Attachment 04_Apache Transition Training_IDIQ_QASP_11.7.24.pdf

CUI

Quality Assurance Surveillance Plan

For

Apache Transition Training (TT)

Single Award (SA) Indefinite Delivery/Indefinite Quantity (ID/IQ)

W900KK-25-R-0002

07 Nov 2024 Version 1.1

Jason Holden Tanya Caceres

Contracting Officer Contracting Officer’s Representative

ACC-ORLANDO

Contents 1 Overview

1.1 Purpose

1.2 Intent

2 Description of Services

2.1 Scope of Work

2.2 Type of Contract

3 Roles and Responsibilities

3.1 Government

3.1.1 Contracting Officer (KO)

3.1.2 Contracting Officer’s Representative (COR)

3.1.3 Contract Administrator

3.2 Contractor

3.2.1 Contract Manager

3.2.2 Program Manager

3.2.3 Quality Manager

4 Contract Quality Requirements

4.1 Government Quality Assurance

5 Government Surveillance

5.1 Methods of Surveillance

5.1.1 Surveillance Procedure:

5.2 Surveillance Schedule

5.3 Surveillance Checklists. (Required)

5.4 Surveillance Documentation

6 Corrective Action Request

6.1 Level I

6.2 Level II

6.3 Level III

6.4 Level IV

6.5 CAR Process Flow

6.6 CAR System of Record (SOR)

6.7 Issuing a CAR to the Contractor

6.8 Timelines

6.9 Corrective Action Plan Due Date

6.10 CAP Reviews

7 Deduct Plan

8 Data Analysis

9 Acceptance of Services

10 COR Status Report

11 Service Contract Reporting (SCR) in the System for Award Management (SAM)

12 Contractor Performance Assessment Reporting System (CPARS)

13 Combating Trafficking In Persons (CTIP)

14 COR/Quality Assurance Surveillance Files

15 15. Government Furnished Property (GFP)

16 QASP Changes

1 Overview.

1.1 Purpose.

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services, and pays only for conforming services actually provided. The objective of this IDIQ contract is to acquire Contractor’s services to train and qualify operators, maintainers, Maintenance Test Pilots (MTPs), support personnel, and other authorized personnel as necessary in the transition of operations to effectively employ the

AH-64E V6 (and any successor AH-64 version) configuration. The requirements for this PEO-

STRI International Programs Office (IPO) Single Award Indefinite Delivery/Indefinite Quantity

(SA ID/IQ) Contract for domestic and foreign military sales are defined in the Performance

Work Statement (PWS). If applicable, any government-furnished property and services for those items specified in the PWS are exempt from this QASP. The Contractor shall perform to the standards specified in the TT IDIQ Performance Work Statement PWS-2023-018. This QASP identifies the methods and procedures the Government will use to ensure it receives the services to the desired standard, as identified in the Apache Transition Training PWS.

1.2 Intent.

The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications

2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this

QASP but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the

Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2 Description of Services.

2.1 Scope of Work.

The contractor shall train and qualify operators, maintainers, Maintenance Test Pilots (MTPs), support personnel, and other authorized personnel as necessary in the transition of operations to effectively employ the AH-64E V6 (and any successor AH-64 version) configuration. PEO-

STRI International Programs Office (IPO) Single Award Indefinite Delivery/Indefinite Quantity

(SA ID/IQ) Contract for domestic and foreign military sales requirements are defined in PWS-

2023-018.

2.2 Type of Contract.

This will be a Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract.

3 Roles and Responsibilities.

The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1 Government.

3.1.1 Contracting Officer (KO).

The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2 Contracting Officer’s Representative (COR).

The COR will monitor all technical and performance aspects of the contract and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

• Assure that the Contractor performs the technical requirements of the contract

• Perform inspections necessary in connection with contract performance

• Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract

• Issue written interpretations of technical requirements, including Government drawings, designs, and specifications

• Monitor Contractor's performance and documents and notifies both the Contracting

Officer and Contractor of all deficiencies

• Coordinate availability of Government furnished property

• Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, the term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The Contracting Officer shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance

Monitoring (SPM) module within the online contract file. JAM and SPM are available within the

Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://piee.eb.mil/.

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR).

The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities

(RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the Joint Appointment Module (JAM). This term will apply to other government surveillance personnel as defined in Army Regulation 70-

13, paragraph 2-2 g.

3.1.3 Contract Administrator.

The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate

Contracting/Procurement career field and advises on all technical contractual matters.

