Attachment 1 - Performance Work Statement.pdf

PERFORMANCE WORK

STATEMENT (PWS)

FOR

SNOW REMOVAL SERVICES

Fairchild Air Force Base, WA

13 February 2025

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, tools, labor, equipment, and supervision required to perform snow removal services of parking areas (estimated 334,031 square yards) and sidewalks (estimated 55,509 square yards) located at Fairchild Air Force Base (FAFB). This requirement specifically excludes the airfield operations surfaces and military family housing.

See Appendix A for a complete listing of distances and areas categorized by priority level.

1.1. BASIC SERVICES. The contractor shall remove snow from all parking lots and sidewalks to within ¼” of hard pavement surface as identified in Appendix C. The contractor shall remove snow, including slush, drifts or piles, from all surfaces as shown in Appendix D.

1.2. SERVICE NOTIFICATION. The government shall notify the contractor on each occurrence of a snow event (as described herein) where the services outlined in this PWS are required. Priority 1 snow removal will be priced separately from Priority 2 snow removal and will be per push. One notification by an authorized COR to the contractor equals a full response to the workload specified by the caller.

Example 1: Contractor is notified that a Priority 1 response is required. The contractor responds in accordance with (IAW) the PWS para 1.4 and nothing more. There is no snow removal from Priority 2 areas and a single “push” is completed.

Example 2: If additional notifications by an authorized person are made for Priority 2 areas, the contractor shall respond IAW the PWS para 1.5 and a single “push” is completed.

Example 3: Contractor is notified that both Priority 1 and Priority 2 responses are required, and the contractor responds within the specified timeline outlined in para 1.4 and 1.5. This is a single push of each area.

1.3. SNOW EVENT DEFINITION. A snow event for the purpose of this contract shall be defined as the total accumulation of snow from snowfall start to snowfall end. The criteria period starts when the first measurable snow accumulation (usually ¼-inch or more) occurs. The Government will typically initiate a snow event once official measurements (see para 1.2.1) reach a snow depth of 2 inches or more but may initiate at any amount deemed appropriate by the COR/authorized caller referenced above. A snow event will be considered “ended” or “complete” after two hours of no snowfall, as determined and reported on the official measurement source (para 1.2.1).

1.3.1. Official Measurements. The Spokane National Weather Service located at 2601 N Rambo Road shall be the authority having jurisdiction on total snow event accumulation amounts. Official hourly readings can be found at: https://www.weather.gov/wrh/timeseries?site=KSKA.

In the event that hourly readings are not available due to onsite equipment failure or outages, the fallback readings would be found at: https://www.weather.gov/wrh/timeseries?site=KGEG.

1.3.2. Measurements Order of Precedence. The fallback readings do not supersede readings from the primary website, unless no readings are available on the primary website for the entire snow event.

1.4. SERVICE NOTIFICATION. The government shall notify the contractor by pre-determined means (phone call, electronic message, etc.) on each occurrence where the services outlined in this PWS are required. Priority 1 snow removal will be identified separately from Priority 2 snow removal and, each will be identified per push (see examples below). One notification by an authorized COR to the contractor equals a full response to the workload specified by the caller.

https://www.weather.gov/wrh/timeseries?site=KSKA https://www.weather.gov/wrh/timeseries?site=KGEG

Example 1: Contractor is notified that a Priority 1 response is required. The contractor responds in accordance with (IAW) the PWS para 1.4 and nothing more. There is no snow removal from Priority 2 areas and a single “push” is completed.

Example 2: If additional notifications by an authorized person are made for Priority 2 areas, the contractor shall respond IAW the PWS para 1.5 and a single “push” is completed.

Example 3: Contractor is notified that a both Priority 1 and Priority 2 response is required, and the contractor responds within the specified timeline outlined in para 1.4 and 1.5. This is a single push of each area.

1.5. SNOW REMOVAL IN PRIORITY 1. Areas shall be started within 1 hour of notification with complete removal within five (5) hours of the last ¼” of snowfall as determined by the National Weather

Service official measurements referenced in para 1.2.1. This Priority must be maintained throughout the snow event. Snow shall not be plowed in a manner that obstructs streets, parked vehicles, fire hydrants, refuse dumpsters, obstacles (i.e. water valves), parking lot entrances, exits, or intersections. A minimum of 80% of the parking lot shall be cleared. In the event of an obstacle (i.e. excessive number of vehicles) the contractor shall notify the assigned Contracting Officer’s Representative (COR) and request further instructions. The contractor shall push snow to the outside edges of the parking lots whenever possible.

