Attachment_1a_SAFB_DRAFT_PWS_Section_02-All Services_13DEC22.pdf

FA3002XXR00X

SHEPPARD AFB

BMC PWS

13 December 2022

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SECTION 2: ALL SERVICES

Performance Work Statement (PWS)

TABLE OF CONTENTS

2.1. DESCRIPTION OF SERVICES. ......................................................................................... 2-2

2.1.1. OVERVIEW. ...................................................................................................................... 2-2

2.1.2. PROGRAM MANAGEMENT AND ADMINISTRATION. .......................................................... 2-2

2.1.3. PERSONNEL. .................................................................................................................... 2-3

2.1.4. CONFERENCES, MEETINGS AND REVIEWS. ...................................................................... 2-4

2.1.5. SAFETY. ........................................................................................................................... 2-4

2.1.6. SECURITY REQUIREMENTS. ............................................................................................. 2-5

2.1.7. PHYSICAL SECURITY. .................................................................................................... 2-10

2.1.8. PUBLICATIONS AND FORMS. .......................................................................................... 2-10

2.1.9. RECORDS MANAGEMENT. .............................................................................................. 2-11

2.1.10. ENVIRONMENTAL MANAGEMENT FOR ALL SERVICE AREAS. ....................................... 2-13

2.1.11. BASE EXERCISES. ........................................................................................................ 2-13

2.1.12. OPLANS. .................................................................................................................... 2-14

2.1.13. QUALITY. .................................................................................................................... 2-14

2.2. SERVICE SUMMARY. ..................................................................................................... 2-28

2.3. GENERAL INFORMATION. ............................................................................................ 2-29

APPENDIX 2A - PUBLICATIONS ....................................................................................... 2-45

APPENDIX 2B – ESTIMATED WORKLOAD DATA ........................................................ 2-69

APPENDIX 2C - MAP AND WORK AREAS LAYOUT/GOVERNMENT FURNISHED

FACILITIES (GFF) ................................................................................................................ 2-72

APPENDIX 2D - CONTRACT DATA REQUIRED LIST (CDRL). ..................................... 2-75

APPENDIX 2E- COLLATERAL TASKS (DUTIES) ........................................................... 2-77

APPENDIX 2F - GOVERNMENT FURNISHED PROPERTY (GFP) ................................. 2-79

APPENDIX 2G - GOVERNMENT FURNISHED TRAINING (GFT) .................................. 2-82

APPENDIX 2H - ACRONYMS AND DEFINITIONS .......................................................... 2-83

APPENDIX 2I - OPERATIONS PLANS (OPLANS) AND SUPPORT AGREEMENTS .. 2-101

APPENDIX 2J - SPECIAL TRAINING, CERTIFICATION, OR LICENSING

REQUIREMENTS ............................................................................................................... 2-108

Attachment 1 – Example Letters of Appointment (LOA) ................................................ 2-113

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SECTION 2.1.

2.1. DESCRIPTION OF SERVICES.

2.1.1. Overview.

2.1.1.1. Service Provider (SP) shall meet all requirements and responsibilities in this section applying it to all the service areas in support of the 82nd Training Wing (TRW) mission. This is a

Non-Personal Services PWS for Sheppard Air Force Base (SAFB) (this includes: Lake Texoma

Recreational Annex and Frederick Airfield) to provide comprehensive Base Operation Support

(BOS) functions to include Operations and Maintenance (O&M), Engineering, Environmental, Emergency Management (EM), Real Property (RP), and Financial Management (FM) and all related services. All base operations are operated under Federal, State, and Local rules and regulations. The Government will not exercise any supervision or control over the SP or its

Subcontractors. The SP shall solely exercise all supervision, management and control over personnel including subcontractors performing non-personnel services herein. Subcontractors shall be accountable solely to the SP who, in turn, is responsible to the Government. SP shall provide professional, courteous, responsive customer service and accurate information. Focus on customer’s needs and consistently provide services to ensure prompt, responsive, flexible, and cost-effective support in accomplishing SAFB’s varied missions.

2.1.1.2. Comply with Government publications and all references contained therein in the performance of the required base operations services and equipment maintenance. (Reference

Appendix, Publications.) When AFIs, AF Manuals (AFMAN), AETC Instructions conflict with the PWS, the more strict regulation takes precedence.

2.1.2. Program Management and Administration.

2.1.2.1. SP shall provide a management structure that enables SP employees to effectively perform the requirements associated with the execution of this PWS.

2.1.2.2. Establish clear organizational lines of authority and responsibility to ensure effective management of resources. The SP shall be responsible for the selection, recruitment, hiring, transfer, supervision, management, control, and termination of SP employees, as well as assignment and reassignment of associated duties required for this PWS:

2.1.2.3. Provide a Key and dedicated Civil Engineering (CE) Program Manager and CE Deputy

Program Manager to orchestrate and perform all day-to-day activities and functions related to leading, managing, training, and directing people and resources dedicated to performing CE activities. At least one (1) shall be physically present during normal duty hours. This individual shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact (POC) with the Government. The CE Program Manager shall have full authority to act for the SP on all contract matters relating to daily operation of this contract. The

CE Program Manager or CE Deputy Program Manager shall be available on-site within one (1) hour of notification when contract performance occurs outside normal duty hours.

