Attachment 1 - 702 MS Waco PACS Project SOW.rtf

Statement of Work MS (Member Services) 702 Waco PACS Project

GENERAL: The Veterans Health Administration – Member Services (VHA-MS) is seeking to obtain a qualified Contractor who can demonstrate the required capability to install additional CCure 9000 Access Control Security System (ACSS) access points and services at the Waco Campus 4800 Memorial Drive, Building 90, Waco, TX 76711. This requirement also includes installing electronic door hardware, and PIV card readers. The goal of this acquisition is to ensure the security of our facilities by providing PIV card reader access to all building doors listed below in order to provide a safe work environment for staff.

Description of Services: The Contractor shall provide all management, personnel, plant, labor, supplies, tools, equipment, communication devices, transportation, and fuel necessary to perform requirements to the standards defined in this SOW (Statement of Work).

Background: The Waco VHA MS Call Center has an individual CCure 9000 ACSS at the site. The need is to eliminate the use of keys for door entry and utilize the CCure system.

Objectives: Obtain a qualified contractor to install the additional door access points to the current CCure 9000 ACSS at Waco, TX.

Scope: The Contractor shall update a complete CCure 9000 ACSS at Waco, TX, install PIV card readers, electronic door hardware, and relocate the existing CCTV system to room A002.

The following is a list of the 37 doors.

Door #

Interior

Exterior Fire Door

Turn Handle

Panic Bar

Wood

Single/Double A002 X

X LEVER

S A003

S A004

S A005

S A007

D A008

S A009

D A014

D B001

S B002

S B003

S B005

S B006

S B007

D A100

S A102

S A103

S A104

S A111

S A113

S B101

S B102

S B108

S B109

S B110

S B111

S A200A

S A200B

S A201A

S A201B

S A207

S A208

S A210

D A210A

S B201

S B204

S B208

S

General Task 1: Install new PIV card readers with proximity read capability and electronic door hardware on designated doors with turn handle hardware.

General Task 2: Install new PIV card readers with proximity read capability and electronic door hardware, with electric strike, on designated doors with panic hardware.

General Task 3: Provide and install card printing equipment that can create PIV (USAccess) access cards and 100 blank temp cards. Equal to DTC1000 dye-sublimation/resin thermal transfer, 300 dpi, single-sided, 32 MB, USB 2.0. HID prox iCLASS mifare/desfire card encoder Fargo DTC1000

General Task 4: Relocate existing CCTV system from room B002 to A002.

General Task 5: Provide training on the use of all systems and equipment including printing of the temp cards.

General Information

Federal Observed Holidays and Military Training Holidays: Do not schedule work on Federal holidays or days observed in lieu thereof. The Federal holidays listed below are observed. When a holiday falls on a Sunday, the following Monday will be observed as the holiday. When the holiday falls on a Saturday, the preceding Friday will be observed as the holiday. When a service is required fewer than three times per week and the time for that service falls on a holiday the work shall be accomplished on the day following or preceding the holiday.

New Year's Day Labor Day Martin Luther King's Birthday Columbus Day Presidents' Day Veterans Day Memorial Day Juneteenth Thanksgiving Day Independence Day Christmas Day Hours of Operation All Buildings: The Contractor shall schedule all normal work requirements to be performed during the hours of 6:30 a.m. to 4:00 p.m., Central Standard Time (CST) Monday through Friday, unless advanced coordination is made and approved between the Contractor and the Contracting Officers Representative (COR). There will be doors in the call center areas that will need to be done when staff is not working in the area.

Facility Severe Weather Closure: If the VHA facility is closed due to emergencies, administrative closings, or severe weather strikes prior to the workday, Contractor employees shall listen to one of the local radio and television stations for operations announcements regarding closures.

Quality Control: Quality control is the Contractor’s responsibility. Contractor quality controls are how the Contractor assures the services are accomplished in accordance with (IAW) contract documents. The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed IAW this SOW and associated documents.

Documentation: The contractor shall prepare, submit, and maintain copies of QC inspection schedules and QC inspection reports of all QC activities. Contractor shall develop the necessary schedule format and inspection report forms and submit to the COR. These reports shall include factual evidence that inspections had taken place, deficiencies were noted, and corrective action was taken to correct the deficiencies.

