STATEMENT OF WORK

USINDOPACOM TELECOMMUNICATIONS BRANCH

AVAYA SYSTEM ADMINISTRATION & TROUBLESHOOTING TRAINING

1.0 Description: This Statement of Work (SOW) is in support of U.S. Indo-Pacific Command

(USPACOM). USPACOM has a requirement for an instructional training course covering Avaya telecommunications system administration, Session Border Controller (SBC) management, and troubleshooting for up to ten (10) personnel.

2.0 Objective/Scope: The Contractor shall provide all instructional personnel, materials, and curriculum necessary to conduct comprehensive training on Avaya Communication Manager

(CM), Session Manager (SM), System Manager (SMGR), and SBCs. The training shall encompass practical troubleshooting, SIP station administration, and legacy system integration.

3.0 Requirements: the Contractor shall facilitate & provide a training program encompassing the elements outlined below. The curriculum shall support a phased attendance model where basic users attend the first day, and technical staff attend the balance of the course for an advanced deep dive.

Training Category Specific Requirements & Curriculum Topics

Core

Administration

Primary focus on Communication Manager (CM), Session Manager

(SM), and System Manager (SMGR) using appropriate admin endpoints.

Configuration of G450 Media Gateways.

Endpoint

Management

Administration of SIP stations (including J100 series SIP endpoints), 9408 digital phones, and legacy H.323/analog phones.

SBC Operations Higher-level Session Border Controller (SBC) administration.

Navigating the SBC Web interface, building trunks, and configuring remote worker access.

Networking Transitioning and creating SIP trunks from ISDN PRIs.

Troubleshooting Comprehensive SIP troubleshooting and common SBC troubleshooting procedures.

Class Structure Maximum of 10 students. Day 1 must be structured for general/basic attendees. Subsequent days must cover advanced deep dives (e.g., advanced SBC) for technical personnel.

4.0 Personnel: The Contractor shall furnish sufficient personnel, training materials, and required training equipment to perform all work specified within this contract.

5.0 Government Furnished: The Government shall provide the training facility

6.0 Delivery Location/Schedule: USPACOM, Camp H. M. Smith, HI / Five (5) Weekdays

(Monday – Friday) 7:00AM to 3:30PM Hawaii Standard Time, thirty (30) minute break included

6.1 Observed Federal Holidays: if the Federal holiday falls on a Saturday, the holiday is observed in the preceding Friday. If the Federal holiday falls on a Sunday, the holiday is observed on the following Monday

• New Year’s Day (January 1)

• Birthday of Martin Luther King Jr. (Third Monday in January)

• Washington’s Birthday (Third Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth (June 19)

• Independence Day (July 4)

• Labor Day (First Monday in September)

• Columbus Day (Second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (Fourth Thursday in November)

• Christmas Day (December 25)

7.0 Required Delivery Date: 30 Days ARO

8.0 CONTRACTOR REQUIREMENTS:

The Contractor shall be an authorized provider of certified Avaya training courses and maintain active authorization throughout the delivery period.

9.0 QUALITY ASSURANCE:

The Contractor is responsible for implementing and maintaining a Quality Control Program

(QCP) to ensure that the work performed meets to exceeds contract requirements and results in the correction of potential and actual problems. The QCP shall be implemented on the first day of contract performance.

10.0 BASE ACCESS:

The requirement for UNESCORTED base access for all non-DOD affiliated workers/guests is to complete and submit SECNAV Form 5512/1. The SECNAV 5512/1 Form is the sole means to initiate background checks and authorizes the DoN to obtain PII for vetting purposes prior to authorizing unescorted installation access. This policy is effective for all events, to include one-time events such as weddings, retirement ceremonies, PAO functions, changes of command, special events, job applicants, and for vendors/service providers not enrolled in the Defense

Biometric Identification System (DBIDS), Transportation Workers Identification Card (TWI) holders without a Merchant Mariner Credential (MMC), and Civilian Retiree Card Holders prior to PSD re-issuance of expired credentials.

The latest information regarding base access and downloadable forms can be found at:

https://www.cnic.navy.mil/Operations-and-Management/Base-Support/DBIDS/

11.0 TECHNICAL POINT OF CONTACTS:

Jun Ho Im

Junho.im.civ@us.navy.mil

808-477-7834

Daynon Dang

Daynon.m.dang@us.navy.mil

808-477-7841 mailto:Junho.im.civ@us.navy.mil mailto:Daynon.m.dang@us.navy.mil