Attach 1. PWS of Custodial Service_ 31 Jul 2025.pdf

PERFORMANCE WORK STATEMENT (PWS)

CUSTODIAL SERVICES FOR OSAN AB

Part 1

General Information 26 June 2025

1. General. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at OSAN AB, Korea in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices 1 and 2, in order to meet the requirements of this PWS and the Performance Requirements Summary (PRS). Minimum cleaning frequencies are established in Appendix 1, Air Force Custodial Common Output Level Standards. Facility cleaning levels and estimated square footages are established in Appendix 2, Estimated Square Footages and Cleaning Level. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF (Headquarters Air Force) standards, instructions, and commercial practices.

1.1. Background. Custodial services are required on every Air Force Installation. This PWS outlines the current requirements at Osan AB to be cleaned all buildings listed in Building List (Appendix 2). Notification will be provided to the Contractor in a timely manner, if allowable, when such increases or decreases occur. There are approximately one million three hundred forty-four thousand three hundred eighty-one (1,344,381) square feet (SF) for Osan AB. The total amount may change due to the addition or removal of buildings by modification. This will be an ongoing service that will be provided regularly throughout the period of performance.

1.2. Scope of Work. The Contractor shall perform custodial services to the standards in this contract and in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. Services include but are not limited to cleaning rest rooms, remove trash, sweeping, moping, vacuum, spot clean, dusting.

1.3. Period of Performance:

Phase-In 1 Nov 2025 – 31 Dec 2025 Base Year 1 Jan 2026 – 31 Oct 2026 1st Option Year 1 Nov 2026 – 31 Oct 2027 2nd Option Year 1 Nov 2027 – 31 Oct 2028 3rd Option Year 1 Nov 2028– 31 Oct 2029 4th Option Year 1 Nov 2029 – 31 Oct 2030

1.4. Special Expertise

1.4.1. Prior Experience as Prime Contractor. The Contractor shall have a minimum of two (2) year of experience within the last five (5) years in providing custodial service. The experience of a subcontractor cannot substitute for the prime contractor’s experience.

1.4.2. Business Registration. The Contractor shall have a valid and current business registration in custodial service or related service.

1.4.3. Building Hygiene Management Business Permission. The Contractor shall have a current and valid of permission for “ building hygiene management business declaration certificate (건물위생관리업 신고증) and building hygiene management business license (건물위생관리업 사업자등록증) issued by ROK Government and one of key personnel shall have a year of 2024 or 2025 sanitary training certificate (위생교육수료증) provided by organizations/associations permitted by the Minister of Health and Welfare.

1.4.4. Subcontracting. At no time will the Prime Contractor be allowed to subcontract with another contractor or any work projects unless authorized in this contract or otherwise approved by the Contracting Officer.

1.4.5. Staffing Plan. The contractor shall submit staffing plan which shall clearly demonstrates how the contractor shall perform the requirements for Custodial Service for Osan AB. The contractor shall clearly identify the number of custodial workers that will be used in each location to perform custodial tasks. In addition, their backup policy to account for lost workers, retention policy and any other information pertinent to the execution of this requirement. The feasibility of the proposed Staffing Plan will be assessed against the contractor's overall technical and management approach to ensure the contractor has proposed adequate qualified personnel in appropriate labor categories to satisfy all PWS requirements. The contractor shall have a staffing plan for the performance of this contract and submit it to the COR within ten (10) working days after the contract is awarded (CDRL #3). The contractor shall provide a written staffing plan and provide manning charts showing a proposed organizational structure to meet the requirements in the

PWS.

1.4.6. Equipment Plan. The contractor shall provide an equipment plan that clearly demonstrates how the contractor will provide necessary equipment to perform custodial service and clearly identifies equipment type, description, quantities, ability to secure required equipment and any other information to perform in accordance with the PWS.

The contractor shall have an equipment plan for the performance of this contract and submit it to the COR within ten (10) working days after the contract is awarded (CDRL #4).

