Attachment 1- Performance Work Statement.pdf

Attachment 1- Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

PRODUCTION DIGITAL PRESS COLOR INKJET TECHNOLOGY FIRM FIXED

PRICE (FFP) CONTRACT

1.0 GENERAL INFORMATION

1.1 DLA Document Services seeks to enter into a firm fixed price contract to acquire and maintain one high speed/high volume and one lower speed/lower volume Color, “Inkjet” Technology digital presses with “inline” or “near line” document finishers. Equipment capabilities are described based on output. The specifications for the printer-digital press can be found in Attachment 2. The offeror will be responsible for installation and any necessary configuration to ensure a complete printing solution. The offeror will also be responsible for:

- Delivery and installation of the equipment (including electrical/power connection and environmental venting/air handling requirements). Offeror will be expected to connect the device to existing power, and/or determine whether a facility modification is required to accommodate the machine.

- Warranties, repair, and maintenance of the equipment

- Network functionality of the equipment

- Information Technology (IT) Security Accreditation and technical support for the equipment.

- Training on using/daily operations of the equipment (including hardcopy User Manuals)

See Section 7.0 for detailed training requirements.

- Meetings, Reports and Administration Regarding the Equipment. See Section 8.0 for detailed meetings and reports requirements.

1.2 The FFP contract supports a onetime purchase of two (2) complete printing/finishing system(s). CLIN structure is identified in Attachment 3.

1.3 Volume Description - Digital Press

- Volume-Level (VL) 300 - Equal to or Greater than 300 ppm

- Volume-Level (VL) 1500 - Equal to or Greater than 1500 ppm

1.4 Delivery is designated at Quantico, VA for the VL 300and –Philadelphia, PA for the VL1500. Addresses are:

1001 Barnett Avenue. Quantico, VA 22134-5102

700 Robbins Avenue Bldg. 4-D. Philadelphia, PA 19111

1.5 Period of Performance (POP): Date of Award - 30 September 2025.

Base Maintenance Period (issued subject to funds availability): 03/01/2023 – 09/30/2024 Option Period 1: 10/01/2024 – 09/30/2025

2.0 SPECIFCATIONS

2.1 This requirement is for a high speed/high volume digital press used for printing various documents/images in a production environment. The offeror shall provide devices at 1200 dpi or better with roll fed or cut sheet paper and environmentally friendly processes. Additionally, the software shall be compatible with Windows 10 or the latest current DOD Operating System.

"Pages" are standard sized 8.5 x 11" or A4 finished sheets. Pages per minute (ppm) and Impressions per minute are synonymous terms for proposals.

2.2 “Green” technology, or non-Volatile Organic Compound (VOC), is an acquisition requirement. The use of water based or water-soluble ink that negates the requirement for personal protective equipment or eliminates the need for hazardous material handling is required.

2.3 A “finishing/finisher” system inline or near line is required. Attachment 2 has additional specifications for the finishing requirements for each Volume Level.

2.4 Inline or near line paper “coating” is considered an essential part of the printing/finishing process. The vendor shall include Ultra-Violet (UV) or Aqueous Coating (AC) as part of the system in either a contiguous or additional step. Either UV or AC is the minimum requirement for document enhancement. For inline coating equipment, bypassing the coating “step” or being able to turn-off coating is required.

2.5 Specific equipment capability requirements are set forth in Attachment 2. Offerors must complete Attachment 2 as part of their technical proposal, for each device/equipment type being offered, at each volume level. Begin on the “instructions” tab on Attachment 2.

3.0 DELIVERY AND INSTALLATION

3.1 Within ten (10) business days after receipt of an award, the contractor shall conduct site survey at each delivery location specified by the delivery order. The contractor shall provide a written analysis of the site survey which must include all of the following: space limitations of the location, electrical requirements to include exact specifications of power requirements and limitations, specification and placement of electric outlets and network connections, and ventilation/air handling. The survey shall also include environmental requirements (e.g., space, power) for PC/Workstation if included in the system. The written survey shall be provided to the DLA Document Services delegated POC on the contract within five (5) business days after survey is completed. Delivery of vendor provided equipment will be contingent on a completed site survey.

3.2 Contractor will complete delivery of equipment within 180 days after completion of the site survey report with concurrence by DLA contracting. Upon completion of installation the agency POC and contractor must sign off stating that all equipment ordered is functioning properly and fully operational.

4.0 MAINTENANCE, WARRANTY, PERFORMANCE, AND REPAIRS

Offerors will provide maintenance quotes including all standard monthly maintenance plus “Ink” and special materials. Ink shall be quoted on a per ink container basis and vendors shall provide the unit of measure for their ink containers. There will also be options for additional ink purchases in the base period of maintenance and additional options in the option period 1 of maintenance. Delivery of the optional ink will be made within 30 days after the modification to exercise the option.