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2.1.2.4. Provide 24/7 contact capability who shall be responsible for assuring services are accomplished in accordance with (IAW) this PWS. The Program Manager shall have applicable experience managing facility maintenance organizations to ensure all aspects of facility maintenance activities are accomplished IAW all AF CE regulations and instructions

2.1.3. Personnel.

2.1.3.1. The SP shall provide fully trained, qualified, knowledgeable, licensed, and certified personnel. All employees hired shall meet local, state, AF, DoD, and federal requirements according to the specified labor skill categories, consistent with Department of Labor (DOL)

Register of Wage Determinations and training requirements specified in this PWS. All employees hired shall be able to understand, speak, read, and write English.

2.1.3.2. All employees hired to perform specialized skills as specified in this PWS referenced in

Appendix J for each function.

2.1.3.3. Identification of Key personnel. The SP shall provide to the Contracting Officer (CO), a list of Key personnel prior to the Pre-Performance conference and NLT thirty-days (30) calendar days after changes occur to the SP’s Key personnel. Key personnel are identified with an asterisk in the Staffing and Key Personnel Matrix (SKPM). If requested by the CO, the SP shall validate the credentials for replacement of Key personnel prior to employment. Key personnel positions shall be permanently filled or replaced with a qualified/certified employee NLT sixty (60) duty days after vacancy. SP shall not cross utilize Key personnel (CDRL 0216).

2.1.3.4. Furnish, in writing, to the CO and Chief Contracting Officer Representative (C-COR) the names and phone numbers of the contract manager and all SP management and supervisory personnel no later than (NLT) the contract post-performance conference. The CO and C-COR will be notified within five (5) business days of any proposed changes to the SP's key personnel annotated in each PWS section Appendix J. The SP shall submit in writing key personnel substitution or replacement requests to include the individual’s resume and qualifications to the

CO and C-COR for approval thirty (30) calendar days prior to any necessary changes. A revised listing will be provided to the CO and C-COR within five (5) normal duty workdays after changes occur (CDRL 0204).

2.1.3.5. Personnel Change Notification. Notify Information Technology Department and CE

Security Manager within three (3) business days with names of departing personnel who had access to the network so accounts can be deleted. Provide to the CO and C-COR, within five (5) business days after hiring has occurred, a listing of the names of newly hired employees and the position assigned and names of those personnel transferred to other positions reflecting the position vacated and new position assigned (CDRL 0215).

2.1.3.6. The SP shall be required to report all permanent staffing changes to the CO and C- COR as soon as they are known. A summary report will be sent to the CO and C-COR by the tenth (10th) calendar day of each month detailing all permanent staffing changes (CDRL 0202). If the staffing positions vacated are one-deep or key, the SP shall have sixty (60) calendar days to replace them.

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2.1.3.6.1. Assign personnel to perform collateral tasks (duties) identified in Appendix 2E, as required. This may not be an all-inclusive list.

2.1.4. Conferences, Meetings and Reviews.

2.1.4.1. SP shall attend and provide support as required by the Government.

2.1.4.2. Post Award Conference. SP shall attend any Post Award Conference convened by the

Government contracting activity or contract administration office IAW Federal Acquisition

Regulation (FAR) Subpart 42.5, Post Award Orientation.

2.1.4.3. Program Management Review (PMR). CO, FSM, C-COR, AETC Program Manager and other Government personnel, as appropriate, will meet quarterly with the SP Corporate Contractor

Management to conduct a PMR meeting (the on-site SP personnel shall not represent corporate management during these meetings). This meeting is used to discuss the SP’s performance and any issues that are hindering SP performance or customer satisfaction. As well as discuss the seven

(7) assessment areas in CPARS. On-site SP personnel shall participate in these meetings, provide feedback, and work with Government representatives to resolve outstanding issues.

2.1.4.4. Multi-Functional Team (MFT) Meetings. The CO, FSM, C-COR, AETC Program

Manager and other Government personnel, as appropriate, will meet as needed with the SP to conduct MFT meetings. The purpose of the MFT Meetings is to solve negative trends, achieve clarifications, and to discuss and resolve issues. SP shall be required to meet during the first month of the contract, quarterly, or as requested by the CO or the SP.

2.1.4.5. The CO, C-COR, and SP shall sign written minutes of these meetings upon submittal of the final minutes by the SP to the Government. The SP shall state areas of non-concurrence, if any, in writing to the CO NLT five (5) duty days after receipt of the signed minutes.

2.1.4.6. Government and SP meetings, (e.g., Award Conference, PMR, MFT) shall be at no additional cost to the Government.

2.1.4.7. Meeting Suspenses. Requests for information may come from all levels of command.

Respond to these requests for information within the timeline given with a courtesy copy sent to the C-COR/COR for the functional area. Provide timely reports, prepared, and submitted as listed in Appendix D of each section PWS area (CDRL 0214). Suspenses for information requests, internal/external taskers, and required reports shall be completed accurately and on time. Responses to Base Civil Engineer (BCE) suspenses/taskers shall be routed through the 82 CES/CCQ.

