Attachment 11- SST FFDO PWS.pdf

PERFORMANCE WORK STATEMENT, FEDERAL FLIGHT DECK OFFICER PROGRAM

SUPPORT SERVICES, TRANSPORTATION SECURITY ADMINISTRATION (TSA),

LAW ENFORCEMENT/FEDERAL AIR MARSHAL SERVICE

1.0 General The contractor shall support the Federal Flight Deck Officer (FFDO) Program in the areas of project management, Government Furnished Equipment, Information and Property, planning & scheduling, data management, logistics, and technical assistance in the areas of initial training, firearms re-qualification, and recurrent training.

1.1 Requiring Organization

The Government organization requiring the services described herein is as follows:

Department of Homeland Security Transportation Security Administration Law Enforcement/Federal Air Marshal Service Aviation Programs Branch 6595 Springfield Center Dr. Springfield, VA 22150-1923

1.2. Background and Scope of Work Title XIV of the Homeland Security Act of 2002, known as the Arming Pilots Against Terrorism Act or APATA, requires the Under Secretary of Transportation for Security (Administrator, TSA) to establish a program to train, equip, and deputize eligible volunteer pilots of commercial passenger air carriers as Federal law enforcement officers, to be known as Federal Flight Deck Officers (FFDOs), for the purpose of defending the flight decks of aircraft against acts of criminal violence and air piracy. The subsequent enactment of the Vision 100 – Century of Aviation Reauthorization Act in December 2003 expanded eligibility for the FFDO program to pilots of all-cargo aircraft, flight engineers, and navigators.

APATA requires FFDOs to re-qualify to carry their firearm at an interval that is determined by the TSA Administrator. Procedural requirements established for the program pursuant to APATA also mandate that FFDOs shall successfully complete a program of recurrent training that includes instruction in firearms proficiency, use-of-force, judgmental pistol shooting, weapon retention, and other selected topics.

1.3 Government Acronyms and Definitions

1.3.1 CO – Contracting Officer

1.3.2 COR – Contracting Officer’s Representative

1.3.3 DHS – Department of Homeland Security

1.3.4 OLE/FAMS – Office of Law Enforcement/Federal Air Marshal Service

1.3.5 PRS – Performance Requirements Summary

1.3.6 PWS – Performance Work Statement

1.4 Place of Performance/Travel All support contractor employees shall be required to work at the Contractor’s facility with the exception on the following:

(1) The Recurrent Training Program is held in Atlantic City, New Jersey, Dallas, Texas and Atlanta, GA.

(2) The Contractor will be required to travel for all non-local training at TSA-CONUS Locations designated by TSA

(2) The Contractor will likely be required to travel to affected training sites to respond to TSA issued Unsatisfactory actions.

Travel associated with the two above number items that is outside of the vendor’s local commuting area will be reimbursed to the Contractor in accordance with FAR 31.205-46. The Contractor shall obtain the CO’s approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event.

All other travel will not be subject to reimbursement.

1.5 Contractor Personnel All labor proposed for the requirements defined herein shall meet the labor qualifications described in the Attachment number 2 to the Specialized Security Training (SST) base contract, which is entitled “B.2 – Labor Category List and Qualifications”. The Government may request the resume of any support personnel to verify that personnel meet the qualified personnel requirements described herein. The Contractor shall provide qualified personnel in sufficient number to meet the requirements of this SOW. Personnel must be adequately trained to perform the functions necessary to meet the requirements of this PWS.

1.6 Security Contractor access to classified information is not currently required under this effort.

However, during performance, it may be necessary for the Contractor to handle sensitive or proprietary information pertinent to TSA’s operations, which must be handled in accordance with TSA’s applicable policies and procedures.

1.6.1 SSI and SPII Procedures All contractor personnel are required to keep all Sensitive Security Information (SSI) and Sensitive Personally Identifying Information (SPII) secured appropriately both during and after a re-qualification session. The system requirements for maintaining SSI and SPII shall be in compliance with the TSA MD 2100.2, Privacy and Information Collection Policy and TSA MD 1400.3 TSA Information Security Policy.

1.6.1.1 Information concerning the deployments and operations of FFDOs, and numbers of FFDOs aggregated by aircraft operator is considered Sensitive Security Information (SSI). The name or other identifying information that identifies a person as a current, former or applicant for Federal Flight Deck Officer is considered SSI. The system requirements for maintaining SSI and Sensitive Personally Identifiable Information (SPII) shall be in compliance with the TSA MD 2100.2, Privacy and Information Collection Policy and TSA MD 1400.3 TSA Information Security Policy.

1.6.2 Data Management and System Documentation

1.6.3.1 All FFDO data to include names, addresses, training scores etc. will be secured in a TSA provided electronic database system.

1.6.3.2 TSA requires the contractor to provide an electronic upload of training data to the TSA provided database on a daily basis, to include the names and dates of attendance of FFDO’s who attend and pass initial, recurrent training, and firearms re-qualification. On occasion additional training data may be added to include new equipment and/or new training requirements that arise throughout the period of performance. Accordingly, TSA and the contractor shall coordinate the requirements to ensure data is uploaded.

