Attachment 1 -Statement of Work.pdf

Attachment 1 – Statement of Work (SOW)

HP LATEX R530 - 64 INCH WIDE-FORMAT RIGID AND FLEXIBLE

LATEX FLATBED PRINTER

INTRODUCTION

Defense Logistics Agency (DLA) Document Services seeks to procure ONE (1) HP Latex R530

– 64 Inch Wide-Format Rigid and Flexible Latex Flatbed Printer, for delivery to:

DLA Document Services – Travis AFB

Attn: Brad Murfin

621 Waldron St., Bldg. #83

Travis AFB, CA 94535

Bradley.Murfin@dla.mil | 707-759-9121

This procurement requires the removal and recycling of the existing HP Scitex FB700 Flatbed

Printer (SN: SG18532002). The Contractor shall be responsible for coordinating this removal with HP through the HP Planet Partners program and shall include any costs associated with decommissioning the legacy unit in their submitted quote.

The HP Latex R530 will support production of rigid and flexible printed media, including posters, signage, maps, banners, decals, and magnets, with both single-sided and double-sided print capability.

This requirement includes:

• Delivery and installation

• 5 years of full on-site service and maintenance, inclusive of the standard 12-month HP service coverage

• Network configuration and IT security accreditation

• Training for operators and IT personnel

• All required documentation and user manuals

• Initial set of all ink cartridges

1.0 GENERAL INFORMATION

1.1 DLA Document Services requires delivery, installation, configuration, and a full on-site 5-year maintenance support plan for all equipment listed in Section 2.0. This 5-year plan includes the standard 12 months of service coverage provided with the HP Latex R530

Printer.

2.0 REQUIRED EQUIPMENT

The Contractor shall provide the following equipment, accessories, and consumables:

Qty Part Number Description

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1 HP69G27H HP Latex R530 Printer Bundle, including:

• HP Latex R530 Printer (inks not included)

• Standard delivery, installation, training, and ramp-up

• Printheads and Printhead Maintenance Kit

• User Maintenance Kit

• 12-month service coverage (6-month manufacturer warranty + 6-month Professional Services Plus Plan)

1 HP9D7P4A HP 875 3L Cyan Latex Ink Cartridge

1 HP9D7P5A HP 875 3L Magenta Latex Ink Cartridge

1 HP9D7P6A HP 875 3L Yellow Latex Ink Cartridge

1 HP9D7P7A HP 875 3L Black Latex Ink Cartridge

1 HP9D7P8A HP 875 3L Light Cyan Latex Ink Cartridge

1 HP9D7P9A HP 875 3L Light Magenta Latex Ink Cartridge

1 HP9D7Q0A HP 875 3L Overcoat Latex Ink Cartridge

1 HP9D7Q1A HP 875 3L Optimizer Latex Ink Cartridge

1 HP9D7Q2A HP 875 3L White Latex Ink Cartridge

1 HP 840P9A HP Latex R530 Extension Tables

1 Additional Training Sessions (Optional CLIN)

1 HPUF8A6E 5-Year Plus Service Plan for HP R530 (includes

Remote/ONSITE support, parts, labor, Service Maint Kits)

1 Physical removal and trade-in of HP Scitex FB700 Flatbed

Printer, SN: SG18532002

5 Up to five (5) 8-hour additional training sessions available for use within the first 12 months after install (Option

CLIN)

3.0 SERVICE & MAINTENANCE REQUIREMENTS (5-YEAR ON-SITE SUPPORT)

3.1 The Contractor shall procure the HP 5-Year Plus Service Plan for the HP R530 (Part #:

HPUF8A6E) on behalf of the Government. This specific plan is a mandatory requirement as service for the HP R-Series printers is restricted by the Original Equipment Manufacturer (OEM) and may only be performed by HP Inc. personnel. Third-party vendors and distributors are not authorized to service this equipment.