2.1.5. Safety.

2.1.5.1. Safety Program. Perform the requirements of all PWS Service Areas using the safety and health guidelines of the Occupational Safe and Health Administration (OSHA) standards and Air

Force Manual (AFMAN) 91-203, Air Force Occupational Safety, Fire and Health Standards and

AFI 91-202. Follow OSHA criteria as they pertain to occupational safety and health for SP

2-5 employees and follow AFMAN standards as needed to protect AF resources (facilities, equipment, and AF personnel). These AFIs are not to be considered as all-inclusive; use all applicable references, i.e., OSHA, National Electrical Code, AF Technical Orders and National Fire

Protection Association (NFPA) Codes and Standards.

2.1.5.2. Safety Compliance. The SP is solely responsible for compliance with the OSHA Public

Law 91-596 and the resulting standards, OSHA Standard 29 CFR 1910, 29 CFR 1926 and the protection of their employees. It is the SP’s responsibility to make certain that all safety requirements, equipment, and training are met or provided to their employees. Additionally, the

SP is responsible to ensure compliance with safety and health standards by their subcontractors.

AF Safety, Fire Protection, and Bioenvironmental Engineering officials may periodically enter a

SP’s workplace to verify working conditions of AF personnel or to make inspections for protection of government facilities. If an improper procedure or unsafe condition exists, the SP must immediately correct the unsafe condition, and notify the CO and C-COR. Department of Labor

OSHA inspectors are authorized right of entry to inspect any place of employment operated by an

AF SP. They are, for the most part, “NO NOTICE” inspections. Notify the C-COR and CO within

24-hours if an OSHA inspector visits the site unescorted by an AF Safety Technician.

2.1.5.3. Employee Substance Abuse Testing.

2.1.5.3.1. SP shall establish written processes, procedures and personnel conduct policies required for ensuring a safe and efficient work environment; protection of military operations; and high standards of job performance to meet the applicable unit mission. Procedures and policies shall reflect SP employees being subject to substance abuse testing investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. Investigation and reporting will be conducted IAW DAFI 91-204, Safety Investigations and Reports.

2.1.5.3.2. SP shall ensure specified testing is accomplished using a certified lab that meets

Department of Health and Human Services/Substance Abuse and Mental Health Services

Administration certification, medical substance abuse testing facility. Results of the test(s) shall be provided to the C-COR and CO for completing an investigation.

2.1.6. Security Requirements.

2.1.6.1. Federal Information Security Management Act (FISMA) Compliance. All information technology that transmits, processes, stores, or displays DoD information must be secured, assessed, and authorized in accordance with the Risk Management Framework (RMF) and DoD Instruction

(DoDI) 8510.01, dated July 19, 2022.

Agency official for FISMA compliance below:

POC Name

Office Symbol 82 CS/SCXS

Address 227 G Avenue

City State Zip Sheppard AFB TX 76311

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Telephone 940-676-6828

Email 82cs.ia@us.af.mil

2.1.6.2. Visitor Group Local Security Policies (VGLSP). The Wing Information Protection Office will provide the Visitor Group contractor with a VGLSP, identifying specific security requirements, how the SP integrates security requirements for contract operations with the AF to ensure classified information is properly safeguarded and to protect national security.

2.1.6.3. Obtaining and Retrieving Identification Media.

2.1.6.3.1. As prescribed by: AFFARS 5352.242-9000, Contractor Access to Air Force

Installations; AFFARS 5352.242-9001, Common Access Cards (CAC) for Contractor; FAR

52.204-9, Personal Identity Verification of Contractor Personnel; DoDI 5200.46, DoD

Investigative and Adjudicative Guidance for Issuing the Common Access Card; DoDM 1000.13, DoD Identification (ID) Cards, ID Card Life-Cycle; and AFI 36-3026 Vol 2, Common Access Card.

2.1.6.3.2. The SP shall obtain base identification and vehicle passes, if required, for all SP personnel who make frequent visits to or perform work on the AF installation(s) cited in the contract. SP personnel are required to wear or prominently display installation identification badges or contractor-furnished identification badges while visiting or performing work on the installation.

2.1.6.3.3. The SP shall submit a written request, as needed, on company letterhead to the C-COR listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes.

The C-COR will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass. Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work contracted to an official contractor.

2.1.6.3.4. CACs. For SP personnel who require a CAC, SP shall provide a listing of personnel, as needed, who require a CAC to the C-COR. The government will provide the SP instruction on how to complete the Trusted Associate Sponsorship Systems (TASS) application and then notify the SP when approved. SP personnel shall obtain a CAC from the nearest Real Time Automated Personnel

Identification Documentation System (RAPIDS) Issuing Facility (typically the local Military

Personnel Flight (MPF)). While visiting or performing work on installation(s)/location(s), SP personnel shall wear or prominently display the CAC as required by the governing local policy. To be issued a CAC, the SP employee must meet the following requirements:

2.1.6.3.4.1. A favorably adjudicated National Agency Check with Inquiries (NACI) (now a Tier 1 or T1 background investigation) or equivalent in accordance with revised Federal Investigative

Standards is the minimum background investigation required for a final credentialing determination for a CAC.

