Attachment 16 Past Performance Questionnaire.docx

Attachment 16

Past Performance Questionnaire (PPQ) for Solicitation HT0011-20-R-0023, RCP Name of Contractor Requesting Reference: Fill in your company name here Name of Contractor Submitting as Prime Offeror to DHA: If you are a sub-contractor or teaming partner to a prime contractor who is proposing to DHA on this solicitation, please state the name of the company that is proposing as the Prime Offeror.

The Defense Health Agency, Contracting Operations Division is conducting an evaluation of this company’s previous record of performance as part of a source selection process to award a contract for similar services. We respectfully request the reference fill out Part 2 and the reference forward this questionnaire: Not Later Than Offer Due Date on Block 8 of Page 1 of the Solicitation or most recent amendment via email to Stephanie.l.marsh6.civ@mail.mil. For questions related to this form, please contact: Stephanie Marsh, Contract Specialist, via email.

***Each Reference (and associated submitted Past Performance Questionnaire) may only cite one (1) contract number. If the contract is an IDIQ contract or a Blanket Purchase Agreement, only one (1) delivery/task order or call order (under BPA) may be cited. A reference is defined as 1 contract or order; not a long term contract (i.e. 5 years) and various follow on contracts, i.e. bridge contracts. If a single reference (and associated PPQ) provides more than 1 contract number or more than 1 associated order, that entire reference will not be provided to the evaluation team, will not be evaluated, and the offeror’s past performance rating may be negatively impacted.***

PART I: THIS PART FOR COMPLETION BY CONTRACTOR REQUESTING REFERENCE ONLY. OFFERORS SHOULD COMPLETE ONE COPY OF THIS FORM FOR EACH REFERENCE PROVIDED.

Name of Individual/Firm being evaluated: __________________________________________ Name of Firm/Agency for which the referenced work was performed:____________________________________________________________________________________ Name, address and phone number of the COR: _______________________________________________________ Name, address and phone number of the Contracting Officer: ____________________________________________ Was this work with a: Commercial __ Fed. Govt ___Local/state Govt __ entity.

Name, Title, Employer and Contact Information for Individual Providing Reference: __________________________________________________________________________________________________________________________________________________________________________________________ Period of Performance: ________________________________________________ Contract Award Date: _________________________________________________ Contract Completion Date: _____________________________________________ Check Contract Type: Fixed Price (FP)_ FP Incentive_ FP Economic Price Adjustment_ Award Fee_ Cost Plus Fixed Fee (CPFF) completion_CPFF Term_ CP Incentive Fee_ Cost Plus Award Fee_ Indefinite Delivery/Indefinite Quantity_ Basic Ordering Agreement_ Requirement_ Labor Hour_ Time and Material_ Sealed Bid_ Negotiated_ Competitive_ Non-competitive_ Contract Amount: ___________________ Prime Contractor: YES NO PWS paragraph(s) that the reference applies to: _____________________________________________________________________________________________ The contract number and services provided: _________________________________________________________ Relevance of the referenced contract to the current requirement: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PART II: THIS PART FOR COMPLETION BY REFERENCE ONLY. References are asked to complete all items set forth in this Part II and return the completed form by Not Later Than Offer Due Date on Block 8 of Page 1 of the Solicitation or most recent amendment. The reference must remit this form via email; filled out in its entirety, directly to Stephanie.l.marsh6.civ@mail.mil, the Contract Specialist. The past performance questionnaire must NOT be sent by the Offeror to the Contract Specialist.

For each performance element identified below, references should evaluate performance of the firm or individual identified in Part 1 of this form. Where the reference lacks sufficient information to provide an evaluation for a particular performance element, this should be noted. Where any deficiency or unfavorable information is identified, the reference should identify any mitigating factors that may weigh in favor for the person/firm on whose behalf the reference is provided (i.e., problems due to causes outside the contractor’s control). An individual within your organization that is knowledgeable of the contractor’s day-to-day operations and overall performance should complete this questionnaire.

Name of Respondent: _______________________________________________ Position and Title: __________________________________________________ Telephone Number: _______________________FAX Number: _____________ Email Address:____________________ Address:________________________________________________________ Date Questionnaire was Completed: _____________ Detailed description of Work/Requirement: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Contract Amount: ___________________ Was a Subcontracting Plan Required?__________ Contract Award Date: ____________Contract Completion Date: ________________________ On what basis are you qualified to evaluate the performance of subject firm/individual? _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

The following chart depicts the ratings that are to be used to evaluate the contractor’s performance:

There were problems, some of a serious nature, for which corrective action was only marginally effective.

Performance did not meet contractual requirements.

There were serious problems, and the contractor’s corrective actions were ineffective.