1.7 Compliance with the Service Contract Act This task order is subject to the Service Contract Act of 1965. Compliance with the applicable Department of Labor’s Service Contract Act Wage Determination is required

1.8 Performance Requirements Summary This requirement is performance based and therefore incorporates the Performance Requirements Summary (PRS) outlined in PWS Section 6.0 Performance Requirements Summary. In general, the PRS sets forth the expected outcomes (objectives) of the task order, the service required of the Contractor to attain the objectives, a performance standard per outcome, the surveillance method for recording contractor performance, and a plan in the event the Contractor does not meet the listed performance standards. The PRS is not an exclusive remedy and the inclusion of the PRS does not preclude the Government from using any other remedy available by law or task order terms, including reductions in payment in accordance with any contractual clause for inspection of services.

1.9 Report Requirements

1.9.1 Unless otherwise specified by the COR, the Contractor shall deliver one (1) electronic copy with read/write capability or written duty as specified in the deliverable schedule. Electronic copies shall be delivered via email attachment or other mutually agreed upon electronic medium. The electronic copy shall be compatible with TSA computer workstations, format application or a format mutually agreed to by the parties. The Contractor shall successfully complete and submit products in accordance with the requirements of each task.

1.9.2 Customer assistance, travel, and expenditure logs shall be created using Microsoft Excel. Monthly activity reports and meeting attendance minutes should be created using Microsoft Word. All reports shall be prepared monthly and are due in accordance with the due date identified section.

1.9.3 Incident Report and Firearms Safety Forms

The contractor shall provide the Incident Reports and Firearms Safety Forms as needed. Critical incidents must be reported within 24 hours.

1.10 Intellectual Property

Intellectual property shall be handled in accordance with the relevant clauses in the Base SST ID/IQ contract, including FAR clauses 52.227-3, 52.227-11, 52.227-14, 52.227-16, and 52.227-17. As such, all associated documentation, including reports, curriculum, etc., created by the Contractor under this task order shall become the property of the Transportation Security Administration. No proprietary markings shall be on any deliverables submitted to TSA.

1.11 Post-Award Conference

The Post-Award conference will cover the terms and conditions of the task order, the working relationship, contract administration, and other administrative concerns. The Post-Award Conference is to be held no later than two (2) weeks after the date of task order award. The Contractor will be contacted by the Contract Specialist or the COR to coordinate the Post-Award Conference.

1.12 Monthly Status Report and Meeting

Each month after the Post-Award Conference, the Project Manager shall provide a Monthly Status Report to the COR to provide the status of completed activities, activities in progress, near-term deliveries, scheduling statistics, reporting requirements, recurrent support activity, and any additional general concerns with the program for all work requirements described in this Performance Work Statement (including deliverables at risk of not being submitted timely). This report must also break out the financial status of each CLIN (amount invoiced for, break out of authorized expenses, etc.). The Project Manager shall meet with the COR in person or by a teleconference phone call within 48 business hours of the submission of the Monthly Status Report to brief the COR on the report and discuss each element of the report, unless this requirement is waived by the COR.

1.13 Quality Control Plan

The Contractor shall establish and execute a quality control plan that ensures the Contractor meets the performance standards outlined in PWS 7.0. This plan shall be submitted to the COR for review no later than 10 business days after award. The purpose of this Quality Control Plan is to document the processes and practices that the contractor will employ to consistently meet the performance standards outlined in PWS 7.0.

1.14 Quality Assurance Surveillance Plan (QASP)

TSA personnel will verify whether the objectives and performance requirements listed in PWS 7.0, Performance Requirements Summary (PRS), are met. Verification and surveillance will occur as specified in the PRS and in accordance with the approved QASP, which will be provided shortly after award.

1.15 Non-Disclosure Agreements

Contractor employees, prior to beginning work, shall sign a non-disclosure agreement to be furnished to the contracting officer.

1.16 Period of Performance

The period of performance of this requirement is one year from the date of award, with four (one year option periods).

1.17 Review, Revisions, and Acceptance of Deliverables

1.17.1 Review and acceptance will be conducted in accordance with the SST Base ID/IQ section E.1.

1.17.2 The COR will review deliverables prior to acceptance and provide the Contractor with e-mail notification of acceptance or rejection. The COR shall review the deliverable for acceptance or rejection within the number of Government review days specified in the deliverable section in PWS section 6.0. In the event of a deliverable rejection the COR will concurrently notify the Contractor of the reason(s). The Contractor shall correct and resubmit rejected deliverables no later than five business days after receiving the rejection notification from the COR.

1.18 TSA Quality Assurance (QA) Assessments or Observations of Training Provided under this Task Order

1.18.1TSA personnel are authorized to observe and/or assess any contractor-administered firearms re-qualification or recurrent training activity at any time, and without prior notification to the contractor. All observation findings will be made available to the FFDO Program Manager.

1.18.2 TSA shall conduct Quality Assurance (QA) assessments of FFDO re-qualification sites, instructors and associated activities. QA Assessors shall be admitted to any re-qualification or recurrent training facility after presenting official credentials for inspection by the LFI.