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2.1.6.3.4.2. A CAC may be issued on an interim basis based on a favorable National Agency Check or a Federal Bureau of Investigation (FBI) National Criminal History Check (fingerprint check).

This must be adjudicated by appropriate approved automated procedures or by a trained Security or Human Resources (HR) specialist and successful submission to the Investigative SP (ISP) of a

NACI or a personnel security investigation (PSI) equal or greater in scope.

2.1.6.3.4.3. If the SP employee does not meet the minimal criteria for CAC issuance and does not require a clearance, see 2.1.6.5.4.

2.1.6.3.5. During performance of the service, the SP shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

2.1.6.3.6. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DoDM 5200.08v3_AFMAN 31-101v3, Installation Perimeter

Access Control, and DoD 5200.02_AFMAN 16-1405, Air Force Personnel Security Program.

2.1.6.3.7. Upon completion or termination of the contract or expiration of the identification passes, the SP shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

2.1.6.4. All commercial vehicles will be directed to Missile Road for processing through the

Commercial Vehicle Inspection (CVI) Area, when operational. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

2.1.6.5. Security Clearance Requirements.

2.1.6.5.1. The SP must possess or obtain an appropriate facility security clearance (SECRET) prior to performing work on a classified government contract. If the SP does not possess a facility clearance, the government will request one.

2.1.6.5.2. The SP shall request personnel security clearances, for employees requiring access to classified information within fifteen (15) business days after receiving a facility clearance or, if the

SP is already cleared, within fifteen (15) business days after service award.

Table Personnel Security Clearance Requirements by function.

Specialty Reason Clearance Required

Management Personnel Personnel requiring access to classified plans or members of the Crisis Action Team (CAT) or access to priority aircraft/equipment

SECRET

IT/Communications Personnel requiring to the SIPRNET SECRET

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Specialty Reason Clearance Required

CE-Operations and

Maintenance

Personnel requiring access to the vulnerability assessment

SECRET

CE-Installation

Maintenance and

Engineering

Personnel requiring access to the vulnerability assessment

SECRET

Emergency Management Personnel requiring access to the vulnerability assessment

SECRET

2.1.6.5.3. List of Employees. The SP shall maintain a current list of employees. The list shall include employee's name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the C-COR and Information Protection Office (IP Office) at the performance site thirty (30) calendar days prior to the full performance start date. Updated listings shall be provided when an employee's status or information changes, within three (3) business days (CDRL 0201). A Visit Request for all employees with a security clearance is required to be sent through the Defense Information System for Security (DISS) or successor system, and must be updated for any contract personnel changes, annually (CDRL 0209). IPO will supply the SP with the Security Management Office (SMO) codes for visit request(s), upon notification of on base performance. The SP shall notify the IP Office at the operating location thirty (30) calendar days before full performance start date. The notification shall include:

• Name, address, and telephone number of company key management representatives.

• The contract number and contracting agency.

• The highest level of classified information to which employees require access.

• The location(s) of service performance and future performance, if known.

• The date service performance begins.

• Any change to information previously provided under this paragraph.

2.1.6.5.4. Suitability Investigations.

2.1.6.5.4.1. SP personnel not requiring access to classified material shall successfully complete, as a minimum, a Tier 1 (T1) investigation, before operating government furnished workstations. The

SP shall comply with the DoDM 5200.02, Procedures for the DoD Personnel Security Program and AFI 17-130, Cybersecurity Program Management, and DoDI 5200.46, DoD Investigative and

Adjudicative Guidance for Issuing the Common Access Card, requirements. T1 investigation requests are initiated using the Standard Form (SF) 85 and are submitted to the installation

Information Protection Office through the using agency’s Security Manager (SM). T1 investigations are different from the Wants and Warrants checks, and are provided by the government at no additional cost to the SP.

2.1.6.5.4.2. Technicians requiring IT-Level I and II access with no access to classified material, the

SP shall complete Tier 3 (T3) investigations. These investigations are submitted using the SF 86 and are submitted to the Information Protection (IP) Office through the using agency Unit Security

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Manager within five (5) calendar days after contract start. These investigations are provided by the government at no additional cost to the SP.

2.1.6.5.4.3. SP must report immediately to 82 CES Security Assistant any subsequent automatic disqualification criteria IAW DoDM 1402.05, para 4.3, and presumptive disqualification criteria under para 4.4.