VA Quality Assurance: The VHA is responsible for quality assurance and will monitor the Contractor’s performance under this SOW. The COR is the VHA’s Quality Assurance Evaluator.

Security Requirements: Site facilities are secure facilities. Contractor will be issued contractor badges for access. This will be coordinated with the site Facility Operations Specialist at each site.

Key Control: All references to keys include key cards. If required, the Contractor shall establish and maintain a key control system to ensure that VHA keys and key cards issued to the Contractor are not lost, stolen, or used by unauthorized persons. The COR and Contractor will conduct an initial inventory on all keys and key cards prior to the start of contract performance. No keys issued to the Contractor by the VHA shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys or key cards to the COR. The Contractor and COR shall review and inventory all keys and key cards issued to Contractor annually.

Lost Keys: Lost keys shall be reported to the COR and the CO.

Unauthorized Use of Keys: The Contractor shall prohibit the use of VHA issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas.

Lost and Found Property: Turn in all articles of possible personal or monetary value found by the Contractor's employees while performing duties under this contract to the COR. Obtain receipts for articles turned into the COR.

Contractor Employees

Qualifications: Contractor and sub-contractors shall possess licenses as required by state and local jurisdictions: shall demonstrate relevant years of experience installing and/or performing maintenance with Software House iStar Ultra ACSS panels and CCURE 9000, Version 2.80 software (Tyco Security Products) for identified systems. Contractor shall possess factory training and awarded factory certification for identified systems; shall demonstrate field capability to install and maintain identified systems.

Post-Award Conference and Periodic Progress Meetings: The selected Contractor shall attend a post- award meeting organized and scheduled by the COR. The COR is responsible for coordinating this meeting with the selected Contractor and any subsequent progress meetings etc. In addition, if the COR believes circumstances require the attendance of the CO, then it is the COR’s responsibility to coordinate with the CO and the Contractor.

Contracting Officer’s Representative (COR): The COR is an authorized representative of a CO within the scope of his or her authority and is not authorized to change any terms and conditions of the resulting contract. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates, after contract award. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including VHA drawings, designs, and specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of VHA furnished property, and provide site entry of Contractor employees.

Identification of Contractor Employees: All Contractor employees shall wear personal identification cards, or badges, while working on the Installation, to avoid creating an impression that they are VHA officials. Identification cards shall always be a minimum 3-1/2 by 2-1/4 inches and clearly visible and shall display at a minimum:

Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the VHA. The Contractor shall ensure their personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. The Contractor shall ensure no Contractor employees conduct political related activities or events on the Installation.

Contractor shall ensure Contractor employees conduct themselves in a courteous and professional manner at all times and are dressed appropriately for the functions they perform, including shirts, pants, shoes, socks, and personal safety clothing and equipment. All clothing shall be neat, clean and free of stains, tears or offensive language, symbols, or graphics. Hoodies are permitted, but hoods must be down within the facilities. Contractor uniforms are not required. It is suggested the Contractor design and encourage its employees to wear work shirts, jackets, or coats with the Contractor’s corporate logo displayed on the garments. Use of personally owned cell phones in VHA facilities call center areas is prohibited. Maps of the prohibited areas will be provided to the contractor site manager/ superintendent.

The VHA reserves the right to require removal of a contractor employee from the job site who endangers persons or property or whose continued employment is inconsistent with VHA security or mission accomplishment. The VHA reserves the right to refuse to permit any Contractor employee to perform services under this contract who is not in compliance with this contract. Failure of an employee to gain access to, or removal of an employee from, the Installation due to the above will not relieve the Contractor of any work required by this contract.

Emergency Medical Treatment: Emergency medical treatment and services for Contractor employees is the responsibility of the Contractor. The VHA will not provide occupational health or industrial hygiene services to Contractor employees.

The Contractor shall have competent employees trained and capable of dealing with minor employee injuries. Contractor employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall, in turn, notify the CO or COR within 30 minutes of the incident.

Accessibility: When facility is inaccessible, immediately contact the COR for access.

Safety Compliance - VHA Versus Contractor Responsibilities Warning Signs: Display warning signs in all areas where Contractor operations may cause traffic obstructions or personal hazards. All signs shall be placed so that they are visible from all approaches.

