Atch 2 - PWS WACoE Support Services.pdf

Solicitation No.: FA483021QS017 Contract No.: FA483022 Contract Title: WACoE Support Services

93d Air Ground Operations Wing (93 AGOW)

Warrior Athlete Center of Excellence (WACoE) Support Services 1 Full-Time Equivalent (FTE) Exercise Physiologist, 2 FTE Certified Athletic Trainers, and 1 FTE Administrative Assistant

PERFORMANCE WORK STATEMENT (PWS)

Current as of: 12 July 2021

23d Contracting Squadron Moody Air Force Base, Georgia

TABLE OF CONTENTS

Paragraph Title Page

1.0 DESCRIPTION OF SERVICES 4

1.1 General 4

1.2 Introduction 4

1.3 Qualifications and Experience 4

1.4 Specific Task Descriptions 6

1.5 Required Training 12

1.6 Contract Type 13

1.7 Organizational Conflict of Interest (OCI) 13

1.8 Transition Plan 13

1.9 Period of Performance 13

2.0 SERVICES SUMMARY 14

2.1 Performance Evaluation-Measurement 14

2.2 Exercise Physiologist Specific 15

2.3 Athletic Trainer Specific 17

2.4 Administrative Assistant Specific 19

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES 21

3.1 Facilities 21

3.2 Utilities 21

3.3 Equipment 21

3.4 Materials 21

3.5 Publications 21

4.0 CONTRACTOR FURNISHED MATERIAL 22

4.1 General 22

4.2 Contractor Employee Training 22

4.3 Contractor Health Requirements 22

5.0 GENERAL INFORMATION 22

5.1 Contract Organization 22

5.2 T1 Investigation 22

5.3 Government Security Instructions 22

5.4 Contractor Identification, Dress and Appearance 23

5.5 Physical Security 23

5.6 Employment of Government Employees 23

5.7 Hours of Operation/Standard Duty Hours 23

5.8 Federal Holidays 24

5.9 Records Management 25

5.10 For Official Use Only (FOUO) 25

5.11 Continuation of Essential Contractor Services During Crises 25

5.12 Government Performance of Services During Labor Strikes 26

6.0 CONTRACTOR PERSONNEL AND QUALITY CONTROL 26

6.1 Listing of Employees 26

6.2 Contractor Personnel 27

6.3 Quality Control 28

6.4 Government Quality Assurance 28

6.5 Re-Performance 29

7.0 MOODY AFB STANDARD OPERATING PROCEDURES 30

7.1 Utilities 30

7.2 Communications 30

7.3 Local Area Networking (LAN) Contractor Use 30

7.4 Base Refuse Collection 30

7.5 Base Emergency Medical Treatment Service 30

7.6 Security Forces 30

8.0 APPENDICES 31

8.1 Technical Exhibit 1 – Deliverables Schedule 32

8.2 Technical Exhibit 2 – Quality Control Surveillance Schedule 34

8.3 Appendix 1 – Contractor Performance Assessment Reporting (CPAR) 35

1.0 DESCRIPTION OF SERVICES

1.1 General. The purpose of this contract is to provide personal Exercise Physiologist and Certified Athletic Trainer Services and non-personal Administrative Assistant Services for the 93 AGOW at Moody AFB, GA. When referencing these requirements as a whole, they will be referred to as WACoE Support Services (WSS).

1.2 Introduction. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform Exercise Physiologist, Athletic Trainer, and Administrative Assistant Services as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards specified in this contract.

1.3 Qualifications and Experience.

1.3.1 Exercise Physiologist.

1.3.1.1 Degree/Education. The contractor shall possess a Master’s Degree in an accredited exercise physiologist, exercise science, or health science related discipline. The contractor must have graduated from a program in exercise physiology, exercise science, kinesiology, sports medicine or wellness accredited by the American Society of Exercise Physiologists (ASEP).

1.3.1.2 Certification. Certified Exercise Physiologist from the American College of Sports Medicine (ACSM); Automated Eternal Defibrillator (AED) certification.

1.3.1.3 Board Certification. Contractor personnel shall possess and maintain the following certifications: Certified Strength and Conditioning Specialist (CSCS), USAW Sports Performance Coach (SPC) Level 1, and Functional Movement Screen (FMS) Level 1

1.3.1.4 Licensure/Registration. Must maintain a full, valid, unrestricted, and current license in any one of the 50 states, the District of Columbia, Puerto Rico, or the U.S. Virgin Islands.

1.3.1.5 Experience. Must demonstrate sustained experience working with elite athlete populations, with a minimum of three (3) years aggregate experience within the past five (5) years. Creditable specialized experience includes: coordination of Special Operation Personnel (SOP) specific performance programs, or work with other elite athletes (i.e. Division I collegiate, Olympic, professional level athletes or SOP-specific tactical professionals).

1.3.2 Athletic Trainer.

1.3.2.1 Degree/Education. Graduate from a college or university accredited by the Commission on Accreditation of Athletic Training Education (CAATE). May possess a Master’s Degree or a Bachelor’s Degree in Athletic Training from an accredited institution.

1.3.2.2 Certification. Athletic Trainer(s) shall possess and maintain a current Certification in Athletic Training through the National Athletic Trainers' Association (NATA) Board of Certification (BOC). Certification in Instrumental Assisted Soft Tissue Mobilization (Graston, ASTM and SASTM) is preferred, but not required.

1.3.2.3 Board Certification. Certified by the Board of Certification for the Athletic Trainer.

1.3.2.4 Licensure/Registration. Must maintain a full, valid, unrestricted, and current license in any one of the 50 states, the District of Columbia, Puerto Rico, or the U.S. Virgin Islands.

1.3.2.5 Experience. Must have at least three (3) years of professional experience working with college level or higher athletes and/or tactical military personnel of which one (1) year of full-time experience must be within the last three (3) years. Candidates with Master's degrees require only a minimum of two (2) years professional experience working with college level or higher athletes and/or tactical military personnel.

1.3.3 Administrative Assistant.

1.3.3.1 Degree/Education. Must possess high school diploma and be able to demonstrate expertise through a combination of education and experience.

1.3.3.2 Experience. Must have at least 12 months of experience in program assistance or management support role within the past 24 months.

1.3.3.3 Mandatory Knowledge and Skill Qualifications.

1.3.3.3.1 Advanced knowledge in the use of Power Point, Excel, and Word software, capable of editing, developing, and reformatting complex formats (graphics, tables within text, revise and update spreadsheets, etc.).

1.3.3.3.2 Fully capable collecting, compiling, editing, analyzing, and presenting data.

1.3.3.3.3 Fully capable in development and editing of lengthy, complicated reports that may require multiple software formats.

1.3.3.3.4 Knowledgeable in development, implementation, interpretation, and short- and long-term tracking of surveys and critiques.

1.3.3.3.5 Technical assistant/advisor to working groups planning and preparing presentations for annual PM conferences. Skilled ability in teamwork, software, and oral communication required.

1.3.3.3.6 Ability to compose correspondence from draft to final version, both electronic and hard copy.

1.3.3.3.7 English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edits written correspondence, reports and presentations.

1.3.3.3.8 Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems to perform a range of office support.

1.3.3.3.9 General medical ethics, telephone etiquette, excellent communications and customer service skills.

1.4 Specific Task Descriptions.

1.4.1 Exercise Physiologist.

1.4.1.1 General Description. The Exercise Physiologist will evaluate and treat tactical athletes in order to enhance and optimize human performance by focusing on the full integration of human performance capabilities in 93 AGOW Airmen duty performance and physical fitness. The Exercise Physiologist under the direction and supervision of the 93 AGOW Physical Therapist (PT) Officer in Charge (OIC) or Director of Human Performance shall collaborate with the medical team to treat, screen, optimize human performance, prevent injuries and rehabilitate injuries. The overall purpose is to provide injury prevention, strength and conditioning services necessary to accomplish the aforementioned mission and associated tasks as required herein. The contract services must, at a minimum, deliver the services identified below while operating from within the organization and use available facilities so personnel will have convenient access to the specialist.

1.4.1.2 Specific Task Requirements.

1.4.1.2.1 The contractor is to establish and administer effective strength and conditioning protocols to maximize the physical performance of individual 93 AGOW Airmen. These protocols will ensure tactical conditioning by monitoring and resolving performance trends while addressing individual needs. The contractor shall provide routine fitness reports to the appointed commander or representative and maintain a professional relationship with the operators’ medical support staff to resolve problem areas outside their scope. The specific tasks to be performed are:

1.4.1.2.2 Coordinate individualized exercise programs to ensure a safe and expeditious return to training of individuals recovering from injury.

1.4.1.2.3 Design and implement physical training programs to ensure proper functional movement, fitness routines to increase energy system development, strength training, endurance, mobility, and power development.

1.4.1.2.4 Design and monitor physical training programs for all personnel who are on temporary duty (TDY) or deployed at medical request.

1.4.1.2.5 Perform 93 AGOW Airmen performance testing in accordance with the 93 AGOW Director of Human Performance (these tests are in addition to any mandated Air Force testing).

1.4.1.2.6 Provide instruction and guidance to individuals on physical conditioning and injury prevention.

1.4.1.2.7 Collaborate with registered dietician to provide nutrition education and evaluation to increase performance and transform body compositions.

1.4.1.2.8 Refer all personnel under his/her purview with an apparent new or undiagnosed medical condition (beyond the scope of the contractors ability) to seek medical attention for evaluation and treatment. This needs to be included in the monthly report to the 93 AGOW Director of Human Performance.

1.4.1.2.9 Understand the unit’s mission and operator physical requirements.

1.4.1.2.10 Understand how strength and conditioning impacts mission accomplishment.

1.4.1.2.11 Understand operator scheduling issues and be familiar with training and deployment cycles.

1.4.1.2.12 Attend weekly staff meetings with squadron commander as needed to review and evaluate physical training programs and identify opportunity for improvement.

1.4.1.2.13 Perform administrative duties such as maintaining records of workload. May be required to document patient encounters using mandated government systems in accordance with guidance and direction. Since there are different documentation timeframes, training will be provided to the employee according to the programs they are associated with.

1.4.1.2.14 Assist with physical conditioning/rehabilitation supply inventories. Provide input to organization regarding supply needs and optimal equipment.

1.4.1.2.15 Ensure equipment and facilities are properly organized and utilized, and are inspected and in safe working condition. Duties will also include cleaning equipment and facilities on a daily/weekly basis as instructed by the 93 AGOW Director of Human Performance. The Contractor shall report to the 93 AGOW Director of Human Performance any equipment not in safe working order.

1.4.1.2.16 Perform work on site during normal duty day and support occasional surge operations.

The contractor is not required to work on federal holidays. Federal holidays are listed in section 5.10.

1.4.1.2.17 Advise the Government on layout of the human performance facility.

1.4.1.2.18 Assist in developing facility standard operating procedures, guidelines, and exercise protocols including the safe use of strength and conditioning equipment.

1.4.1.2.19 The contractor shall collect, analyze, resolve, disseminate, and archive information resulting from products created under this support and requires the contractor to understand the DoD culture, policies and processes, as follows:

1.4.1.2.20 Collect: The contractor shall execute active collection to include direct observations, interviews, surveys, and focused collection of strength and conditioning for individuals in the unit. The contractor shall then perform the initial analysis of the collected data and provide direct feedback to the 93 AGOW Director of Human Performance. This requires activities to include, strength and conditioning testing, evaluating, identifying physical performance trends, and providing feedback for physical performance improvement, injury avoidance, and injury recovery.

1.4.1.2.21 Analyze: The contractor shall analyze collected information and research current professional references in order to facilitate in-depth analyses to determine trends, additional materiel or support requirements, future performance concerns, and other information. Data collection and analyses shall be conducted on an ongoing basis with quarterly reporting to the 93 AGOW Director of Human Performance. Furthermore, analysis and reporting related to the support will be performed during the training cycle and during pre and post deployment training evolutions. Where applicable, the results of these analyses should identify and prioritize physical training and rehabilitation gaps across the unit with recommendations so that the final product will be able to be disseminated to the correct audience for resolution in accordance with the Government’s guidance. This includes providing any recommended performance training guidance necessary to enhance the operators’ capabilities.

1.4.1.2.22 The contractor shall recommend corrective actions and report findings characterized as issues or deficiencies that negatively impact the unit’s performance, readiness, training or procedures to the unit commander in weekly or quarterly report as appropriate. The report will include recommendations on future mitigation techniques and preventative measures for each deficiency.

1.4.1.2.23 Disseminate: The contractor shall release findings based on approved recommendations in the form of reports, summaries, publications and entries into systems of record. The contractor shall prepare a weekly report to be included in the staff meeting highlighting the status and progress of each operator assigned to the unit; the specific content of can be tailored at the 93 AGOW Director of Human Performance request. Additionally, findings will be packaged for incorporation into training, exercises, and operational planning.

1.4.1.2.24 Archive: The contractor shall perform updates to office suite application software (i.e.

Microsoft Excel, Word, etc.) for trends analysis and historical reference. All work products, whether electronic, hard copy, or notes, including any information, reports, and products, are the property of the Government. All equipment that is Government furnished will be accounted for using Government procedures.

1.4.1.2.25 All contractor personnel shall be able to hike over rough terrain, function in austere environments, and able to lift and manipulate loads and plates up to 25 kilograms.

1.4.1.2.26 All contractor personnel shall be physically proficient to demonstrate all prescribed exercises and techniques.

1.4.2 Athletic Trainer.

1.4.2.1 General Description. Certified Athletic Trainers will evaluate and treat tactical athletes in order to enhance and optimize human performance by focusing on the full integration of human performance capabilities in the delivery of athletic training/physical therapy. The Athletic Trainer under the direction and supervision of the 93 AGOW Physical Therapist (PT) Officer in Charge (OIC) shall collaborate with the medical team to treat, screen, optimize human performance, prevent injuries and rehabilitate injuries.

1.4.2.2 Assist Squadron Medical Elements (SMEs) assigned to the 93 AGOW units, with integrated Warrior Athlete Center of Excellence (WACoE) with the full spectrum of human performance optimization and rehabilitation.

1.4.2.3 Perform physical therapy modalities under the direction of the 93 AGOW Director of Human Performance or appointed supervisor. Modalities include but are not limited to warm and cold whirlpools, electrical stimulation, ultrasound, iontophoresis, phonophoresis, therapeutic massage cryotherapies, manual therapies and exercise protocols as well as employing proper sterile techniques ad universal precautions in the care of open wounds.

1.4.2.4 Ensure equipment and facilities are properly organized and utilized, and are inspected and in safe working condition. These duties shall include cleaning on a daily/weekly basis as directed by the 93 AGOW Director of Human Performance. Report to the 93 AGOW Director of Human Performance any equipment not in safe working order.

1.4.2.5 Provide athletic training services to patients including on/off site emergency evaluation, triage and treatment in accordance with local MDG policy MDGI 44-1.

1.4.2.6 Assess patients to screen for risk factors that would increase their risk of injury/illness.

Theses screening procedures may include, but are not limited to musculoskeletal flexibility assessment, muscular strength and endurance assessment, cardiovascular fitness assessment, postural and ergonomic assessment and body composition assessment.

1.4.2.7 Design and implement strength training and/or conditioning programs to reduce the risk of injury and illness.

1.4.2.8 Instruct and counsel patients regarding compliance with prescribed therapeutic regimens, human performance and rehabilitation maintenance.

1.4.2.9 Coordinate and supervise fitness and medical readiness of assigned patients.

1.4.2.10 Ensure safety in the design and implementation of fitness, nutrition and conditioning programs customized to meeting individual patient needs.

1.4.2.11 Evaluate and recommend new techniques and equipment that would enhance the benefits of the sports medicine program for 93 AGOW personnel.

1.4.2.12 Attend weekly staff meetings with squadron commander as needed to review and evaluate medical readiness and identify opportunity for improvement.

1.4.2.13 Facilitate and instruct patients to enhance their general knowledge of sports medicine concepts, injury prevention strategies, self-rehabilitative techniques and functional movement assessment in order to develop independence of action and allow participation in their own fitness prescriptions.

1.4.2.14 Select, apply and evaluate the effectiveness of therapeutic interventions using best evidence to guide those decisions. Interventions used by Athletic Trainers include but are not limited to techniques to restore joint range of motion and muscle extensibility, exercises to improve strength, endurance, speed and power, activities to improve balance, neuromuscular control and coordination, agility training, exercises to improve cardiorespiratory fitness, sports specific and/or functional exercises.

1.4.2.15 Provide neuromuscular control and corrective exercises.

1.4.2.16 Provide postural functional exercises and self-corrective movements.

1.4.2.17 Provide appropriate reevaluation of targeted populations.

1.4.2.18 Provide preventative taping, bracing and orthotic use for the prevention and treatment of injuries and for the protection of the athlete during practice or competition.

1.4.2.19 Provide mentor and preceptorship to Athletic Training, Exercise Physiologist and/or Physical therapy Interns under 93 AGOW approved Training Affiliation and Official Memorandums of Understanding (MOU).

1.4.2.20 Document all patient encounters using mandated government systems in accordance with guidance and direction. Since there are different documentation timeframes, training will be provided to the employee according to the programs they are associated with.

1.4.2.21 Contractor personnel may be required to travel when authorized to provide injury prevention and therapeutic support during exercise/TDY’s and customer business line related meetings to fulfill respective mission goals. Such travel will only be as directed and coordinated through the COR within 30 days in advance of all contractor travel in order to obtain proper authorizations. The specific travel locations, duration, number of trips etc. will be upon direction of the Contracting Office and/or in accordance with the resulting contract. Contractor shall bill as reimbursable expense in accordance with the Joint Travel Regulation (JTR) applicable for the geographical area for no-local travel costs incurred as a result of a request by the government to execute the task requirements.

1.4.3 Administrative Assistant.

1.4.3.1 General Description. Serves as program assistant performing data collection, computation, interpretation, and presentation. Provides office assistance by performing various clerical and administrative duties such as developing presentations, performing office automation duties such as word processing, email correspondence, managing suspense, creating briefing charts, and development/tabulation of spreadsheets.

1.4.3.2 Collects and obtains data from multiple sources; compiles data for review and interpretation.

1.4.3.3 Analyzes data and provides reports. Evaluates data for trends, tracking short- and/or long-term tendencies. Provides statistical insight and review of this data for use by PMs in refining programs and developing conference agenda.

1.4.3.4 Develops and distributes critiques and surveys soliciting feedback from customers, users, annual conference attendees and field offices.

1.4.3.5 Assists working groups in planning and preparation of projects. Provides technical assistance with computer programs, data collection and compilation, and presentation methods.

1.4.3.6 Composes, proofreads, and edits documents. Ensures procedural and grammatical accuracy, conformance with general policy, and factual correctness. Ensures coordination procedures are followed.

1.4.3.7 Composes, proofreads, edits and tracks complicated reports that may be in multiple computer software formats. Works with the 93 AGOW Director of Human Performance to determine format, content, charts, and supporting documentation required to meet higher headquarters or other DoD requirements.

1.4.3.8 Establishes, monitors, and manages suspense dates and brings to PM’s attention any conflicts in schedule.

1.4.3.9 Contact for the program office, field unit and the PMs, responsible for the receipt, control, logging, safekeeping, and necessary action on program related sensitive materials.

1.4.3.10 Additional Performance Outcomes.

1.4.3.10.1 Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

1.4.3.10.2 Maintains accurate and up-to-date patient schedules and logs. Utilized CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

1.4.3.10.3 Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports WACoE providers by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

1.4.3.10.4 Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the WACoE.

NOTE: The Government will bear the burden of training the individual in the use of the required regulations, procedures and computer systems to successfully accomplish the additional performance outcomes. The individual should be able to perform successfully and independently within 30 duty days. Proficiency is at the discretion of the Government.

1.5 Required Training.

1.5.1 Exercise Physiologist: Complete all 93 AGOW in-processing requirements and computer based training as required by the Department of Defense, Air Force, newcomer's orientation, and other job specific trainings which could include simulations and other hands on training opportunities/assessments. The contractor personnel may be required to participate in specific operator training activities to better understand SOP performance and injuries.

1.5.2 Athletic Trainers: Complete all 93 AGOW in-processing requirements and DoD provider training as required by the 23 MDG which currently includes computer-based trainings as required by the Department of Defense, Air Force, or the Medical Group, on-line Relias health training, newcomer's orientation and other job specific trainings which could include simulations and other hands on training opportunities/assessments. Contractor personnel may be required to participate in specific operator training activities to better understand SOP performance and injuries.

1.5.3 Administrative Assistant: Complete all 93 AGOW in-processing requirements and computer based training as required by the Department of Defense, Air Force, newcomer's orientation, and other job specific trainings which could include simulations and other hands on training opportunities/assessments. The contractor personnel may be required to participate in specific operator training activities to better understand SOP performance and injuries.

1.6 Contract Type. The government will award a Firm-Fixed Price contract for performance of these services.

1.7 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.8 Transition Plan. The Contractor shall provide a transition plan that outlines:

• Phase-In at the beginning of the Contract and each Option Year

• Transition Out

• Replacements when position vacancies arise

Prior to the end of the period of performance, the Contractor shall support a ten (10) business day (80 hours) transition period with the in-coming Contractor or Government personnel who will take over the Contractor duties. During this period, all programs, information, data, etc. will be passed from the incumbent Contractor to the incoming personnel so that there is no break in project support. As vacancies occur, the Contractor is expected to provide a suitable replacement within 15 days after notification.

1.9 Period of Performance. The period of performance shall be for one (1) Base Period and four (4) 12-month option years. The Period of Performance reads as follows:

Base: Exercise Physiologist; 11 December 2021 – 15 November 2022

Athletic Trainers; 26 November 2021 – 15 November 2022 Administrative Assistant; 16 November 2021 – 15 November 2022

Option 1: 16 November 2022 – 15 November 2023 Option 2: 16 November 2023 – 15 November 2024 Option 3: 16 November 2024 – 15 November 2025 Option 4: 16 November 2025 – 15 November 2026

2.0 SERVICES SUMMARY (SS)

2.1 Performance Evaluation Measurement. The Contractor’s service requirements are summarized into performance objectives that relate directly to mission essential items. This determines acceptable and unacceptable performance of a task. The SS tables indicate the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and promote continuous improvement in Contractor performance. The Government expects the Contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract.

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2.2 Exercise Physiologist Specific.

Performance Objective

Article II Standard

Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Rating

Technical/Quality of Product or Service

SS-1.

The contractor shall design and implement physical training programs to ensure proper functional movement fitness routines to optimize power, strength, endurance, injury prevention, core, plyometric, balance/proprioception/ kinesthetic awareness, mobility/flexibility, speed/agility, and conditioning.

PWS Paragraph 1.4.1.2.3

100% of the time Continuous monitoring and feedback with clients and medical staff

SS-2.

The contractor shall design squadron-wide physical training sessions.

PWS Paragraphs 1.4.1.2.3, 1.4.1.2.4

100% of the time Continuous monitoring and feedback with staff

SS-3.

The contractor shall assist with physical conditioning/rehabilitation supply inventories and provide input to the organization regarding supply needs and optimal equipment.

1.4.1.2.14

100% of the time Review of monthly reports

SS-4.

ensure equipment and facilities are properly organized, cleaned, and utilized, and are in safe working condition.

1.4.1.2.15

100% of the time Continuous monitoring and feedback with staff (Weekly)

SS-5.

execute active collection to include direct observations, interviews, surveys, and focused collection of strength and conditioning for individuals in the unit.

1.4.1.2.20

SS-6.

recommend mediums and forums to publish findings, characterized as issues or deficiencies that negatively impact the unit’s performance, readiness, training and procedures.

1.4.1.2.22

2.3 Athletic Trainer Specific.

Performance Objective (The Service required— usually a shall statement)

Article II Standard

Performance Threshold (This is the maximum error rate. It could possibly be “Zero

SS-1.

The contractor shall provide assistance to the SMEs and Director of Human Performance to integrate the WACoE with full spectrum of HPO and rehabilitation.

1.4.2.2 ensure equipment and facilities are properly organized and utilized, and are inspected and in safe working condition.

PWS Paragraph 1.4.2.4

100% of the time Review Weekly

SS-3.

The contractor shall provide athletic training services to patients including on/off site emergency evaluation, triage and treatment in accordance with local 93 AGOW and 23 MDG policies.

PWS Paragraph 1.4.2.5

100% of the time Review Monthly coordinate and supervise fitness/medical readiness of assigned patients.

1.4.2.9 attend weekly staff meetings with squadron commander as needed to review and evaluate medical readiness and identify opportunity for improvement.

1.4.2.12

2.4 Administrative Assistant Specific.

Performance Objective (The Service required— usually a shall statement)

Article II Standard

Performance Threshold (This is the maximum error rate. It could possibly be “Zero

SS-1.

The contractor shall analyze data and provide reports. Evaluates data for trends, tracking short-and/or long-term tendencies. Provides statistical insight and review of this data for use by PMs in refining programs and developing conference agenda.

1.4.3.3

100% of the time Review of monthly assists working groups in planning and preparation of projects. Provides technical assistance with computer programs, data collection and compilation, and presentation methods.

1.4.3.5

SS-3.

compose, proofread, and edit documents. Ensures procedural and grammatical accuracy, conformance with general policy, and factual correctness. Ensures coordination procedures are followed.

1.4.3.6

100% of the time Periodic Surveillance

The contractor shall answer main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

1.4.3.10.1

100% of the time Daily

The contractor shall call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the WACoE.

1.4.3.10.1

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Facilities. The Government will provide the necessary workspace in the WACoE building for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to perform contractual requirements.

3.2 Utilities. The Government will provide all utilities in the facility which will be available for the contractor’s use in performance of tasks outlined in this PWS. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3 Equipment. The Government will provide scanners, fax machines, printers, computers, telephones, and other equipment necessary to accomplish the tasks required in the PWS.

3.4 Materials. The Government will provide Standard Operating Procedures and Policies.

3.5 Publications. Basic publications and forms that apply to the PWS are listed below.

Publications No. Title Date DoD 6025.18-R Health Information Privacy Jan 2003 DoDD 5200.2

AFMAN 16-1405

Air Force Personnel Security Program Aug 2018

DoDD 5400.11 DoD Privacy Program Oct 2014 DoDD 5500.7 Standards of Conduct Nov 2007 DoDD 8500.1 Cybersecurity Mar 2014 DODD 5400.07 Freedom of Information Act (FOIA) Program Apr 2019 AFMAN 33-152 User Responsibilities and Guidance for Information

Systems Jun 2012

DoDI 3020.37 Continuation of Essential DoD Contractor Services During a Crisis

Nov 1990, Ch1, Jan 1996

DoDI 6055.06 DoD Fire and Emergency Services (F&ES) Program Dec 2006 AFI 31-501 Personal Security Program Jan 2005 AFI 31-401 Information Security Program Management Sep 2011 AFI41-210 Health Services Jun 2012 AFI44-108 Infection Prevention and Control Program Dec 2014 AFI 33-115 Web Management and Internet Use Nov 1999 AFI 33-322 Records Management Program Jun 2012 AFI 33-129 Communications and Information Apr 2001 AFI 33-332 Privacy Act Program Aug 2005 AFI 40-102 Tobacco Use in the USAF Mar 2015 AFI 41-117 Medical Service Officer Education Mar 2015 AFI 41-200 Health Insurance Portability and Accountability Act(HIPAA) Jul 2017 AFI 44-119 Medical Quality Operations Aug 2011

AFI 48-105 Surveillance , Prevention, and Control of Diseases and Conditions of Public Health or Military Significance

Jul 2014

AFI 48-123 Medical Examinations and Standards Nov 2013 AFI 71-101 V4 Counter Intelligence Nov 2011 AFI 91-203 Air Force Consolidated Occupational Safety Instructions Jun 2012 AFI 64-106 Air Force Industrial Labor Relations Activities May 2017 MGI 44-1 Plan for the Provision of Patient Care Feb 2016 AFI 33-200 Information Assurance (IA) Management Dec 2008

4.0 CONTRACTOR FURNISHED MATERIAL

4.1 General. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Contractor Employee Training. The contractor shall maintain at no cost to the government, current certification in either the American Heart Association (BLS) (Course C) or the American Red Cross CPR/BLS Course. The contractor shall continue to meet minimum Continuing Medical Education requirements as prescribed by AFI 44-117, Medical Service Officer Education and shall be obtained at no additional cost to the government and shall be reported to the COR. The contractor shall train, qualify and certify personnel for specific job tasks to be performed in Medical Services. Records of training, qualifications and certifications shall be maintained by the contractor on file and provided to the government upon request. The contractor shall fund any additional training required to meet the scope of this contract and maintain the proficiency of contract personnel during the performance period. If trained personnel resign prior to the end of this contract, the contractor, not the Government shall be responsible for all training costs for replacement personnel.

4.3 Contractor Health Requirements. The contractor shall be responsible for annual immunizations, health requirements and medical tests with the exception of post blood borne exposure protocols after exposure.

5.0 GENERAL INFORMATION

5.1 Contracting Organization. 23d Contracting Squadron, Moody AFB, GA

5.2 T1 Investigation. Contract employees shall be subject to a suitability investigation. This a Public Trust position.

5.3 Government Security Instructions. Contract employees shall be subject to the following security investigative processes to include appointments with the Security Managers. The security appointment will be scheduled on the first day of work. The COR will be the point of contact for security. Employees shall be required to have fingerprints taken. Fingerprint appointments may be scheduled prior to the start of work. HCW will be required to have social security account card and 1 Federal/State picture Identification with them during the scheduled fingerprint appointment. The government may request a replacement candidate if fingerprint results indicate a record. Employees shall complete an OF306 and e-Qip Shell Form and the completed forms will be sent to the Contracting Officer Representative NLT 15 days prior to start of work. OF306 shall be typed and HCW shall sign the form. The HCW will not begin performance until required security forms and electronic e-Qip questionnaire are completed. Hard copy SF85/86 forms will only be required when the e-Qip system is down. Copies of blank form shall be provided via email to the contract company when candidate has been accepted by the 93 AGOW.

5.3.1 Pass and Identification Requirements. Pass and identification items, required for contract performance, shall be obtained for Contractor personnel.

5.3.2 The Contractor shall obtain personnel pass application forms from the Contracting Office’s Contract Administrator. The Contractor employee shall complete and carry the forms to the Security Forces, Pass and Registration Office.

5.3.3 Retrieving pass and identification items shall be accomplished by the contract manager and given to the Contractor Officer Representative upon the departure from employment, prior to contract expiration, of any Contractor employee and turned in to the Visitors’ Center, Pass and Identification Office. CAC’s and badges will be turned in to the COR prior to the employee leaving. In addition, employee will out process. If employee is unable to turn in items, the company will send items to the COR.

5.4 Contractor Identification, Dress and Appearance. Contract personnel shall present a neat and professional appearance. Employees are required to wear issued identification badge and/or contractor badge above the waistline during duty hours.

5.5 Physical Security. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

5.6 Employment of Government Employees. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of Defense, either military or civilian, unless such person seeks and receives approval in accordance with Title 5, USC, Section 5536, DoD 5500-7-R (1993), as amended, and service directives.

5.7 Hours of Operation/Standard Duty Hours. The Contractor shall maintain the following customer service hours. Standard duty hours will be from 0600-1800, variable hours, not to exceed 8 hours per day or 40 hours per week, Monday through Friday. The government will have input on duty hours required for the duty section.

5.8 Federal Holidays. The Contractor is not required to provide services on the following days, in accordance with the Department of Labor Wage Decision:

New Year’s Day 1 January

Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February

Good Friday Friday before Easter Memorial Day Last Monday in May

Juneteenth 19 June Independence Day 4 July

Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November

Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

5.8.1 Good Friday--The Contractor may substitute the “Good Friday” holiday time-off for the day after Thanksgiving, which is usually considered a “family day” for the general base population. If the Contractor takes advantage of this option, this arrangement must be finalized between the CO, Contractor, and COR two (2) weeks prior to the holiday.

5.8.2 On work days that have been declared “family days”, the base may be minimally manned with many offices and facilities closed. On these days, the COR shall ensure that the Contractor has access to the work site.

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday. Holidays falling on a Sunday will be observed on the following Monday.

5.8.3 Holiday Services. Services scheduled for a certain day of the week, but cannot be performed due to a holiday, shall be performed either the day before or the day after the holiday.

If a service is scheduled on Monday and that Monday is a holiday, then the service shall be performed on the day after the holiday (Tuesday). Services scheduled for Friday and a holiday is on Friday, then the service shall be performed on the Thursday before the holiday.

5.8.4 Emergency or Special Event Services: Support may be required outside normal hours of operation if mission needs dictate. Therefore, the Contractor shall respond to emergency events such as earthquake, or national security events, if needed. Historically, this has not occurred more than once per year.

5.8.5 Base down days and/or goal days: The Contractor shall coordinate with the COR and CO regarding these days. If the COR or another Government representative will not be on duty, arrangements shall be made in advance to make-up any hours not worked on a missed day or the

Contractor employee shall take leave (paid or unpaid) due to the base being minimally manned on these days.

5.8.6 Base Closures: Work scheduled, but not accomplished, because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

5.8.7 Emergencies may occur at any time of the day or night, and on any day of the week.

SPECIAL EVENTS require services during the events which usually occur during night hours and weekends.

5.9 Records Management.

5.9.1 All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), as described in this PWS, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

5.9.2. The Contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10.

5.9.3 Service Contract Reporting (SCR). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://sam.gov/content/home.

5.10 For Official Use Only (FOUO). The Contractor shall comply with DoD 5200.1R, Appendix C, Section 2, Information Security Program requirements. This regulation sets policy and procedures for marking, handling, transmitting, and safeguarding FOUO material.

5.11 Continuation of Essential Contractor Services During Crises.

5.11.1. Services.

5.11.1.1. All services under this PWS shall be performed during any wartime operations.

Wartime operations are those actions, including contingency planning, which would be required to support current or future United States Air Force wartime requirements. The CO or the COR shall notify the Contractor of a crisis by any means of communication. There shall be no costs paid by the Government to the Contractor during a crisis except those incurred for work performed under this contract. Notwithstanding any other provision of this contract, the contractor agrees that, in the event of the occurrence of any wartime-related contingency, the Government shall have the unilateral right to extend performance of this contract as long as the https://sam.gov/content/home wartime contingencies exist. Contract payment will be in accordance with the existing contract rate.

5.11.1.2 The Government will notify the Contractor within three (3) hours of any crisis declared by the national combatant commander by telephone, email, or in person.

5.11.1.3 The Contractor shall prepare a list of all essential positions and personnel required to support any crisis and submit to the CO at the pre-performance conference.

5.11.1.4 The Contractor providing services designated as “essential” by Moody AFB is expected to use all means at their disposal to continue to provide such service in accordance with the terms and conditions of the contract during periods of crisis until appropriately released or evacuated.

5.11.1.5 The Contractor is responsible for providing the requested information as required in the DFARS Clauses 252.237-7023 and 252.237-7024 of this contract.

5.12 Government Performance of Services During Labor Strikes.

5.12.1 The services called for under this PWS are of critical importance to the Air Force, and the Government reserves the right to take over performance in the event of a labor strike by the Contractor’s employees which impairs the Contractor’s ability to satisfactorily perform the contract. In such event, the Government may elect to perform services with exclusively Government personnel in accordance with AFI 64-106, Air Force Industrial Labor Relations Activities, paragraph 2.2.

5.12.2 Under such circumstances and at the direction of the CO, the Contractor agrees to remove its non-striking force from the performance site and not to interfere in any way with Government performance.

5.12.3 Contractor further agrees under such circumstances to permit the Government to use any essential Contractor-furnished property. The Government will equitably compensate the Contractor for use of such property.

5.12.4 Contractor shall not be entitled to payment for any performance period or parts thereof during which the Government assumes performance.

6.0 CONTRACTOR PERSONNEL AND QUALITY CONTROL

6.1 Listing of Employees.

6.1.1 Listing of Employees. The Contractor shall maintain and provide to the CO/COR a current listing of employees. The list shall include the employee's name, social security number, and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the Installation Commander. An updated listing shall be provided when an employee's status or information changes.

6.1.2 Key Personnel. At least 30 days prior to removal of any Contractor personnel from this contract, the Contractor must identify potential replacements and describe qualifications to assume duties. The Contractor shall replace personnel without interruption of services required by this contract.

6.2 Contractor Personnel. Contract Manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of the contract manager and who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer (CO) prior to contract start date. The contract manager may also serve as a Contractor Employee.

6.2.1 The contract manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

6.2.2 The contract manager, alternate(s) and employee performing services shall be able to read, write, speak, and understand English.

6.2.3 Contractor Employees. The CO may restrict the employment under the contract of any contractor employee, or prospective contract employee who is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population.

6.2.4 Contract personnel shall present a neat and professional appearance.

6.2.5 The Contractor shall ensure that employees have current and valid professional certifications before starting work.

6.2.6 The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person could create a conflict of interest, nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD 5500.7-R Joint Ethics Regulation (JER), Chapter 2.