3.2 The Contractor shall verify that the procured HP service plan includes, at a minimum:

• On-site repair by HP Latex R-series certified technicians

• All labor and travel

• All replacement parts (excluding consumables such as ink and media)

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• Required firmware and hardware updates

• Preventative maintenance and calibration

• Priority “Device Down” response support

• Diagnostic troubleshooting

3.3 The HP 5-Year Plus Service Plan provides four (4) years of additional coverage. This service period shall commence immediately upon the expiration of the standard one-year manufacturer’s warranty included with the printer, thereby providing a continuous and uninterrupted five (5) years of total OEM-direct service coverage for the machine. The Contractor is responsible for ensuring the plan is activated correctly to ensure seamless coverage.

3.4 Technicians performing onsite support must be HP Latex R-series certified.

3.5 Remote diagnostics may supplement but shall not replace required onsite repair.

3.6 Equipment must be maintained to ensure minimal downtime and reliable production performance.

3.7 Documentation of each service action is required, including:

• Date and time of service

• Technician name

• Description of work performed

• Parts replaced

• Recommendations or follow-up required

3.8 Contractor must maintain continuity of qualified service personnel for the entire 5-year period.

3.9 Recurring failures or delays may be escalated to the KO and are subject to contractual remedies.

4.0 IT CONFIGURATION

4.1 Devices shall comply with current DoD/DLA-approved operating systems unless embedded.

• Microsoft Windows 11

• Microsoft Windows Server 2016 R2 or 2019

• Sun Solaris 11

4.2 OS updates and patches required by DoD/DLA shall be performed at no additional cost.

4.3 All Contractor-provided software must remain supported by both the Contractor and OEM.

4.4 Contractor solutions must function within DLA’s standardized security environment.

4.5 Hard drives must remain in DLA custody; no drives may be returned to the Contractor.

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4.6 Contractor shall provide Government-approved processes for classified data clearing.

4.7 Devices must comply with DoD STIG requirements.

4.8 Equipment must support IPv4, IPv6, and IPv4/6 hybrid networking.

4.9 Ports and protocols must be configurable and disable-capable.

4.10 Contractor shall affix classification labels as required by DLA.

4.11 DLA will provide configuration standards for each device model.

4.12 Key dongles permitted only for standalone configurations.

4.13 USB flash drives and non-government IT devices are prohibited.

5.0 IT CERTIFICATION & ACCREDITATION, TECHNICAL SUPPORT

5.1 Initial technical support includes ensuring network connectivity for each installed device.

5.2 The Contractor must monitor industry vulnerability databases and comply with

USCYBERCOM TASKORD requirements.

5.3 The Contractor shall update all Contractor-supplied software.

5.4 All hardware shall be registered under “DLA” for third-party support.

5.5 No remote access without authorization.

5.6 Workstation hardware will be imaged with DLA’s standard image.

5.7 Print media testing will be performed; the Contractor must resolve any compatibility issues.

6.0 NETWORK SECURITY

6.1 TAA and STIG compliance required.

6.2 SNMPv3 required; SNMPv1/2 disabled.

6.3 ISO/IEC 15408 certification required.

6.4 Equipment must support RMF accreditation.

7.0 SECTION 508 ACCESSIBILITY STANDARDS

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7.1 User interface must comply with Section 508 and 36 CFR 1194.

508 VPAT documentation required at quote submission.

8.0 FACILITY SECURITY ACCESS REQUIREMENTS

8.1 Contractors must comply with DoD access control policy.

Technicians list (name, DOB, POB, SSN, citizenship) due 3 weeks prior.

9.0 DELIVERY AND INSTALLATION

All delivery and installation activities shall be coordinated with:

DLA Document Services – Travis AFB

Attn: Brad Murfin

621 Waldron St., Bldg. #83

Travis AFB, CA 94535

Bradley.Murfin@dla.mil | 707-759-9121

10.0 SITE PREPARATION & VERIFICATION

10.1 The Government is responsible for preparing the installation site in accordance with all specifications detailed in the HP Latex R530 Printer Series Site Preparation Guide (see

Attachment 3). This includes, but is not limited to, ensuring all physical access, environmental, networking, and electrical requirements are met prior to the scheduled equipment installation date. The Government shall use a certified electrician to perform and validate all electrical modifications.

