can change for many reasons during the life of the contract. The Contractor shall adjust accordingly and continue to provide services.

f. Inventories: The Contractor shall be required to assist in conducting and documenting physical inventories.

g. MHE Operations: The Contractor shall safely load, unload, and move property utilizing various MHE. Contractor personnel will be properly trained on the equipment. The Contractor shall operate a variety of USG furnished MHE varying in capacity. The Contractor shall operate equipment indoors and outdoors over paved and unpaved surfaces. The Contractor shall operate MHE as required by workload and authorized by the COR. The Contractor shall perform daily PMCS for MHE that will be recorded in a daily log and checked on a weekly basis by the COR. The Contractor shall operate a variety of tools in connection with assigned duties. The USG will provide any required tools to perform IAW this PWS.

h. Classifying and condition coding inventory: The Contractor shall verify the condition of materials and proper status codes against receiving documents and resolve any discrepancies. In performing these duties, the Contractor shall receive, verify, sort, classify, and issues a variety of property including vehicles and large items. The Contractor shall review Disposal Turn-In Document (DTID) accompanying material and compare the data against the property to assure correct information and proper documentation. The Contractor shall take action to have incorrect or incomplete data corrected or completed prior to acceptance for processing. The Contractor shall visually inspect usable property for condition and determine whether DLA DS is authorized to accept material or equipment. If property is not acceptable, the Contractor shall consult the COR for appropriate action. If acceptable, the Contractor shall off load the material from the conveyance. The Contractor shall sign for receipt of property. The Contractor shall determine whether an item has commercial value more than its basic material content.

i. Customer Support: The Contractor shall interface with customers of DLA. The Contractor shall perform a variety of tasks related to the receiving and issuing processes of property. The Contractor shall be required to work independently. The Contractor shall be required to explain DLA programs to customers, assist screeners, and answer routine questions. The Contractor shall elevate unresolved problems to the COR for direction or resolution. The Contractor shall answer telephones, as well as written and personal inquiries relating to the Site.

j. Shipping/segregating/inspecting: The Contractor shall pull correct property from storage locations, and prepare property for shipment, e.g., count, pack, band, crate, or box material, and coordinate the Transportation Movement Request (TMR) for shipment of property. The Contractor shall answer telephone calls, personal inquiries relating to excess property. The Contractor shall work in the scrap yard segregating scrap, loading, unloading, and inspecting property for critical Federal Supply Classes (FSCs) and hazardous materials. When issues are found the Contractor shall consult with the COR for appropriate guidance.

k. Property request for equipment: The Contractor shall receive requests for material such as freeze orders, approved transfer orders, donation requests, and requisitions. The Contractor shall determine eligibility of requester and availability of material. The Contractor shall prepare documentation for available material and execute appropriate document distribution. The Contractor shall initiate appropriate release documents as necessary. The Contractor shall coordinate the issue and delivery of property. The Contractor shall establish and maintain customer request and shipping suspense files.

l. Equipment accountability and documentation: The Contractor shall maintain control of accountability records (handling and filing of documents) of property. The Contractor shall review original source documents for accuracy prior to annotation and distribution, make correction as necessary, and codes documents. The Contractor shall research and reconcile discrepancies between records and accounts. The Contractor shall edit property issue slips for completeness of required information and compliance with instructions. The Contractor shall maintain files on property to be transferred to DoD, Federal and state agencies. The Contractor shall maintain all files, suspense, accountable records, and correspondence.

m. The USG retains liability, accountability, and responsibility of dual use USG equipment. This equipment will never be turned over to the Contractor for their sole use. There is no guarantee that the equipment will be available for Contractor use at any given time. Should any item that is dual use USG equipment require repair or replacement due to damage, misuse or negligence by the Contractor’s employees, the Contractor shall be responsible for such repairs or replacement at no cost to the USG. When USG owned equipment is determined to be beyond economical repair, the USG will not guarantee its replacement.