Accessibility: Hallways, stairways, entrances, and doorways shall not be obstructed by any maintenance operations or storage of equipment or materials.

Furniture, Equipment and Materials:

Storage of Equipment: Equipment shall be stored in space provided by the VHA. Equipment shall be secured or removed from the buildings when not being used.

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

Definitions: As used throughout the contract or in material referenced in the contract, the following terms will have the meanings set forth below:

and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the VHA. The term used in this contract refers to the prime.

VHA-FURNISHED PROPERTY AND SERVICES

Services Fire Prevention and Protection: The VHA will provide fire prevention and protection service at the facilities.

Refuse Collection: The VHA will not provide pickup service for refuse. The Contractor is responsible for disposal of refuse generated from this requirement.

Utilities: The VHA will furnish, without charge to the Contractor, natural gas, electricity, water, and sewage to support Contractor operations while performing the services specified herein. The Contractor is responsible for operating under conditions that preclude the waste of utilities and shall instruct employees in utilities conservation practices.

Storage: Storage space is not available within the facility. See 1.6.13.4

Equipment: The VHA will furnish the existing Virtual Server, existing ACSS computer (Windows 10), ACSS software (CCURE 9000, version 2.80), and existing Software House iStar Ultra control panels. ACSS computers/software are located within the facility.

CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General: Contractor shall furnish all materials, tools, equipment, communications devices, transportation, fuel, personnel, and supplies; estimates, plans, schedules, records, reports, licenses, registrations, certifications, permits, and signs required to perform the services of this requirement.

Facility Access: The Contractor shall contact the COR for access to the facilities.

Equipment: All equipment shall be inspected by the contractor prior to use to ensure safe operating conditions. Any equipment found to be a hazard or non-serviceable shall be removed from the facility upon discovery.

Signs Caution Signs: Caution/safety signs required for performance of work specified in the contract shall be furnished and installed by the Contractor.

SPECIFIC TASKS

Access Control System Installation (ACSS)

Building 90, will add a total of 37 interior secured doors. The interior doors will have reader for entering only. These readers will be contactless and support multiple card types. All readers will connect to a panel capable of supporting a minimum of 16 readers. The panel will reside in Room A112, as well as the associated power supplies for the control panel, readers, and door locking hardware. Contractor will install CCure 9000, version 2.80 onto the government provided computer located in room A002. Installation will include all components of the CCure system to include HID PIVclass Workstation. Contractor will provide a HID Omnikey Card Reader compatible with reading the USAccess PIV cards. Monitoring of the ACSS/CCTV will be relocated from room B002 and moved to room A002. Contractor will provide cabling and connection to government provided monitors in room A002. The installation of the electronic door hardware and card readers will require running electrical whips and/or communication drops from existing boxes located in proximity of the doors. All electrical/communication boxes remain as indicated on the drawings. The installation will require installing electrical and/or communication boxes and wiring in the walls or installing surface mount boxes and cable track. Any data and electrical installations in support of installation of the Access Control System is the responsibility of the Contractor. Installation in the walls is the preferred method of installation where feasible. Any finishes disturbed during installation will be repaired to the original condition.

The existing CCTV system is to be relocated from room B002 to room A002. The system currently is cabled from room B002 to the existing camera locations. All cabling and electrical wiring required for the relocation is the responsibility of the Contractor.

PIV CARD READER INSTALLATION

PIV Card Reader Installation (Doors with Rotating Handles). There will be a total of 37 secured doors with rotating handles that will require the installation of PIV Card readers and electronic door hardware to include electronic strikes. Each interior doors will have one multi-function PIV card readers assigned to it for entering functionality. These readers will be contactless and support multiple card types. All readers will connect to a panel capable of supporting 16 or more readers. Panels may need to be added, updated, or modified for connecting card readers. Contractor will provide cabling and connection to government provided monitoring workstation equipment. Modifications may be needed to accomplish this task. The installation of the card readers will require running electrical whips and/or communication drops from existing boxes located in proximity of the doors and communication cables from readers to the designated telecommunications rooms. All boxes remain as indicated on the drawings. The installation may require installing boxes and wiring in the walls or installing surface mount boxes and cable track. Any data and electrical installations in support of installation of the Access Control System is the responsibility of the Contractor. Installation in the walls is the preferred method of installation and will be used where possible. Any finishes disturbed during installation will be repaired to the original condition.

