Attachment 1 SOW Centralized Benchstock (CBS).pdf

Centralized Benchstock (CBS)

Statement of Work

(SOW)

CBS SOW Attachment 1, Page i DCN: v1.0

Centralized Benchstock (CBS) Support Services

Statement of Work (SOW) Attachment 1

FAA Logistics Center

6500 South MacArthur Boulevard Oklahoma City, OK 73125 as of

March 30, 2023

THIS PAGE INTENTIONALLY LEFT BLANK

CBS SOW Attachment 1, Page ii

Table of Contents

1 INTRODUCTION AND OVERVIEW

1.1 Introduction

1.2 Background

1.3 Performance of Work

1.4 Definitions

2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

2.2 Contractor Employee Supervision

2.3 Transition Phase-In/Phase-Out

2.3.1 Phase-In Plan

2.3.2 Phase-Out

2.4 Period of Performance

2.5 Place of Performance

2.6 Observance of Legal Holidays and Administrative Leave

2.7 Hours of Operation

2.8 Telework

2.9 Travel ..................................................................... Error! Bookmark not defined.

2.10 Training

2.10.1 Web-Based Training (WBT) called eLMS

2.10.2 Classroom Training

2.10.3 On-The-Job Training

2.11 Strike Contingency Plan (SCP) .............................. Error! Bookmark not defined.

2.12 Monthly Status and Invoice Report

2.13 Invoicing

2.14 Key Personnel

2.14.1 Program Manager .................................... Error! Bookmark not defined.

2.14.2 Site Manager

2.15 Overall Contractor Employee Criteria

2.16 Removal of Contractor Personnel

2.17 Leave Management

2.18 Productive Year for Over & Above Requirements Error! Bookmark not defined.

2.19 Data Collection and Reporting System (DCRS) Tool

2.20 Inspection and Acceptance Criteria

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 General

3.2 Facilities and Utilities

3.3 Government Furnished Property

CBS SOW Attachment 1, Page iii

3.3.1 Office Furniture

3.3.2 General Supplies

3.3.3 Computer Hardware and Software

3.4 FAA Computer Network

3.5 Government Property Physical Security

3.6 Conservation of Utilities

3.7 Use of Government Owned Vehicles and Equipment

4 TASKS/ REQUIREMENTS

4.1 Scope

4.2 Labor Categories/Descriptions

4.2.1 Supply Technician/Clerk (Inventory / Barcoding)

4.2.2 Woodworker / AVN Shipper ................... Error! Bookmark not defined.

4.2.3 Packer / AVN Shipper ............................. Error! Bookmark not defined.

4.2.4 Material Handler / Receiving / Shipping . Error! Bookmark not defined.

4.3 Over and Above (O&A) ......................................... Error! Bookmark not defined.

4.3.1 Technical Requirements for O&A Tasks Error! Bookmark not defined.

5 PERFORMANCE MONITORING

5.1 Quality Control Plan (QCP)

5.2 Quality Assurance Surveillance Plan (QASP)

5.3 Contract/Task Meetings

5.4 Contract Review

6 ENVIRONMENTAL CONDITIONS

7 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

7.1 Security Investigations

7.2 Security Reporting Requirements

8 CONTRACT DATA REQUIREMENTS LIST (CDRL)

8.1 CDRL Deliverables

8.2 List of CDRLs

LSS PWS Attachment 1, Page 1

1 INTRODUCTION AND OVERVIEW

1.1 Introduction

The FAA Logistics Center (FAALC) is aligned under Air Traffic Organization (ATO-1) and provides a multitude of logistics and distribution services for the FAA National Airspace Systems (NAS), Customs and Border Protection (CBP) and other government customers. FAALC services include but are not limited to centralized Maintenance, Repair and Overhaul (MRO) of NAS Equipment, Supply Chain Management, Logistics Support Services, and operation of the FAA’s only Centralized Distribution Center. NAS products supported include Radar, Automation, Communications, Power, Navigation / Landing Systems and CBP Support.

1.2 Background

The FAALC is establishing an Indefinite-Delivery/Indefinite-Quantity support contract to acquire services that will supplement our current workforce as necessary to meet customer demand for receipt, storage, warehousing, bar-coding, inventory,and supply management, within our distribution center, and other facilities within the MMAC and Thomas Road for equipment purchased, repaired, and stored at FAALC facilities in Oklahoma City, Oklahoma in support of National Airspace Systems and other government agencies.

This contract provides related support services for all organizations of the FAALC, MMAC and our Thomas Road warehouse facility, Oklahoma City, OK.

Task Orders will be Firm-Fixed Price.

The Contractor must implement and manage all services listed in this Statement of Work (SOW) and the individual Task Orders (TO).

1.3 Performance of Work

The contractor must provide all personnel, management, supervision, and other items or services necessary to perform services as identified in this Statement of Work (SOW) and the individual Task Orders (TO).