3.2 Contractor.

3.2.1 Contract Manager.

Responsible for all contract activities in performance of this TT Single-Award IDIQ contract.

3.2.2 Program Manager.

The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

3.2.3 Quality Manager.

The Contractor responsible for promoting quality achievement and performance improvement throughout the organization. Develops, implements, communicates and maintains a quality plan to bring the Contractor’s Quality Systems and Policies into compliance with quality system requirements. Directs the activities of contractor quality personnel to measure key quality characteristics of services delivered and processes from inception to completion. Establishes the standards of service for customers expected by the Requiring Activity.

For quick access, the contact information for the performance of this QASP is provided:

https://piee.eb.mil/

Government Personnel:

Table 1; Key Positions for Contract Administration

Title Name Phone e-mail

Contracting

Officer

Jason

Holden

407-208-3312 jason.n.holden.civ@army.mil

COR Tanya

Caceres

407-669-8177 Tanya.e.caceres.civ@army.mil

ACOR Wendy

Wilson

256-842-1175 Wendy.a.wilson.civ@army.mil

Contract

Administrator

Carla

Lopez-

Pacheco

407-208-3228 carla.lopez-pacheco.civ@army.mil

Contractor Personnel:

Title Name Phone e-mail

Contract Manager TBD

Project Manager TBD

Quality Manager TBD

4 Contract Quality Requirements.

4.1 Government Quality Assurance.

This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

• How the performance standards will be applied:

o The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS. Ensure that each Performance requirement within the PWS includes a Measurable performance standard in terms of quality, timeliness, or quantity.

o Ensure the method of assessing contractor performance against performance standards is included in this QASP o Ensure each Performance Requirement includes an acceptable quality limit (AQL).

AQL is the worst tolerable performance that is still considered acceptable. See attachment 1, QASP Surveillance Item Requirements

• Which performance elements will be surveilled (Surveillance Checklist, attachment 4) o All performance activities will be surveilled through-out the Period of Performance, using a risk-based approach. The selected items will be populated on the Checklist and placed on the Surveillance Schedule for each period surveilled each quarter.

• When the surveillance will be scheduled (Surveillance Schedule, attachment 3) o Selected items for each quarter will be placed on the Surveillance Checklist and scheduled surveillance on the quarterly Schedule. Surveillance may be scheduled on a daily, weekly, monthly, or quarterly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

• The Acceptable Quality Limit (AQL) o The AQL will be determined by the Requiring Activity, i.e., the COR.

• The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate) o Personnel conducting contractor performance surveillance will use attachment 4, Surveillance Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of

Performance.

5 Government Surveillance.

5.1 Methods of Surveillance.

The following Methods of Surveillance may be utilized in monitoring the Contractors’ performance:

1. 100% Inspection will be reserved for the highest risk areas where consequence of failure may affect life or limb, or there is likelihood of mission failure

2. Random Sampling Will be used when a service is performed on a frequent basis and a statistically valid sample can be selected for audit. This is most appropriate method for frequently recurring tasks

• Periodic Inspection Will be used when planned sampling of a service is at a specific predetermined date and time. This is most appropriate for tasks that occur infrequently, yet on a scheduled basis

• Customer Feedback. Not a valid method of surveillance, but a good indicator of areas where surveillance should be conducted or intensified.

The Customer Complaint Record, Attachment 2, will be placed at convenient locations for the end user of these services, and made available to document/record all complaints.

The COR will collect the Customer Complaints each surveillance cycle and investigate for validity ASAP.

The following procedures will be followed when a complaint is received.

1. The COR/ACOR will investigate to determine the validity of the complaint

2. If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical

3. For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be applied

4. A Customer Complaint Log will be used to document each validated customer complaint and attached to the COR Quarterly Surveillance Report in the SPM module

5.1.1 Surveillance Procedure:

a. The COR will perform evaluations/validation of contractor supplied performance data:

1. The COR will review Contractor supplied training reports and training records to verify that classes are executed according to the contractual schedule and meeting the requirements. These reports will be included with the COR quarterly report in the

Surveillance and Performance Monitoring (SPM) module.

i. The COR will review the contractors’ supplied reports and validate the data for accuracy by comparing it against the training plan, milestone schedule and actual delivery dates.

b. The COR will perform an analysis of student surveys to identify trends in students concerning feedback regarding contractor training objectives and delivery.