2.1.6.5.5. Security Assistant Appointment. The SP shall appoint a Security Assistant for the on base long term visitor group. The security representative may be a full-time position or an additional duty position. The security representative shall work with the host organization to provide employees with training required by DoDM 5200.1-V1, DoD Information Security Program:

Overview, Classification and Declassification, DoDM 5200.1-V2, DoD Information Security

Program: Marking of Information, DoDM 5200.1-V3, DoD Information Security Program:

Protection of Classified Information, and AFMAN 16-1404v1, Information Security Program:

Overview, Classification and Declassification, DoDM 5200.01v2_AFMAN 16-1404v2, Information Security Program: Marking of Classified Information, DoDM 5200.01v3_AFMAN

16-1406v3, Information Security Program: Protection of Classified Information, and DoDI

5200.48_DAFI 16-1403, Controlled Unclassified Information. The SP shall provide initial and follow-on training to SP personnel who work in AF controlled/restricted areas. AF restricted and controlled areas are explained in AFI 31-101, Integrated Defense (ID) Planning.

2.1.6.6. Controlled Unclassified Information (CUI). The SP shall comply with DoDI 5200.48, Controlled Unclassified Information, DoDI 5200.48_DAFI 16-1403, Controlled Unclassified

Information, DoDM 5200.01v1_AFMAN 16-1404v1, Information Security Program, and FOIA

Program. The SP shall monitor CUI aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information. SPs personnel must complete the DoD Mandatory CUI training, within thirty (30) days of full performance start. The CUI training course #IF141.06 at the Defense

Security Service Center for Development of Security Excellence (CDSE) Security Awareness Hub at: DoD Mandatory CUI Training #IF141.06, Annually

(https://securityawareness.usalearning.gov/cui/index/html).

2.1.6.7. Freedom of Information Act (FOIA). The SP shall comply with DoDM 5400.07_AFMAN

33-302, DoD Freedom of Information Act (FOIA) Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public. The SP shall comply with AFI 33-

332, Air Force Privacy and Civil Liberties Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013.

2.1.6.8. Data Rights. SP will be provided access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. During any PoP, all data pertaining to this PWS shall be returned to the Government or, with CO direction, destroyed upon contract expiration. SP shall not retain classified or unclassified material generated or received under this PWS and any resultant contract action after this PWS ends without approval of the appropriate office of primary responsibility.

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2.1.6.9. Reporting Requirements. The SP shall comply with AFI 71-101, Volume-1, Criminal

Investigations, and Volume-2, Protective Service Matters, requirements. SP personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, SP personnel, resources, and classified or unclassified defense information. SP employees shall be briefed by their management, upon initial on-base assignment and as required thereafter.

2.1.7. Physical Security.

2.1.7.1. Areas controlled by SP employees shall comply with DoDM 5200.08v3_AFMAN 31-

101v3, Installation Perimeter Access Control.

2.1.7.2. Operating Instructions (OI). The SP shall adhere to the AF activity OI for internal circulation control, protection of resources, and to regulate entry into AF controlled areas during normal, simulated, and actual emergency operations.

2.1.7.3. Lock Combinations. The SP shall comply with DoDM 5200.1-V3, DoD Information

Security Program: Protection of Classified Information, requirements for changing combinations to storage containers used to maintain classified materials. Access lock combinations will be protected from unauthorized personnel. The SP will adhere to the Air Force activity operating instructions ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. The SP is not authorized to record lock combinations without written approval by the Government Functional Director or Area Chief.

2.1.7.4. Traffic Laws. SP and SP employees shall comply with (installation) base traffic regulations.

Driver Distractions. IAW AFI 31-218, Motor Vehicle Traffic Supervision, Paragraph 4-2c(3), vehicle operators on a DoD installation and operators of Government owned vehicles will not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones, or other listening devices (except for hands-free cellular phones) while operating a motor vehicle is prohibited. Use of those devices impairs driving and masks or prevents recognition of emergency signals, alarms, announcements, the approach of vehicles, and human speech. The potential for driver distractions such as eating and drinking, operating radios, compact disc players, global positioning equipment, and so on should only be done when the vehicle is safely parked, when possible.

2.1.8. Publications and Forms.

2.1.8.1. The SP may obtain the forms and publications, located in Appendix 2A, expressly required to perform the work in this contract via the internet at AF e-Publishing, http://www.e-publishing.af.mil.

2.1.8.2. In the event that a federal form or publication is not available online or access to the site is not granted, SP may request the Chief COR to provide the publication and support for granting access to the e-publishing site. Supplements, Operating Instructions (OI), amendments, or other derivatives to the publications from any organizational level may be issued during the life of the

2-11 contract and must be followed if the publication are listed as mandatory. Any reference to a publication is meant to include the basic and all its supplements, amendments, and revisions.

2.1.8.3. SP shall be knowledgeable of and comply with all applicable Federal, State, and County, DoD, AF, and local regulatory guidance, instructions, and requirements for successful execution of this contract.

2.1.8.4. SP shall immediately implement those changes in publications, within twenty-four (24) hours, which result in a decrease, or no change in the contract price and notify the CO and C-COR in writing of such change(s). Should a decrease in contract price result, the SP shall provide a proposal for a reduction in the contract price to the CO.

2.1.8.5. Prior to implementing any mandatory revision, supplement, or amendment to a publication or directive that will result in a contract price increase, the SP shall submit to the CO a price increase proposal and obtain approval from the CO prior to implementing such changes. The SP shall submit a price increase proposal within sixty (60) calendar days from notification of the revision, supplement, or amendment-giving rise to increase in cost of performance; however, the CO may direct immediate implementation and waive the prior approval requirement (CDRL 0212).

