Attachment 1 - Statement of Work.pdf

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Remote Mission System Alaska Detachments Helicopter Transportation Services

STATEMENT OR WORK

USCG Remote Mission System Alaska Detachments Helicopter Transportation Services

1.0 GENERAL

1.1 BACKGROUND

Government employees and authorized personnel have a need for transportation to perform

Quality Assurance Evaluations (QAE) and to transport and install equipment at communications sites at various remote locations. Due to the geographic challenges within Alaska, the only means of transportation to these locations is via helicopter. IGCE and market research show an opportunity for substantial cost saving by relocating personnel and gear to the closest point of origin -vs- requiring these services from one, or two, central locations.

1.2 MISSION

The remote communication sites in Alaska provide critical search and rescue communications and maintain 90% Operational Availability (Ao) in priority areas with U.S. Coast Guard

Communications coverage. The Coast Guard, specifically C5ISC, is tasked with and responsible for; sustainment, obsolescence management, and for conducting quality assurance checks on both construction activities (inspections, site visits, etc.) and equipment, upgrades (site visits, testing events, etc.).

1.3 SCOPE

The purpose of this SOW is to obtain "call when needed” helicopter services for the transportation of personnel, equipment and supplies from predetermined points (airports) to locations within a defined geographic area outlined in the place of performance Appendix A’s

(attached), "call when needed" is defined under sections 4.3 & 4.4, Place of Performance and

Hours of Operation.

Juneau, AK

Kodiak, AK

Anchorage, AK

Ketchikan, AK

1.4 OBJECTIVE

The objective for this SOW is to provide U.S. Coast Guard, CG-9143 (formerly C4ITSC-CPD-

C3CENPB) "call when needed" helicopter transportation services for, but not limited to, personnel, equipment, and supplies to remote fixed facilities in the Alaska geographic region.

1.5 TYPE OF CONTRACT

The Contractor shall perform the effort/tasks required in this SOW on a TIME-and-

MATERIALS (T&M) basis.

1.6 PERIOD OF PERFORMANCE

Base : 04/26/2021-04/25/2022

Option 1: 04/26/2022-04/25/2023 file:///C:/Users/LPEdmonds/SCOPE%20PARAGRAPHS.doc

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Option 2: 04/26/2023-04/25/2024

Option 3: 04/26/2024-04/25/2025

Option 4: 04/26/2025-04/25/2026

1.7 APPLICABLE DOCUMENTS

Federal Travel Regulations

Federal Aviation Regulations AIM

Federal Acquisition Regulations

FAA General Operating and Flight Rules

COMDTINST M5100.47, Safety and Environmental Health Manual

1.8 PERFORMANCE REQUIREMENTS SUMMARY

This Contract includes a Performance Requirements Summary (PRS) at SOW 11.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s

Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

2.0 SPECIFIC REQUIREMENTS (CDRL A002)

2.1 Pilots shall (at a minimum):

2.1.1 Prior to flight operations the pilot shall brief

2.1.2 Mission:

2.1.2.1 Distance to remote site

2.1.2.2 Aeronautical chart depiction

2.1.2.1.1 Flight path (direct/indirect)

2.1.2.1.2 Refuel locations in route

2.1.3 Weather (Local/Site)

2.1.4 Probability of success

2.2 Aircraft:

2.2.1 Flight rating restrictions (VFR/IFR)

2.2.2 Aircraft landing restrictions/considerations

2.2.3 Power to weight implications

2.2.4 Fuel burn rate (calculation based on power/weight)

2.2.5 Communications

2.2.5.1 Internal Communications System (ICS)

2.2.5.2 External Communications

2.2.5.1 Entity contacted

2.2.5.2 Frequency of transmission (how often)

2.3 Risks:

2.3.1 Known obstacles/issues

2.3.2 Transit over water

2.3.2.1 Ditching

2.3.2.2 Egress

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2.3.2.3 Survival equipment

2.3.3 Transit over land

2.4 During flight operations:

2.4.1 Pilots shall encourage an open communication with passengers regarding flight and weather conditions.

2.4.2 Pilots shall encourage passengers to participate in traffic collision avoidance (regardless of onboard Traffic Collision Avoidance Systems), by identifying aircraft in the adjacent area.