1. The COR will review the contractor developed student surveys after each class, if any negative trends are identified the COR will follow up with the contractor.

c. The COR will utilize the random sample site to identify the locations/units/areas to be sampled on a quarterly basis, these locations will be documented and maintained on an excel spreadsheet.

5.2 Surveillance Schedule

A Surveillance Schedule (Attachment 3) will be created each quarter. DA Form 5475 or locally generated equivalent is acceptable. The schedule is “Controlled Unclassified Information “CUI”“ and is not releasable to anyone other than authorized Government personnel. Each Quarter’s

Surveillance Schedule will be completed at the beginning of each quarter during the Period of

Performance (PoP) to schedule the upcoming quarter surveillance activity. Completed

Surveillance Schedules will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR

Quarterly Status Report or uploaded separately in the Miscellaneous Documents Section.

5.3 Surveillance Checklists. (Required)

A Surveillance Checklist (Attachment 4) will be created each quarter. Locally generated equivalent is acceptable. The Checklist is “Controlled Unclassified Information “CUI” and is not releasable to anyone other than authorized Government personnel. Each quarter’s Surveillance

Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report

(CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module. SmartForm are available for use at the individual record level under “Add Smart Form”

5.4 Surveillance Documentation.

Each quarters’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online Surveillance and Performance Monitoring (SPM) module located within

(https://piee.eb.mil) file for this contract. If the PWS/SOW/CDRL require "progress reports" from the contractor. The COR file will contain copies of all required progress reports. The COR

Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

6 Corrective Action Request.

A CAR is not a contract remedy itself. It is used as a letter to the contractor to document a nonconformance, notify the contractor of Government rejection of supplies or services (including construction) not conforming to contract requirements, and to require contractor corrective action. The purpose is to provide the contractor an opportunity to correct or replace nonconforming supplies and services when this can be accomplished within the required delivery schedule IAW FAR 46.407 and contract terms and conditions. Nonconformances identified in

CARs must be traced to contractual requirements. CARs may be precursors to contract remedies but are not a required precursor to contract remedies. CARs should be included as part of performance information in Contractor Performance Assessment Reporting System (CPARS), Program Management Reviews, Performance Feedback Sessions, Award Fee Boards, and

Incentive Fees. There are four CAR levels. The level of the CAR documents and communicates the seriousness of the nonconformance. To determine the appropriate CAR level, analyze the impact and/or effect of the nonconformance and associate that impact to one of the four levels as defined below.

6.1 Level I.

CAR describes a deficiency on a product or service and is not a systemic breakdown of a process or system. It includes those nonconformances that are minor in nature and can be promptly corrected by the contractor, present no need for root cause analysis, no determination if other contract requirements are affected, present no need for further preventive action, and do not materially reduce the usability of the supplies, services, construction, or deliverables. While the

Government must document the nonconformance and the contractor must correct the nonconformance, further actions and Government follow-up are not required, and no written response from the contractor is needed.

6.2 Level II.

CAR describes deficiencies in a contractor’s processes or systems but are not a significant deficiency. Some examples of systems affected may be quality inspection / management systems, and CBS identified in DFARS 242.70, or are:

Multiple deficiencies on products or services indicating a systemic issue throughout the process, or an escalation of repetitive Level I CARs for the same or similar nonconformance demonstrating the contractor is failing to institute effective corrective action and/or failing to implement effective quality and/or internal control(s). Level II CARs shall require the contractor to correct the nonconformance, perform root cause, and develop and provide a corrective action plan (CAP) acceptable by the government.

6.3 Level III.

CAR describes deficiencies in a contractor’s system that is affecting a contract or program ability to meet cost, schedule or performance requirements, or are: A significant deficiency pursuant to

DFARS 252.242-7005, “Contractor Business Systems” (CBS) or A failure to respond to Level II

CARs, or to remedy a recurring nonconformance If not resolved satisfactorily, a Level III CAR may result in the initiation of available contractual remedies, such as reductions of payments, cost disallowances, revocation of government assumption of risk of loss, or business management system disapprovals, etc. Contractor shall be required to provide a CAP that is acceptable by the government.