1.18.3 QA Assessments shall be conducted in accordance with established QA program procedures and in a manner that, to the extent possible, does not distract from the training delivery.

1.18.4 In the event TSA personnel observe any action or conduct on the part of any person that creates an imminent safety concern, they shall be authorized to intervene directly with the individual(s) in order to prevent such from occurring. The lead instructor shall be immediately informed of the action taken, and shall suspend the training activity in order to take such steps as are necessary to manage and correct the situation

1.19 Access to Training Sites by TSA Personnel

Non-QA TSA personnel may also be on hand to observe firearms re-qualification and/or recurrent training, and shall be admitted to the facility after presenting official DHS/TSA credentials for inspection by the LFI.

1.20 Contractor Removal of Training Students

Upon the request of TSA, the Contractor shall remove any individual from a training class for cause, including failure to provide an updated medical clearance form, injury, unsafe or disruptive conduct, or failure to re-qualify.

2.0 Government Furnished Resources & Information

2.1 TSA Furnished Resources & Information

2.1.1 The following equipment will be provided to the Contractor:

(1) The Government will provide an inert training slide, barrel and recoil spring assembly for conversion into an inert training firearm used for demonstration purposes, in accordance with applicable training facilitator guides.

(2) The Government will provide Requalification Brief Instructor Materials, Facilitator Guide and other instructional material.

(3) All ammunition will be procured by the government. The government is responsible for maintaining a sufficient level of ammunition to support training.

(4) Government personnel will provide dashboard training for contractor personnel.

(5) PIV Cards and card readers for Planning and Scheduling System as needed

(6) TSA-issued Laptops to access the FFDO Dashboard System (if needed in future).

3.0 Contractor Furnished Resources

The Contractor shall furnish all materials, equipment, labor and services necessary to fulfill the requirements of this PWS other than those provided in PWS 2.0.

4.0 Requirements/Tasks

This section identifies the work tasks required for this Performance Work Statement.

4.1 Contractor Program Management and Quality Assurance

The Contractor shall provide all of the necessary program management and quality assurance in support of this PWS to include the following support tasks:

(1) The contractor shall provide project oversight of tasks that include the budget, milestones, contract deliverables and overall program performance.

(2) The contractor shall use internal procedures for the overall management and conduct of this task order.

(3) The contractor shall complete the Monthly Status Report and Meeting.

(4) The Contractor shall provide adequate quality assurance to ensure deliverables, including services, meet contract requirement.

(5) The contractor shall be subject to TSA Quality Assurance (QA) Assessments. The contractor shall provide Corrective Action Plan one week after receipt of a TSA QA Unsatisfactory Report.

(6) New Business Rules/Procedures – On occasion, new or revised procedures may have to be implemented due to changes in the business rules for the FFDO Program. These procedures may include, but not be limited to additional training or travel requirements, implementing program efficiencies, and providing “task-specific” reports. Accordingly, the Project Manager shall be requested to provide comments and feedback on any procedure that may impact the contract, and shall provide full cooperation to the FFDO Program Office in implementing any new or revised procedures.

4.2 Government Furnished Equipment and Tracking Support

The contractor shall manage and operate a space to handle the receipt, storage, shipping, tracking and maintenance of Government Furnished Equipment (GFE) and Contractor Furnished Equipment (CFE) for the FFDO Program. The contractor shall functionally operate the designated area for this contract in the designated facility including the GFE assigned. Currently, the facility is a federally-leased facility located in Dallas, TX. Historically the requirement has been supported by 2,600 square feet to include a 360 feet ammunition cage. The contractor will be provided space for one full time equivalent to support this task.

4.3 Planning and Scheduling

4.3.1 Planning and Scheduling: Initial Training

4.3.1.1 The contractor shall utilize TSA’s provided electronic database system to schedule eligible volunteers for FFDO Initial Training. TSA will provide contractor personnel access and training to the system in order for them to contact volunteers (access will be provided via Government-provided PIV Cards).

4.3.1.2 The contractor shall schedule eligible volunteers for initial training classes on a first-com/first-service basis, on dates of their choosing.

4.3.1.3 The contractor shall schedule a minimum of 20 classes with a maximum of 42 classes. There will be no more than one class in a week consisting of a maximum of 48 volunteers per class. Typical class size is 36. There is no minimum class size.

4.3.1.4 All initial training classes will be offered at the Federal Law Enforcement Training Center (FLETC) in Artesia, New Mexico.

4.3.1.5 The contractor shall not schedule any initial training classes in the weeks that have Federal Holidays (As identified by the U.S. Office of Personnel Management (OPM).

4.3.1.6 The contractor shall send a Letter of Instruction to each student prior to training which provides adequate logistical and course preparation for training.

4.3.2 Planning and Scheduling: Semi-Annual Firearms Requalification

4.3.2.1 Each FFDO shall requalify with his/her issued firearm during the second calendar quarter following their initial qualification and certification into the program and every second calendar quarter thereafter.

4.3.2.2 The contractor shall notify each FFDO by e-mail of the requirement to requalify sixty (60) days and (30) thirty days prior to the quarter in which they are due to requalify.