The contractor is not required to haul the snow berms at the edges of the parking lots that result from plowing. Snow plowed adjacent to the flight line perimeter (fence or walls) shall not be stacked against the flight line (fence or wall). All identified sidewalks shall be cleared of snow, not to exceed a snow depth of ¼ inch.

1.6. SNOW REMOVAL IN PRIORITY 2. Areas shall be started within 4 hours of notification with complete removal within seventy-two (72) hours. Snow shall not be plowed in a manner that obstructs streets, parked vehicles, fire hydrants, refuse dumpsters, obstacles (i.e. water valves), parking lot entrances, exits, or intersections. A minimum of 80% of the parking spaces shall be cleared to mitigate obstructions. In the event of an obstacle (i.e. excessive number of vehicles) the contractor shall notify the assigned COR and request further instructions. Prior to clearing dormitory parking lots, the contractor shall contact the dormitory managers, at least one day in advance, to schedule a day(s) to clean the dormitory parking lots so that the dormitory manager can arrange to have the cars moved. Note: There are roadways identified that are considered part of the parking lot workload. The contractor shall ensure that snow berms are not piled to block the normal flow of traffic in these areas. The contractor shall push snow to the outside edges of the parking lots whenever possible. The contractor is not required to haul the snow berms at the edges of the parking lots that result from plowing. Snow plowed adjacent to the flight line perimeter (fence or walls) shall not be stacked against the flight line (fence or wall). All identified sidewalks shall be cleared of snow, not to exceed a snow depth of ¼ inch.

1.7. RECURRENCE OF SNOWFALL. In the event of snowfall recurring after the first snowfall has stopped: The contractor shall continue clearing the Priorities they were notified to accomplish. The government reserves the right to make a second notification to the contractor if forecasts are favorable for significant snow accumulation totaling over 6 inches. This can/may occur while the contractor is actively plowing from the initial notification. If this occurs, the contractor will continue plowing the full workload initially identified until completed and then start over with a new response for the second call. A new 72-hour period will also start upon snow end. If the government does not make a second call prior to 6 inches of accumulation as defined by the National Weather Service, the contractor will be credited for a double push and only plow one time and not be required to start over.

2.0. ADDITIONAL REQUIRED SERVICES.

2.1. SIDEWALKS. Sidewalks are to be sufficiently cleared to a snow depth of not more than 1/4 inch the full width of the sidewalk.

2.2. SNOW BERMS. Snow plowed adjacent to the flight line or perimeter fences shall be plowed away from block walls or fences to prevent potential security risks.

3.0. ADDITIONAL INFORMATION

3.1. VEHICLE STAGING. The government will provide a location for vehicle staging. This location is open air and does not have basic utilities.

3.2. DAMAGE. The contractor shall be responsible for the repair of any damage to both government and privately owned property caused by contractor personnel or equipment during plowing operations. The contractor shall immediately notify the COR of any such damage. The contractor shall also be responsible for repairs to, or replacement of, any government property damaged by contractor personnel or equipment during the performance of this contract (i.e. curbs, signs, fire hydrants, landscaping, vegetation including trees, etc.). If the COR determines weather prevents immediate repair of damage, the contractor shall submit a plan to repair damaged property within 1 week with repairs beginning by April 15th and completed by July 15th of each year. All repairs shall meet industry standards and items replaced shall be a like item to the damaged property; the COR has the final acceptance responsibility and shall document acceptance in the COR file accordingly.

3.3. OBSTACLES. The contractor shall be responsible for logging and notifying the COR if an obstacle

(i.e. vehicle) restricts the accomplishment or completion of the requirements of this contract and contact the COR by predetermined means (phone, electronic message, etc.) to the COR of the incident immediately upon observance of the obstruction.

3.4. ADDITIONAL INFORMATION. The Base Exchange and Commissary parking lots have been split into both Priority 1 and Priority 2 sections. For both parking lots, the Priority 1 section will be the first 2 parking lanes closest to the double road perpendicular to Commissary Rd and Spaatz Rd as shown in Appendix D.

4.0. SERVICE SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. Exceeding performance thresholds may result in contract termination.

Performance Objective PWS

Para

Performance

Threshold Remedy Method of

Assessment

Priority 1 Removal

Prevent accumulation. Ensure paved areas are safe for vehicle or pedestrian traffic.

1.1

1.2

1.3

1.4

1.5

1.7

2.0

Zero valid customer complaints per service month.

Re- performance within 1 hour of notification.

Customer complaint and random surveillance.

Priority 2 Removal

Prevent accumulation. Ensure paved areas are safe for vehicle or pedestrian traffic.

