Attachment 11 - QASP 12AUG25 REV1.pdf

70Z08525RLREP0001

QUALITY ASSURANCE SURVEILLANCE PLAN

LAST UPDATED: 08/12/2025 PAGE 1/14

Version – 12AUG25

For: Maritime Security Cutter Large (WMSL) Main Propulsion Diesel Engine (MPDE) Dockside (DS) Scheduled Maintenance and Emergent Repairs Contract Number: 70Z08525RLREP0001 Contract Description: The Contractor must furnish all labor, materials, services, equipment, supplies, power, accessories and facilities to perform scheduled maintenance and emergent repairs to the MPDEs on the USCG 418’ WMSL Class of USCG Cutters in accordance with the solicitation, schedule and specifications, except for those items specified as Government furnished property and services.

Contractor’s name: Rolls-Royce Solutions America Inc. (RRSA) (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

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a. Contracting Officer (CO) and Contracts Specialist (KS) - The CO/KS shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO/KS shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Ms. Kiya Plummer-Dantzler Organization or Agency: U.S. Coast Guard Telephone: (206) 820-3678 Email: kiya.r.plummer-dantzler@uscg.mil

Assigned KS: Mr. Richard N. Rawlings Organization or Agency: U.S. Coast Guard Telephone: (206) 815-2112 Email: richard.n.rawlings@uscg.mil

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

Assigned COR: CDR Brian S. Lied Telephone: (510) 437-5499 Email: brian.s.lied@uscg.mil

c. Other Key Government Personnel:

Availability Project Manager-Maintenance: CWO2 Josh B. Smith Telephone: (671) 355-4854 Email: joshua.b.smith@uscg.mil

Program Manager-Supply: Dale Jacobs Telephone: 410-762-6172 Email: dale.t.jacobs@uscg.mil

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s representatives for this contract.

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a. Service Manager | NSC Program – Wesley Cook Telephone: 510-207-6162 Email: Wesley.Cook@ps.rolls-royce.com

b. Program Manager | Services, Land & Marine Defense – James Young Telephone: 510-333-0701 Email: James.Young@ps.rolls-royce.com

c. Other Contractor Personnel - N/A

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary identified in Section 5 (pgs. 14 through 16) of the Performance Work Statement (PWS) includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

5. INCENTIVES.

The Government shall use FAR 16.402-2(e):

PERFORMANCE TESTS AND/OR ASSESSMENTS OF WORK PERFORMANCE ARE

GENERALLY ESSENTIAL IN ORDER TO DETERMINE THE DEGREE OF ATTAINMENT

OF PERFORMANCE TARGETS. THEREFORE, THE CONTRACT MUST BE AS SPECIFIC

AS POSSIBLE IN ESTABLISHING TEST CRITERIA (SUCH AS TESTING CONDITIONS,

INSTRUMENTATION PRECISION, AND DATA INTERPRETATION) AND

PERFORMANCE STANDARDS (SUCH AS THE QUALITY LEVELS OF SERVICES TO BE

PROVIDED).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

Desiganted Coast Guard personnel, Surface Forces Logistics Center (SFLC) personnel and ships force, shall observe the completion of the work outlined in the task order for the specific vessel and location.

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b. MANAGEMENT INFORMATION SYSTEMS (MIS). (Evaluates outputs through the use of management information reports. Best used for general surveillance and may need to be supplemented by periodic inspections.) Certain contract task orders, specifically work itendified in Sections 2 through 10 (pgs. 1 through 19) of the PWS, are monitored in the Contract Workbook Database system. Weekly completion percentages, Critical Inspection Reports, Condition Found Reports, and Inspection Reports are entered and monitored.

c. PROGRESS OR STATUS MEETINGS.

During the completion of work on a vessel as outlined in the task order against the contract, weekly meetings are held between contractor, SFLC personnel, and ships force to discuss and review the status of the task order and work items being completed.

d. ANALYSIS OF CONTRACTOR’S PROGRESS REPORTS. (Evaluate cost, schedule, etc.)

Certain contract task orders, specifically work itendified in Sections 2 through 10 (pgs. 1 through

19) of the PWS, are monitored in the Contract Workbook Database system. Condition Found Reports and potential Change Requests are received by the Coast Guard team and scope, cost, and schedule are evaluated.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the CO’s actions.

7. QUALITY ASSURANCE SURVEILLANCE PLAN TABLE

Service Output Performance Objective

Acceptable Quality Level

(AQL)

Method of Inspection

Incentives and Deductions

2.1 Technical

Services, Provide (one hour)

The Contractor must provide on-site services of a Technical Representative for work on the MPDE. The Contractor must provide manufacturer's proprietary information, software, and tools pertinent to the MPDE, be present and assist with proper repair methods, and ensure compliance with manufacturer's procedures and

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance

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standards during disassembly, inspection, repair, modification, calibration, and reassembly. The Contractor must prepare reports with summaries of services provided.

against the contract.