2.1.8.6. Negotiation and/or increased cost approval may take place during or after implementation at the discretion of the CO. Failure of the SP to submit a price proposal to CO within sixty (60) calendar days from the date of receipt of any change shall require the SP to perform in IAW such change with no increase in contract price.

2.1.8.7. SP shall be responsible to ensure all publications and the publications, listed in Appendix

2A, are maintained and current. In the event there is a conflict between two (2) or more publications, the SP shall provide evaluation along with and necessary backup data to the CO and C-COR. CO will provide resolution of the conflict to the SP. SP shall ensure that all technical orders, regulations, instructions, manuals, pamphlets, and forms are current and available or on order to perform all requirements of this PWS.

2.1.9. Records Management.

2.1.9.1. Ensure all records used are consistent with the definition of records used in the Presidential and Federal Records Act Amendment of 2014. Records include all recorded information, regardless of form or characteristic, made or received by a Federal agency under Federal law or in connection with the transaction of business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organizations, functions, policies, decisions, procedures, operations, or other activities of the US Government or because of the informational value of the data in them. Records provided by or generated for the Government in the performance of the PWS, will remain Government property and shall be maintained IAW the following directives:

• Federal Records Act of 1950 (Public Law 81-754)

• Freedom of Information Act (FOIA) (Public Law 90-23)

• Privacy Act of 1974 (Public Law 93-579)

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• Department of Defense Manual (DoDM) 5200.01 Volumes 1-3

• Department of Defense Instruction (DoDI) 5015.02, DoD Records Management Program

• DoDD 5100.03, Support of the Headquarters of Combatant and Subordinate Unified

Commands

• DoD 5015.02-STD, Electronic Records Management Software Applications Design Criteria

Standard

• AFPD 33-3, Information Management

• AFI 33-322, Records Management and Information Governance Program

2.1.9.2. Identify a primary and alternate Records Inventory Manager in support of the Records

Management; Privacy Act; and FOIA Program and manage the program IAW AFI 33-322. Provide a Records Inventory Manager LOA by the full contract performance start date. (Attachment 1, Example Letters of Appointment)

2.1.9.3. Government owned records shall be segregated from SP-owned records, regardless of the media type. Government records management at the functional-level is under life-cycle management (creation, maintenance, storage and use, and disposition) of information records.

Prepare records; complete applicable records; and provide shipment of records requiring staging or retirement to the Federal Records Center. Maintain electronic records using an AF approved electronic records keeping system.

2.1.9.4. Action to destroy Government records can only be based on authorized records disposition schedule as approved by the National Archives and Records Administration (NARA). If there is no

NARA disposition, records shall be maintained by the SP until disposition is established by the CO.

2.1.9.5. All data created for Government use, or falling under the legal control of the Government, are federal records and shall be managed IAW NARA; objectives and policies of the DoD, and AF directives; and the records management legislation as codified in 44 U.S.C., Definition of Records, Chapters 21, 29, 31, 33, and 35; and FOIA (5 U.S.C. 552, Public Information; Agency Rules, Opinions, Orders, Records, and Proceedings); Privacy Act (5 U.S.C. 552a, Records Maintained on Individuals); AFI 33-332, Air Force Privacy and Civil Liberties Program; and Public Law 100-

235, Computer Security Act of 1987. Federal records shall be scheduled for disposition IAW 36

CFR, Loan of Permanent and Unscheduled Records, Chapter 12, Part 1228, Subpart E. All reports, records, files, documents, maintenance policies/operating instructions, and working papers shall be available to Government personnel, as requested.

2.1.9.6. SP shall maintain records in AFI 33-322, Records Management and Information

Governance Program; and disposed of IAW Air Force Records Information Management System

(AFRIMS) Records Disposition Schedule (RDS) located at https://www.my.af.mil/gcss-af61a/afrims/afrims.

2.1.9.7. Mail Processing. Pick up SP mail from the Base Information Transfer System (BITS) Bldg

551 and distribute mail for your respective service areas. Control accountable mail.

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2.1.10. Environmental Management for all Service Areas.

2.1.10.1. Provide all requirements of each service area in an environmentally responsible manner and in accordance with federal, state, and local environmental laws and regulations. Mandatory environmental publications apply to all service areas.

2.1.10.2. Comply with federally mandated environmental preference programs and DoD “Green

Procurement Program” (GPP) policy, SAFB requires the use of environmentally preferable products and services. These program elements include recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal Environmental Executive (OFEE) website https://www.sustainability.gov/.

2.1.10.3. Products and Materials. SP shall provide cleaning products in the performance of this

PWS that meet as a minimum, Green Seal Product Standards, https://www.greenseal.org/certproducts.htm. If it is determined that a product does not meet

Government performance requirements, submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. For a list of products that fall under the Environmental Protection Agency (EPA) Comprehensive

Procurement Guidelines (CPG) see the following (https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program), which meet the minimum recovered (recycled) content. Use bio-based products upon issuance of the bio-based product listing from the United States

Department of Agriculture (USDA) (http://usda.gov). Purchase and use Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy Management Program

(FEMP) Product Efficiency Recommendations product list. Cleaning products and material are not cost reimbursable items.