n. The Contractor shall participate in a Government Maintenance Readiness Meeting. The meeting will be held once a week. The Contractor shall provide a status on each piece of equipment that has been turned over for unscheduled maintenance and repair. The information and format shall be provided by the COR. The Contractor shall also provide a status on all parts on order, and all parts/POL stored on hand for usage. The Contractor shall also track and provide updates on the status of 90-day consumable/durable items. The Site schedules performance reviews of operations. The performance reviews cover all aspects of operations at the Site. Contract Managers and Site Supervisors shall attend weekly In Progress Review (IPRs), weekly status meetings, and other required meetings per the COR.

o. The USG will supply technical manuals at the Contractor’s request for reference at the performance location. The Contractor shall maintain complete and current records, technical libraries, work orders, and associated files, in both electronic and hard copy, that are required to track the maintenance functions of each MHE item. At the direction of DLA DS Kuwait, hard copy records shall be maintained on bookshelves in the DLA DS Kuwait Administration Office for the life of the contract. The hard copy files and records will be available to the COR for reference and/or inspection at any time. Equipment files shall be orderly, chronologically dated, and maintained in protected binders or file jackets. Records shall include but are not limited to:

1) Equipment Files

2) Copy of procurement contract or official documentation used to add property to the Hand Receipt (DD 1348, DD 1311, DD 1149, GBL or CBL)

3) Daily PMCS Checklist for Contract Year

4) Maintenance Documents for Contract Year

5) Transportation Data for Equipment

6) Prior to the end of each Contract Year, all documents will be provided to the US Government for digital retention IAW Record File Plan.

7) Parts Ordering and Part Storage. The Contractor agrees to manage files, which may be reviewed weekly by the COR on the status of parts orders and parts stored on-hand for usage.

p. Roadside Assistance/Recovery: May occur on Camp Arifjan or any location within the country of Kuwait. The Contractor shall have a contact for immediate roadside assistance and or roadside vehicle recovery via Mechanics Contact Truck or Wrecker Type Truck. Whether on a normal duty day, weekends, holidays, and after normal duty hours for emergency vehicle repair. The required response time is to be within two (2) hours from the time the call is received. Emergency vehicle repair shall be available 24 hours a day, seven (7) days a week. The Contractor shall provide, in each vehicle, a folder with host installation information for any roadside assistance and recovery including contacts and procedure checklist. The Contractor shall provide a minimum of two (2) 24-hour monitored telephone and/or cell phone numbers that can be called for roadside assistance or recovery service anytime. Primary and Alternate Contact information, telephone and cell phone numbers shall be kept current. The Contractor shall provide a monthly count of field breakdowns that is required either a tow-in to a repair facility or roadside assistance to get the vehicle back in operation, as well as response time data.

1) Roadside Assistance: Examples of roadside assistance are overheating, out of gas, stalled engine flat tire, any issue that can be handled on the spot. (This listing is examples and not all inclusive or limiting).

2) Roadside Recovery: Roadside Recovery is for any repair needed that cannot be fixed on the spot. Recovery of a vehicle also applies to a USG NTV involved in a vehicle accident and is not drivable. Roadside tires are to be repaired or replaced. Lock out assistance for keys include dispatching to the vehicle and opening and recovering the key, as well as lost key replacement. Loaner Vehicle to be provided for any down vehicle for the length of time it takes to get the vehicle back in service. The loaner vehicle shall be provided to the USG with a full tank of fuel. The USG will be responsible to provide fuel while the vehicle is in use by the USG and return the vehicle to the Contractor with a full tank. Tires that are flat/damaged/destroyed are to be repaired or replaced. Vehicle glass and windows shall be invoiced at actual cost.

