Attachment 1- 37 TRSS CATM LAUNDRY SERVICE_PWS.pdf

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

CUI

PERFORMANCE WORK STATEMENT (PWS)

FOR

37 TRSS COMBAT WEAPONS FLIGHT LAUNDRY CLEANING SERVICE

30th March 2026

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

1. Background, Description of Services, and General Information.

1.1. Background & Requirement: The 37 TRSS/CWF requires cleaning of uniforms, personal clothing, and protective gear worn by personnel during training operations. These items are often heavily soiled and subject to lead contamination from combat weapons training. The contractor must be equipped to safely handle, segregate, and sanitize lead-contaminated items in addition to standard uniform piece laundry.

1.2. Supervision and Control: The Contractor shall provide non-personal services to furnish all personnel, equipment, transportation, supplies, and supervision to provide bulk laundry, piece laundry, and dry-cleaning services as specified herein, including pick-up and delivery.

1.3. Compliance and Local Policies/Procedures: The Contractor shall comply with all applicable Department of War (DoW), Department of the Air Force (DAF) and local publications, policies, procedures, and regulations.

1.4. General Guidelines: All work under this contract shall be accomplished in accordance with current Center for Disease Control and Prevention’s (CDC) Guidelines for Environmental Infection Control in Health-Care Facilities; Occupational Safety and Health Administration (OSHA) standards; Healthcare Laundry Accreditation Council (HLAC) standards; and any other applicable federal, state, and local regulations. The Contractor is not required to be certified by HLAC but must meet the standards defined therein.

1.5. Records Management: The Contractor shall manage all data created for Government use or legally controlled by the Government IAW AF Records Management procedures in DAFI 33-322, Records Management Program, and the Air Force Records Disposition Schedule (AFRDS).

1.6. Freedom of Information. The contractor shall not respond to any Freedom of Information Act request or release any information in response to a Freedom of Information request. Any request for information received by the contractor under the Freedom of Information Act will be referred to the contracting officer.

1.7. Contractor Access to Department of the Air Force Installations: The contractor shall obtain base identification, and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on JBSA. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation. The contractor shall submit a written request on company letterhead to the CO listing the

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184 following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office. Failure to comply with these requirements may result in withholding of final payment.

1.8. Dispute Process: Any grievance by the Contractor should be resolved at the lowest level possible. The reporting levels are as follows: The COR and then the CO.

1.9. Conflict of Interest: The Contractor shall not employ any employee of the Government or the Department of Defense either military or civilian if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense unless such person receives prior approval in writing from the CO.

1.10. Regulations & Compliance: The Contractor shall comply with all local, state, and federal laws and regulations that control any work performed. The Contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The Contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this PWS.

1.11. Meetings: The contractor may be required to attend various meetings with the COR, Facility Manager, and/or CO. These meetings may include, but are not limited to, a post award conference or meetings to discuss any contractual issues or concerns.

1.12. Smoking in Air Force Facilities: Contractors are advised that the Department of the Air Force (DAF) has implemented restrictions on the use of tobacco products within its facilities. These restrictions are outlined in Air Force Instruction (AFI) 48 104, Tobacco Free Living, which details the procedures commanders use to enforce tobacco control.

Contractors and their employees, as well as visitors, are subject to the same smoking

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184 restrictions as Air Force personnel. Compliance with the DAF smoking policy, as described in AFI 40-102 and applicable federal and local regulations is mandatory.

1.13. Joint Base San Antonio (JBSA) Traffic Code: Applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFMAN 24-306. The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. Contractor vehicles shall have all proper accessories, tie downs, signage, and operating lights when operating on a military base. Contractors shall have current and adequate liability insurance on all vehicles as required by Texas law.

1.14. Cell Phone Usage. Contractors are advised that DoD Instruction (DoDI) 6055.04 prohibits cellular telephone usage when approaching, entering, or exiting any installation gate. Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

1.15. Base Fire Prevention Program. The Contractor shall be required to comply with the applicable Fire Prevention Program, for all JBSA military installations. The applicable directive is UFC 3-600-01.

1.16. Physical Security. The Contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The Contractor shall safeguard all Government property utilized or accessed in the performance of this contract. At the close of each work period, the Contractor shall coordinate with the Government representative to validate the worksite is secure.

1.17. Weapons, Firearms, and Ammunition. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on any JBSA military installations.