4.1 SERVICE CALLS

Offerors will provide a service center number staffed by competent personnel to provide immediate, direct over the phone or virtual consultation and to start the repair person response.

Offerors shall maintain fully trained and equipped personnel to arrive within 6 hours of the initial call and determination that the situation cannot be resolved virtually. The hours of service are 0700 to 1700 (local) with an additional CLIN for afterhours maintenance. Offerors will need to provide a second-level support response within one day of an issue arising that the local technician is unable to fix.

4.1.2 AFTER HOURS SERVICE

The offeror will include in their proposal, any additional costs associated with after hours service requirements. The government plans to extend hours of operation beyond the 0700- 1700 timeframe once the device is fully operational and suitable workload is being sent to the facility. The unit of measure will be quoted by the vendor and should be either month, week, or day.

4.1.3 REPAIR PARTS

Offerors will maintain a suitable cache of repair parts to reduce/eliminate downtime. The offeror will identify repair parts not maintained at the site due to excessive costs to maintain at the facility or parts degradation due to facility environmental issues. Where repair parts are not feasible to maintain on site and the part is in stock the offeror will provide overnight shipping to achieve maximum uptime. If the part is not in stock, the offeror shall ensure the fastest method of shipping to get the part to the device location.

4.2 PERFORMANCE STANDARD METRICS

4.2.1 Performance Standard 1: Mean Time Between Failures (MTBF) is the predicted elapsed time between inherent failures of a mechanical or electronic system, during system operation.

MTBF is a basic measure of a system's reliability; the higher the MTBF, the higher the reliability of a product.

Minimum 20 hours MTBF average per year.

4.2.2 Performance Standard 2: Mean Time to Repair (MTTR) is the average time it takes to repair a system (usually technical or mechanical). It includes both the repair time and any testing time. The clock doesn't stop on this metric until the system is fully functional again. MTTR is a basic measure of the maintainability of repairable items. It represents the average time required to repair a failed component or device.

Maximum 4 hours MTTR average per year (does not include time waiting for replacement parts)

4.2.3 Performance Standard 3: Mean Down Time (MDT) is the average time that a system is non-operational. This includes all downtime associated with repair, corrective and preventive maintenance, self-imposed downtime, and any logistics or administrative delays. MDT is time during which production is stopped especially during setup for an operation or when making repairs.

Maximum: eight (8) hours MDT per event, average per year (based on 160-hours, 4 weeks-40 hours per week - extended hours of operation will increase the calculation hours).

4.3 WARRANTIES

Offerors will provide replacement warranties for parts and equipment sufficient to ensure revolving/repeating repairs are resolved and major components replaced without additional cost to the government unless due to government operator abuse/neglect. The offeror will provide a detailed list of warranty items with their proposal plus any exclusions.

5.0 IT CONFIGURATION

5.1 All devices shall be maintained and kept current with DLA required and approved operating systems and drivers, with the exception of standalone devices.

5.2 All contractor-provided software (including Operating System drivers) shall be supported by the contractor and the software’s original manufacturer at all times during its use by the government. If it becomes apparent that either the contractor or original manufacturer will no longer support any contractor-provided software, the contractor shall provide and install other software in coordination with the J67F POC, William Hamilton, that is still supported by the contractor and the software’s original manufacturer.

5.3 Contractor solution must be capable of functioning in a common security environment, given that DLA Document Services is required to add additional software that is standardized within DLA Document Services. Additional software includes, but is not limited to, McAfee Epolicy Orchestrator (multiple modules including Anti-Virus and Host Intrusion Prevention), Arcsight Logger, Active Client Software and Axway Desktop Validator.

5.4 All devices/components shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists after the classified process has been completed. Guidelines can be found at https://iase.disa.mil. The contractor shall indicate any specific steps needed to ensure classified data is never disclosed.

5.5 All devices shall be configured in compliance with all applicable DoD Security Technical Implementation Guides (STIG) (Ref: http://iase.disa.mil/stigs). Any remaining deficiencies that cannot be resolved shall be identified by J67 POC William Hamilton prior to the Certification and Accreditation testing phase for evaluation of acceptance.

5.6 All “front-ends” or operating system “controller(s)” must function using any of the below list of approved DLA Operating Systems:

• Microsoft Windows 10 Enterprise or Professional

• Microsoft Windows 10 LTSC 1807 or higher

• Solaris 10 or 11

• Windows Server 2016+

5.7 As part of the installation process, the contractor shall label all equipment with the appropriate classification as defined by DLA Document Services. DLA Document Services shall provide the appropriate instructions and labels.

5.8 DLA Document Services shall provide a configuration standard and settings document for each hardware model that the vendor shall utilize when installing hardware at a designated site.

