ATTACHMENT 1- Staff Qualifications and Score Sheet.pdf

This file is an attachment to Request for Proposal C5612999 issued by the California Department of Corrections and Rehabilitation for an Incarcerated Persons Mail Scanning Solution. The document establishes mandatory and desirable qualifications for contractor evaluation as well as key staff requirements. Contractors must demonstrate experience implementing the solution with at least three Departments of Corrections and possess a minimum of three years' experience digitizing and delivering incarcerated mail to personally assigned communication tablets. Desirable qualifications include demonstrated experience processing high-volume incoming incarcerated first-class mail exceeding 400,000 pieces monthly while maintaining service-level requirements, worth 30 points, and maintaining an offsite mail processing facility located within California or a bordering state, also worth 30 points, for a maximum of 60 desirable qualification points.

The key staff qualifications section requires all contractors to provide documentation that their Project Manager has 10 years of project management experience, the Training Manager has 5 years of training management experience, the Maintenance and Operations Manager has 10 years of maintenance and operations management experience, and the Customer Service Manager has 10 years of customer service management experience. All mandatory qualifications for both contractor capabilities and key staff must be met to advance in the selection process, while desirable qualifications are evaluated on a points-based system to differentiate among qualified proposers.