The contractor must furnish and make available all supply/stock clerk personnel and services required to operate three (3) secured, caged, consolidated bench stock (CBS) rooms at the FAA Logistics Center, two (2) auxiliary storage locations for metal and cable, and as necessary to assist the FAALC in accomplishing its mission. Each centralized bench stock (CBS) location (3) must be staffed by no less than one individual Monday through Friday during operational hours and additional support during peak hours as deemed necessary. Operational hours requiring contractor’s support are between the hours of 6:00 AM CT and 6:00 PM CT at the Technical Support Facility (TSF) Building and Radar Support Facility (RRF); and between the hours of 6:00 AM CT and 4:30 PM CT at the Logistics Support Facility (LSF). Closure of any CBS location

WBSS SOW Attachment 1, Page 2 for reasons other than those identified as permissible in this Statement of Work must require Contracting Officer’s Representative (COR) authorization.

On-Call Staffing will also be required for after-hours support of priority requirements.

After hours support includes nights, weekends, and holidays.

Personnel requirements may vary based on the needs of the government. All vacant positions will require COR / Management approval prior to filling and/or backfilling a vacant position. Some positions may remain vacant until the COR along with management determines to fill any / all positions. The COR will notify the Task / Site Supervisor in writing if position is to be filled.

1.4 Definitions

Contracting Officer (CO) The person authorized to act on behalf of the Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination. Except for certain limited authority delegated by the CO to a technical representative, the CO is the only individual with the authority to direct the work of the Contractor.

Contracting Officer’s Representative (COR) The Government representative responsible for technical content of the contract and any subsequent task(s). This person will be responsible for monitoring Contractor’s performance and will be involved with modifications or changes to the contract or Statement of Work, Program Reviews, and overall Contractor’s performance.

FAALC Program Manager. The Government representative responsible for managing the contract at a high level. For example, submits modifications or changes to the contract or Statement of Work, Program Reviews, and overall Contractor’s performance.

2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

The services to be delivered by the Contractor to the Government are non-personal services. No employer-employee relationship must exist between the Government and the Contractor and/or between the Government and the Contractor’s employees.

2.2 Contractor Employee Supervision

Contractor must designate appropriate and sufficient supervisory personnel to meet task requirements. The Contractor must provide day-to-day supervision of all contract personnel including, but not limited to, work assignments, performance monitoring, payroll records, leave approval, and monitoring, etc. The CBS team (Subject Matter Expert, Lead and/or Manager of the following…Equipment Specialist, Supply Clerk, Lead Stock Clerk) will provide, as needed by the Contractor, training, and limited assistance in the form of technical and policy guidance through the assigned COR(s).

WBSS SOW Attachment 1, Page 3

2.3 Transition Phase-In/Phase-Out

2.3.1 Phase-In Plan

Services under this contract are vital to the Government and must be continued without interruption; therefore, upon contract expiration, a successor, either the Government or another Contractor, may continue them. The Contractor agrees to:

Exercise its best efforts and cooperation to affect an orderly and efficient transition.

To ensure a smooth transition in the change of work effort from the current Contractor, the Contractor must begin the 30-day Phase-In period as required by the SIR/contract. The purpose of this Phase-In is to:

Observe work accomplished by current employees.

Complete personnel requirements (work force) including the hiring of personnel to assure satisfactory performance beginning on the contract start date. Soliciting personnel for employment during their duty hours is prohibited, unless interview arrangements are coordinated through the Government CO and the incumbent’s personnel office.

Obtain security clearances, if required.

Complete training requirements and accomplish necessary training of

Contractor employees.

Complete the development of necessary work plans/procedures.

Complete the development of quality control plans and procedures.

The Contractor will use this time for staffing and implementing those operating procedures under the contract described in the required Phase-In Plan. The Contractor must be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures.

However, such access will not interfere with the production efforts of current Contractor personnel. To preclude such interference, arrangements for access to the Government facilities will be made with the CO.

2.3.2 Phase-Out

Should the Government award a follow-on contract to this effort; the Contractor agrees to cooperate with the Government and the follow-on Contractor to ensure a smooth transition to the new contract. During the phase-out familiarization period, the incumbent must be fully responsible for all current task order services.

In the event the follow-on contract is awarded to an entity other than the incumbent, the incumbent Contractor must cooperate to the extent required to permit an orderly change over to the successful Contractor. Regarding the successor Contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may be awarded to another

WBSS SOW Attachment 1, Page 4

Contractor. The Contractor in place must be required to assist in the phase-in activities.

2.4 Period of Performance

The contract must consist of one (1) year base period of performance, plus four (4) one-year option renewal periods.

2.5 Place of Performance

The contract is to be performed primarily at the Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Blvd, and 3601 Thomas Road Warehouse Facility Oklahoma City, Oklahoma, unless otherwise mutually agreed upon between the Government and the Contractor. Should the successful Contractor’s proposal include provisions for Contractor personnel to work at a location other than the MMAC and our Thomas Road warehouse facility, the Contractor’s pricing must include all proposed costs relative to Contractor personnel working at the off-site facility. Based on job duties, certain employees may be required to make routine visits to workcenters / sites within

MMAC.