2.4.3 Pilots shall encourage all passengers to ask questions if, "Something doesn’t feel right”

(Crew Resource Management).

2.4.4 Pilots shall keep all passengers informed if they are no longer able to make radio contact with controlling agency.

2.4.5 Pilots shall perform a pre-site survey and fly-over of the region prior to landing to ensure the area is free of risks, to include potentially hazardous wildlife e.g. bears.

2.4.6 Upon approach to remote sites, pilots shall keep passengers informed of approach directions and wind implications, by performing an approach brief.

2.5 After flight operations:

2.5.1 Pilots shall verbally debrief the passengers on any concerns encompassing all the above elements.

Government employees and authorized personnel, transported to and from remote site locations, shall be integrated into crew coordination and risk assessments;

before, during, and after all flights.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor shall provide qualified personnel to perform all requirements specified in this

SOW.

3.2 NON PERSONAL SERVICES

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

4.0 OTHER APPLICABLE CONDITIONS

The Contractor shall provide a commercial rated helicopter and crew capable of carrying four (4) passengers or 1000 pounds of equipment to the areas listed in the individual contracts.

Pilots shall meet or exceed minimum Federal requirements to operate helicopters in applicable mountainous Alaska terrain. Operating includes; takeoffs, landings (to include both confined and rough area landings), maneuvering, and sling-loads. In addition to the federally mandated requirements, pilots shall have at least 50 hours of experience flying in the respective contract

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areas within the previous 12 months (i.e. similar to the areas planned to be visited via helicopter during the performance of this contract).

All flight operations shall be conducted in accordance with FAA General Operating and Flight

Rules (14 CFR Part 91). The contract must provide us with a FAA licensed pilot with a standard instrument rating. The helicopter provided shall be maintained according to FAA requirements.

The contractor shall also provide a contingency plan detailing secondary transportation in case the helicopter suffers mechanical failure on deck at a remote site. The contractor shall provide necessary personal protective equipment (PPE) necessary to conduct safe flight operations in the

Alaskan Environment.

4.1 SECURITY REQUIREMENTS

Security requirements The Contractor shall implement Industrial Security and Operations Security programs, procedures, and controls specified in COMDTINST 5520.13 Industrial Security

Program.

4.1.1 Industrial Security

Contractor personnel shall read, complete and sign the Department of Homeland Security Non-

Disclosure Agreement – DHS Form 11000-6 (series), (Attachment 3). This form will be maintained on file by the Contracting Officer or servicing CG Command Security Officer.

DHS Instruction 121-01-007 Personnel Security, Suitability, and Fitness Program states that waivers to the U.S. citizen requirement may only granted by the Head of the Component or designee with the concurrence of both the DHS CSO and CIO or their designees.

The contractor’s facility security officer (FSO) shall provide a visit authorization letter (VAL) to the place of performance at least five business days in advance of commencing work. The VAL shall identify all contractor employees requiring access to the job site. Questions concerning

VAL requirements shall be directed to C5ISC’s Command Security Officer at (757) 686-2673.

All contractor employees working on-site shall be required to complete a security arrival brief upon check-in.

Contractor’s employees shall comply with all applicable government regulations, policies and procedures, e.g., security, safety, sanitation, and environmental protection when visiting or working at government facilities. The contractor shall ensure contractor employees present a professional appearance at all times and that their conduct shall not bring discredit on the United

States, the Department of Homeland Security or the U.S. Coast Guard. The contractor employee shall not release any government personnel contact information or information concerning official unit business or operations to unauthorized parties.

The government may, at its sole discretion, direct the contractor to remove any contractor employee from Coast Guard and Department of Homeland Security facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required in this contract. The government will provide the contractor with an immediate written explanation of the request to remove the employee through the Coast

Guard KO.

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All contractor developed processes and procedures, and other forms of intellectual property developed under this contract shall be considered government property.

The contractor employee shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, the contractor employee shall secure work areas, equipment and materials to prevent loss.

The government is the only source for media release information. The contractor employee shall not provide any government-related information to the media and shall refer all queries to the

COR or KO.