1.1

1.2

1.3

1.4

1.6

1.7

2.0

No more than 2 valid customer complaints per service month.

Re- performance within 2 hours of notification.

Customer complaint and random surveillance.

4.1. QUALITY CONTROL. Contractor shall develop and maintain a quality control program (QCP) to ensure maintenance and repair services are performed in accordance with commonly accepted commercial practices and other applicable standards and codes. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Paragraph 4, Service Summary.

The QCP shall demonstrate how the contractor ensures quality performance during the contract period of performance. The contractor shall maintain the QCP throughout the period of performance of the contract and shall provide updates to the COR not only upon request, but also during an annual review. The QCP will have the sample inspection forms and records templates which will be used for the service.

5.0. GENERAL INFORMATION.

5.1. HOURS OF OPERATION. The contractor shall be responsible for establishing and manning a 24-hour customer complaint hotline.

5.2. HOLIDAYS. The following are official Federal Holidays:

January 1 New Year’s Day

3rd Monday in January Martin Luther King, Jr. Day

3rdMonday in February President’s Day

Last Monday in May Memorial Day

June 19 Juneteenth

July 4 Independence Day

1st Monday in September Labor Day

2ndMonday in October Columbus Day

November 11 Veterans Day

4th Thursday in November Thanksgiving Day

December 25 Christmas

Note: This is a mission essential service, therefore, the Contractor shall be available on an on-call status 24 hours per day to meet this requirement despite any federal holidays or base down days para 5.7).

5.3. SECURITY REQUIREMENTS. All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. In addition, all vehicles described above must be registered through the Security Forces Squadron, Pass and Registration and will comply with FAFB directives. After award of contract, the contractor shall request base passes and identification badges for their employees and work vehicles through the COR, Contracting Officer

(CO), and Security Forces.

5.4. CONTRACTOR PERSONNEL. Contractor personnel and employees that perform services on

FAFB are limited to U.S. citizens or those resident aliens possessing a valid green card. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on

FAFB by wearing distinctive clothing which always displays the company name / logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. Vehicles shall also be easily recognizable with displayed company name / logo that is always visible.

5.5. EQUIPMENT CONDITION/APPEARANCE. The contractor shall perform all cleaning, painting, repair, and other maintenance tasks off-base. Trucks and trailers used for plowing or hauling shall be free of odor, dirt, debris, and pests. Contractor vehicles and equipment shall not have any equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup after notifying the COR to ensure environmental compliance.

5.6. WEAPONS, FIREARMS, AND AMMUNITION. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately-owned vehicle while on FAFB.

5.7. REPORTS. The contractor shall maintain a log of all customer complaints and the corresponding resolution on a computerized log or spreadsheet, which shall be available to the COR during normal business hours. The contractor shall provide a current copy of the log to the COR by the 3rd workday of the following month.

5.8. CONTINUATION OF MISSION ESSENTIAL FUNCTIONS

According to DFARS 252.237-7024, Notice of Continuation of Essential Contractor Services, unless otherwise directed by an authorized government representative, it is determined that Priority 1 snow/ice removal services are required under this PWS and are mission essential to be performed during a crisis.

The contractor shall provide, maintain, and update a written Mission Essential plan at proposal and at least annually after award.

6.0. ENVIRONMENTAL CONSIDERATIONS.

6.1. PRODUCTS AND MATERIALS. If it is determined that if a product does not meet government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines

(https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program) shall meet the minimum specifications. Bio-based products shall meet the requirements of the biobased product listing from the United States Department of Agriculture (http://www.biopreferred.gov/). The contractor shall purchase and use Energy Star or other energy-efficient items listed on the Department of

Energy’s Federal Energy Management Program Product Energy Efficiency Recommendations product list. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

6.2. CONTRACTOR HAZARDOUS MATERIALS (HM). In accordance with AFMAN 32- 7002

Environmental Compliance and Pollution Prevention includes all items covered under Emergency Planning and Community Right-to-Know Act tracking requirements, the Occupational Health and Safety

Administration Hazard Communication Standard, and all Class I and II Ozone Depleting Substances. The contractor shall be responsible for the proper storage, management, and disposal of any hazardous material brought on FAFB for contractor use.

6.3. HAZARDOUS WASTE (HW). Government policy is to reduce the disposal of HW in keeping https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program http://www.biopreferred.gov/ with Federal pollution prevention goals. HW includes, but is not limited to, material discarded or disposed of which exhibits characteristics of toxicity, corrosivity, ignitability, or which is listed HW by any of the following: 40 CFR Part 261 & WAC, Chapters 173-303; DAFI 32-7042.