2.6 Observance of Legal Holidays and Administrative Leave

Generally, the Contractor must not be required to work nor will the Government make payment for holidays and administrative leave . Any exceptions where Contractor support may be required during holidays, administrative leave, and facility closure must be identified by the COR and negotiated by the CO if/when applicable. mustThe Contractor must be responsible for paying their employees in accordance with the applicable Department of Labor wage determinations, to include overtime.

The Government observes only the holidays listed below:

a. New Year’s Day, January 1

b. Martin Luther King’s birthday, the third Monday in January

c. Washington’s Birthday, the third Monday in February

d. Memorial Day, the last Monday in May

e. Juneteenth Independence Day, June 19

f. Independence Day, July 4

g. Labor Day, the first Monday in September

h. Columbus Day, the second Monday in October

i. Veteran’s Day, November 11

j. Thanksgiving Day, the fourth Thursday in November

k. Christmas Day, December 25

l. Any other day designated by Federal statute, executive order, or presidential proclamation.

WBSS SOW Attachment 1, Page 5

m. Local determinations relating to adverse weather conditions, national emergencies, energy conservation, MMAC/Organizational determinations, etc., may require the Center to close. During such periods of closure, when

Contractor employees are not permitted to work, mustthe Contractor may be asked to telecommute by the COR/CO.

must When any such day falls on Saturday, the preceding Friday is observed and when any such day falls on Sunday, the following Monday is observed.

2.7 Hours of Operation

FAALC Logistics Support Facility (LSF) operating hours are M-F between 6:00 am to 6:00 pm. The Technical Support Facility (TSF) operating hours are M-F between 6:00 am to 6:00 pm. The Radar Support Facility (RRF) operating hours are M-F between 6:00 am to 6:00 pm. Contract support will be between these hours except during approved Holiday’s and facility closure as mentioned in section 2.6.

The contractor must plan and schedule for adequate staffing as necessary to meet minimum coverage required and flexible workload requirements. Scheduling may be facilitated using flexible and/or alternate work schedules. Schedules may rotate and be adjusted based on the needs of the government. An employee requesting changes to their normal / set work schedule requires Site Supervisor’s approval. For example, an employee works 8:00am to 4:30pm and they want to change their schedule to 7:00am to 3:30pm.

The employee will need to request the change to work hours in writing and receive written approval.

Staffing may also be required for after-hours to support priority requirements and/or special projects in support of the FAALC to enhance supply operations. Periods of scheduled and unscheduled work maybe required as needed, COR approval is required for any overtime, and/or after hour’s support, which includes nights, weekends, and holidays.

The only exception to this requirement is, when a contract employee; i.e., supply clerk, is working a priority shipment and the delivery of the material is urgent / Priority…e.g the order needs to get shipped out that day. The contractor will notify their site manager who will inturn notify the COR. If the COR is not available then the CO will be notified the next business day. If the contract employee is not able to get the urgent / priority shipment out, then the contractor (employee / site manager) will notify the branch manager as soon as practical.

2.8 Telework

Telework is a work arrangement that allows an employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g., home, telework center, etc.). The Government may request that the Contractor implement Telework procedures under certain conditions, therefore the Contractor must have established Telework Agreements in place with their employees. Upon award, the Contractor telework agreement must be submitted to the FAA CO for review and documentation of compliance

WBSS SOW Attachment 1, Page 6 with Government safety and property guidelines. The Contractor telework agreement should be submitted annually to incorporate updates as necessary. The Contractor is responsible for their employees, labor hours, assignments, and government property while in telework status.

Unscheduled telework is when a manager approves a request to telework from a telework-ready employee on a non-telework day due to emergency related conditions (e.g., inclement weather, building closures, or other agency announced emergencies). The process for requesting unscheduled telework of Contractor employees is as follows:

• The Government request will be coordinated with the CO and the Contractor PM.

• The request will identify the unscheduled telework condition (e.g., inclement weather, building closures or other agency announced emergencies).

• The request will identify what Contractor labor category is eligible for telework

(NOTE: FAA defines eligible positions/assignments as those which require/have equipment and access to work off-site, with instructions for documenting assignments and has portable work available).

• The COR will identify tasks and approve the deliveries for the specific telework date, time, and tasks. If telework is approved, GFE may be assigned.

In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission- Critical task must include a filled out AMS Clause 3.2.1.5-4 “Continuity of Services – Mission Critical Contracts.”

All scheduled or unscheduled telework will be at no additional cost to the Government.

2.9 Training

The Contractor must provide qualified employees to meet the tasks set forth within this SOW and each TO, and must have an ongoing training / safety program, and must be responsible for Contractor employees acquiring the knowledge and skills necessary to support new technology. The Contractor must provide verification to the Government that all employees receive necessary training through a Training Report (CDRL A004) provided to the COR(s).