When responding to the questions listed, circle the letter that most accurately describes the contractor’s performance or situation. For any neutral, marginal, or unsatisfactory rating, please provide explanatory narratives in the remarks block. These narratives need not be lengthy, just detailed. If a question is not applicable, circle N/A. If you circle a Yes/No answer that is marked with an asterisk (*), please provide a corresponding explanation in the remarks block. If more space is required, use the back of the questionnaire or attach additional pages. Handwritten responses to this questionnaire are acceptable. However, if responses are handwritten, please print legibly.

Your time and effort in providing this vitally important information are greatly appreciated.

PERFORMANCE ELEMENTS:

QUALITY OF SERVICE

1. Contractor’s ability to meet minimum quality standards specified for E VG S N M U N/A performance.

2. Contractor’s ability to effectively control the quality of services provided. E VG S N M U N/A

3. Contractor’s compliance with contractual terms and conditions. E VG S N M U N/A

4. Quality of products furnished. E VG S N M U N/A

5. Overall rating of contractor’s standard of workmanship. E VG S N M U N/A

6. Overall rating of contractor’s quality of services. E VG S N M U N/A

TIMELINESS OF PERFORMANCE

1. Contractor’s ability to meet specific response times and E VG S N M U N/A scheduled time frames for completion of specific tasks.

2. Contractor’s responsiveness/timeliness for providing E VG S N M U N/A administrative reports/documents requires by the contract.

3. Contractor’s adherence to delivery schedules? E VG S N M U N/A

4. Contractor’s timeliness in responding to emergency services E VG S N M U N/A requirements.

5. Overall rating of contractor’s responsiveness/timeliness. E VG S N M U N/A

BUSINESS RELATIONS

1. Contractor’s ability to identify problems and potential E VG S N M U N/A problems, and promptly notify the Contracting Officer.

2. Contractor’s ability to correct problems and prevent or E VG S N M U N/A mitigate potential problems in a timely manner.

3. Contractor’s willingness to improve and correct E VG S N M U N/A noncompliance issues or concerns.

4. Contractor’s ability to use effective approaches and provide E VG S N M U N/A technical expertise and resources to solve contract problems.

5. Extent to which the contractor has demonstrated reasonable E VG S N M U N/A and cooperative behavior.

6. Contractor’s effectiveness in interfacing with the Contracting E VG S N M U N/A Officer, quality assurance personnel, and customers.

7. Contractor’s flexibility in satisfying the requirements of its E VG S N M U N/A customers.

8. Extent to which the contractor provided prompt and courteous E VG S N M U N/A service when responding to customer complaints.

9. Contractor’s ability to coordinate, integrate, and provide for E VG S N M U N/A effective subcontractor management.

10. Overall rating of customer satisfaction. E VG S N M U N/A

11. Overall rating of business relations. E VG S N M U N/A

MANAGEMENT OF KEY PERSONNEL

1. Contractor’s ability to select and retain cooperative and E VG S N M U N/A effective key personnel, such as the contract manager and quality control personnel.

2. Extent key personnel were knowledgeable about contractual E VG S N M U N/A requirement.

3. Contractor’s ability to meet appropriate staffing levels with E VG S N M U N/A qualified personnel in order to provide required services.

4. Rate the contractor’s ability to provide continuity of key E VG S N M U N/A personnel on the contract.

5. Rate the contractor’s ability to replace key personnel in a E VG S N M U N/A timely fashion.

6. Contractor’s ability to effectively manage subcontractors. E VG S N M U N/A

7. Rating the level of the functional expertise of the E VG S N M U N/A contractor’s staff.

8. Overall rating of contractor’s management of key personnel. E VG S N M U N/A

COMPLIANCE WITH ENVIRONMENTAL, SAFETY, HEALTH, AND SECURITY REQUIREMENTS

1. Has the contractor ever received an Notices of Violations E VG S N M U N/A for Compliance with environmental laws or regulations?

2. Contractor’s compliance with environmental requirements? E VG S N M U N/A

3. Contractor’s compliance with health requirements? E VG S N M U N/A

4. Contractor’s compliance with safety requirements. E VG S N M U N/A

5. Contractor’s compliance with security requirements. E VG S N M U N/A

COST MANAGEMENT

1. Extent to which the contractor provided reliable, supportable E VG S N M U N/A cost estimates or proposals.

2. Extent to which the contractor met the proposed cost estimates? E VG S N M U N/A

CONTRACTUAL CONSIDERATIONS

1. If a subcontracting plan was required, extent to which E VG S N M U N/A contractor met applicable goals for small business participation.

2. Has an election even been made not to exercise an option YES No or continue relations due to contractor’s poor performance?

3. Has Contract Discrepancy Report ever been issued? YES No

4. Has a cure notice or shoe cause notice ever been issued? YES No

5. Has this contract been partially or completely terminated YES No for default or convince?

Partially _________ Completely ___________

6. Are there any pending terminations? YES No

7. Overall rating of contractor’s performance under this contract. E VG S N M U N/A

8. Would you hire this contractor again? YES No

*REMARKS

PART III: FOR COMPLETION BY GOVERNMENT:

Additional Comments (Please continue on a separate page if necessary).