2.1.10.3.1. Environmental Issues. The Government acknowledges the SP has neither created, generated, nor contributed to the creation, generation, or existence of any hazardous or toxic material, or any other type of environmental hazard, contamination, or pollution, whether latent or patent, or to the release thereof or the violation of any law or regulation relating thereto, at a project site prior to the date on which the performance of the services is commenced. To support the AF initiative to centralize environmental functions and activities, the Government reserves the right to remove the environmental requirements in part or whole from the contract.

2.1.10.3.2. Fines for Environmental/Safety/Occupational Health Violations. The SP shall reimburse the Government for the cost of any environmental restoration undertaken by the Government to clean up releases caused by activities of the SP or any of its subcontractors. Further, the SP shall reimburse the Government for any civil or criminal fines or penalties levied against the Government for any environmental/safety/occupational health infraction caused by activities of the SP or any of its subcontractors. The SP is responsible for paying any fines levied against it by a regulatory agency

(EPA, OSHA, or NRC, etc.) that are a result of contract operations.

2.1.11. Base Exercises.

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2.1.11.1. At times support will be required in any or all service areas during base exercises. Provide adequate support for all base exercises and disaster responses and required personnel identified in

Appendix 2B IAW exercise needs and base OPLANs. Provide augmentation personnel to assist

Emergency Management Flight (CEX) in emergency/contingency situations to include wing exercises i.e., Emergency Management Support Team (EMST).

2.1.11.2. Provide Subject Matter Experts (SMEs) for the Wing Inspection Team (WIT) as needed

IAW AFI 90-201 to support the Commander’s Inspection Program (CCIP) to inspect wing-wide performance and programs. Specific duties include providing inputs for scenario development, inspecting assigned areas/functions, evaluating scenarios, participating in hot washes, and providing inputs to the inspection report. The WIT members assist the CCIP Director in validating and verifying the Wing, Group and Squadron self-assessment program results. All WIT members will maintain proper training and certification requirements.

2.1.12. OPLANS.

2.1.12.1. Coordination on various plans/agreements and innovation development through employee’s awareness (idea) program submissions. Review, provide input and resolve issues with various plans/agreements such as Host Tenant Support Agreements (HTSAs), Inter-Service

Support Agreements (ISSAs), Operations Plans (OPLANS), and Exercise Plans (ExPlans) (See

Appendix 2I). Host Tenant Support Agreements can be accessed at the following link:

https://usaf.dps.mil/teams/ 13569/SAMT/Module/Home.aspx. (See Appendix 2I.1.2)

2.1.12.2. Service Delays. Notify the C-COR and CO within 24 hours of any condition that may delay SP’s performance immediately after discovery or notification.

2.1.12.3. Continuation of Essential DoD SP Services. IAW DFAR 252.237-7023, Continuation of

Essential Contractor Services, unless otherwise directed by an authorized Government representative, it is determined that the services identified in this PWS are not essential for performance during an unforeseen natural or military crisis (e.g., tornado, hurricane, insurrection).

SP’s primary responsibility is to safeguard all SP personnel; secure all equipment and classified material.

2.1.13. Quality.

2.1.13.1. Quality Management System (QMS).

2.1.13.1.1. The QM strategy is grounded in the following precepts:

2.1.13.1.1.1. The relationship between the SP and the government will be a collaboration committed to the mutual success of each party.

2.1.13.1.1.2. The performance strategy is based on the concept whereby the government establishes

Service Summaries (SSs) and then validates the SP’s achievement of those SSs.

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2.1.13.1.1.3. The SP shall provide information collection and analysis tools to capture data required by the SSs. All data will be available to the government without restriction.

2.1.13.1.1.4. The SP shall separately document all QC and QA activities performed and make the records available to the government.

2.1.13.1.1.5. The SP shall develop, implement, and maintain a QMS based on approaches and methodologies described in SP’s accepted proposal from source selection, complies with the PWS requirements, SP’s Quality Control Plan (QCP) and SP’s Customer Satisfaction Plan (CSP) (CDRL

0203, 0206).

2.1.13.1.1.6. The SP performs and documents inspections as required by the Management Internal

Control Toolset (MICT) and provides results to government as requested. All Self-Assessment

Checklists (SAC) will be accomplished semi-annually and quarterly to coincide with SAFB inspection schedule. (See Appendix 2B.1.7) When self-inspection checklists are modified or added to the MICT, the SP shall re-accomplish the checklists IAW established AF guidance. The SP shall enter all appropriate information into the MICT information system along with supporting documentation.

2.1.13.1.1.7. The SP shall provide program management and oversight of functional programs delineated in the PWS (e.g., Shelter Management, Flightline Drivers Training (only SP employees and sub-SPs), IT Equipment Accountability, Facility Managers, Vehicle Control Officers, Supply

Account Custodians, etc.). Upon request, provides metrics and validation results to the 82d Training

Wing Inspector General (IG) to confirm program health.

2.1.13.1.1.8. The SP shall provide any data and/or metrics used to report AF Common Output Level

Standards (AF COLS) as established by HHQ.

2.1.13.2. Roles and Responsibilities.

2.1.13.2.1. Executes Quality Control/Management Plan (QMP).

2.1.13.2.2. Maintains separate Quality Control and Quality Assurance functions to evaluate PWS requirements and performance objectives.

2.1.13.2.3. Ensures non-conforming services are identified, corrected and the QMP is revised to prevent recurrence.

2.1.13.2.4. Recommends changes to the contract that will provide operations that are more effective or eliminate unnecessary costs.

2.1.13.2.5. Attends and participates in Multi-Functional Team (MFT) meetings.

2.1.13.3. SP’s Quality Management Program.

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2.1.13.3.1. The SP shall be required to submit plan(s) for how they will implement and conduct programs for quality management and customer complaints within thirty (30) calendar days prior to full performance start and then as required. The plan will include all content from the SP’s source selection proposal.

2.1.13.3.2. Quality Management Plan (QMP). SP shall submit a QMP to the Chief COR and CO for review and acceptance within thirty (30) days prior to full performance start (CDRL 0203). The

QMP shall specifically address the SP’s strategy to provide Performance Management, Quality

Assurance (QA), Quality Control (QC) and Quality Improvement. The plan must be comprehensive, detailed, and logical. Any changes after initial QMP submission shall require resubmission to the C-COR and CO, NLT ten (10) calendar days prior to any changes being implemented by the SP, for reacceptance. During the mobilization period, the SP shall provide a formal presentation to the government describing, in detail, all aspects of the QMP.

2.1.13.3.3. The QMP will detail how the SP shall gather, manage, analyze, store, and report data used to calculate all performance outcomes (Service Summaries). Performance measures should be used real-time and display trend information. The data collected by the SP shall support monthly, quarterly, semi-annual, and annual performance reporting to include government requests.

2.1.13.3.4. The SP will use government legacy systems as the primary systems for Performance

Measurement Data Collection. The SP may need to augment existing systems and tools for capturing and controlling performance measurement data. SP shall make these systems available to the government at no additional cost. Performance measurement data will be non-proprietary. The government will have open access to any data collection, storage, or analysis system that contains performance measurement data.

2.1.13.3.5. The QMP will include as a minimum:

2.1.13.3.5.1. Organizational chart showing structure and lines of authority for the Quality

Management department to include Performance Management, Quality Assurance (QA), Quality

Control (QC) and Quality Improvement. It must include the names and qualifications of the Quality

Manager, Inspectors and Auditors in a separate attachment.

2.1.13.3.5.2. Provide a Description of the duties, responsibilities, and authority, for the Quality

Manager, QC, QA, and Quality Improvement functions.

2.1.13.3.5.3. Provide a Description of the QA approach to evaluate the quality, accuracy, and timeliness of delivered PWS requirements, work processes and performance outcomes. Description of QA methodology and tools used to identify, measure, analyze, correct, and prevent potential and actual performance deficiencies. Description of key QA policies and procedures that will be used to ensure product and service quality.

2.1.13.3.5.4. Provide a Description of the QC approach to inspect, detect, correct, and prevent product and service deficiencies at the worker level. Description of QC methodology and tools used to monitor, measure, analyze, adjust, and implement actions to eliminate and correct non-

2-17 conforming products and services. Description of key QC policies and procedures that will be used to ensure product and service quality.

2.1.13.3.5.5. Provide a Description of procedures to identify and prevent non-conformance and repeat defects.

2.1.13.3.5.6. Provide a Description of the Quality Improvement approach to identify opportunities to increase value to the customer and stakeholders by improving effectiveness and efficiency of processes and activities throughout the contract. Description of methodology and tools used to detect and eliminate sources of inefficiencies, re-work, errors, waste, and customer or stakeholder dissatisfaction. Describe key quality improvement policies and procedures that will be used to ensure product and service quality for quality improvement. Any compliance inspection failure, outcome failure, or validated customer complaint will require a formal response to the C-COR.

Each response will contain, as a minimum, the following information: 1) assessment number 2) original language for failure or complaint 3) root cause identification 4) corrective action 5) process to prevent reoccurrence, 6) estimated completion date.

2.1.13.3.5.7. Provide a Description of how documentation will be handled, i.e., work instructions, procedures, inspection results, audit results, action planning, process improvement, etc. Provide a

Description of how performance data will be handled, i.e., control, data collection, data sources, data capture systems, validation, analysis, storage, reporting, etc.

2.1.13.3.5.8. Provide a Description of how the MICT checklists will be incorporated into the SP’s inspection program and will be completed at least semi-annually and/or quarterly. Depending on which MICT checklist is assessed, there are some, which require quarterly assessments.

2.1.13.3.5.9. Provide a Description of how AF Common Output Level Standards (COLS) will be collected,…