4.3.2.3 The contractor shall utilize the TSA provided database system to schedule FFDOs for firearms requalification.

4.3.2.4. The contractor shall plan to schedule all FFDOs for firearms requalification sessions twice per year under this Task Order.

4.3.2.5 The contractor shall plan/schedule requalification at thirty-seven (37) locations throughout the United States.

4.3.2.6 The contractor shall send a Letter of Instruction to each student prior to training which provides adequate logistical and course preparation for training.

4.3.2.7 The contractor shall plan/schedule all 4-hour requalification sessions on monthly basis. The contractor shall distribute these sessions between the approved TSA requalification sites, based on documented demand or other priority identified by the FFDO Program Office. Any deviations from the proposed sites and amount of sessions at each site will require COR approval prior to adding or deleting a session.

4.3.2.8 At the Anchorage Requalification Site, the contractor shall plan/schedule four (4) sessions per quarter (two four-hour sessions, scheduled on two consecutive days) Quarter 2- Anchorage, Quarter 4 - Anchorage. TSA is the approving authority for all proposed schedules.

4.3.2.9 The contractor shall record all individual requalification results in the TSA provided database within twenty-four (24) hours of the completion of the requalification training event.

4.3.2.10 The contractor shall provide a list of all FFDOs that attend or complete requalification outside of their assigned quarter.

4.3.2.11 The contractor shall provide TSA with a copy of the requalification schedule sixty (60) days (when possible based on the range scheduling limitation) and thirty (30) days prior to the first day of the requalification quarter. The contractor shall post the requalification schedule on the TSA provided database system

4.3.2.12 Optional When exercised, the contractor shall plan/schedule and deliver no more than ten additional requalification sessions to be delivered at locations approved by TSA.

4.3.2.13 Optional When exercised, the contractor shall plan to add up to seven (7) additional requalification sites. These sites will be determined based on documented demand or other priority identified by the FFDO Program Office. Any deviations from the proposed sites and amount of sessions at each site will require COR approval prior to adding or deleting sessions.

4.3.3 Planning and Scheduling: Recurrent Training

4.3.3.1 The contractor shall schedule FFDOs for the class date of their choice, on a first-come/first-serve basis. NOTE: FFDOs will be responsible for completing this course within 36-60 months after the date of their initial deputation, and every 36-60 months thereafter.

4.3.3.2 The contractor shall schedule up to two (2) Recurrent Training (RTP) classes per week per training site with a maximum of 24 FFDOs per class. Each class will be two (2) consecutive days in length.

4.3.3.3 Classes are currently offered at the TSA Training Academy, William J. Hughes Technical Center, Building 291E, Atlantic City International Airport, NJ 08405, 500 Airline Drive, Coppell, TX 75019 and

1075 S, Inner Loop Road, College Park, GA 30337. NOTE: The Dallas RTP site will utilize a different range facility then the one utilized for Semi-annual Requalification Training.

4.3.3.4 The contractor shall not schedule any RTP classes on Federal holidays.

4.3.3.5 The contractor shall notify each FFDO ninety (90) days prior to expiration of the individual medical clearance to attend recurrent training, and again when the expiration occurs.

4.3.3.6 The contractor shall notify each FFDO sixty (60) days and thirty (30) days prior to the first quarter in which they are eligible to attend RTP. The contractor shall transmit these notifications via email. The FFDO Program Office will provide text for the notifications.

4.3.3.7 FFDOs will be responsible for submitting an updated medical clearance form to FAMS medical staff before attending (RTP). Contractor shall confirm medical clearance form is updated a week prior to the scheduled training date. Contractor shall follow-up with student for any missing forms and/or information.

4.3.3.8 TSA will notify the contractor if an individual should be removed from a training class for cause, including failure to provide an updated medical clearance form, injury, unsafe or disruptive conduct, failure to requalify.

4.3.3.9 The contractor shall provide a final class roster to the FFDO point of contact at the respective RTP locations (Atlantic City, Dallas and Atlanta) and FAMS Medical no less than five (5) days prior to the scheduled class date. FFDOs may be scheduled inside of the five (5) days with approval from the FFDO Program Office. The contractor shall upload all class schedules into the TSA electronic database no less than 6 months prior to the class dates.

4.3.3.10 The contractor shall send a Letter of Instruction to each student prior to training which provides adequate logistical and course preparation for training.

4.3.3.11 The contractor shall record all individual RTP results in the TSA provided database within twenty-four (24) hours of the completion of the RTP event.

4.4 Call Center Coverage

4.4.1 The contractor shall provide FFDO customer service support from 8:00 AM to 5:00 PM EST Monday thru Friday to include: travel coordination (student arrival and departure activity);

cancellation/no-show communications; roster updates; and verifications for Initial Training Firearms Re-qualification and Recurrent Training Programs.

4.4.2 The contractor shall provide after hours and weekend call center coverage to all deputized FFDOs and FFDO candidates. The contractor shall staff telephones from 5:00 PM to 8:00 PM (local Washington D.C. time) during the week, 10 additional hours total on the weekends. This provides enough additional coverage to accommodate FFDO scheduling needs daily until the close of business on the Western United States, as well as the critical travel days for those FFDOs traveling to and from FLETC Artesia on the weekends.