1.4.7. Contract Manager (CM). The Contractor shall establish and maintain an office through which the contract manager can be contacted during work hours. The contract manager shall be available during normal duty hours to meet on the installation within one (1) hour with the government personnel designated by the COR to discuss problem areas. The contract manager shall have full responsibility to act for the contractor on all contract matters relating to daily/monthly/sudden operations of this contract. The contract manager shall have a minimum two (2) years experiences as a CM and shall be an individual who is capable of conversing in and understanding English.

The CM shall submit his/her resume to the COR within ten (10) working days after the contract award (CDRL #2).

The Contractor shall provide the COR with contact information where validation results and complaints can be reported. The Contractor shall also provide to the COR with the names and contact information of Contractor POCs for after business hours including nights, weekends, and holidays. This information shall be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. The contract manager and alternate contract manager are key personnel and this position shall be filled during the entire life of the contract.

If this position is not filled at anytime during the contract, the contractor must immediately notify the Contracting Officer and the COR of the vacancy and the plan to fill the vacancy. A vacancy in excess of 30 calendar days will result in an automatic Marginal rating on the annual contract performance report in the Management category. A vacancy in excess of 60 calendar days will result in an automatic Unsatisfactory rating on the annual contract performance report.

1.4.8. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well- being, or operational mission of the installation and its population.

1.4.9. Key Control. The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the Contracting Officer Representative (COR) any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the COR, to re- key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor.

1.4.10. Schedules. The contractor shall submit an annual schedule for services described in PWS paragraphs and Appendices 1 and 2 to the COR for approval at the pre-performance conference, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall have an annual schedule for the performance of this contract and submit it to the COR within ten (10) working days after the contract is awarded (CDRL #6). The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in Appendix 1.

1.4.11. Changes due to customer requests or base exercises shall be submitted to the COR for approval.

1.4.12. Facility Changes (Modifications/Additions/Deletions). The Government reserves the right to add or delete facilities, areas, or buildings from the scope of this contract during the performance period. Such adjustments will be made through a bilateral contract modification. The Government will provide the Contractor with written notification of any facility additions or deletions. Price adjustments for facility additions or deletions shall be based on the unit pricing established in the contract. The monthly price for each CLIN will be divided by the total square feet (SF) of that CLIN to establish a price per square foot (SF) amount. Modifications to increase or delete square footage will use this price per SF amount to adjust the total monthly price of the CLIN. In the event of a disagreement regarding the price adjustment, the matter shall be resolved in accordance with the Disputes clause of the contract (FAR 52.212-4(d.))

1.4.13. RESERVED

1.4.14. RESERVED

1.4.15. Special Event Cleaning. (This is Requirement Portion Item)

This service is issued as a task order and must be completed within nominated workdays from the issued date of task order. This Special Event Cleaning Designated shall be applicable any Military exercises and Military functional events. The estimated square footages are established in Appendix 2. This service is issued as a task order and must be completed within the designated schedule as stated in the task order.

1.5. Security Requirements.

The contractor and his employees must comply with all security requirements imposed by the local installation commander at all times while performing the requirements of this contract on this military installation.

1.5.1. Base Passes. The contractor shall have responsibility to arrange for base passes and necessary vehicle permits required for entry onto this installation prior to performing any work under this contract. The contractor is fully responsible for scheduling, preparing, and submitting Base Pass and DECAL applications. The contractor shall keep in mind that it takes at least 2 months to have them approved, so the contractor shall set a plan accordingly.

The contractor shall prepare for the Base Pass/DECAL in advance before it expires even though exercising the next option year has not been confirmed yet. The contractor shall fill out Base Pass and DECAL forms using the most up-to-date version provided by the COR as their contents are prone to change. The forms have to be filled out using Adobe Acrobat Pro version so that the soft copies of them are compatible with the COR’s software. The contractor shall use base pass/DECAL only for official cases of the contract. The contractor is responsible for returning all its employees’ base pass/DECALs which are expired, or the employee’s contract with the contractor is terminated.

1.5.2. Escort Privileges. Escort privileges will be authorized only for the CM and ACM with a limit of three (3) persons per USFKI 5200.08. It is the contractor’s responsibility to ensure that the escorting official has full control over all escorted individuals at all times. Any individual removed from this installation will not be authorized further access to this installation.