2.9.1 Web-Based Training (WBT) called eLMS

Contract employees are required to complete assigned eLMS training no later than the assigned due date. The Task / Site Supervisor is responsible to ensure all contract employees complete all eLMS training on or prior to assigned due dates or when requested by the Organizational Training Coordinator or COR. There may be exception to completing eLMS training on or by the due date. This exception may be, out for extended leave or the start of a new contract employee. Note: A new employee has 30 days to complete all eLMS training.

WBSS SOW Attachment 1, Page 7

2.9.2 Classroom Training

When advantageous to the Government, training may be provided by the Government at no cost to the Contractor if the training course is not commercially available. All training must be included in task order amount and may fall into one of the following categories:

Unique to the FAA - The Government is providing training exclusively for tasks that are required to be performed at FAA facilities (e.g., on-the-job training to each Contractor employee or a train-the-trainer, as required to fulfill additional requirements such as new or revised Franchise Agreement (FAs)/Service Level Agreements (SLAs), service desk software, agency policies, security issues, software upgrades, etc.).

Directed/Mandated by the Government - The class is directed/mandated by Government regulation, FAA Administrator (AOA-1), or an FAA Security Element. A link to current mandatory training list is listed below:

https://my.faa.gov/tools_resources/training_learning/mandatory_training.html

Prior to attending any FAA-sponsored training, all support Contractors are required to submit the “Support Contractor Authorization – FAA Sponsored Training” form to the COR with final approval by the CO. Reimbursement of Government-paid training costs may be required if a contractor employee does not remain in the position for one (1) year from the date of training: if the employee fails to attend scheduled training, if the employee fails to pass the training course or fails to maintain certification.

2.9.3 On-The-Job Training

This training includes:

• Training necessary to accomplish assigned duties

Contract employee must complete the training requirements and are required to pass all training and maintain certifications / licenses necessary to accomplish their duties within SOW / TO. In addition, when necessary to accomplish other training needs based on government requirements.

2.10 Monthly Status and Invoice Report

The Contractor must prepare and submit a monthly progress report in accordance with CDRL A003, Monthly Status and Invoice Report, for every active task order, describing the progress achieved during the past month, plans for the forthcoming month, any anticipated problems, and any action required by the Government. These reports must include monthly and cumulative labor hours, associated labor rates, travel dollars, and extended year to date dollar expenditures. The Contractor is required to submit the monthly progress report on the fifth business day of the following month, allowing customers to review Contractor performance in a timely manner without delaying prompt payment of invoices. An approval of a monthly progress report by the customer agency is https://my.faa.gov/tools_resources/training_learning/mandatory_training.html

WBSS SOW Attachment 1, Page 8 considered an acceptance of the Contractor’s performance, including expenditures, for the month.

2.11 Invoicing

All invoices submitted under the resulting contract must be reviewed and approved by the CO and COR for payment. Invoices should be submitted within 30 calendar days from the last day of the month to be invoiced and should track costs at the CLIN and task level to provide auditable details for payment approval. An invoice report must be submitted by task in accordance with CDRL A003 (Monthly Status and Invoice Report).

2.12 Key Personnel

The Site Manager will be considered key personnel and as such must be employed with the firm at the time of award and must be maintained to the maximum extent possible throughout this program. Should changes be necessary, the contractor must notify the Government in writing of the proposed substitution and provide a copy of their replacement’s qualifications. Implementation of the changes must be subject to Government approval in accordance with Clause 3.8.2-17 (Key Personnel and Facilities.)

If additional personnel are determined by the government as key to successful completion of the requirements of this contract, they will also be designated as key personnel subject to the provisions of the clause.

2.12.1 Site Manager

The Contractor is responsible for providing the supervision of its employees. The Contractor must provide to the CO a finalized staffing plan within 10 days of contract award showing all employees under the contract and chain of supervision.

An on-site site supervisor must be provided for every 7-30 contract employees. The site manager will be responsible for all quality control as specified in the quality control plan. The Site Manager is the point of contact between the Contractor and the FAA COR(s) and considered Key Personnel.

A Site Manager: Monitors and supervises the day-to-day work of the Contractor employees. Provides guidance and direction to employees regarding work activities. Manages workload distribution to ensure organizational requirements are met.

Personnel Qualifications: All full-time Site Manager must, as a minimum have successfully completed 24 hours of college level accounting, management, or business courses, and possess one year of managerial experience in private industry or the Government.

WBSS SOW Attachment 1, Page 9

2.13 Overall Contractor Employee Criteria

Contractor employees must be able to read, write, speak, and understand English. They must have and hold a current/valid Oklahoma Drivers Licenses. *See section 3.7 “Use of Government Owned Vehicles and Equipment”

Contract employees are required to pass all training and maintain certifications / licenses necessary to accomplish their duties. In the case an employee fails to maintain certifications due to accident/incident remedial training will be required in accordance with FAA policy / guidance. Failure to maintain qualifications / training requirements could result in removal.