6.3.1 The contractor shall be responsible for the proper storage and management of any HW or universal waste accumulated or generated at the job site. No HW or universal waste shall remain at a job site after project completion. HW must be characterized and shipped off-base within 90 days of being generated.

The contractor shall follow all federal, state, and local regulations pertaining to HW. The contractor shall be responsible for the proper disposal of any HW accumulated or generated at the job site. Disposal actions shall be accomplished in compliance with the "Hazardous Waste Manifest System" for shipping and ultimate disposal. The contractor shall insure that such transporting and disposal are in strict compliance with the established criteria. Proper disposal shall include the preparation of a hazardous waste manifest Land Disposal Restriction as required for disposal of the waste at a Resource

Conservation and Recovery Act approved facility using the EPA Identification # for FAFB. All manifests shall be signed by an authorized person in 92 CES/CEIE prior to HW being removed from a project site.

Manifests shall be coordinated through 92 CES/CEIE via the CO at least 3-days prior to scheduled shipment to provide the government an opportunity to inspect the packaging and labeling, in addition to ensuring an authorized government representative will be available to sign the manifest on day of shipment.

6.4. NON-HAZARDOUS SOLID WASTE DISPOSAL. Non-hazardous solid waste must be disposed in accordance with federal, state, and local regulations at facilities permitted in accordance with the WA

State Solid Waste Handling Standards. The Contractor shall be responsible for the proper handling and disposal of all solid waste accumulated or generated on FAFB in performance of the contract. The

Contractor shall make every reasonable effort to reduce the amount of solid waste generated by salvaging and recycling materials to the greatest extent possible. Materials capable of being recycled, shall be recycled at facilities licensed and permitted by the county or state for such recycling.

6.5. COSTS OR FINES. Any costs or fines levied against the installation due to the contractor’s failure to comply with applicable federal, state, or local laws shall be borne by the contractor.

7.0. APPENDICES

The government will make all publications, forms, references and report formats listed available at request. Publications can be accessed online at http://www.e-publishing.af.mil/. Supplements or amendments to listed publication from any organizational level may be issued during the life of the contract. The contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance.

APPENDICES:

A. Definitions, Abbreviations, and Acronyms

B. Applicable Publications and Forms

C. Estimated Workload Data

D. Maps/Site Plans

E. Historic Snowfall Data

APPENDIX A

DEFINITIONS, ABBREVIATIONS, AND ACRONYMS

DEFINITIONS:

Acceptance. The act of an authorized representative of the government by which the government assumes for itself, or as agent for another, ownership of existing and identified supplies tendered or approves specific service rendered, as partial or complete performance of the contract on the part of the contractor.

Contract Specialist (CS). The individual within the contracting office who performs the day-to-day administration of the contract. The CS may also be the CO.

Contracting Officer (CO). The duly appointed government agent authorized to award or administer contracts. The CO is the only person authorized to contractually obligate the government.

Contracting Officer Representative (COR). Individual who monitors a contractor on a daily basis and who is involved in every aspect of a contract to ensure the contractor is in compliance with the contract.

Defect. Any non-conformance with requirements specified in the contract.

Facility. A building, structure, utility system, pavement, and underlying land or portion thereof and other improvement or asset that has been provided a unique facility number and is contained in the Real

Property Inventory as a separate entry listing. This includes all installed equipment and building components.

Push. A “push” is the full removal of snow in an identified area (Priority 1 or Priority 2) accordance with standards herein, as a result of a single snow event.

Performance Objective. The outcome associated with successful contract performance in a specific area.

This is a critical success factor in achieving the organization’s mission, vision and strategy which, if not achieved, would likely result in a significant decrease in customer satisfaction or risk mission failure.

Obtaining multi-services/sub-services performed at a certain measurable standard and consistently ensuring success in achieving the objectives critical to the mission.

Performance Threshold. The minimum performance level of a performance objective required by the

PWS.

Quality Assurance (QA). Those actions taken by the government to assure services meet the requirements of the PWS

Quality Control (QC). Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Services Summary (SS). A summary of the performance objective and performance threshold required by the government in concessionaire performance. Also known as a Performance Requirements Summary or

Services Delivery Summary or Performance Requirements Document.

Snow Event. A snow event for the purpose of this contract shall be defined as the total accumulation of snow from snowfall start to snowfall end.

Standard. An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedures, or evaluating results: a fixed quantity or quality or a defined measure of comparison.