1.18. Reporting Requirements. The Contractor shall comply with DAFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or Contractor resources, or DoD information. The Contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving Contractor and Government personnel, facilities, and equipment. The Contractor shall comply with all safety regulations and guidance to include 29 CFR 1910, Occupational Safety and Health

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

Administration. The Government may issue a stop work order to the Contractor to stop all or part of work until all safety violations are corrected. The Contractor shall notify the Government’s POC immediately and maintain an accurate record of any safety violations, personnel, and vehicle accidents or other mishaps resulting in injury or death, or in damage to Government property, supplies, and/or equipment. A written report of the facts and the extent of such contractor accidents and/or damage shall be provided to the Facility Manager and CO within one (1) business day.

1.19. Contractor Representative. The Contractor shall provide a point of contact (and an alternate) who shall be responsible for the performance of the work. These individuals shall have full authority to act on behalf of the Contractor on all contract matters relating to daily operations.

1.20. Ombudsman

1. An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Mr. Juan Martinez, Deputy Director, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-1722, juan.martinez.2@us.af.mil.

Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/FLDCOM/DRU ombudsman level, may be brought by the interested party for further consideration to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

4. The ombudsman has no authority to render a decision that binds the agency. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.

2.0. Description of Services

2.1. General Transportation & Workmanship Requirements

(Applies to all bulk, piece, and dry-cleaning services)

• Schedule & Location: The Contractor shall pick up soiled/contaminated laundry and drop off clean laundry inside Bldg. 930 twice a week on Tuesday and Thursday between the normal duty hours of 7:00 AM to 5:00 PM, If a pickup day falls on a holiday, service will occur on the next available business day.

• Vehicle Interior: Lead-contaminated items and clean items shall be physically separated if transported in the same vehicle. After transporting contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading clean articles. Vehicles shall be enclosed and free of holes to prevent dust/dirt exposure.

• Workmanship: Delivered articles shall conform to accepted industry standards for cleanliness, finish, and appearance. Items shall be free of lead contamination, stains, objectionable odors (e.g., mold, body bacteria), and excess cleaning chemicals. Any items with unremovable stains shall be noted and returned to the Government to determine if special stain washing is required.

• Tracking Tickets: The Contractor shall supply tracking tickets (electronic or hard copy) for all pickups and deliveries. The ticket must capture the date, item count or weight, bin number, and signature blocks for both Government and Contractor validation.

• Reporting: The Contractor shall provide a monthly summary to the Government POC detailing all processed lead-contaminated and clean laundry weights/ counts.

• Laundry Bins. The Contractor shall provide two large, mobile laundry bins (with wheels and no lid mandatory required) for the unit as part of the service, which will be stored in Bldg. 930. The bins must accommodate a minimum 200-pound capacity and fit within standard facility spaces (Estimated dimensions: [44"L x 28"W x 38"H]).

2.2 Bulk Laundry Service (Processed by Weight): Bulk laundry (primarily lead-contaminated items) is processed by the pound.

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

• Process: The Contractor shall pick up unsorted, lead-contaminated laundry in the contractor-provided bins. Prior to loading, the laundry shall be weighed at Bldg. 930 on Government-owned scales. A dedicated Contractor-supplied tracking ticket shall be used specifically for lead-contaminated bulk laundry. The Government and Contractor shall verify weights and countersign the ticket.

• Delivery: Clean laundry shall be sanitized, bundled in plastic wrap IAW Technical Exhibit (TE) 1, and returned on the next scheduled delivery day.

• Discrepancies: Any discrepancy in weight beyond 90% (+/- 2.5%) return of clean laundry versus soiled laundry shall be annotated at the time of delivery and investigated IAW healthcare industry standards. Shortages shall be rectified within 24 hours of identification. The Contractor shall replace any lost or missing Government-owned items at their expense.

2.3 Piece Laundry and Dry Cleaning (Processed by Count): Piece laundry and dry cleaning are processed by individual item count.

• Process: Government personnel will count the items prior to pick up and record them on the Contractor-supplied tracking ticket. The Contractor shall verify the counts and countersign.

• Delivery: Items shall be returned on the next scheduled delivery day. Upon delivery, Government personnel will count the clean items to validate the return.

• Finishing & Packaging: The Contractor shall sort, fold, stack, and seal items in clear plastic IAW TE 1. Re-cleaned items shall be packaged separately and clearly marked "Reclean."

3.0. Quality Control

3.1 Contractor Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed IAW commonly accepted commercial practices. The program must identify and prevent non-performance and continual repeat of defective services.