2.14 Removal of Contractor Personnel

The Government may withdraw a previously issued approval or assignment of Contractor personnel to this contract and request that the individual be removed from the contract based upon the individual not meeting Government expectations or requirements for personal, professional, or performance standards. Requests for removal will be initiated by the COR, reviewed for validity/approved by the CO and negotiated with the PM unless removal is due to a security violation that requires immediate removal from the Government facility.

2.15 Leave Management

The Contractor must maintain sufficient staffing levels to ensure performance and delivery requirements are met. The Contractor must manage leave usage to ensure FAA requirements will not be impacted by leave usage.

2.16 Data Collection and Reporting System (DCRS) Tool

Contract employees providing services under this contract are required to enter their hours into the AJW-L DCRS (or its replacement system) daily for AJW-L to accurately track labor costs per project and provide a baseline for future budget projections. The Contractor Project Manager will receive direction on how to access and enter information into DCRS and will assure their staff is weekly entering accurate data. The appropriate project and task codes must be utilized for each project.

If applicable, DCRS inputs must be required for ALL tasks, unless specified by the COR.

Some positions (supply clerks) require contract employee to input task in DCRS. If this requirement changes the Site Manager and CO will be notified.

2.17 Inspection and Acceptance Criteria

Work is performed under technical guidance of the COR and/or a designated government representative such as a supply technician, supply specialist, lead or branch supervisor who assesses general work assignments, controls flow of day-to-day work, explains major changes in regulations or procedures, provides additional specific instructions for new, WBSS SOW Attachment 1, Page 10 difficult, or unusual assignments including suggested work methods or advice on source material available.

The COR, or designated government representative must monitor the Contractor’s efforts at specific stages of task accomplishment and the requirements specified in each TO, and report any performance and/or compliance issues monthly to the CO.

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 General

The Government will provide, without cost, the facilities, equipment, materials, and services listed below. The Government-furnished property and services provided as part of this effort must be used by the Contractor only to perform under the terms of the resulting contract. No expectation of personal privacy or ownership using any FAA electronic information or communication equipment must be expected.

If the Contractor proposes any requirement must be fulfilled off-site, the Contractor must be responsible for providing all the PC Systems (e.g., desktop, tower, workstation, laptop, and tablets), equipment, facilities, materials, and services necessary to access the FAA infrastructure and in accordance with all security regulations and guidance applicable to information and technology. PC Systems must be compliant with FAA established standards (e.g., imaged, updated, and scanned).

NOTE: The Government reserves the right to remove any/all programs installed prior to termination of the contract or disposal of the above PC system.

3.2 Facilities and Utilities

The Government will provide for workspace at the Mike Monroney Aeronautical Center, 6500 South MacArthur Boulevard, and the Logistics Support Facility (LSF), Technical Support Facility (TSF) and the Radar Range Facility (RRF) in Oklahoma City, Oklahoma 73169, or other local Government leased/owned facilities, including all utilities, landline telephone, janitorial services, and furniture for Contractor employees performing on tasks unless otherwise noted.

3.3 Government Furnished Property

The items described in the following paragraphs must be considered Government furnished property.

The Contractor will be required to provide property management controls to ensure optimum utilization and security. The FAA retains property management authority for all items provided, as well as sole discretion in the placement, movement and removal of all property provided to the Contractor. The Contractor must not remove, relocate, or re-assign Government furnished property without prior approval of the COR. Contractor must optimize their use of Government furnished property provided. The Contractor must comply with associated FAA property clauses and contract requirements, including submission of an annual report pursuant to CDRL A007 (GFP Report).

WBSS SOW Attachment 1, Page 11

If the Contractor proposes that this requirement must be fulfilled off-site, the Contractor must be responsible for providing all the PC Systems (e.g., desktop, tower, workstation, laptop, and tablets), equipment, facilities, materials, and services necessary to access the FAA infrastructure. PC Systems must also be compliant with FAA established standards (e.g., imaged, updated, and scanned).

3.3.1 Office Furniture

The Government will provide workstations, desks, chairs, filing cabinetry, landline telephones, and headsets for Contractor personnel working onsite. Any furnishings provided are at the sole discretion of the Government (e.g., type, model, style, etc.).

If the Contractor proposes that any requirement must be fulfilled off-site, the Contractor must be responsible for providing all the equipment listed above.

3.3.2 General Supplies

The Contractor is responsible for providing their general office supplies. The Government will not supply company specific supplies and materials required by the Contractor, (e.g., pre-printed stationary, business cards, and timecards). It is at the Government’s discretion to provide general office supplies in support of contract requirements.

The Government will provide the appropriate supplies needed (e.g., toner, ink cartridges, etc.) for Government furnished equipment provided onsite.

If the Contractor proposes that any requirement must be fulfilled off-site, the Contractor must be responsible for providing all the equipment listed above.

The Contractor is responsible for providing their employees with personal protective equipment (PPE) in the form of; steel-toed shoes, gloves, and helmets (as needed). However, if at the cost to the Contractor, they may provide employees with additional hearing / eye protection it must comply with OSHA standards and FAA policy. The COR / FAA Safety office must approve any personal protection equipment provided by the contractor. In times of national emergency, it may be necessary for the contractor to provide employees with additional forms of PPE.