8. U.S. GOVERNMENT FURNISHED PROPERTY, MATERIALS, EQUIPMENT, AND SERVICES (GFP/M/E/S):

a. Property: The USG will furnish the necessary workspace for the Contractor to perform services as outlined in this PWS.

b. Materials: The USG will provide office consumables, copier, facsimile machine, and paper shredder. Telephones and computers and associated connectivity will NOT be provided. The USG will provide fuel, electricity and gases required for the operation of GFE.

c. Equipment: GFE will be provided for use by the Contractor to perform this work. The GFE will include equipment listed on the attached inventory list. The Site will provide the Contractor a new list as the equipment changes. The Contractor will be expected to adjust and maintain/operate the new equipment as required.

d. Services: The USG will provide utilities such as electricity and water to the Contractor for use in the performance of this contract. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

9. CONTRACTOR FURNISHED PROPERTY, MATERIALS, EQUIPMENT, AND SERVICES (CFP/M/E/S):

a. Property: With permission of the COR and consistent with USG and local host security requirements, the Contractor is permitted to have Contractor-owned computers, cell phones on-site and all associated costs will be the responsibility of the Contractor. Offerors should anticipate that there could be administrative delays obtaining permissions to have Contractor-owned computers and IT devices on the installation; such delays will not be considered excusable delay for purposes of extending the performance periods.

b. Materials: Any Contractor provided materials shall be approved by the DLA DS Kuwait leadership.

c. Equipment: Any Contractor provided materials shall be approved by the DLA DS Kuwait leadership.

d. Services: The Contractor shall provide all supervision, quality control, trained and certified employees.

10. MATERIAL HANDLING EQUIPMENT (MHE) MAINTENANCE:

a. The Contractor shall perform maintenance, repairs, and parts ordering services for all equipment at the Site. An equipment listing is provided in attachment 3.

b. The Contractor shall provide scheduled, unscheduled, cyclic, annual, preventive, and emergency maintenance and repairs for all equipment listed in Attachment 3 for the Site.

c. Maintenance shall be conducted in an austere environment which may sometimes require extensive maintenance performed in outdoor desert elements. The Contractor shall utilize existing DLA DS Kuwait sites to conduct maintenance and repairs, consisting of basic overhead cover with compacted ground. Electric power, water and compressed air will be made available to the Contractor for maintenance/repair services. No equipment shall be removed from DLA DS Kuwait facilities for the purpose of maintenance or repairs.

d. All repair and PMS shall be made in accordance with the OEM manual. The Contractor shall make available to the KO or COR the status of all repair work in progress upon request. The Contractor shall be paid for the actual services provided; all repairs will require estimates to be provided to the KO or COR before work is approved for determination that funding is available. The Contractor shall not perform any unscheduled maintenance or repairs without prior consent of the KO or COR. The Contractor will be held financially responsible for any/all maintenance/repairs conducted without preapproval.

e. The Contractor shall provide all tools and diagnostic equipment for all repairs and maintenance.

f. Parts ordered under this PWS are reimbursed at actual rates (no overhead or profit is authorized). The Contractor shall have sufficient cash flow to fund approximately $200,000.00 of parts per year.

g. The Contractor shall use OEM parts in all cases. If OEM parts are found to be unavailable the Contractor shall gain permission in writing to deviate from the KO, COR, Site Chief, or Area Manager before purchasing or installing.

h. Mechanics will be ordered by TO. The USG will have the capability of ordering mechanics to be assigned depending on mission requirements. Once a TO is released the Contractor shall have a designated number of trained mechanics on-site within 30 calendar days. The Site will have a target of six (6) mechanics, with the actual amount ordered to be set by the individual TO. At all times there will be one (1) mechanic on-site that specializes in vehicle and engineer equipment maintenance, an individual that specializes in electrical repair/maintenance, and a mechanic that is capable of welding.

i. The mechanics shall provide all maintenance for all equipment in Attachment 3. SM services required under this contract shall be performed as required on each piece of equipment listed in Attachment 3. No piece of equipment shall go more than 15 calendar days past its scheduled service date.

j. The Contractor shall provide a minimum of one (1) mechanic/designated employee that is a certified experienced welder on site at all times. This capability is required for the repair and/or rebuild of scrap hoppers, shredders, shears, and other equipment to prolong the service life. When welding services are needed, the COR shall coordinate the service with the designated Contract Manager on-site. The COR will identify the required welding work. Once notified, the Contract Manager shall provide the COR with an estimated repair date. The Contractor shall be available to commence welding work within 72 hours of the notification.