1.6. Safety.

1.6.1. General. The Contractor must perform all operations in a prudent, conscientious, safe and professional manner to comply with the provisions of the Occupational Safety and Health Standards Act (OSHA) and applicable Korean Laws and Regulations. At a minimum, Contractor’s personnel and equipment shall comply with applicable Korean Laws and regulations. The Contractor shall ensure that its agents, employees perform in a safe manner. The Contractor shall ensure that all personnel involved in handling and packaging the oil/water mixture be trained for the level of expertise required for proper performance of the task and, in particular, in the area of chemical incompatibility, general first aid procedures and spills. Handling and personnel protective equipment shall be provided by the Contractor and must be appropriate to ensure safe handling of these mixtures.

1.6.2. Equipment. All Contractor equipment shall be subject to function and safety inspections by the Government.

Equipment considered not SAFE or functional shall be removed from the job site. The Contractor shall take all safety measures.

1.6.3. The contractor shall insure that safety precautions are taken during the performance of this contract to protect the lives of contractor personnel, the property of the U.S. Government, the Republic of Korea, as well as the private individuals and firms who may be exposed to or endangered by the contractor’s actions to maintain minimal accidents/incident, zero loss of life and minimal damage to property. The contractor shall provide a written safety plan with policies, procedures and safety checklist within 30 days after contract award (CDRL#5). The safety plan shall be confirmed by the COR then accepted by the KO within five (5) working days if there is any changes after award. The safety program shall comply with the Korean Occupational Safety and Health Act (KOSHA). The Contractor agrees to comply with its written program for the life of the contract. Any changes or modification to its safety program will be coordinated and reviewed by the COR, or his/her duly authorized representative.

1.6.4. Safety Training. Contractor shall provide regular safety awareness training to its employees. Additionally, select employees shall attend advanced Safety training courses including courses on OSHA Safety Requirements and Working aloft Safety Procedures.

1.6.5. Risk Management Process. The safety plan shall include detailed job related hazards and controls for each work activity. The plan shall include an Activity Hazard Analysis (AHA) for each work activity. The AHA shall include at a minimum the name of the activity/job, the job steps, the job hazards, the tools or equipment required to perform the job, control measures to eliminate or reduce the hazard(s), and a Risk Assessment Code (Risk Assessment Code is an assessment of the probability of the hazard occurring and its potential impact). The contractor shall assure that the safety control measures are implemented. The contractor may use the sample AHA forms in http://www.usace.army.mil/SafetyandOccupationalHealth/ActivityHazardAnalysis.aspx or develop their own.

1.6.6. Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than four (4) hours of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum:

(1) Contract number and contract name/description.

(2) Name of contractor

(3) Date/time of accident

(4) Date report was completed

(5) Detail description of events that lead to the accident

(6) Root cause of accident

(7) Contributing factors

(8) Corrective action(s) to prevent recurrence

1.6.7. The following require immediate accident notification and written accident report:

(1) A fatality;

(2) A permanent total or permanent partial disability;

(3) The hospitalization of three or more people resulting from a single occurrence;

(4) Property damage of $200 or more.

1.7. Antiterrorism (AT) and Operations Security (OPSEC)

1.7.1. Anti-terrorism (AT) statement: The contractor’s personnel or any representative of the contractor entering installation/base shall abide by all security regulations imposed by installation commander or base commander at all times and shall be subject to security checks. The contractor’s personnel and property shall be subjected to search and seizure upon entering the confines of the installation/base, while on, and upon leaving confines of the installation/base.

1.7.1.1. AT Level I Training: The contractor employees, to include sub-contractor employees, requiring access Air http://www.usace.army.mil/SafetyandOccupationalHealth/ActivityHazardAnalysis.aspx

Force installations, facilities, and controlled access areas may be required to complete AT Level I Awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. In that case, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR within five (5) calendar days after completion of training by all employees and sub-contractor personnel.

1.7.1.2. Access and General Protection/Security Policy and Procedures: The contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel). ). In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.1.3. For contractors that do not require CAC, but require access to a DoD facility or installation: The contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13), ), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the Government representative);

or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.7.1.4. iWATCH Training: The contractor and all associated sub-contractors may be required to brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. In case when iWATCH Training is required, this training shall be completed within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR no later than thirty (30) calendar days after contract award.