This configuration standard and settings document will be developed for each device in conjunction with the vendor post-award at DLA Document Services headquarters facilities in New Cumberland, Pennsylvania.

5.9 Section 508 Accessibility Standards - The user interface shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194. The standard 1194.21 (Software applications and operating systems) has been determined to be applicable to this contract.

6.0 IT CERTIFICATION & ACCREDITATION, INSTALLATION AND TECHNICAL

SUPPORT

6.1 After offeror proposal receipt, but prior to award, DLA Document Services shall identify the specific pieces of equipment and software that require network testing, security accreditation, and approval. Offerors will provide the requested hardware/software within 21 calendar days of notification, at no additional cost to the Government, to the DLA Document Services production facility at Mechanicsburg, PA, for testing of its compliance to the requirements set forth in the Performance Work Statement. The equipment shall be free of vulnerabilities and be configured in a compliant manner with any known STIG deficiencies identified prior to the testing commencement for evaluation of acceptance. The DLA Document Services Information Assurance Manager will determine the acceptance or rejection of any residue risk as part of the Certification and Accreditation process. Testing will be performed for a maximum period of 10 business days per delivery. This testing will determine if the equipment meets all of the requirements of the PWS, can function when delivered, and will develop a standard configuration that the contractor will use for all installations. All testing will be conducted by DLA Document Services with the offeror’s assistance and the contract award does not occur until testing has been completed. Testing will include but is not limited to vulnerability scanning, port scanning, and STIG compliancy checks. Upon notification of a discrepancy, the offeror will have seven (7) calendar days to provide corrective action. The offeror shall, at no additional cost, provide onsite engineering assistance and other support necessary to configure, setup, and test the equipment.

6.2 Vendors who provide front-end/controller systems that are configurable with the DLA “image” and vendor software overlay will speed up the evaluation process because the system is already DoD-DLA policy compliant.

6.3 After award, the contractor shall monitor industry standard vulnerability sites (e.g., http://nvd.nist.gov/) and take appropriate actions if its equipment is subject to a known vulnerability. In addition, DLA Document Services will notify the contractor as security vulnerabilities are identified concerning the installed equipment. When a vulnerability is identified, the contractor shall provide patches within 30 calendar days unless a shorter time period is directed by DLA Document Services Contract Point of Contact (POC).

6.4 The contractor shall update all contractor supplied software with the exception of Microsoft Windows systems. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft SCCM. Prior to execution of contractor-initiated software updates, the impact of the updates must be reported and assessed by the DLA Document Services IT support.

6.5 All purchased hardware shall be registered by the vendor under the “DLA” name for 3rd party technical support.

7.0 TRAINING REQUIREMENTS

7.1 As part of the training requirement, the vendor shall provide a hardcopy User Manuals which are concise, written in English, user friendly and provide specific steps and processes in all operational aspects in the use of the device and the accompanying peripherals, and software.

7.2 Within five (5) business days after the complete installation (to include certification, if necessary) of each device, the contractor shall provide initial hands-on training regarding the device and its software. This training must be in English and accomplished by an individual having expert knowledge in all operational aspects of the device and software. This training includes software and hardware plus operator level maintenance. All costs associated with providing this initial training (to include travel costs of the contractor-provided instructor) shall be included in the proposed price and will not be reimbursed separately.

7.3 The offeror will provide a complete set of training videos for operating and maintaining the device to the government for remedial and continuing education.

8.0 EQUIPMENT AND ACCESSORIES

8.1 During the period covered under this contract, should the Government and/or the contractor desire to substitute or upgrade equipment with technology improvements, all such actions shall be approved by the Contracting Officer prior to the contractor taking any action. If a substitution is needed the contractor must notify the Contracting Officer and a formal review process will be conducted. Substitutions will be provided at no cost to the Government.

9.0 MEETINGS AND REPORTS

9.1 The contractor shall prepare and submit an Installation Report that includes, at a minimum, the serial numbers for equipment, the equipment make/model, installation date and location to include DLA Document Services Branch, installation, and building number as applicable. The report will be sent to the DLA Document Services delegated POC named in the contract, DLA Program Administrator, and to the Contracting Officer.

9.2 The contractor shall provide the DLA Document Services delegated POC with a Training Completion Report listing all DLA Document Services personnel trained, the location of training and the training date. Each report will be sent to the DLA Program Administrator.

9.3 The contractor shall provide monthly reports documenting Mean Time Between Failure (MTBF), Mean Time To Repair (MTTR), and Mean Down Time (MDT).

10.0 DELIVBERABLES

Site Survey

Software/hardware (controller) set for testing

Monthly Maintenance Report

Installation Report

Training Completion Report