Att AA - Expected Minimum Levels of Service.pdf
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- RFP - Integrated Service Management
- Solicitation number
- 379780-BH
About this file
Performance-Based Expected Minimum Levels of Service (EMLS)
This document establishes performance-based service requirements for commercially sourced housing coordination, transportation, and parking support in Lead, South Dakota, in direct support of mission-critical construction, commissioning, and underground operations at SURF (Sanford Underground Research Facility). The contractor must preserve service contract classification under FAR Part 37 while avoiding leasehold interests, rate control, inventory guarantees, and financial liability for FFDG (the requesting entity). Services are structured to maintain clear separation between occupant-paid housing and requester-funded services, with occupants contracting directly with lodging providers rather than through the government.
Housing services requirements include: securing commercially available units within reasonable commuting distance of SURF with at least 95% of assigned occupants having operationally reasonable lodging (≥95% of units functional per duration standards); implementing a flexible reservation and payment system supporting 2-week to 12-month bookings with secure, occupant-facing payment processing that achieves ≥98% confirmation within 24 hours and zero instances of FFDG billing; providing standard commercial cleaning and linen services without embedding vacancy recovery costs into FFDG-billable services; and ensuring units comply with local safety standards. Transportation services must achieve ≥95% on-time performance and ≥90% issue resolution within 4 hours to support safe access to underground and shift-based operations. Parking services, when mission-required, must achieve ≥95% availability without establishing government leasehold interests. Management and oversight requires weekly reporting on utilization, performance metrics, and compliance. The contractor assumes all vacancy and non-payment risk for occupant-paid lodging with zero continuing obligations beyond authorized service components and 100% compliance with separation of occupant-paid and FFDG-funded services.
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Text version
Performance-Based Expected Minimum Levels of Service (EMLS)
02/04/2026 Michael Newman
Purpose
The Contractor shall provide commercially sourced housing coordination services, transportation, and parking support in Lead, SD, in direct support of mission-critical construction, commissioning, and underground operations.
Services shall meet or exceed the expected minimum levels of performance while:
• Preserving service contract classification (FAR Part 37)
• Avoiding leasehold interests, rate control, or inventory guarantees
• Preventing financial liability or continuing obligations for FFDG
• Maintaining clear separation between occupant-paid housing and requester-funded services
Housing services shall enable occupants to contract and pay directly for lodging. FFDG funds only authorized transportation, parking (when mission-required), and defined administrative service components under written Task Order.
1. Housing Services (Commercially Sourced – No Inventory Guarantee)
1.1 Location
• Units shall be commercially available properties within reasonable commuting distance of SURF.
• No exclusive sourcing, master lease, or guaranteed minimum unit commitments permitted.
• Occupants remain the contracting party with lodging providers.
Performance Measures:
• ≥ 95% of assigned occupants have lodging within operationally reasonable commute time.
1.2 Furnishings & Utilities
• Units must meet duration-appropriate commercial standards.
• Responsibility for property code compliance remains with the commercial property owner.
Performance Measures:
• ≥ 95% of units functional per duration standard.
1.3 Reservation & Payment System
• Must support flexible bookings (2 weeks–12 months).
• Must enable secure, occupant-facing payment processing.
• Shall not require FFDG to process, guarantee, advance, reconcile, or backstop lodging payments.
• Payment processing mechanism (PCard or otherwise) shall not establish FFDG as party to any lodging agreement.
• FFDG access is limited to aggregated utilization reporting (no access to personal financial instruments).
Performance Measures:
• ≥ 98% of reservations confirmed within 24 hours.
• Zero instances of FFDG billed for occupant-paid lodging.
1.4 Cleaning & Linen Services
• Provided by standard commercial practice appropriate to duration.
• May be bundled into occupancy-paid rates.
• No vacancy recovery costs embedded in FFDG-billable services.
Performance-Based Expected Minimum Levels of Service (EMLS)
02/04/2026 Michael Newman
1.5 Safety & Security
• Units must comply with applicable local safety standards.
• Contractor maintains risk mitigation and emergency coordination procedures.
2. Transportation Services (Mission-Operational Support)
• Transportation provided to support safe, reliable access to underground and shift-based operations at SURF.
• Services do not create commuting entitlements.
• Funded only under written Task Order authorization.
Performance Measures:
• ≥ 95% on-time performance.
• ≥ 90% issue resolution within 4 hours.
3. Parking Services (When Mission-Required)
• Parking may be secured when directly tied to operational staging or transportation needs.
• Agreements executed by Subcontractor shall not establish Government leasehold interests.
• No implied real property interest created.
Performance Measures:
• ≥ 95% availability aligned with authorized need.
4. Management & Oversight
• Subcontractor provides Project Manager.
• Operational housing matters remain the responsibility of the Subcontractor.
• FFDG shall not participate in individual landlord-tenant disputes.
Performance Measures:
• Weekly reporting on utilization, performance metrics, and compliance.
5. Financial Risk & Liability Clarification
• Contractor assumes all vacancy and non-payment risk for occupant-paid lodging.
• No minimum occupancy guarantees, revenue guarantees, or inventory commitments.
• No continuing obligations beyond authorized service components.
• Nothing in this EMLS creates lease obligations, rate control authority, or real property interests for FFDG or the
Government.
Performance Measures:
• 100% compliance with separation of occupant-paid lodging and FFDG-funded services.
• Zero instances of unauthorized billing.
File details come from the government source that posted it. Updated .