6.4 Level IV.

CAR documents a critical nonconformance of such serious nature that is issued to the contractor’s business segment or corporate management for their attention to both the nonconforming condition and the company’s corrective action, or when a Level III CAR has been ineffective. A Level IV CAR will result in a mandatory review of available contractual remedies, such as cost disallowance, reduction or suspension of payments, revocation of government assumption of risk of loss, CBS disapproval, or suspension of all product and service acceptance activities. Contractual remedies will be implemented IAW applicable FAR/DFARS clauses and/or ACC Acquisition Instructions if applicable. Action to suspend product or service acceptance will be accomplished via a Level IV CAR. Contractor shall be required to provide a

CAP that is acceptable to the government.

6.5 CAR Process Flow.

The following outlines the normal process flow for the corrective action process. Follow the steps provided within the PDREP CAR Module User Guide. Subparagraphs (f)-(j) below do not apply to Level I CARs). Level I CARs are considered closed immediately upon issuance.

a. Identify a contract nonconformance

b. Create a CAR

c. Review the CAR

d. Coordinate and approve the CAR

e. Issue the CAR to the contractor

f. Receive and review the contractor’s CAP

g. Accept/reject the contractor’s CAP

h. Oversee contractor corrective action using a risk-based approach

i. Receive notification from the contractor that corrective action is accomplished

j. Verify corrective action was accomplished satisfactorily

k. Close the CAR.

6.6 CAR System of Record (SOR)

The PDREP CAR Module is the SOR for CAR’s processed and issued on ACC administered contracts. The CAR Module is one of the applications housed in the Product Data Reporting and

Evaluation Program (PDREP) Automated Information System (AIS) located on-line at:

https://www.pdrep.csd.disa.mil/default.htm. For access to this system, go to the PDREP website and click on the “REQUEST ACCESS” button and follow the directions for “US Government

Access”. The website also includes user guides and manuals under the “REFERENCES” button.

Review the “DoD Corrective Action Request” Manual for guidance on access and how to use this PDREP-AIS. Accessing the CAR Module will be enabled through PIEE in early calendar year 2024. To access through PIEE, add the appropriate role following the PIEE process. After the PIEE single sign on is enabled, the SOR may be accessed either through PIEE or PDREP.

User Roles, refer to DoD CAR Manual for a description of the functions available to each role.

Do not include any proprietary information as part of the CAR in the SOR. It should normally be included only by reference (cite specific document and identifying paragraph number). Consult with your supporting legal office when determining if information is suspected to be proprietary.

6.7 Issuing a CAR to the Contractor

Address CARs to the appropriate level of contractor management based on the seriousness of the nonconformance. This requires subjective judgement by the reviewer(s) and issuing official.

Consideration should also be given to established lines of communication with the contractor and/or contractor requested addressees. The following are guidelines for addressing CARs:

a. Level I CARs: Lower-level management responsible to correct the nonconformance

(e.g. shop foreman /supervisor/ quality manager).

b. Level II CARs: Functional level manager responsible for corrective action (e.g. the quality manager or site manager).

c. Level III CARs: Top-level management on-site or locally.

d. Level IV CARs: Corporate-level management.

e. Subcontractors. If a subcontractor’s performance is nonconforming, address CARs to the prime contractor who is responsible for subcontractor performance and has privity of contract.

f. Verbal. It is appropriate to verbally notify the contractor when the Government identifies a nonconformance or potential nonconformance. Refrain from telling the contractor that ‘a CAR shall be forthcoming’ or the anticipated level of a CAR. Official notification of the nonconformance shall be through the PDREP CAR Module and issuance of the CAR.

g. Do not issue a CAR if the contractor self-identifies contractual nonconformances and takes timely and effective corrective action. If the corrective actions prove ineffective, then issuing a CAR is appropriate. Contractor identification and self-initiated corrective actions are not only desired behaviors but are a requirement of quality and quality systems required by clauses. Joint inspections (i.e. an inspection with both a Gov’t inspector and Contractor inspector) should be considered a Government inspection.

Therefore, any nonconformance identified in a joint inspection would be considered a

Government identified, not contractor self-identified nonconformance.