1.7.1.5. For Contracts that Require OPSEC Training: Per AR 530-1, Operation Security, the contractor employees may be required to complete Level I OPSEC Awareness training. In that case, new employees must be trained within thirty (30) calendar days of their reporting for duty and annually thereafter.

1.7.1.6. For Contract Requiring Performance or Delivery in a Foreign Country: DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US. The clause may be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.7.1.7. Controlled Unclassified Information (CUI): The contractor is required to comply with NIST 800-171 based on DFARS clause 252.204-7012. Also DFARS provision 252.204-2019 may be included into solicitation with which the contractor is required to comply.

1.7.1.8. Threat Awareness Reporting Program: For all contractors with security clearance, per AR 381-12 Threat Awareness and Reporting Program (TARP), the contractor employees may be required to receive annual TARP training by a CI agent or other trainer.

1.7.2. OPSEC statement: The contractor and all associated sub-contractors will practice Operations Security. The contractor shall not talk about work outside of the work area nor discuss the work being performed on social media.

The contractor shall not take pictures/videos (to include operation of dashcams or other recording devices in contractor operated vehicles) inside sensitive locations without prior coordination with the organization’s OPSEC representative and contracting officer representative. It will be the responsibility of the contractor to safeguard all documents provided. Documents will be stored away from view when not being used. Documents, media, drawings, and other associated material that are no longer needed must be destroyed via approved methods.

1.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.9. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A COR appointment letter issued by the KO, a copy of which is sent to the Contractor, reflects the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract or any resulting order.

1.10. General Information

1.10.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal and Korean Holidays.

1.10.1.2. Normal Base Hours. Base hours of operation are normally 06:00 am thru 5:00 pm. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government. The contractor shall post and fill out the cleaning checklist (in English and Korean) in each restroom of when and what the contractor is required to clean.

1.10.1.3. Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours

1.10.1.4. Child Development Center (CDC), Hours of Operation (06:30 am – 6:15 pm). All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix 1.

1.10.1.4.1. CDC Hours of Operation Other Than Normal. There will be mission situations that require the contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. Days of service could include weekends. The Facility Manager or Supervisor shall notify the COR at least one week prior to a scheduled exercise requesting service for hours of operation other than normal.

1.10.2. Holidays. The contractor is not required to provide service on Korean national and U.S federal holidays, with the exception of the facilities listed below:

U.S. Government legal holiday1

(1) 1 January (New Year's Day)

(2) 3rd Monday, January (Dr. King’s Birthday)

(3) 3rd Monday, February (President's Day)

(4) Last Monday, May (Memorial Day)

(5) 19 June (Juneteenth Day)

(6) 4 July (Independence Day)

(7) 1st Monday, September (Labor Day)

(8) 2nd Monday, October (Columbus Day)

(9) 11 November (Veterans' Day)

(10) 4th Thursday, November (Thanksgiving Day)

(11) 25 December (Christmas Day)

ROK Legal Holidays

(1) New Year’s Day - 1 January

(2) Lunar New Year - 3 days

(3) Independence Movement Day – 1st March

(4) Labor Day – 1st May

(5) Children’s Day – 5th May

(6) Buddha’s Birthday – 12th May

(7) Memorial Day – 6th June

(8) Liberation Day – 15th August

(9) Hangul Proclamation Day – 9th Oct

(10) Chu Sok – 3 days

(11) National Foundation Day – 3rd Oct

(12) Christmas – 25th December

If these U.S. holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance. The contractor is required to provide service on Korean national holiday for Fitness Centers (Bldg 1238, 1404, 1419, 1423, 1452, 1456, 1457, 1452), Child dvelopment Centers (Bldg 213) , Youth Center (Bldg 433), Teen Center (Bldg 738), School Age Center (Bldg 213), Navy Federal Credit Union (Bldg 926) and Air Mobility Command Passenger Terminal (Bldg 648), and the contractor is required to provide service on U.S federal holidays for Fitness Centers and Air Mobility Command Passenger Terminal

1.10.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

1.11. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

1.12. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls.