These items may include mask, gloves, sanitizers, lotions etc. as necessary to comply with government mandates.

3.3.3 Computer Hardware and Software

If the Contractor decides to propose work at the MMAC, the Government will maintain and distribute all computer equipment and software required to fulfill requirements as requested by the Government under this contract, subject to availability, and based on workload. The Contractor will be required to implement and manage property management controls or procedures including conducting property audits two times per year for all loaned Government property. The

WBSS SOW Attachment 1, Page 12 outcomes of these audits will be provided to the COR and the responsible government Property Custodian. Before Government equipment can be provided, the Contractor Project Manager or designee must sign the appropriate Government property documents.

The Government will provide the following:

• A suitable working environment (i.e., office furniture and administrative supplies).

• A Personal Computer (PC) and/or a laptop (under certain conditions if approved by the COR) with access to an appropriate host computer and auxiliary hardware and software required in the performance of this contract.

• Government Furnished Property (GFP) will be identified on each individual task as required. The respective COR will identify and make available required Government property in accordance with contract requirements. In furtherance of this, the COR will initiate, process, and maintain source documents, perform inventory verification, and validate the Contractor’s annual property report. The Contractor must be directly responsible and accountable for all Government property provided under this contract, including property in the possession or control of a subcontractor. The Contractor must comply with associated Federal Aviation Administration (FAA) property clauses and contract requirements, including submission of an annual report in accordance with CDRL A007 (Government Furnished Property Report).

Contractor personnel must not install, uninstall, move, or make modifications to any hardware or software on computers designated for Contractor individual use located at the MMAC or Thomas Road Facility without prior approval from the COR and in coordination with the cognizant government Property Custodian.

The Contractor is responsible for the computer hardware and software required by the Contractor management and administrative personnel.

3.4 FAA Computer Network

All Internet and electronic media access accomplished by FAA users (utilizing Government supplied resources) must be consistent with assigned duties and responsibilities or consistent with the official business interests of the FAA. Incidental, non-government use of the Internet and Government-owned computers is permissible if such use does not interfere with official business and involves minimal additional expense to the Government. Such incidental use must not violate any Federal or FAA rules, regulations, or policies. All employees are subject to unannounced periodic monitoring to assure that the employee is not engaging in any activity that would discredit the FAA. Non-permissible use includes, but is not limited to seeking, transmitting, collecting, or storing defamatory, discriminatory, sexually oriented, harassing material; propagating chain letters or broadcasting inappropriate or unsolicited messages; concealing or misrepresenting user identity or affiliation; using FAA resources

WBSS SOW Attachment 1, Page 13 for commercial purposes, financial gain or in support of outside individuals or entities;

engaging in unauthorized fundraising, lobbying or political activities; etc. See FAA Order 1370.79(series), Internet Use Policy, FAA Order 1370.81, Electronic Mail Policy, FAA Order 1370.82, Information Systems Security Program, and DOT H 1350.2, DOT Internet Policy, for further information.

3.5 Government Property Physical Security

The Contractor must be responsible for safeguarding all Government property for Contractor use. At the close of each work period, Government facilities, equipment, and materials must be secured.

3.6 Conservation of Utilities

The Contractor must instruct employees in utilities conservation practices. The Contractor must be responsible for operating under conditions, which preclude the waste of utilities, which must include:

• Lights must be used only in areas where and when work is being performed.

• Mechanical equipment controls for heating, ventilation, and air conditioning systems must not be adjusted by the Contractor or by Contractor employees unless authorized.

• Water faucets or valves must be turned off after the required usage has been accomplished.

• Computer equipment must be powered down during off hours, unless otherwise coordinated with the COR.

3.7 Use of Government Owned Vehicles and Equipment

The Government will furnish the following vehicles and equipment listed in this section to accomplish work under this contract:

To operate a Government Owned Vehicles (GOVs), Low Speed Vehicles (LSVs) e.g., Electric Carts, and other electric / manual warehouse equipment, the employee must hold and maintain a valid / current Oklahoma Driver’s License.

In addition, contract employees may also be required to operate Government Owned Vehicles (GOVs) or Leased Vehicles. These duties may include operating Low Speed Vehicles (LSVs), Pickup Trucks, Delivery Van,. The contract employee may be tasked with delivering material between buildings on the Aeronautical Center in accordance with FAA policy. Furthermore, the employee may also be tasked with charging batteries by plugging unit into battery charger on LSVs. In addition, they will report any defects and/or damage to Government GOVs, Government property and/or equipment to their Site Manager in a timely manner. Additional equipment may be necessary to operate based on the needs of the Government.

https://employees.faa.gov/tools_resources/orders_notices/index.cfm/go/document.information/documentid/6923 https://employees.faa.gov/tools_resources/orders_notices/index.cfm/go/document.information/documentid/6923 https://employees.faa.gov/tools_resources/orders_notices/index.cfm/go/document.information/documentID/13285 https://employees.faa.gov/tools_resources/orders_notices/index.cfm/go/document.information/documentID/14765 https://employees.faa.gov/tools_resources/orders_notices/index.cfm/go/document.information/documentID/14765

WBSS SOW Attachment 1, Page 14

NOTE: Vehicles may not be used for personal transportation by the Contractor to include lunch breaks, personal errands not related to work under the contract, or as primary transportation of Contractor employees to and from the MMAC.