4.5 Technical Training Support

4.5.1 Initial Training The contractor shall not be required to provide technical training support for Initial Training.

4.5.2 Semi-annual Firearms Requalification Training- Semi-annual Firearms Requalification sessions shall be conducted in accordance TSA approved FFDO Requalification Brief Instructor Materials, Facilitator Guide and other instructional materials.

4.5.2.1 Each requalification site will maintain an instructor-to-student ratio of no less than 1:6 (instructor/student). In addition, there will be one operator in the operations booth. Actual staffing levels will be based upon estimates of FFDO populations and may increase or decrease as FFDO demographics change.

4.5.2.2 Each firearms requalification site shall have at least one Lead Firearms Instructor (LFI) (SST Labor Category Number 64)

4.5.2.3 Each firearms requalification site shall have Secondary Firearms Instructors (SFIs) (SST Labor Category Number 96) who shall be supervised and directed by the LFI.

4.5.2.4 LFIs shall be responsible for the overall management and safety of the requalification events.

4.5.2.5 LFIs shall communicate with TSA, as required.

4.5.2.6 LFI/SFIs shall have the ability to interpret, adhere and follow established policies, standard operating procedures (SOPs), curriculum, Facilitator Guides and FFDO Requalification Brief Instructor Materials.

4.5.2.7 LFI/SFIs shall possess the demonstrated ability to instruct in accordance with principles of adult education, as well as, law enforcement platform and practical areas of instruction.

4.5.2.8 LFIs shall sign and certify qualification scores for all FFDOs attempting to qualify on the FFDOs requalification certification form.

4.5.2.9 No scoring entry shall be made on an FFDO’s requalification certification form until the FFDO has completed the course(s) of fire and has either passed or failed.

4.5.2.10 In the event an FFDO fails to achieve a qualifying score (did not qualify) an authorized TSA representative and/or the LFI will take custody of the FFDO’s unloaded weapon, transport device, credential and other equipment for return to TSA. If no authorized TSA representative is present to receive the equipment, the LFI shall make immediate verbal notification to the FFDO Program Office in order for the appropriate arrangements to be made.

4.5.2.11 LFIs shall ensure the serial number of the weapon, credential and airline identification card of each FFDO is verified by an instructor before training commences. This verification shall be recorded, to include the name of the instructor conducting the verification.

4.5.2.12 FFDOs will participate in a dry fire exercise followed by a warm up course of fire. The duration of the requalification session is approximately four (4) hours, and includes lecture, lab and practical exercise. FFDOs will fire a warm-up course of fire consisting of fifty (50) rounds, and will then be afforded two opportunities, if necessary, to qualify with fifty (50) rounds, in accordance with the TSA approved Facilitator Guide (Attachment C) and Requalification Course of Fire.

4.5.2.13 Each FFDO shall be given an opportunity to expend their previously-issued duty ammunition during requalification. If range conditions permit the use of duty ammunition, it shall be used at a minimum for the qualification course of fire (Qualification for record). IF range conditions do not permit the use of duty ammunition, the contractor shall encourage FFDOs to use their previously issued duty ammunition at suitable and approved practice locations at their convenience per SOP guidance.

4.5.2.14 The course of fire shall be scored in accordance with procedures approved by TSA, and will be recorded as “Pass” or “Fail” only. Each FFDO will be informed individually by the LFI of the results of their attempt(s) to requalify, and of any identifiable problem(s) or issue(s) with their shooting technique.

4.5.2.15 Each FFDO shall be afforded two opportunities to successfully requalify in a single firearms session. Failure to attain a passing score at the conclusion of the second attempt will result in suspension of the FFDO’s authority to transport, carry, or possess the issued firearm. The firearm of an FFDO who fails to requalify shall be surrendered to the LFI, TSA employee and/or designee, as authorized by TSA.

4.5.2.16 The FFDO semi-annual firearms requalification syllabus calls for remedial instruction to be offered to an FFDO who fails to requalify on their first attempt. The contractor shall base such instruction on the remedial training procedure provided for in the TSA approved Requalification Facilitator’s Guide (Attachment C).

4.5.3 FFDO Marksmanship and Fundamental Drills This training shall be conducted at commencement of Semi-Annual Firearms Requalification sessions and is voluntary for the FFDO.

4.5.3.1 The contractor shall provide one hour of additional firearms training in the form of marksmanship fundamental live-fire drills.

4.5.3.2 The contractor shall deliver platform and practical area instruction, as needed.

4.5.3.3 Marksmanship drills will be conducted in accordance with applicable lesson plans, drill sheets and facilitator guides

4.5.3.4 Training will be conducted immediately following the completion of the requalification course of fire.

4.5.3.5 Approved marksmanship drills will be provided by the TSA/LE/FAMS.

4.5.4 Recurrent Training Program

4.5.4.1 The contractor shall provide training support to FFDOs at the technical direction of the APB Branch Manager, OLE/FAMS, and in accordance with OLE/FAMS authorized FFDO Requalification Brief Instructor Materials, Facilitator Guide, materials and instructional methods.