k. The Contractor shall confer with the COR every morning (or as scheduled by the COR) for a list of equipment repair/reported issues, and repair priorities. The Contractor shall provide a status and an estimated time when the equipment will be repaired and returned to operational condition. At the close of each workday, the lead MHE mechanic shall brief the COR on maintenance repairs and maintenance completed.

l. The Contractor shall provide a status on any downed equipment or estimated parts delivery date at any time during performance of the contract. Once requested, the contractor shall provide the USG with the requested information within 72 hours.

m. Any MHE that is not economically repairable, or the cost of repairs or maintenance exceeds the value of the equipment, shall be reported to the COR for instructions. The mechanics shall provide a status of unscheduled equipment repairs and SM operations to the Site/COR as part of the weekly maintenance process. This information provided shall include status of equipment, parts on order, estimated part arrival, estimated maintenance completion date, and any other information required by the Site.

n. The Contractor shall provide a listing of any required part(s) to return the equipment to safe, operational condition. The listing shall include a part number, description, and an estimated cost. The cost estimate shall also include all associated fees and freight charges. The Contractor shall not purchase any part(s) without the written authorization from the KO or COR. Once the call order to purchase parts is approved, the Contractor shall provide an estimated delivery date to the KO or COR.

o. The Contractor shall put POL and any fluids released or generated due to use and maintenance into containers and turned into DLA DS Kuwait for disposal.

p. The Contractor shall perform PMCS to minimize downtime. All PMCS, including those items that have been received under warranty, shall be performed in accordance with OEM specifications and appropriate manufacturers’ manuals/recommended timelines. The Contractor shall not be reimbursed for services rendered outside of these timelines.

q. The Contractor shall respond to CM/repair services orders within 24 hours after receiving notification by the KO or COR that the equipment is down. The Contractor shall perform a visual and/or electronic diagnostic test inspection on MHE prior to maintenance/repair being performed to determine the actual requirement. The Contractor shall notify the COR of any deficiencies found during inspections or maintenance by close of business the same day. Written estimates for repairs must be presented and approved by the COR prior to any repairs being accomplished. Once approved, the Contractor shall ensure that only actual work required is performed to return the MHE to a safe and operational condition.

r. Services required to affect repairs or replace unserviceable components shall have a maximum three (3) business days repair timeframe after the equipment is turned over to the Contractor. Once a TO is placed, the Contractor shall provide an e-mail verification that the order has been received and will provide an estimated delivery date. If the repair/replacement takes longer than three (3) workdays, the Contractor shall provide the COR a written justification for the delay and an estimated date of completion. The Contractor shall submit a cost estimate, broken down by labor and parts, as soon as possible, but not later than two (2) business days after request to the COR to determine if repair is economically feasible on a particular piece of equipment. Any MHE that is not economically repairable, or the cost of repairs or maintenance exceeds the value, shall be reported to the COR for disposition instructions. Prior to proceeding with any such repair, the Contractor will request a modification to the applicable TO through the KO or COR. The Contractor shall request approval from the KO or COR to proceed with repairs.

s. Any deficiencies discovered by the Contractor that will result in either operator safety concerns or potential damage to equipment shall be taken out of service. Such an action will require the Contractor to immediately notify the COR for disposition instruction. The Contractor shall perform after-repair quality inspections on equipment that receives maintenance or repairs on safety items or systems. The Contractor shall provide the COR with a copy of the quality inspection report and completed work order upon completion. The Contractor shall demonstrate to the COR maintenance/repair action has been accomplished and that the equipment is operational.

t. The Contractor shall coordinate with the manufacturer’s representative on repairs of equipment and components under warranty at no additional charge to the USG. All repairs shall be done in accordance with OEM standards. The Contractor shall adhere to all provisions of the manufacturer’s warranty during the specified operational period unless determined to be uneconomical by the Contractor and concurred with by the COR.

u. All freight costs associated with the shipment of parts for maintenance or repair services purchased under parts reimbursable CLIN will be reimbursed at cost by the USG. Freight costs may be included with the cost of the parts or as separate items. If other than normal expediency and mode of transportation, the Contractor shall obtain the signature of the COR on the service/work order ticket approving such shipment. The Contractor shall have the part shipped by the most cost-effective method. A legible copy of the invoice for the freight cost shall be included with the invoice for the maintenance/repair performed.

v. The Contractor shall supply and stock consumable parts for cutting operations. These will be stored and handled in the same manner as stored repair parts. Accounted for and reported to the COR at the same interval.