6.8 Timelines.

Transmitting CARs to the Contractor. CARs are time sensitive and delayed issuance may have impacts on the requiring activity/supported unit’s mission; delay contractor corrective action;

reduce the relevancy of lower-level CARs; or reduce the capability for the contractor to perform effective root cause analysis.

https://www.pdrep.csd.disa.mil/default.htm

a. Level I CARs: The standard is to issue the CAR no later than (NLT) three business days after identification of the nonconformance.

b. Level II CARs: The standard is to issue the CAR NLT five business days after identification of the nonconformance.

c. Level III / IV CARs: The standard is to issue the CAR NLT ten business days after identification of the nonconformance

6.9 Corrective Action Plan Due Date

When a Level II CAR and above is issued, a contractor CAP is requested with a designated number of days to respond. The CAR Module will default to 45 days but allows a contracting office to insert any number less than to respond. The recommended due dates are:

a. Level II CARs. Level II CARs in ACC should require no more than 10 business days to respond with a CAP.

b. Level III / IV CARs. Level III / IV CARs should require no more than 15 business days to respond, except for CARs related to CBS significant deficiencies. CBS related

Level III / IV CARs will have up to 45 calendar days as allowed by DFARS 252.242-

7005.

c. Extensions. Contractors may request an extension of the designated due date. This is acceptable for the government to allow when reasonably justified. All results of that correspondence will be entered into the PDREP CAR Module

6.10 CAP Reviews

For Government review of contractor submitted CAPs, accept, or reject the CAP within 5 business days for Level II, and 10 business days for Level III / IV CARs. Use the PDREP CAR

Module to input the decision and provide the contractor a formal response for acceptance or rejection. Government CAP Verification & Validation of Corrective Action/CAR closure.

Timelines for verification and validation of corrective actions can vary depending on the severity of the CAR, and completion of milestones identified in the CAP. Once the Government has verified the contractor has implemented the CAP and validated the issues have been corrected and are acceptable to prevent further occurrence, close the CAR in the Module. Notify the contractor the CAR is closed via the CAR Module.

7 Deduct Plan.

This acquisition does not include a Deduct Plan.

8 Data Analysis.

Data Analysis will be performed to identify trends in cost, schedule and/or performance risks.

The results of Data Analysis will be documented in COR Status Report and may be used to make adjustments to surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a NCR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9 Acceptance of Services.

When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the

Contractor’s Receiving Reports in Wide Area Workflow at https://piee.eb.mil/ as a WAWF

Inspector, and/or Acceptor.

10 COR Status Report.

COR Status Reports (CSR) will be submitted on a quarterly basis to the Contracting Officer via the Surveillance and Performance Monitoring (SPM) module. CSRs must be uploaded into the

Surveillance and Performance Monitoring (SPM) module using the “Smart Form”. CSRs will be due NLT the 10th day of the first quarter following the quarter of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment

Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to

COR Status Reports. See para 5.4.

11 Service Contract Reporting (SCR) in the System for Award Management (SAM).

https://www.sam.gov. Reporting Labor Hours. Service contractor reporting of information is required in the System for Award Management (SAM) when a contract or order- 1) Has a total estimated value, including options, that exceeds $3 million; and 2) Is for services in the following service acquisition portfolio groups (see PGI 204.1703 for a list of applicable product and service codes):

(1) Logistics management services.

(2) Equipment-related services.

(3) Knowledge-based services.

(4) Electronics and communications

The system allows industry to report all manpower data into a single Federal-wide portal. For

Contractors who meet the SCR reporting thresholds (in excess of $3 million), your entity must be registered in SAM.

SCR requires contractors to enter the following information for their contract or order:

(1) The total dollar amount invoiced for services performed during the preceding Government fiscal year under the contract or order.

(2) The number of Contractor direct labor hours, to include first-tier subcontractor direct labor hours, as applicable, expended on the services performed under the contract or order during the previous Government fiscal year.

Contractor reporting is required annually, by October 31, on the services performed under the contract or order, including any first-tier subcontracts, during the preceding Government fiscal year (October 1-September 30). For indefinite delivery contracts, basic ordering agreements, https://www.sam.gov/ and blanket purchase agreements, 1) Reporting is required for each order issued under the contract or agreement that meets the requirements of PGI 204.1703 and, 2) Service contract reporting is not required for the basic contract or agreement. Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12 Contractor Performance Assessment Reporting System (CPARS).

Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13 Combating Trafficking In Persons (CTIP).

In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government

“zero” tolerance policy regarding trafficking in persons.

14 COR/Quality Assurance Surveillance Files.

The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint

Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW

DoDI 5000.72, and DFARS PGI 201.602-2.

15 Government Furnished Property (GFP) This acquisition does not include GFP.

16 QASP Changes.

This QASP is a living document and, as such, may be changed as needed based on Data Analysis

(trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Table 2; DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis

(trends), contract modifications, etc. The COR will send any recommended changes to the

Contracting Officer for approval and the Contracting Officer must approve all changes.