3.2 Government Quality Assurance. The Government will not exercise supervision over contractor employees. The government will periodically evaluate the contractor's performance by appointing a Contracting Officer Representative (COR). The COR will evaluate the contractor’s performance to ensure services meet contract requirements, in accordance with the government's Quality Assurance Surveillance Plan (QASP) developed for this requirement.

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

• The COR is not authorized to make any changes to the contract's scope, price, or terms. Only the Contracting Officer (CO) has this authority. The Government shall not be liable for costs incurred for unauthorized work.

• Frequency of inspections by the COR may be adjusted based on quality trends.

3.3 Customer Complaints & Re-performance. The COR will receive, validate, and investigate customer complaints. When performance is unacceptable, the COR will notify the Contractor POC.

• The service shall be re-performed by the contractor within 24 hours of notification at no additional cost to the Government.

• The Contractor POC shall annotate corrective action on the inspection report and return it to the COR within 24 hours.

3.4 Service Summary (SS). The contractor’s performance will be assessed by measuring success in achieving the objectives in the Service Summary below.

Performance Objective

PWS

Reference

Performance Threshold

Pickup and Delivery Schedule Laundry is picked up and delivered on scheduled days and times.

2.1 Zero (0) deviations from schedule per month unless approved by COR.

Cleanliness. Items are returned clean, dry free of lead contamination, stains, and odors. Sorted, folded and sealed in clear plastic.

2.1 No more than two (2) validated defects/complaints per month.

Sanitation. Lead-contaminated items and clean items are physically separated if transported in the same vehicle at the same time.

2.1 Zero defects. 100% compliance required for health and safety.

Weight & Count Accuracy Returned clean laundry meets the 90% (+/- 2.5%) weight metric for bulk, and 100% count for piece laundry.

2.2, 2.3

98% accuracy of documented weights and tickets per month.

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

4.0. Location Address

37 TRSS/CWF

950 Patrol Road Building 930 San Antonio, TX 78227

5.0. Facility Restoration and Waste Removal

The Contractor shall remove all packaging materials from JBSA Lackland TX and provide any refuse containers needed for their trash. The contractor shall be responsible for returning the facility to its original state and repairing any damage caused by the contractor’s personnel or equipment.

6.0. Hours of Operation

6.1. Working Hours: The Contractor shall be available to meet with Government personnel during normal duty hours of 7:00 A.M. to 5:00 P.M, Monday through Friday, except federal holidays, family/goal days, and planned closures.

6.2. Recognized Holidays:

1. New Year's Day - January 1

2. Martin Luther King Jr. Day - Third Monday in January

3. Presidents' Day - Third Monday in February

4. Memorial Day - Last Monday in May

5. Juneteenth - June 19

6. Independence Day - July 4

7. Labor Day - First Monday in September

8. Columbus Day - Second Monday in October

9. Veterans Day - November 11

10. Thanksgiving Day - Fourth Thursday in November

The service shall be re-performed by the contractor within 24 hours of notification at no additional cost to the Government

3.3

Zero (0) deviation from 24 hours service e-performance.

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

11. Christmas Day - December 25

Note: If a holiday falls on Saturday, it is observed on Friday. If it falls on Sunday, it is observed on Monday.

7.0. Acceptance

Upon completion of the work, the contractor shall be subject to final acceptance by the Customer POC and Contracting Officer and/or designee.

8.0. Contract Management

No changes in or deviation from the scope of service shall be affected without a modification executed by the Contracting Officer authorizing such changes.

9.0 Applicable Clauses

(Note to CS/CO: Ensure applicable DAF Part 52 clauses are incorporated into the solicitation/contract document as required).

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

TECHNICAL EXHIBIT (TE) 1

IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH

The following are the routine requirements for packaging and finishing for bulk and piece laundry. Any special packaging requirements will be specified in writing at the time service is requested.

Methods of Finish Abbreviations:

• B = Bundled

• F = Folded

• W = Shrink-Wrapped

Note: Packaged amounts less than the quantities specified will be identified on the bundle.

Item Weight Per Piece (lbs.) Number Per Bundle Special Handling

OCP Coats 1.50 10 F, B, W

OCP Pants 1.70 10 F, B, W

Brown T-Shirt 0.38 20 F, B, W

Overalls 2.50 5 F, B, W

Civilian Shirt 0.38 10 F, B, W

Civilian Pants 1.70 10 F, B, W

Civilian Jackets 1.75 5 F, B, W

502 CONS/PKBA 37 TRSS CATM LAUNDRY SERVICE

JBSA Lackland, TX FA301626@0184

(End of Performance Work Statement)