ACRONYMS:

AFI Air Force Instruction

AFOSH Air Force Occupational Safety and Health

CO Contracting Officer

CS Contract Specialist

COR Contracting Officer Representative

IAW In Accordance With

POC Point of Contact

SS Services Summary

QC Quality Control

QCP Quality Control Program

QA Quality Assurance

PWS Performance Work Statement

APPENDIX B

APPLICABLE PUBLICATIONS AND FORMS

In addition to all applicable federal, state, and local laws and regulations, the following instructions, forms, and guidance shall be followed in the performance of this contract. Copies can be viewed at the following websites:

a) http://www.e-publishing.af.mil/

b) http://www.dtic.mil/whs/directives/infomgt/forms/index.htm, and DoD

c) http://www.dtic.mil/whs/directives/corres/ins1.html

d) https://www.gsa.gov/reference/forms#

e) https://www.esd.whs.mil/Directives/forms/

f) https://apps.leg.wa.gov/wac/

g) https://uscode.house.gov/

h) https://www.ecfr.gov/cgi-bin/ECFR?page=browse

i) https://wbdg.org/ffc/dod/unified-facilities-criteria-ufc/ufc-3-240-13fn

j) https://my.spokanecity.org/smc/

PUBLICATION/FORM TITLE DATE

Pub.L. 109-13, 119 Stat. 302 Real ID Act 2005

5 USC 552 The Freedom of Information Act Current

29 CFR 1910.1200 Occupational Safety and Health Administration, Department of Labor, Hazard Communication

Current

40 CFR 261 Identification and Listing of Hazardous Waste Current

40 CFR 355 Emergency Planning and Notification Current

40 CFR 372.65 Chemicals and chemical categories to which this past applies

Current

AFMAN 16-1406 Air Force Industrial Security Program 08 May 2020

AFI 32-7086 Hazardous Materials Management 07 Jun 2023

DAFMAN 32-1067 Water and Fuel Systems 04 Aug 2020

AFI 33-322 Records Management and Information

Governance Program

22 Mar 2020

AFI 33-332 Air Force Privacy and Civil Liberties Program 09 Mar 2020

AFPD 63-1 Integrated Life Cycle Management 07 Aug 2018

DAFI 63-138 Service Acquisition 01 Jan 2024

AFI 71-101V1 Criminal Investigations Program 30 Jun 2019

AFI 71-101V2 Protective Service Matters 20 May 2019

DAFI 91-202 USAF Mishap Prevention Program 19 Apr 2024

AFI 17-101 Risk Management Framework for Air Force

Information Technology

05 Sep 2024

AFMAN 32-7002 Environmental Compliance and Pollution

Prevention

03 Feb 2020

DAFMAN 91-203 Air Force Occupational Safety, Fire and Health

Standards

24 Mar 2022

DAFPD 38-1 Manpower and Organization 19 Feb 2024

DAFPD 16-14 Security Enterprise Governance 30 Dec 2019

DoDMAN5200.02_DAFMA

N16-1405

Air Force Personnel Security Program 28 Nov 2023 http://www.e-publishing.af.mil/ http://www.dtic.mil/whs/directives/infomgt/forms/index.htm http://www.dtic.mil/whs/directives/corres/ins1.html https://www.gsa.gov/reference/forms https://www.esd.whs.mil/Directives/forms/ https://apps.leg.wa.gov/wac/ https://uscode.house.gov/ https://www.ecfr.gov/cgi-bin/ECFR?page=browse https://wbdg.org/ffc/dod/unified-facilities-criteria-ufc/ufc-3-240-13fn https://my.spokanecity.org/smc/

PUBLICATION/FORM TITLE DATE

DODI 5200.46 DOD Investigative and Adjudicative Guidance for Issuing the Common Access Card

02 Nov 2020

DODI 5400.11 DOD Privacy and Civil Liberties Program 08 Dec 2020

DODM5400.07_AFMAN

33-302

Freedom of Information Act Program 25 Apr 2018

DODM 6025.18 DOD Health Information Privacy Regulation 13 Mar 2019

Spokane Municipal Code

Title 10, Chapter 10.29, Article II, Section 10.29.020

Regulation of Activities, Contractors and

Workers

Current

APPENDIX C

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 PRIORITY 1 PARKING LOTS 154,234 Square Yards

2 PRIORITY 2 PARKING LOTS 179,801 Square Yards

3 PRIORITY 1 SIDEWALKS 32,122 Square Yards

4 PRIORITY 2 SIDEWALKS 23,368 Square Yards

APPENDIX D

MAPS/SITE PLANS

Contractor will be provided with a scalable map book upon request (zoomed-in version)

BX & Commissary Parking Lot Split Priority Map

APPENDIX E

HISTORICAL SNOWFALL DATA

(Data Retrieved from National Weather Service.)