MSDSs must be submitted by the Contractor upon contract award. Failure to provide MSDSs or certificate when requested is considered as non-conformance to the contract and could result in termination of the contract.

1.13. HAZMART. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Osan AB or any property under the control of Osan AB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

1.14. Spill Response. The Contractor will be briefed on OSAN AB spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

1.15. Hazardous Material/ Waste Management. The Contractor will be briefed on OSAN AB Hazardous Material / Waste Management Plan at the pre-performance conference.

1.16. Hazardous Material Handling. The Contractor shall have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The Contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form.

The Contractor shall provide one copy of the MSDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto OSAN AB. The Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center. The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

1.17. Training. The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within OSAN AB and complete MSDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit MSDSs to HAZMART as required.

1.18. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

1.19. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on

OSAN AB.

1.20. For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

1.21. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

1.22. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

PART 2

DEFINITIONS & ACRONYMS

2 DEFINITIONS AND ACRONYMS:

2.1 Definitions.

2.1.1 CLEANING CHECKLIST. The cleaning checklist is a document indicating the cleaning date and cleaning status.

2.1.2 CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in the contract refers to the prime.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The contractor shall provide written Quality Control Guide (QCG) that should support the major functional areas of performance.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privityof contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement COR Contracting Officer Representative DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3 GOVERNMENT PROPERTY AND SERVICES

3.1. Government Furnished Facilities.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets. Closets shall be kept free of clutter and debris. Cleaning supplies and tools shall be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use shall be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment. None.

3.3. Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The Government will furnish electricity, water, and sewage as necessary for accomplishment of work in accordance with this contract. All areas do not receive the same utility services. The Contractor shall not change or modify any utility system or component; or connect any Contractor property, equipment or system without prior Contracting Officer’s representative review and approval. The contractor shall practice energy conservation in the Government provided facilities.

3.4. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5. Solid Waste Collection and Disposal. The government will permit the contractor to use dumpsters located on the facilities listed under this contract. The Contractor shall be responsible for bringing refuse to the identified dumpsters. The Contractor shall not dispose of flammable liquids, mineral spirits, oil, lubricants and other flammable or hazardous material in base dumpsters. The Contractor shall comply with all installation recycling programs.

3.6. Pest Management Services. The government will provide insect and rodent control for all government-furnished facilities. The Contractor shall notify civil engineer service call when an insect or rodent problem is detected.

3.7. Medical. In the event of a severe emergency, during hours of operation, Osan Emergency Services will respond to the incident (by dialing 0505-784-9111, if necessary). The Contractor shall reimburse the government for all expense to these services.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

4.1. Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance.

Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

4.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The contracting officer or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

4.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

4.2. Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable and Transparent plastic bag for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the Contracting Officer Representative (COR) not later than 10 days after the post-award conference (CDRL) #7 for acceptance by the COR. Any new cleaning supplies added to the contract will need COR acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

A material safety data sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees shall be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or accepted for use. Any materials not required by the contract but provided by the contractor such as paper towel dispensers, soap dispensers, etc. will be done so at the cost to the contractor.

4.3. Miscellaneous Requirements

The contractor shall report fire hazards, conditions, and items in need of repair to the COR. Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

PART 5

SPECIFIC TASKS

5 SPECIFIC TASKES

5.1. Facility Cleaning Services:

5.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 5.1.1 or 5.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

5.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

5.1.5 Trash and Recycling Collection/Removal (Centralized Locations and Restrooms). The contractor shall collect and dispose of all trash and recycling from these locations. The contractor shall provide, and replace plastic trash bags and recycling bags suitable for the type of trash and recycling containers within the centralized locations and restrooms.

5.2 Restrooms/Locker Rooms Cleaning Services:

5.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter/Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

5.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 5.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification.

5.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

5.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

5.3. Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis on Level 4 and 6 in Appendix 1, and Level 1,2 as required by COR )

5.3.1. Periodic Hard Floor Cleaning. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

5.3.2. Periodic Carpet Shampoo Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Carpet shampoo cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

5.4. Special Cleaning Requirements:

5.4.1. Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-144 Child Development Centers, summarized below and Appendix 1. Kitchen areas are not part of the contractor’s responsibility for cleaning.