Successful post mainteaince testing and/or sea trials.

of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.2 Technical

Services, Provide (one hour “overtime”)

The Contractor must provide on-site services of a Technical Representative for work on the MPDE. The Contractor must provide manufacturer's proprietary information, software, and tools pertinent to the MPDE, be present and assist with proper repair methods, and ensure compliance with manufacturer's procedures and standards during disassembly, inspection, repair, modification, calibration, and reassembly. The Contractor must prepare reports with summaries of services provided.

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.3 Technical

Services, Provide (one hour “Holiday”)

The Contractor must provide on-site services of a Technical Representative for work on the MPDE. The Contractor must provide manufacturer's proprietary information, software, and tools

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, Direct Observation

Management Information Systems

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by

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pertinent to the MPDE, be present and assist with proper repair methods, and ensure compliance with manufacturer's procedures and standards during disassembly, inspection, repair, modification, calibration, and reassembly. The Contractor must prepare reports with summaries of services provided.

based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Progress or Status Meetings

Analysis of Contractor’s Progress Reports the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.4 Engineering

Services, Provide

The Contractor must provide engineering services via inperson visits, phone calls, and or emails, to support the development and modification of maintenance programs and procedures pertinent to the MPDE and provide technical engineering services to support maintenance, troubleshooting, and repair of the MPDE and its interface with the propulsion gas turbine, main reduction gears, control systems, and running gear. The Contractor must prepare reports with summaries of services provided at the end of each month.

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.5 MPDE,

Commission/Cold and Hot Checks of

The Contractor must complete MPDE complete Hot and Cold

On time completion of the services

Direct Observation

Failure to meet schedule or provide

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ADEC-UNI

Governor.

check IAW RRSA document USCG NSC 20V1163 Cold Checks, to include dockside and sea trials. During sea trials, the Contractor must ensure correct break-in operations and make any required adjustments. Following completion of sea trials, the Contractor must perform the 50-hour service on the MPDE outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.6 Dock Trial

Performance Support, Provide

The Contractor must provide Technical Representatives on board the cutter while inport for performance of dock trials following maintenance and repairs

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

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2.7 Sea Trial

Performance Support, Provide.

The Contractor must provide Technical Representatives on board the cutter while underway for the performance of sea trials for a 72-hour period.

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

2.8 Miscellaneous

Parts and Consumables, Provide

The Contractor must provide miscellaneous parts and consumables associated with the performance of technical services not encompassed under defined maintenance and emergent repair actions. The Contractor must submit pricing for miscellaneous parts and consumables, including shipping, to the Contracting Officer’s Representative.

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in

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testing and/or sea trials.

conjunction with appropriate consideration.

2.9 Travel. The Contractor must

submit travel expense claims to the Contracting Officer’s Representative monthly, to encompass all travel completed in the previous month.

Any direct labor expenses incurred by the Contractor for travel time must be burdened as part of the Contractor’s indirect rates and cannot be billed directly as technical services.

On time completion of the services outlined in Sections 2 through 4 (pgs.

1 through 14) of the PWS (listed above, based on the period of performance, cutter, and location detailed in the task order against the contract.

Successful post mainteaince testing and/or sea trials.

Direct Observation

Management Information Systems

Progress or Status Meetings

Analysis of Contractor’s Progress Reports

Failure to meet schedule or provide acceptable deliverables will result in corrective action as determined appropriate by the Contracting Officer in consultation with the COR. The range of possible actions includes re-performance of work, withholding payment, renegotiating the schedule in conjunction with appropriate consideration.

The Contractor must provide a Quality Assurance Surveillance Plan (QASP) in accordance with ISO 9001 : 2015 and RRPS Global Policies, Procedures and Instructions that addresses all necessary measures taken by the Contractor to assure that the quality of the end service meets contract and commercial quality requirements.

8. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Performance Rating

Definition

Exceptional Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual

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performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear, or were, satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor's proposed actions appear only marginally effective, or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor's corrective actions appear or were ineffective.

9. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other contractual actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager or on-site representative. A CDR template is attached to this QASP.

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QUALITY ASSURANCE SURVEILLANCE PLAN

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other contractual actions deemed necessary by the CO.

10. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

Due to the nature of some of the services identified in Maritime Security Cutter Large (WMSL) Main Propulsion Diesel Engine (MPDE) Dockside (DS) Scheduled Maintenance and Emergent Repairs, Sections 2 through 10 (pgs. 1 through 19), some repairs would be smaller projects that do not have long periods of performance and would not require Performance Assessment Meetings. The larger more extensive projects would have weekly meetings with the contradator, ships force, and SFLC personnel. Depending on the number of repairs and task orders used against the contract, at a minimum, the COR shall meet with the contractor Semi-Annually to assess performance and shall provide a written assessment.

Contracting Officer’s Representative Date

15Aug2025LIED.BRIAN.SCO

TT.1240759248

Digitally signed by

LIED.BRIAN.SCOTT.1240759248

Date: 2025.08.15 13:34:34 -07'00'

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PERFORMANCE REPORT

1. CONTRACT NUMBER: <insert number>

2. Prepared by: (Name of COR) <insert name>

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: <Enter COR’s name>

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CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Program Manager, Task Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

6. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Received by:

Contractor Program Manager, Task Manager or Date on-site representative

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects;

anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>

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