4 TASKS/ REQUIREMENTS

4.1 Scope

The contractor must receive, store, issue, and deliver equipment, materials, supplies, merchandise, or tools, and compile stock records of items in stockroom, warehouse, or storage yard.

4.2 Stock Clerk

The Stock Clerk must count, sort, or weigh incoming articles to verify receipt of items on requisition or invoice; examine stock to verify conformance to specifications; Store articles in bins, on floor or on shelves, according to identifying information, such as style, size or type of material; fill orders or issue supplies from stock; prepare periodic, special or perpetual inventory of stock; requisition articles to fill incoming orders; compile reports and/or make recommendations on use of stock handling equipment, adjustments of inventory count and stock record, spoilage of or damage to stock, location changes, and refusal of shipments; may mark identifying codes, figures, or letters on articles; may distribute/deliver stock among production workers, keep records of material issued; may make adjustments to articles carried in stock; and is required to perform all of the activities successfully in accordance with this SOW.

4.3 Monitor incoming direct bench stock requests from the technicians, activities include but are not limited to:

a. Order queues must be monitored every 15 minutes, unless notified that a Priority 1 (P 1) requirement is required immediately.

b. P 1 Orders: A technician or other government representative will notify the contractor when an urgent need exists to pull a P 1 immediately. Notification will be provided in person or by phone call. The contractor will pull these orders immediately upon notification.

c. Routine Orders: All other orders are deemed non urgent. At least 95% of all orders (excluding sheet metal) must be pulled within 45 minutes of order request.

d. Bench Stock Orders for Sheet Metal must be exempted from the 45-minute response time requirement.

4.4 Physically retrieve the direct bench stock parts from inventory, activities include but are not limited to:

a. Parts must be handled using appropriate Electrostatic Discharge (ESD) equipment, according to the FAA ESD policies/Provision 61.

WBSS SOW Attachment 1, Page 15

b. Parts must be handled with appropriate precautions to prevent damage to the parts or injury to the handler.

c. Proper lifting techniques or material handling equipment must be utilized when handling parts.

d. Parts must be retrieved from the bin location specified by the inventory software system.

4.5 Package, secure and deliver parts; activities include but are not limited to:

a. Parts must be packaged using appropriate ESD equipment per FAA ESD policy.

b. Parts must be placed in an ESD safe container for the technician to pick up, when required.

c. Paperwork must be generated using the inventory software system and placed with the part.

d. Must record that the part has been picked in the inventory software system.

e. The contractor must secure parts adequately for the safe transport to technicians.

f. Must deliver the part to the technician.

g. Must verify and annotate when the parts have been delivered and indicate as

“issued to the shop”.

h. In the event deliveries are required outside operating hours, support will be required outside of regular scheduled hours.

i. Deliveries must be made between locations within buildings, and may occasionally be required between cage locations (LSF, TSF, and RRF)

j. The contractor must work with the government to ensure recurring deliveries to all identified delivery locations.

k. The contractor must ensure all required documentation and automated systems are updated accurately to maintain inventory records and provide for inventory tracking.

4.6 All parts must be handled in accordance with ESD policies.

4.7 Receive incoming material to replenish inventory, activities include but are not limited to:

a. The contractor must follow established procedures to initiate the replenishment of inventory. Replenishment of stock may be initiated by one of the two methods below:

• Contractor will initiate an automated transport task for replenishment stock to be pulled from other warehouse locations and delivered to a CBS inbound staging area.

WBSS SOW Attachment 1, Page 16

• Contractor will make a recommendation to purchase replenishment stock when no stock is available for transfer from other warehouse locations.

b. Parts must be stored in their designated inventory location.

c. Must register that the parts have been received in the designated inventory location using the FAA Logistic Center’s inventory software system.

d. If there is no existing location, or the existing location is full, must establish a new inventory location.

4.8 Prepare parts for transfer, transport, and/or deliver; activities include but are not limited to:

a. Must identify when inventory is available at another centralized bench stock location to be transferred to another centralized bench stock location to fulfill a part request.

b. Must place a signal to the other centralized bench stock location to pick the part request.

c. Parts must be picked, packaged for transport, and delivered to technicians.

d. The parts must be registered within the inventory software system to be in a transfer state.

e. Paperwork must be generated using the inventory software system and placed with the part.

f. Must record that the part has been picked and/or issued in the inventory software system.

4.9 Handle and resolve discrepancies, activities include but are not limited to:

a. Must complete a discrepancy report if parts are not in correct storage location, incorrect inventory is received, or if a technician notes a discrepancy in the fulfilled request.

b. Must escalate issues to the designated centralized bench stock program point of contact, as required in accordance with established discrepancy procedures.

c. Must take appropriate actions to resolve discrepancies per the established discrepancy procedures.

4.10 Inventory accountability

a. Contractors operating the centralized bench stock locations are responsible to ensure all bench stock areas, cabinets, and part bins storing bench stock are always secured/locked.

b. Contractors must ensure all part bins within the cabinets are labeled properly, in their correct location, and that the labels and location match the data within the inventory software system.

WBSS SOW Attachment 1, Page 17

c. Contractors must establish/follow procedures to close/secure the cages and post signage that indicates the clerk's location and estimated time of return during times when the cage cannot be occupied. Permissible reasons for the cage not to be occupied include:

a. 15-minute break periods and restroom breaks.

b. To store or pull sheet metal bench stock.

c. To store and/or pull bench stock from Vertical Storage Units (VSU), sheet metal storage locations, and/or other bench stock locations outside the cages.

d. To deliver parts.

e. To transport bench stock between CBS locations.

f. Required meeting attendance when authorized by COR.

d. Contractors working outside the cages to inspect and/or move material to/from locations in close proximity to the cage must visibly monitor cage entries to ensure no one without authorization is entering the cage.

4.11 Miscellaneous Bench Stock Supply Tasks

The contractor’s primary bench stock workload (75%-80%) will be to ensure continual and efficient operation of the CBS locations in accordance with tasks defined above in section 4.1 When time permits during slow periods of CBS workload defined in section 4.1, the contractor must assist in day-to-day FAALC operations by performing other basic and routine tasks in support of a professional, technical, or specialized occupation for other supply functions. The COR will provide technical direction to the site manager when additional task assignments are deemed necessary that may include:

4.12 Perform general supply and clerical duties such as answering phones, maintaining files, distributing correspondence, and making deliveries or pick-ups in other MMAC areas.

4.13 Acquire a basic knowledge of Federal regulations or procedures.

4.14 Participate in the product identification process of materials received.

4.15 Coordinate with receiving, inspection, equipment specialists, and inventory managers to ensure material is properly identified and stored in appropriate destination(s) in a timely manner.

4.16 Perform basic fact-finding, research, data entry, assessments of stock levels and demand, and reporting necessary to ensure proper level, flow, and control of material/supplies.

4.17 Recommend actions for improved efficiency of supply management

4.18 Accomplish functions of receiving, storing, and issuing material including but not limited to data entry required to process supply

WBSS SOW Attachment 1, Page 18 requisitions, conducting inquiries to resolve exception and/or discrepancy conditions, automated record keeping (quantity, location, condition, status) in government systems, distribution and control of publications associated with supply management, technical orders, etc.

4.19 Labor Categories/Descriptions

4.20 In this SOW, the government defines specific work duties and requirements. The contactor must provide qualified personnel in support of required labor categories that include, but are not limited to:

4.20.1 Stock Clerk

Assignments require: (a) a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines, (b) verifying inventory against supply system discrepancy,

(c) it may be necessary to submit discrepancy reports to government inventory program manager for resolution on adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes, and refusal of shipments,,

(d) remove part from packaging and verify part information against supply program data, (e) may mark identifying codes, figures, or letters on articles, (f) keeping records of material issued, may make adjustments or repairs to articles carried in stock, and may cut stock to fill order. (g) use Asset Marking System (AMS) program or other program to generate a Barcode and place on asset, (h) print and place updated LSF label on container, (i) research discrepant Barcoding issues and notify Lead and/or Management of discrepant issues unable to be resolved.

4.20.2 EQUIPMENT SPECIALIST

Functional Responsibility:

Performs work that requires an intensive, practical knowledge of equipment and its characteristics, properties and users to collect, analyze, interpret and provide specialized information about the equipment together with related advice to those who design, test, produce, supply, operate, repair, or dispose of equipment. Applies technical knowledge of electrical, electronics, communications, automation, radar, security, surveillance, navigation, landing, power, test, glass/metal/plastic, pipefitting, mechanical and other types of equipment to identify unique characteristics of material, condition codes, serviceability, and end use. Applies technical knowledge to identify material in accordance with current National Stock Numbers (NSN) where possible. Performs research, receives material and updates supply systems with accurate coding and data necessary to identify, catalog, locate, and acquire various types of material.

WBSS SOW Attachment 1, Page 19

• Provide the research, planning, and cataloging necessary to assist in provisioning/acquiring of material and equipment required to maintain and sustain the National Airspace System (NAS), in accordance with applied configuration management principals; recommends alternative solutions to sustainment problems. This includes all phases of supportability analysis, supportability planning, and sustainment management for assigned NAS systems.

• Apply technical knowledge in the areas of electrical, electronics, pipefitting and/or mechanics as applicable to air traffic system applications in automation, communications, navigation and landing, and radar to identify unique characteristics of material, condition codes serviceability and end use…