Version

Effective Date Originator Summary of Changes

1.0 12 Aug 2024 Tanya Caceres Initial Release based on QASP template v11

1.1 07 Nov 2024 Cory Moore Updated based on QASP template v14

Tables:

1. Key Positions for Contract Administration

2. Document Revision History

Attachments:

1. Performance Requirements Summary (PRS)

2. Customer Complaint Record

3. Surveillance Schedule

4. Surveillance Checklist

5. Corrective Action Report (CAR)

Attachment 1

Contract/Task Order Performance Requirements Summary

(PRS)

Required Services Performance

Standard

Acceptable Quality

Level (AQL)

Method of

Surveillance

Incentive

(Positive and/or

Negative)

Base PWS section 5.3

The Contractor shall provide qualified instructors to deliver

Programs of

Instruction (POIs), Training Classes, and

Instructor Services

a) Standard:

Instructor certification

b) Standard:

Level of instructor grade and experience

AQL: Instructor qualification and certification documentation provided by the contractor upon request

AQL: Instructors will have prior experience as helicopter operator or maintenance instructors/examiners and show the ability and aptitude to conduct all academic, ground based hands-on and simulation training. The instructors must be fully trained in the aircraft series or version they are to train prior to providing that training to the customer.

Instructors may be self-trained and self-certified through coordination with U.S. Army

Aviation Center of

Excellence (USAACE) and the Director of

Evaluation and

Simulation (DES).

Maintenance Evaluators must meet all the requirements set-forth in

AR 95-20

Periodic

Inspection of certifications

Base PWS Section 5.3

The Contractor shall provide existing, modified and/or

Contractor- developed

a) Standard:

The Contractor shall reuse course

AQL: Training tutorials, courseware curricula and

Programs of Instruction

(POIs) are technically supportable and

100% inspection IAW

CDRL DI-

ILSS-80872,

Training training tutorials, courseware curricula and Programs of

Instruction (POI) for military and civilian related subjects materials to the maximum extent possible prior to developing new materials

The Contractor shall provide students with any relevant publicly releasable or non-proprietary non-USG or non-aircraft training manuals and training materials to complete training successfully.

This may be in electronic or printed media as appropriate compatible with current

Microsoft Office products, Adobe

Acrobat, etc. available in country, and materials appropriate for the training environment and class size

AQL: Training tutorials, courseware curricula and

Programs of Instruction

(POIs) are releasable, non-proprietary, or properly marked for release

Materials, (DI

C004)

Base PWS 5.3.1 The

Contractor shall evaluate and report the results of training and instruction

a) Standard:

Effective comprehension of course materials

Distribute course completion survey to each

AQL: Validated testing results with students demonstrating a clear understanding and ability to apply course instruction

AQL: Course completion surveys are distributed, collected, and analyzed for each course

100% inspection

IAW CDRL-

DI-PSSS-

81522D, Course

Conduct

Information

Package student for each course.

Collect surveys and analyze results to improve instructor performance and course content

Base PWS 5.3.1 The

Contractor shall develop and provide training for varying class sizes utilizing an array of formats, medium and methodologies

a) Standard:

Ensure appropriate instruction content, medium and methodology for training environment, class demographics and size

AQL: Technically supportable and compatible with current

Microsoft Office products, Adobe

Acrobat, etc. available in country, and materials appropriate for the training environment and class size

AQL: Technically supportable materials

(hardware, software, TADSS, tools, etc.)

provided with sufficient support to permit execution of TO requirements.

AQL: Instruction content is in English and suitable for intended student population, knowledge, skill level and training objectives

AQL: No more than two minor defects/errors per page.

AQL: Documentation containing misstatements or errors impacting safety, Random

Sampling/Cust omer Feedback

Courseware is accurate, current, and consistent with doctrine and standards mission objectives, regulatory compliance, or any legal or military guidelines are corrected by the Contractor and resubmitted within 10 working days or within the time frame required for final delivery

Attachment 2

Customer Complaint Record

ACC_ORL_Customer

Compliant Record.pdf

Attachment 3

Surveillance Schedule

COR Surveillance

Schedule1.docx

The COR will develop a Surveillance Schedule for conducting surveillance. The COR may use the SPM Smart Form or any KO approved schedule.

Attachment 4

Surveillance Checklist(s)

Surveillance

Checklist.xlsx

The COR will develop a Surveillance Checklist for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

Attachment 5

Corrective Action Report (CAR)

CAR Form Level

I-IV.pdf