The contractor shall implement procedures whereby any loss, compromise, or suspected loss or compromise of sensitive but unclassified information or material issued under this contract is promptly reported to the designated Contracting Officer.

4.2 SAFETY

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-

596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and

Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the

OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a

DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone and electronic mail) the cognizant contracting officer, the contracting officer's representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government personnel notified by the contractor will in-turn notify the Safety office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant contracting officer, the contracting officer's representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.3 HOURS OF OPERATION

This SOW provides "call when needed" services from the Places of Performance listed in the

Appendix A.

This SOW provides "call when needed" services to the Places of Performance listed in the

Appendix A.

All charges will originate and terminate at departure point locations listed in Appendix A, in accordance with the Government’s request for service.

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It is the responsibility of the contractor to know the limits of the Places of Performance listed in their respective Appendix A and not provide services outside the area listed.

"call when needed" is defined as:

Services requested from 0800-1600 (AK local time) Monday-Friday excluding Federal holidays.

Contractor must respond by telephone or electronic mail within 24-hours from initial request.

Services rendered 0800-1600 Monday-Friday excluding Federal holidays, or outside this time frame as agreed upon on a case-by-case basis between the Contracting Officer and the

Contractor.

In the event that services are not received on the scheduled day due to weather or other unpredictable reasons then subsequent flights will be scheduled on a first-come, first-served basis, with no priority given to other walk-in customers.

The support of operational Coast Guard units may require work by the Contractor outside normal business hours. In the event support services are required outside these hours due to urgent

Coast Guard operations, every effort shall be made by the Contractor to ensure the quickest resolution. The COR or other designated individual (see section 3.0) will notify the Contractor at the earliest opportunity and indicate urgent support is necessary in support of an operational unit. All flights arranged in support of these urgent troubleshooting efforts shall be conducted according to Statement of Work.

4.4 PLACE OF PERFORMANCE

The primary place of performance will be the Contractor’s facilities with visits to the below listed units.

Juneau, AK

Kodiak, AK

Anchorage, AK

Ketchikan, AK

4.5 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than seven (7) business days after the date of award. The purpose of the Post Award

Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract. The Post Award Conference will be held via teleconference.

4.6 MONTHLY PROGRESS REPORTS (CDRL A003)

-removed

4.7 PROGRESS MEETINGS

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and/or resolve emergent technical problems and issues.

These meetings shall take place via teleconference or other appropriate venues.

4.8 GENERAL REPORT REQUIREMENTS

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The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows 10, Microsoft Office, and Microsoft 365 Cloud Office Solutions Applications)

4.9 COMMUNICATION

The. Contractor shall inform the Contracting Officer and COR about any delays and/or issues regarding awarded contract and/or contract deliverables.

4.10 SECTION 508 REQUIREMENTS

Section 508 Requirements: Section 508 of the Rehabilitation Act, as amended by the

Workforce Investment Act of 1998 (P.L. 105-220) (codified at 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

Applicable 508 requirements for Helicopter Transportation services and documentation requirements: Does not apply

5.0 GOVERNMENT TERMS AND DEFINITIONS

See Attachment 2, Acronyms and Abbreviations / References.

6.0 GOVERNMENT FURNISHED MATERIALS

There is no Government Furnished Material associated with this SOW.

7.0 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment, infrastructure to manage, perform, and administer necessary to fulfill the requirements of this SOW.

8.0 GOVERNMENT ACCEPTANCE PERIOD

9.0 ACCEPTANCE PLAN/QUALITY ASSURANCE

10.0 DELIVERABLES/EVENTS

C.11 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance

Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The

“Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below.

Service Output Performance Objective Acceptable

Quality Level

(AQL)

Positive Incentive Negative incentive

1. Provide on call helicopter transportation to remote Alaska sites (SOW

Sections 2.0, 3.0, & 4.0)

a) The Contractor shall provide Government with on-call helicopter transportation within 7 business days. (excluding weather delays)

90%

Positive ratings/comments in CPARS

Negative ratings/comments in CPARS

b) Compliant with federal, state, and local laws and regulations.

100%