4.5.4.2 The contractor shall plan to staff each recurrent training site (Atlantic City, NJ, Dallas, TX and Atlanta, GA) and shall maintain a minimum of three (3) instructors and maximum of eight (8) instructors.

Actual staffing levels will be based upon the number of FFDOs scheduled for training. The staffing levels may increase or decrease based on the number of scheduled FFDOs. One week prior to the class dates, the number of staff needed will be based on the number of FFDOs scheduled to attend training.

Historically, the average RTIs per class is five (5) plus a Recurrent Training Site Coordinator (RTSC) (SST Labor Category Number 93) in Atlantic City and seven (7) plus a Recurrent Training Site Coordinator (RTSC) in Dallas, TX.

4.5.4.3 The contractor shall staff each recurrent training site (Atlantic City, NJ, Dallas, TX and Atlanta, GA) with Recurrent Training Instructors (SST Labor Category Number 92).

4.5.4.4 The contractor support shall be available to work Monday through Thursday, 0730 to 1730. These days and hours may be subject to change, depending upon the needs of the program.

4.5.4.5 Areas of instruction will include firearms, defensive measures, mission related tactical training, and use of force.

4.5.4.6 The contractor support shall deliver platform and practical instruction, general class coordination, guidance, and team building according to OLE/FAMS approved FFDO Requalification Brief Instructor Materials and Facilitator Guide.

4.5.4.7 The contractor shall attend instructor development training in various areas including adult education and instruction method, as well as specialized training in the key subject matter areas listed above.

4.5.4.8 The contractor shall have access to and the ability to interpret, apply, and adhere to established program policies, Facilitator Guide (s), the FFDO SOP.

4.5.4.9 The contractor shall provide on-site management to subordinate support contract staff. (SST Labor Category Number ??)

4.5.4.10 The contractor shall be available to work Monday through Friday, 0730-1730. These days and hours may be subject to change, depending upon the needs of the program.

4.5.4.11 The contractor tasks for oversight include: processing records, assisting with the coordination of scheduling of training related issues; preparing training venues; compiling and tracking data and maintaining records, report, and databases; maintaining inventories and tracking systems for tangible equipment/supplies, shipping/receiving, and other administrative duties as required.

4.5.4.12 The contractor shall provide administrative and technical support to TSA managers, supervisors, and other personnel regarding day to day program operations.

4.5.4.13 The contractor shall act as a liaison with various FAMS training staff and contract personnel.

4.5.4.14 Optional When exercised, the contractor shall plan to add and support a new RTP Training Site at a later date as per the direction of the FFDO Program Office.

4.5.4.15 Optional When exercised, the contractor shall plan for the LFIs to attend the LFI Conference as per the direction of the FFDO Program Office.

4.6 Logistics Support

4.6.1 Initial Training - The contractor shall not be required to provide logistical support. All read-ahead material for eligible volunteers will be available to download from the TSA secure website.

4.6.2 Semi-annual Firearms Requalification

4.6.2.1The contractor shall provide the facilities one (1) primary and one (1) contingency range site in each location specified by TSA.

4.6.2.2The contractor shall certify to TSA, on an annual basis, that each site meets all applicable local, state, and/or federal licensing requirements, and shall report any pending official actions against a facility that may adversely affect its ability to remain in operation.

4.6.2.3 The contractor shall certify to TSA, on an annual basis, the ownership of the facility. Any changes in ownership that come to the attention of the contractor, whether or not in the course of the annual certification requirement, shall be immediately reported to TSA

4.6.2.4 Logistics support for Firearms Requalification will primarily involve the purchase and shipment of training aids and materials to the Lead Firearm’s Instructors (LFI) and ranges.

4.6.2.5 On occasion, it may become necessary for authorized TSA representatives to conduct a training presentation for FFDOs attending requalification. This training may be for such proposes as detailing the proper use of new types of equipment, or outlining new program requirements. Depending upon the circumstances, some re-qualification facilities (i.e. those with high FFDO attendance) may require additional time beyond the allotted 4 hours per session for all these activities to be completed.

Historically, this has occurred approximately three (3) times in a five (5) year period of performance.

Accordingly, TSA and the contractor shall coordinate the requirements for such training, including estimates of the additional time needed, prior to the implementation of such training.

4.6.2.6 On occasion, it may become necessary for the contractor to conduct a training presentation for FFDOs attending re-qualification. This training may be for such purposes as detailing the proper use of new types of equipment, issuing of new equipment, and/or outlining new program requirements.

Depending upon the circumstances, some re-qualification facilities (i.e. those with high FFDO attendance) may require additional time beyond the allotted 4 hours per session for all these activities to be completed. Historically, this has occurred approximately four (4) times in a five (5) year period of performance. Accordingly, TSA and the contractor shall coordinate the requirements for such training, including estimates of the additional time needed, prior to the implementation of such training.

