Attachment 0002 Labor Categories.docx

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Attached to
Emergency Management (EM) Mass Warning Notification (MWN) and Enhanced 911 (E911) Sustainment and Support
Solicitation number
W15QKN-20-R-0007
Issued by

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This document contains labor categories descriptions and requirements for an Army emergency management sustainment and support contract opportunity. The labor categories include Program/Project Manager, Junior Engineer/Software Engineer, General Engineer/Software Engineer, Senior Engineer/Software Engineer, Help Desk Technicians across three shifts, Senior Program Analyst, and Program Analyst. The descriptions specify required education and experience levels for each category.

The related federal contract opportunity is for sustainment and support of the Army's mass warning notification, enhanced 911, airfield voice notification, and ground vehicle interface systems. Services include a 24/7/365 service desk, system administration, spare and replacement parts, and system upgrades to maintain operability. The solicitation is being offered under the 8A program and represents an opportunity for qualified small businesses.

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Labor Categories Description

Program/Project Manager
Coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Develops new business and expands product line. Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments. Ensures projects are completed on time and within budget. Acts as advisor to program team regarding projects, tasks, and operations. Requires at least a bachelor's degree and at least 10 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is required. Leads and directs the work of others. Typically reports to a unit/department head.
Junior Engineer / Software Engineer
Responsible for design, development, implementation, and analysis of technical products and systems. Performs engineering design evaluations. May develop a range of products. Recommends alterations to development and design to improve quality of products and/or procedures. Requires at least a bachelor's degree in a related field and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
General Engineer / Software Engineer
Responsible for design, development, implementation, and analysis of technical products and systems. Performs engineering design evaluations. May develop a range of products. Recommends alterations to development and design to improve quality of products and/or procedures. Requires at least a bachelor's degree in a related field and 3-8 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager.
Senior Engineer / Software Engineer
Responsible for design, development, implementation, and analysis of technical products and systems. Performs engineering design evaluations. May develop a range of products. Recommends alterations to development and design to improve quality of products and/or procedures. Requires at least a bachelor's degree in a related field and 8+ years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. May report to an executive or a manager.
Help Desk Technician
Assists engineers in the development of the organizational infrastructure. Completes tasks related to the design and implementation of hardware and/or software. Tracks and reports on systems performance. Requires at least a high school diploma or its equivalent and 0-2 years of related experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a help desk supervisor. Works during the day shift
Help Desk Technician - Shift 2
Reviews, analyzes, and evaluates systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Requires at least an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a help desk supervisor. Works during the swing shift.
Help Desk Technician - Shift 3
Reviews, analyzes, and evaluates systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Requires at least an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a help desk supervisor. Works the night shift.
Senior Program Analyst
Prepares reports for management review. Coordinates activities with subcontractors and vendors. Tracks cost, schedule, and performance metrics. Requires at least a bachelor's degree or 5+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor.
Program Analyst
Prepares reports for management review. Coordinates activities with subcontractors and vendors. Tracks cost, schedule, and performance metrics. Requires at least a bachelor's degree or 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor.
Administrative Clerical Assistant
Coordinates meetings and meeting notes. Assists coworkers with administrative tasks such as timesheets, travel plans, etc. Cares to the office environment ensuring necessary supplies are available. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor.

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