10.2 Within five (5) business days of contract award, the Contractor shall conduct a mandatory on-site verification survey. The purpose of this survey is not to determine requirements, but to validate that the site conditions comply with the mandatory specifications outlined in the attached HP Site Preparation Guide.

The verification survey shall confirm, at a minimum:

10.2.1 Physical Access Route: Verification that the unloading path, including all corridors, doorways, and turning radii, meets the minimum clearance dimensions specified in the guide for the crated and uncrated printer.

10.2.2 Electrical Systems: Confirmation that the Government-installed electrical infrastructure meets all OEM requirements, including dedicated circuits, voltage, amperage, specified circuit breakers (GFCI/RCBO), and correct NEMA-type wall receptacles.

10.2.3 Environmental Conditions: Confirmation that the installation area meets the required temperature, humidity, and ventilation (Air Changes per Hour) specifications detailed in the guide.

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10.3 The Government is required to complete the "Site Preparation Checklist" located within the attached HP guide. This completed and signed checklist must be provided to the Contractor no later than two (2) weeks prior to the scheduled installation date. The Contractor is prohibited from finalizing the installation schedule until this checklist has been received.

10.4 Within three (3) business days of the verification survey, the Contractor shall provide a written Site Verification Report to the Government point of contact (POC). The report shall either:

a) Confirm that all site preparation requirements have been met and the site is ready for installation.

b) Clearly identify any deficiencies or non-compliant conditions that the Government must remediate before installation can proceed.

Equipment installation shall not be scheduled until the Contractor has certified the site as ready and the Government has approved the verification report. Any delays or costs incurred due to an unprepared site shall be the responsibility of the Government.

10.5 Installation shall occur within 30-60 days of award.

10.6 Minimum two (2) hours on-site IT support required after installation.

10.7 Contractor must provide BOL/packing slip signed by customer within 10 days.

10.8 Contractor must confirm full operational readiness within 10 days after install.

10.9 Contractor must ensure service line availability and system readiness prior to installation.

11.0 TRAINING REQUIREMENTS

11.1 Digital and hardcopy user manuals required.

11.2 Training within three (3) business days after installation.

11.3 Training Report due within five (5) business days.

11.4 Online training is allowed only when approved.

11.5 Quick reference guide and video instruction required.

11.6 Up to five (5) 8-hour additional training sessions available via separate Option CLIN for use within the first 12 months after install.

12.0 REMOVAL OF EQUIPMENT, HARD DRIVES & TRADE-IN DEVICE

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12.1 The Contractor shall remove and dispose of equipment being replaced. As part of this procurement, the Contractor shall physically remove the HP Scitex FB700 Flatbed Printer, SN:

SG18532002, at the time of installation of the new device, unless directed otherwise.

12.2 All hard drives (internal, external, controller or engine) must be removed from both the old device and the new device when replaced and turned over to DLA.

A signed receipt documenting hard drive removal is required.

13.0 ADMINISTRATION, MEETINGS & REPORTS

13.1 Installation Report due within 30 days.

13.2 Contractor must provide a single service POC and single administration POC to Travis Site

Supervisor, Brad Murfin: Bradley.Murfin@dla.mil, 707-759-9121 and KO, Carl Devitz:

carl.devitz@dla.mil, 445-737-1640.

13.3 Training Completion Report required.

14.0 INVOICES

14.1 Invoices submitted per DFARS 252.232-7003.

14.2 No payment until full installation, training, and connectivity are complete.

14.3 Invoices are due within 30 days.

14.4 Contracting Officer (KO), Carl Devitz, will notify Contractor of discrepancies.

14.5 WAWF (Wide Area WorkFlow) Information:

• Invoices shall be submitted electronically through WAWF.

• The invoice acceptor within WAWF is:

• Name: Jessica Peris

• Email: jessica.peris@dla.mil

• The DoDAAC (Department of Defense Activity Address Code) for invoice submission in

WAWF is: SA7081

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