4.6.2.7 When necessary, the contractor will inspect the FFDOs equipment (i.e. firearm, holster, magazine pouch, transport device, etc.) to ensure the FFDO is utilizing authorized equipment as approved by the FFDO Program Office. Unauthorized equipment will be immediately reported to the FFDO Program Office. For equipment that requires replacement a report shall be generated the FFDO program office for replacement. For example, if the Contractor observes an equipment malfunction, they would conduct an inspection and make the required recommendations.

4.6.2.8 The contractor shall verify that only TSA/FAMS approved equipment is being utilized by FFDOs.

4.6.3 Recurrent Training

The contractor shall not be required to provide logistical support other than the Government Furnished training and duty ammunition as requested in shipments to the training locations.

4.7 Training Aids and Materials- Semi-annual Requalification Training Each FFDO will be responsible for bringing their issued firearm, holster, extra magazines, magazine holder, eye and ear protective equipment, and TSA approved firearm transport device. All FFDO ammunition will be provided by the Government as Government Furnished Equipment (GFE). The contractor shall arrange for shipment of ammunition and storage at TSA approved ranges and warehouse. The contractor shall provide the following specific training aids and materials:

4.7.1 Government Furnished Duty Ammunition in the amount of one hundred (100) rounds per FFDO of .40 calibers, semi-jacketed hollow point ammunition, or alternate duty ammunition, as authorized by TSA to be issued to each FFDO upon successfully re-qualifying.

4.7.2 Government Furnished Duty/Training Ammunition – one hundred (100) rounds per FFDO of 40 calibers duty/frangible ammunition (depending on local site restrictions), or other alternate duty/frangible ammunition authorized by the TSA, dependent upon range requirements.

4.7.3 Targets - All FFDO firearms re-qualification courses of fire will utilize the standard FLETC FAMS Transitional Target II (TRANSTAR II).

4.7.4 Target Backers: One (1) backer per FFDO.

4.7.5 The contractor shall make available OSHA approved eye and ear protection. FFDO’s will normally arrive with approved ear and eye protection previously provided by the government. However, in those instances where FFDO’s have forgotten to arrive with the approved protection equipment the contractor and/or range facility shall be able to temporarily supply such equipment.

4.7.6 The contractor shall make available and require the use of secondary hearing protection (soft foam inner ear plugs) to supplement the OSHA approved headsets mandated for use.

4.7.7 The contractor shall be required to provide disposable "eyepiece" shields to any shooter that wears glasses (These are essentially small panels that attach to each eyepiece on a pair of glasses to protect the eyes from bullet fragments or other particulate matter).

4.7.8 The contractor shall ensure the Automatic External Defibrillator (AED) and trauma kits are in working order and available at each site, and that each LFI and SFI is instructed in their use.

4.7.9 The contractor shall provide basic familiarization and operating instruction of the range apparatus to the LFIs.

4.7.10 The contractor shall make available a working telephone for medical and other emergencies.

4.7.11 The contractor shall provide Bull Horns and/or a Portable Public Address (PA) system at every firearm re-qualification facility without a range Public Address (PA) system, or where the PA system does not provide adequate amplification, as determined by the LFI. The Contractor should take this requirement into consideration when securing the re-qualification facilities.

5.0 Deliverables

5.1 Deliverable Schedule

Item No. Deliverable Due Date Recipient Format Government

Review Period 1 Incident Reports and Fire Arms Safety Forms

As Required- Critical incidents must be reported within 24 hours

COR, Deputy Branch Manager

Electronic 5 Business Days

2 Program Management Reviews

Once a month on an agreed upon date and time

COR, Deputy Branch Manager

Event 5 Business Days

3 Final Recurrent Training Class Roster

No less than five

(5) days prior to the scheduled class date

PM, FAMS

Medical (TBD), COR

Electronic 5 Business Days

4 Corrective Action Plan

One week after receipt of the QA Reports

COR, Deputy Branch Manager

Electronic 5 Business Days

6.0 Performance Requirements Summary

Performance standards for this contract are outlined below:

Section 508 Requirements

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-

220) (codified at 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities.

Federal employees and members of the public with disabilities must be afforded access to and use of

PRS Summary

Objectives Required Services

Performance Standard

Acceptable Quality Level Surveillance Plan

1. Provide acceptable and safe requalification training to TSA

Firearms Requalification

Achieve a score of 85% or higher on TSA's Quality Assurance (QA) Checklist

Within a 3-month period, 80% of sites surveyed must achieve a score of 85% or higher

TSA QA

personnel will randomly visit each training site and conduct a QA review and document the results in the QA Checklist. A Recommend for Review report will be sent to the Contractor when a score of 85% is not achieved.

2. No SSI violations, including disclosures of written SSI to unauthorized personnel

The Contractor shall be responsible for ensuring system controls are sufficient to prevent the disclosure of written SSI to unauthorized personnel.

Zero incidents resulting in unauthorized disclosure of written SSI (unless caused by Government or other non- Contractor user error

No deviations allowed

Self-reported violations by the Contractor or TSA identified violations. Non-compliance will be documented.

information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendix A, C & D, and available at https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

1.1 Section 508 Requirements for Technology Services (include in the SOW, PWS, or SOO)

1. When providing maintenance upgrades, substitutions, and replacements to ICT, the contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed upgrades, substitutions and replacements prior to acceptance. The ACR should be created using the on the Voluntary Product Accessibility Template Version 2.2 508 (or successor versions). The template can be located at https://www.itic.org/policy/accessibility/vpat

H.5200.224.004 SECURITY REQUIREMENTS FOR HANDLING PERSONALLY

IDENTIFIABLE INFORMATION AND PRIVACY INCIDENT REPONSE (JULY 2017)

1. Definitions.

(a) “Breach” (may be used interchangeably with “Privacy Incident’) as used in this clause means the loss of control, compromise, unauthorized disclosure, unauthorized acquisition, unauthorized access, or any similar situation where persons other than authorized users, and for other than authorized purpose, have access or potential access to Personally Identifiable Information, in usable form whether physical or electronic.

(b) “Personally Identifiable Information (PII)” as used in this clause means any information that permits the identity of an individual to be directly or indirectly inferred, including any other information that is linked or linkable to that individual regardless of whether the individual is a citizen of the United States, legal permanent resident, or a visitor to the United States. Examples of PII include: name, date of birth, mailing address, telephone number, Social Security Number (SSN), email address, zip code, account numbers, certificate/license numbers, vehicle identifiers including license plates, uniform resource locators (URLs), Internet protocol addresses, biometric identifiers (e.g., fingerprints), photographic facial images, or any other unique identifying number or characteristic, and any information where it is reasonably foreseeable that the information will be linked with other information to identify the individual.

(c) “Sensitive Personally Identifiable Information (Sensitive PII)” as used in this clause is a subset of Personally Identifiable Information, which if lost, compromised or disclosed without https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf https://www.itic.org/policy/accessibility/vpat authorization, could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual. Complete social security numbers (SSN), alien registration numbers (A-number) and biometric identifiers (such as fingerprint, voiceprint, or iris scan) are considered Sensitive PII even if they are not coupled with additional PII. Additional examples include any groupings of information that contains an individual’s name or other unique identifier plus one or more of the following elements:

(1) Driver’s license number, passport number, or truncated SSN (such as last 4 digits)

(2) Date of birth (month, day, and year)

(3) Citizenship or immigration status

(4) Financial information such as account numbers or Electronic Funds Transfer Information

(5) Medical Information

(6) System authentication information such as mother’s maiden name, account passwords or personal identification numbers (PIN)

Other Personally Identifiable information may be “sensitive” depending on its context, such as a list of employees with less than satisfactory performance ratings or an unlisted home address or phone number. In contrast, a business card or public telephone directory of agency employees contains Personally Identifiable Information but it is not sensitive.

2. Systems Access. Work to be performed under this contract requires the handling of Sensitive PII.

The Government may elect to conduct random periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The contractor shall provide the Government access to, and information regarding the contractor’s systems, when requested by the Government, as part of its responsibility to ensure compliance with security requirements, and shall otherwise cooperate with the Government in assuring compliance with such requirements. Government access shall include independent validation testing of controls, system penetration testing by the Government, Federal Information Security Management Act (FISMA) data reviews, and access by agency Inspectors General for its reviews.

3. Systems Security.

(a) In performing its duties related to management, operation, and/or access of systems containing

Sensitive PII under this contract, the contractor, its employees and subcontractors shall comply with applicable security requirements described in the most current versions of DHS Sensitive System Publication 4300A or any replacement publication and rules of conduct as described in TSA Management Directive (MD) 3700.4.

(b) All Contractor-operated systems that input, store, process, output, and/or transmit SPII shall meet or exceed the continuous monitoring requirements identified in the Fiscal Year 2014 DHS Information Security Performance Plan, or successor publication. The plan is updated on an annual basis. The Contractor shall also store monthly continuous monitoring data at its location for a period not less than one year from the date the data is created. The data shall be encrypted in accordance with FIPS 140-2 Security Requirements for Cryptographic Modules and shall not be stored on systems that are shared with other commercial or Government entities. The Government may elect to perform continuous monitoring and IT security scanning of Contractor systems from Government tools and infrastructure.

(c) Use of contractor-owned laptops or other media storage devices to process or store PII is prohibited under this contract until the contractor provides, and the contracting officer in coordination with CISO approves, written certification by the contractor that the following requirements are met:

(i) Laptops employ encryption using a NIST Federal Information Processing Standard (FIPS) 140- 2 or successor approved product;

(ii) The contractor has developed and implemented a process to ensure that security and other applications software are kept current;

(iii) Mobile computing devices utilize anti-viral software and a host-based firewall mechanism;

(iv) When no longer needed, all removable media and laptop hard drives shall be processed (i.e., sanitized, degaussed, or destroyed) in accordance with DHS security requirements.

(v) The contractor shall maintain an accurate inventory of devices used in the performance of this contract;

(vi) Contractor employee training requirements are covered in FAR 52.224-3.

(vii) All Sensitive PII obtained under this contract shall be removed from contractor-owned information technology assets upon termination or…