PIV Card Reader Installation (Doors with Panic Hardware). There will be a total of 1 secured door with panic hardware that will require the installation of PIV Card readers and electronic panic hardware to include electronic strikes. Doors will have two multi-function PIV card readers assigned to it for entering/exiting functionality. The reader will be contactless and support multiple card types. All readers will connect to a panel capable of supporting 16 or more readers. Panels may need to be added, updated, or modified for connecting card readers. Contractor will provide cabling and connection to government provided monitoring workstation equipment. Modifications may be needed to accomplish this task. The installation of the card readers will require running electrical whips and/or communication drops from existing boxes located in proximity of the doors and communication cables from readers to the designated telecommunications rooms. The installation may require installing boxes and wiring in the walls or installing surface mount boxes and cable track. Any data and electrical installations in support of installation of the Access Control System is the responsibility of the Contractor. Installation in the walls is the preferred method of installation and will be used where possible. Any finishes disturbed during installation will be repaired to the original condition.

Equipment

The following are the equipment requirements that includes but is not limited to (i.e., door devices, PIV card readers etc.)

PIV CARD READERS / ELECTRONIC DOOR HARDWARE (Rotating Handles)

PIV Card Reader:

RDR, RP40-H, PIVCLASS, SE E, LF STD, HF STD/SIO/SEOS/FIPS/CAK, 485FDX, PIG, BLK, STD-1, LED RED, FLSH GRN, BZR ON, FIPS 200-BIT, IPM OFF, UART OFF, WIEG ON

Surface Mount Door Status Contacts:

Aluminum Housing Armored Cable Contact, Closed Loop, Wide Gap, 3” Gap Size Electronic Strike and Lockset Compatible with ACSS Door Loop Cable:

1/4 X 18 Armored Door Loop Aluminum

PIV CARD READERS / ELECTRONIC DOOR HARDWARE (Panic Bar)

PIV Card Reader:

RDR, RP40-H, PIVCLASS, SE E, LF STD, HF STD/SIO/SEOS/FIPS/CAK, 485FDX, PIG, BLK, STD-1, LED RED, FLSH GRN, BZR ON, FIPS 200-BIT, IPM OFF, UART OFF, WIEG ON

Surface Mount Door Status Contacts:

Aluminum Housing Armored Cable Contact, Closed Loop, Wide Gap, 3” Gap Size

Exit Device Panic Bar:

Exit Device, Rim, Electric Latch Retraction, Electronic strike, Exit Only with PTB/ET Trim, 33 to 36" F Rail, Dull Stainless

Electronic Strike Compatible with ACSS

Hole Cap:

80 Series Hex Dog Cap

Door Loop Cable:

1/4 X 18 Armored Door Loop Aluminum

Door Pull:

Exit Device Lever Trim. Order Line Notes: VERIFY RIGHT OR LEFT HANDING Resistor Packs

DATA GATHERING PANELS

New panels will be connected to the existing network provided by the owner. The contractor will provide 110 vac at the panel location as well as a network connection.

SPECIFICATIONS:

Card reader Data Panel (multiple panels will be required

Power Supply Cables Input Modules I8 Input Reader Bus Module Lock Power Supplies Panel Power Supplies

Lock Relay Boards

Rocker Switches

12v12ah Battery

Resistor Packs

Port POE Network Switch

Workmanship: The performance of work shall conform to the standards specified in this SOW and equipment manufacturers' written instructions. While performing services in the building during normal duty hours, work areas left unattended shall be protected with the necessary warning signage to protect occupants from possible safety hazards. While performing services in the building after normal duty hours, maintain the physical security of the building. Keep doors closed and locked. Close and lock doors and windows and turn off lights upon completion of work. If the CO or the COR determine the work does not meet standards specified for a specific task, the Contractor shall redo the task at no expense to the VHA within 24 hours of notification. Any VHA property damaged by the Contractor during work performance shall be repaired or replaced immediately by the Contractor at no expense to the VHA.

Testing and Training:

All doors and equipment are tested and operational.

Training will be provided to MS staff on all systems installed or altered as part of the project especially the printer and door access groups and changes.