11. QUALITY ASSURANCE (QA):

The USG will evaluate the Contractor’s performance under this Contract IAW the Acceptable Performance Levels (APLs) attached. All work required by the Contract is subject to surveillance whether specifically identified.

12. SPILL RESPONSIBILITY:

The Contractor is solely responsible for all spills or leaks during the performance of this Contract, which occurs because of, or is contributed to by the actions of its agents, employees, or subcontractors. The Contractor shall clean up such spills or leaks to the satisfaction of the USG in a manner that complies with applicable Federal, state, and local laws and regulations. The clean-up shall be at no cost to the USG. The Contractor shall report all such spills or leaks, regardless of their quantity, to the COR and KO immediately upon discovery. A written follow-up report shall be submitted to the COR and KO no later than 24 hours after the initial telephonic report. The written report shall be in narrative form, and as a minimum shall include the following:

1) Description of the item spilled (including identity and quantity).

2) Whether the amount spilled is Environmental Protection Agency (EPA) or State reportable, and if so, whether it was reported. The exact time and location of the spill including a description of the area involved.

3) The containment procedures that were initiated.

4) A summary of any communications the Contractor has with the press or USG officials other than the KO and COR.

5) A description of the clean-up procedures employed or to be employed at the site including the disposal location of the spill residue.

13. DLA DS ENVIRONMENTAL MANAGEMENT SYSTEM (EMS):

DLA DS implemented an Environmental Management System (EMS) in accordance with ISO 14001:2015(E), DOD, and DLA requirements at all appropriate DLA DS facilities. An EMS is an overall management system that includes organizational structure, planning activities, responsibilities, practices, procedures, processes, and resources for developing, implementing, achieving, reviewing, and maintaining the environmental policy of an organization. The DLA DS EMS is designed to ensure that all personnel, including Contract personnel, whose work activities can cause real or potential significant environmental impact, are aware of how their work supports the EMS and are competent to perform their roles, responsibilities and authorities while supporting the DLA DS mission. The DLA DS EMS program is explained in the agency EMS Core Instruction. Site supplements may detail information required by EMS at a local level such as local, state and host environmental regulations as well as local emergency procedures and operating procedures unique to the location. Site supplements also contain information concerning the local interaction between the appropriate DLA DS tenant facility and the DOD/DLA host facility EMS program. Contractors and their personnel are required to be aware that each appropriate DLA DS facility has an EMS and to be aware of EMS policies to perform work and/or gain access to an installation. Each DLA DS facility maintains EMS awareness posters that identify the DLA DS Environmental Management Representative (EMR) and host facility EMR for specific guidance concerning an individual facility’s EMS program. Contractors may request current copies of EMS information identified in this Section by contacting the local COR.

14. INVOICING INFORMATION:

The Contractor will invoice monthly through the Department of Defense Wide Area Workflow (WAWF) system. Invoices must be submitted through WAWF in accordance with Defense Federal Acquisition Regulations Supplement (DFARS) 252.232-7003. Refer to https://wawf.eb.mil for additional information.

15. CONTRACT MINIMUM AND MAXIMUM:

The Contract minimum guaranteed ordering amount for the base period of performance is $2000.00. There is no minimum guarantee for option periods. The maximum Contract value is 200% of the cumulative estimated Contract amount for all periods of performance.

FAR 52.212-01 Fill-in coverage:

1.0 PROPOSAL SUBMISSION (FORMAT AND CONTENT): The following describes the information that must be furnished as part of the proposal and the format which must be presented. Proposals which do not provide the required information in the prescribed format at the time of initial submittal may be excluded from further consideration. Offers are strongly encouraged to read provisions.

FAR 52.212-1, “INSTRUCTIONS TO OFFEROS – COMMERCIAL ITEMS”.

1.1 FORMAT: The offeror shall submit documentation…