Attachment 0004_G-2_Access_Control_QASP.pdf

G-2 ACCESS CONTROL OFFICERS & ESCORT

SERVICES IDIQ

HQ Intelligence and Security Command (INSCOM) and CONUS Subordinate Commands

1.0 INTRODUCTION

Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the INSCOM Access Control and Escort Support Services Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary (PRS) (Section 7 of this document).

1.1.1. The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the Performance Work Statement (PWS) and the Contract.

1.1.2. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative.

The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

2.1.2. The COR shall notify the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR will upload copies of ALL surveillance documentation to the VCE COR Tool, unless otherwise directed by the contracting officer.

2.1.4. The COR will submit a monthly report to the contracting officer concerning performance of services rendered under this contract.

2.1.5. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.2. Contracting Officer.

The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

3.1. Scope of Work.

The scope of this contract is to provide the Requirements for HQS, INSCOM Access Control and Escort Support to include:

The Contractor shall provide highly qualified personnel to support the HQs INSCOM and all Major Subordinate Commands (MSCs) in the Continental United States (CONUS) access control and escort missions. Services include support for security support services to the United States Army Intelligence and Security Command (INSCOM).

Contractor shall provide 24-hour access control security services to maintain proper entry and exit in all HQ INSCOM Sensitive Compartmented Information Facilities (SCIF) to deter unauthorized, illegal, or potentially life threatening activities directed toward INSCOM employees, visitors, sensitive information, and properties.

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program.

The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

5.0 SURVEILLANCE

The COR will perform monthly surveillance based on the quality and effectiveness of the services provided and contractor’s data deliverables.

5.1 Unacceptable Performance.

If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects will not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a Contractor Discrepancy Report and include supporting documentation.

6.0 CONTRACTOR DOCUMENTATION REQUIREMENTS

The COR shall, provide all required documentation to the PM/KO, and in addition, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions relating to the Government’s performance of the quality assurance function, including originals of all surveillance activity checklists. All such records will be retained for the life of the TO. The COR shall forward these records to the PM/KO at completion or termination of the TO.

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview.

This PRS identifies the services required by the HQ INSCOM IAW the PWS over which the Government will exercise surveillance.

7.2 Performance Evaluation.

Performance of a service will be evaluated to determine whether or not it meets the performance threshold. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. When documentation does not meet performance thresholds, revising and resubmitting the documentation at no cost to the Government is the preferred method for correcting unacceptable performance.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods.

The services required by the contractor are summarized into performance objectives and indicators along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Objective Standard Performance

Threshold Method of Surveillance

PRS#1 Program Management (PWS 1.6.9.2)

Shifts are fully staffed

All shifts will be fully staffed per the Government approved Staffing plan.

COR/Technical representative observation and assessment / validation of shift records.

PRS#2 The Contractor shall control access of personnel, equipment, and media going into and out of the INSCOM secure facility.

(PWS 5.2)

No visitors are admitted to the SCIF without clearance verification, issuance of appropriate badge, and a properly cleared escort, when required

No unauthorized access within the period.

COT/Technical representative observation and assessment / validation of shift and other documentation.

PRS #3 The Contractor shall provide Facility and Personnel Security Services. (PWS 5.2)

Respond within five minutes to all alarm conditions within the SCIF and at the SCIF perimeter.

100% COR/Technical representative conducts alarm response test and reviews results.

Notify secondary response within five minutes upon determination that the alarm condition warrants such response IAW post SOP.

100% COR/Technical representative observation, assessment, and journal review.

For fire alarms and emergency medical situations, notify the proper entity per SOP to respond within 5 minutes.

100% COR/Technical representative observation, assessment, and journal review.

Perform Entry/Exit Inspections per SOP and schedule determined by SSO

100% COR/Technical representative observation, assessment, and journal review.

Verify security clearance and accesses in DISS or Scattered Castles of visitors and issue appropriate badge

100% COR/Technical representative observation, assessment, and journal review.

Conduct Roving security checks at random, unpredictable times at least twice per shift, to include all facility entry points and security container checklists, Standard Form 702 as required

98% COR/Technical representative observation, assessment, and journal review

PRS#4 The Contractor shall maintain a journal that are up to date and include all information in compliance with SOP.

(PWS 5.2.5)

Journal is maintained in a current and up-to-date condition throughout the shift

98%

Random Sample/ / COR/Technical Representative observation, assessment, and journal review.

PRS#5 Government furnished items will be inventoried (PWS 3)

Government furnished items will be inventoried for accountability.

Personnel should conduct an inventory within 15 minutes of each shift and maintain a log of accountability.

COR/Technical Representative observation, assessment, and journal review.

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Printed Name: ________________________________________

Electronic Signature: ___________________________________

Title: _______________________________________________

Date: ________________________________________________

Signature: ___________________________________________

ATTACHMENT 1

SAMPLE QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD: __________________________________________________________________

SURVEY PERIOD: ____________________________________

SURVEILLANCE METHOD (Check):

■ Customer Feedback

■ Random Sampling

■ 100% Inspection

■ Periodic Inspection

■ Contractor Self Reporting

■ Trend Analysis

■ Third Party

LEVEL OF SURVEILLANCE SELECTED (Check):

■ Monthly

■ Quarterly

■ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: __________ %

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = __________ %

SERVICE PROVIDER’S PERFORMANCE (Check): ■ Meets Standards ■ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED: _________________________________________ DATE:_________________

ATTACHMENT 2

SAMPLE CUSTOMER FEEDBACK

TYPE OF SERVICE: _________________________________________________________

CONTRACTOR: ____________________________________________________________

NOTE: O = Outstanding Performance E = Excellent Performance S = Satisfactory Performance U = Unsatisfactory Performance

1. Surveillance:

2. Performance Rating Criteria: Performance is outstanding (O) when ________________. Performance is excellent (E) when ________________. Performance is satisfactory (S) when ________________.

Performance is unsatisfactory (U) when ________________.

3. Procedure: Instructions on how to fill out customer feedback. Must be clear and complete

4. Comments:

Performance: Excellent (E), Satisfactory (S), Unsatisfactory (U)

Notes:

Service Quality of Work Personnel Overall Rating Of

Inspection (O, E, S, or U)

ATTACHMENT 3

SAMPLE QUALITY ASSURANCE MONITORING FORM CUSTOMER COMPLAINT

INVESTIGATION

SERVICE or STANDARD: __________________________________________________________________

SURVEY PERIOD: ____________________________________

DATE/TIME COMPLAINT RECEIVED: ____________________________________ AM / PM

SOURCE OF COMPLAINT: ____________________________________ (NAME)

_________________________________________________________ (ORGANIZATION)

_________________________________________________________ (PHONE NUMBER)

_________________________________________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: ____________________ AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY: _________________________________________

PREPARED BY: _________________________________________ DATE: _________________

ATTACHMENT 4

CONTRACT DEFICIENCY REPORT

A deficiency notice/report is used to document a deficiency in the contractor’s performance of a contract requirement. The contractor is required to report back the corrective action taken. If the contractor’s inability to perform is based upon the military’s lack of support, it should be documented on this form.

Date of Discovery: _____________________________

Location: ___________________________________________________________________

Responsible Contract Site Manager (Required): __________________________________________

Required Performance: