Atch_02_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

YOSEMITE NATIONAL PARK

Maintain Wawona Hotel Buildings and Premises During Health and Safety Closure

Contents

Section 1 – General Information

1.1 –Purpose and Background

1.2 – Term

1.3 – Acronyms

Section 2 – Government Requirements

2.1 – Scope of Effort

2.2 – Ensure Physical Security

2.3 – Special Qualifications

2.4 – Post Award Conference/Periodic Progress Meetings

2.5 –Tasks

2.5.1 – Supervisory

2.5.2 – Structural Maintenance

2.5.3 – Electrical System Maintenance and Power Failures

2.5.4 – Fire Alarm and Fire Suppression System Maintenance and Failures

2.5.5 – Housekeeping

2.5.6 – Groundskeeping

2.5.7 – Water Features

2.5.8 – Miscellaneous Electric Lights, Motion Detectors, Switches, and Receptacles

2.5.9 – Utility Chase and Basement Inspections

2.5.10 – Report Potential Structural or System Failures

2.6 – Schedule and Period of Performance Changes

2.7 – Scheduling and Record Keeping

2.8 – Facility Hazards

PWS: Maintain Wawona Hotel Buildings and Premises at Yosemite National Park

2.9 – Fall Protection

2.10 – Emergency Procedures

Section 3 – Government‐Furnished Property and Services

3.1 – General Obligations

3.2 – Equipment

3.3 – Services

3.4 – Key Control

Section 4 – Contractor Responsibilities

4.1 – General Obligations

4.2 – Contractor Provided Equipment

4.3 – Workforce Management and Employee Conduct

4.4 – Employee Training

4.5 – Employee Housing

4.6 – Prohibition Against Possession of Firearms

4.7 – Insurance Requirements

4.8 – Personnel Requirements

4.8.1 – Contract Manager

4.8.2 – Site or Property Manager

4.9 – Safety and Risk Management Program

4.10 – Bio‐Preferred Supplies

4.11 – Minimum Staffing and Communication with the COR

Section 5 – Invoicing and Payment

5.1 – Reports and Invoices

5.2 – Invoice Requirements

Section 6 – Service Summary

6.1 – Existing or Initial Deficiency Inspection List

6.2 – Quality Control Program

6.3 – Government Quality Assurance Program

6.4 – Monthly Progress Reports

6.5 – Roles & Responsibilities of Government Employees

6.6 – Performance Assessment

6.7 – Inspections

6.8 – Remedies for Non‐Conformance

6.9 – Contract Performance Assessment Reporting System (CPARS)

6.10 – Revisions to the Quality Assurance Surveillance Plan

Appendix A

Exhibits:

A – Wawona Hotel Land Assignment Map

B – Wawona Hotel Grounds (Excerpt from Yosemite atlas, Sheet 57)

C – Wawona Hotel Building Detail Drawings (Pages numbered separately)

D – Wawona Hotel Building Data

E – GSA Form 3592, GSA Employee Report of Unsafe or Unhealthy Working Conditions

Section 1 – General Information

1.1 –Purpose and Background

The Wawona Hotel Complex was established in the late 1850s with present construction completed in 1874. The Wawona Hotel is listed on the National Register of Historic Places (NRHP) as a National Historic Landmark. The hotel is the largest existing Victorian hotel complex within a national park and derives further historical significance through its architectural design, craftsmanship, and integrity. The site is nationally significant for its importance in fine art, regionally significant in the areas of commerce, conservation, and transportation, and locally significant in the area of exploration and settlement.

The Wawona Hotel complex consists of six buildings, including a main hotel building with a lobby and guest registration desk, a kitchen and dining room, plus five smaller lodging buildings or “cottages” that include guest rooms: Moore, Clark, Washburn, Little White, and Annex. All are two-story buildings, except for Clark Cottage, which is one and one-half story. A total of 104 guest rooms is provided among six structures. The grounds include a historic fountain as a water feature at the entry way, a swimming pool, tennis courts, and lawns, ornamental shrubs, and mature pine trees.

The Wawona Hotel is currently closed. Recent work and building inspections performed by contractors identified structural defects, including crumbling masonry, deterioration of roof rafters and joists, handrails, support posts and flooring. The main building foundation lacks a continuous foundation enclosure wall, leaving the structure vulnerable to rodent intrusion. The purpose of this project is to preserve existing historic facility during development of a Comprehensive Rehabilitation Plan (CRP). All structures and landscaping features will be maintained to protect the government’s assets as buildings remain unoccupied, and to preserve the integrity and status of a national historic landmark.

The Contractor shall maintain the historic Wawona Hotel buildings and premises to prevent damage, deterioration, or degradation during the development of a CRP. The property was hitherto managed under a parkwide concessions service contract. The closure will last for a duration of two to five years. During the period of closure, a fully capable preventative maintenance and support services contractor is required to ensure that the buildings and grounds remain secure, to exclude wildlife and trespassers from buildings, to monitor and manage heating, plumbing, fire suppression, and electrical systems. Upon completion of the CRP, protective custody of the buildings and premises will be re-assigned to a construction contractor who will complete building rehabilitation and restore the historic hotel for public use and enjoyment.

The historic Thomas Hill Studio, which is located on the hotel grounds, is managed separately by the National Park Service (NPS). The hotel complex also includes a nine-hole (or "executive") golf course, which will continue to be operated separately under a pre-existing contract. Thus, neither the Hill Studio nor the golf course are included within the scope of this effort.

1.2 – Term

This is a firm fixed price contract with one-year base plus three option year periods. Option years will be exercised at the sole discretion of the Government. Service in the base year will begin on the date of an award, or Thursday, May 1, 2025, whichever is later. Each service period will conclude annually on April 30, or 365 days after a contract is awarded. The Contractor will provide essential service 365 days in the base year, and every year thereafter when awarded.

1.3 – Acronyms

The following is a list of acronyms and abbreviations used in this Performance Work Statement:

AQL Acceptable Quality Level CO Contracting Officer, NPS employee of the Pacific West Region COR Contracting Officer’s Representative, NPS employee of Yosemite National Park CRP Comprehensive Rehabilitation Plan FAR Federal Acquisition Regulation NPS National Park Service PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Program ROI Reviews, Observations, and Inspections USC United States Code

Section 2 – Government Requirements

The National Park Service has a requirement to perform preventative maintenance at the Wawona Hotel National Historic Landmark in Yosemite National Park. Prospective contractors shall submit an offer that confirms knowledge and understanding of government requirements, a statement of qualifications and required personnel, and a price proposal. General responsibilities are described by the following criteria and reiterated by the Quality Assurance Surveillance Plan (QASP) that is provided at the conclusion of this Performance Work Statement (PWS).

2.1 – Scope of Effort

The Contractor is responsible for maintaining the Wawona Hotel buildings and grounds, to protect the property in accordance with all federal, state, and local regulations and general industry standards, and to provide for the protection, preservation, and historic integrity of government property, including six historic buildings and the adjacent landscape. The Contractor shall possess the required expertise to provide for the full management of all personnel, including supervision and scheduling of workers, and to provide equipment, supplies, parts, tools, materials, and other items and services necessary to perform the preventative maintenance and custodial services defined by this PWS. The extent of custodial responsibilities is depicted by four exhibits:

Exhibit A, a diagram that delineates landscape maintenance responsibilities;

Exhibit B, a diagram that includes locations of the historic fountain and swimming pool;

Exhibit C, architectural documentation of the six buildings that are subject to the requirements of this Performance Work Statement;

Exhibit D, Wawona Hotel Spatial Analysis, in tabular data.

The Contractor is required to recruit, hire, and employ staff. The Contractor is responsible for selecting qualified employees and for ensuring that all employees are properly trained to fulfill contractual responsibilities and to complete required tasks. The Contractor must maintain all buildings and premises in a safe and cleanly manner.

Throughout the term of the contract, the Contractor shall be accountable and provide for the efficient, effective, economical, compliant, and satisfactory operation of preventative maintenance services for the following designated systems and equipment:

A. Electrical systems and equipment including power distribution, plumbing and heating systems, and controllers.

B. Miscellaneous electrical components; lighting, switches, motion detectors, receptacles.

C. Utility chase inspections and cleaning.

D. Refuse handling and on-site disposal in collections bins, provided by the NPS.

E. Restrooms F. Drainage devices, including roof gutters, downspouts, drains, swales, and gutters.

Exhibit D more thoroughly details the components generally described by items A through F.

The list does not include each and every item that is described under these categories but is intended to offer greater detail.

2.2 – Ensure Physical Security

The Contractor shall be responsible for safeguarding Government property and equipment, including any information provided for Contractor use. At the close of each workday or work period, Government and Contractor-owned property, equipment, and materials shall be stored and secured. The Contractor shall cooperate with the NPS when law enforcement and emergency services are required.

2.3 – Special Qualifications

No licenses or professional certifications are required to fulfill the obligations of this PWS.

2.4 – Post Award Conference/Periodic Progress Meetings

At no additional cost to the Government, the Contractor shall attend any post award conference convened by the Contracting Officer (CO) in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO, Contracting Officer’s Representative (COR), and other Government personnel will meet periodically with the Contractor to review the Contractor's performance. In these meetings the CO or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of challenges or barriers to progress, if any. Appropriate action shall be taken to resolve outstanding issues.

2.5 –Tasks

The following services are required. The Contractor’s supervisor or site manager shall be authorized to act for the Contractor on all contract matters relating to daily administration of this contract.

2.5.1 – Supervisory

Supervisory: manage the workload of all site-based employees. Ensure that Contractor employees are previously qualified or trained in management or maintenance responsibilities defined by this PWS, including, but not limited to, the operation, repair, maintenance, and safety inspection of the equipment used in the management and maintenance tasks.

Maintain a staff presence on the premises and remain alert to protect the buildings and premises from trespass, transient occupancy, or breaking and entering, 24 hours per day, seven days per week, for 365 days per year; 366 days if required in 2028.

Follow NPS procedures in reporting incidents and ensuring that reports are submitted to the CO or COR in a timely manner. Report all accidents and/or damage to Government property, personal injuries, and/or hazardous conditions to the COR by e-mail or voice mail within 24 hours after such occurrence. Written accident and incident reports will be submitted to the COR within 72 hours.

Schedule preventative maintenance for building systems and coordinate work of other required workers.

2.5.2 – Structural Maintenance

Perform preventative maintenance on buildings and other structures, with attention to both interiors and exteriors. Monitor and manage building systems, including plumbing, heating, electrical, and fire suppression, to maintain function and to provide for continuity of use. The buildings range from 107 to 149 years old. Heating systems operate on three boilers, two diesel-fired hot water boilers at the Hotel Annex that supply all heat and most of the hot water for the complex and one propane-fired steam boiler at the Main Building that supplies hot water for that building and steam for the kitchen. These heating systems are hydronic with multiple pumps, solenoid actuated manifolds, and control boards to synchronize and actuate the equipment.

2.5.3 – Electrical System Maintenance and Power Failures

Electrical service is provided throughout the Wawona community by Pacific Gas & Electric Company (PG&E). In the event of an electrical system failure or service outage, the Contractor shall notify the COR immediately and ensure that the standby generator starts within 10 minutes of the service interruption. The Contractor will monitor service outage reports to determine when service will be restored. If a prolonged outage is anticipated, the contractor must inform the COR, then ensure that the generator has adequate fuel to continue operation for the duration of the outage, and to resupply fuel if necessary.

2.5.4 – Fire Alarm and Fire Suppression System Maintenance and Failures

Ensure that the fire alarm and suppression systems remain fully functional. In the event of a system failure, the Contractor shall notify the COR immediately. The Contractor shall coordinate responses and as necessary with NPS dispatch and the NPS Fire Marshal for Yosemite National Park.

2.5.5 – Housekeeping

Perform routine custodial duties, clear debris from rain gutters and downspouts; exclude or remove pests from buildings; remove dust, spider webs and cobwebs from flat and vertical surfaces; clean floors, walls, and windows; maintain restrooms and plumbing fixtures in clean, working order; clean and maintain light fixtures.

Restrooms exist en suite (in rooms), or in between paired rooms. Common or public restrooms are found in the main hotel building (four total), the annex (two), and Moore Cottage (two). The main hotel building also includes two common shower rooms, with four shower stalls each.

Equipment and fixtures in these bathrooms include but is not limited to the following items:

1. Toilets

2. Urinals; none are waterless

3. Lavatories (sinks or wash basins)

4. Fixtures (faucets, showerheads, and valves for water supply and toilets)

5. Partitions

6. Floor drains

7. Doors

8. Windows

9. Soap dispensers

10. Hand sanitizer dispensers

11. Hand dryers

12. P-traps

13. Fans

14. Changing tables for infants

Restroom facilities are more thoroughly described by Exhibits C and D. Provide all management, tools, equipment, parts, and labor to perform preventive maintenance to all restrooms and component systems. In addition to general custodial duties described above, periodic maintenance shall be performed as follows:

1. Urinals and floor drains – Flush with one (1) gallon of water weekly

2. Doors and Windows – Fully open and close once a month, oil hinges as needed

3. Changing Tables – Fully open and close once a week, inspect hinges for support

2.5.6 – Groundskeeping

Maintain vegetation to ensure that tree branches and shrubs do not grow against buildings or encroach on pathways or covered patios or verandas. Ensure that vegetation receives adequate and regular watering during the warm, dry season; summer and fall. Maintain lawns so that grass does not exceed a height of two inches at any time; rake, gather, and leaves and pine needles; dispose in collection bins that are appropriate for green waste removal; maintain the land assignment in neat, clean, and presentable conditions.

2.5.7 – Water Features

Maintain water levels to fill the swimming pool and the historic fountain near the front entrance to the main building. Remove organic materials, such as leaves, one needles, debris, and algae from the surface, sides, and bottoms. Test water quality; add chlorine and maintain the pH or potential hydrogen balance of acid and alkaline as required.

2.5.8 – Miscellaneous Electric Lights, Motion Detectors, Switches, and Receptacles

Perform monthly inspection and preventive maintenance on all indoor and outdoor lighting, including exit indicators and backup lighting units, detectors for outdoor motion and light, indoor and outdoor switches, and 110-volt service receptacles.

2.5.9 – Utility Chase and Basement Inspections

Provide a monthly inspection of the condition of conduit runs in basements and utility chases where the utility supply lines and drainpipes are located. The Contractor shall report any damage to the conduit and power lines to the COR immediately and include the findings from the monthly inspection in the monthly progress report.

2.5.10 – Report Potential Structural or System Failures

Notify the COR when building components or landscaping features require special attention by qualified persons, including but not limited to carpenters, plumbers, or electricians. The Contractor is not responsible for repairing structural elements or replacing failed equipment.

However, observations regarding broken or deteriorated building elements will be documented in writing and submitted to the COR as soon as decay or the potential for failure is noted.

2.6 – Schedule and Period of Performance Changes

The Contractor must perform required services throughout the period that is defined by Section 1.2: Term, and by Section 7: the Quality Assurance Surveillance Plan. Changes in schedule are not anticipated, except that the Government may extend the period of performance for up to four years beyond the initial base year. Decisions to extend the period of performance will be subject to available funds and will conclude upon completion and implementation of the CRP.

2.7 – Scheduling and Record Keeping

The contractor must maintain copies of all required tests and schedule of required maintenance procedures and provide copies to the COR upon request. The Contractor must ensure that all records required by the contract, or produced in performance of work under the contract, are maintained onsite in an organized manner and in electronic format and are readily available to the Government when requested. The Contractor must receive, maintain, and gather data, as well as other materials including records and manuals, related to the support and operation of Government facilities. The Government retains ownership of all databases, information, and other materials received by or developed by the Contractor in support of this contract.

2.8 – Facility Hazards

The Contractor must identify and known facility health and safety hazards and report all hazards in writing to the COR on GSA Form 3592, GSA Employee Report of Unsafe or Unhealthy Working Conditions (Exhibit E). The Contractor must take immediate action to control hazards that present an imminent danger.

2.9 – Fall Protection

The Contractor must develop specific fall protection procedures for work on roofs, equipment, and other areas at elevation. The Contractor must ensure fall protection equipment is provided to their employees and that employees are adequately trained.

2.10 – Emergency Procedures

The Contractor’s staff will serve as “eyes and ears” for the Government but is not expected to – and should not attempt to – resolve a crisis or conflict. In the event of unlawful activity or emergency situations such as an intrusion, trespass, dangerous weather, or fire, the Contractor will notify NPS immediately. Notice will be provided to the Contracting Officer’s Representative (COR) within 72 hours after the event. Emergency contacts are:

1. Park dispatch at (209) 379-1992, or 9-1-1

2. Wawona District Ranger: (209) 375-9520

3. NPS Contracting Officer’s Representative: (209) 379-1450

The COR, District Ranger, or Superintendent are authorized to direct the Contractor to suspend work or evacuate the premises as necessary, during periods of emergency.

Section 3 – Government-Furnished Property and Services

3.1 – General Obligations

Responsibilities for Government property are defined by FAR Clause 52.245-1 – Government Property (see Exhibit D for Government equipment and property). The Contractor is expected to exercise diligence in the protection of Government facilities and equipment. The NPS makes no warranty of any kind, nature, or description, expressed or implied, as to the quality, performance, or state of repairs of NPS property.

During the contract period of performance, the hotel buildings and premises will be operated and maintained by the Contractor, subject to the rights of the Government as the property owner and as provided by this PWS. The Contractor will not operate or host any other enterprise or profit-making ventures on the premises without prior written approval by the NPS. The Contractor may not sublease or rent any building.

The Contractor will conduct an initial and an annual assessment of the premises and all formal and informal Government owned property assigned under this contract and will assume responsibility for any equipment. The Government reserves the right to inspect or to inventory all assigned property without prior notice.

3.2 – Equipment

The Government will provide no equipment to the Contractor. Nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire any right, title, or interest in or to Government property or equipment.

3.3 – Services

The Government shall be responsible for utility costs associated with maintaining the facility including electricity, propane supply and delivery, water supply, wastewater treatment, and solid waste removal. Utility costs will be paid directly by the government month to month, not on a reimbursable basis.

3.4 – Key Control

The Contractor shall ensure that all keys issued to the contractor by the Government are not lost, misplaced, or used by unauthorized persons. No keys shall be duplicated. The Government will furnish all keys; however, the cost of replacement will be charged to the Contractor for each key lost by the Contractor. The Contractor shall report a lost key or keys immediately to the COR.

The Contractor will prohibit the use of keys by any persons other than the Contractor’s employees. The Contractor shall unlock or open doors when persons other than the Government or Contractor employees who require access to buildings to perform required assignments or work.

Section 4 – Contractor Responsibilities

4.1 – General Obligations

The Contractor is responsible for providing all required custodial, mechanical, and electrical equipment and janitorial supplies. The Contractor is responsible for all other costs that are necessary to perform the services required by this contract, including labor (maintenance workers, mechanics, and custodians), contract administration, payment of state and federal payroll taxes, employee health insurance, and other employee benefits.

4.2 – Contractor Provided Equipment

The Contractor will furnish or pay for all tools, supplies, and materials necessary to operate and maintain the Wawona Hotel buildings and premises. The cost of materials for all routine maintenance, including, but not limited to, all parts and supplies and associated shipping, will be absorbed into a lump sum price proposal. The Contractor will furnish any vehicles required to deliver equipment and to transport personnel between housing and work areas, or employees will provide for their own transportation. The Contractor will provide their own office space, office equipment, computers, and software that is required for accounting and invoicing requirements.

4.3 – Workforce Management and Employee Conduct

The Contractor is responsible for hiring qualified employees and for ensuring that all employees are properly trained to conduct routine duties and complete required tasks. The NPS is regulated by Federal Law and Title 36 of the Code of Federal Regulations: Parks, Forests, and Public Property, which applies by extension to Contractors and their employees.

Contractor personnel shall comply with all federal, state, and local traffic and other regulations and instructions for the conduct of persons located in Yosemite National Park, while on NPS facilities, and while operating motor vehicles in parking areas, on roadways and highways. The CO may require the Contractor to remove any employee that the CO, COR, or the NPS Wawona

District Ranger deem to be unlawful, incompetent, careless, uncooperative, or otherwise incapable of satisfactory conduct.

The Contractor shall not employ or utilize, for any type of services under this contract, any person who is a wanted felon. If the Contractor determines that such a person has applied for a position, the Contractor shall notify the Wawona District Ranger or the Chief Ranger of Yosemite National Park.

Prior to commencement of services under this contract, the Contractor shall provide to the NPS CO the names and contact information for the supervisory site manager and/or business manager who will be responsible for the performance of work required under this contract.

4.4 – Employee Training

The Contractor must, at its own expense, provide all necessary training to ensure that employees safely and efficiently perform their required duties, including properly managing equipment and maintaining Government property.

4.5 – Employee Housing

Employee housing will not be provided for Contractor use. Housing, food stores, and commercial services may be available in local communities outside park boundaries and accessible from Wawona Road and Highway 41, including:

Population Elevation (Feet) Distance (Miles) Fish Camp* 60 5,060 7.5 Oakhurst* 2,800 2,275 21 Coarsegold* 1,800 2,220 28 Madera, city 64,000 270 63 Fresno, city 516,000 310 66

*Local communities, not incorporated as cities.

Facilities in the town of Wawona including a fueling station, a convenience store, and U.S. post office are operated by the park’s concessioner. Rental housing may be available in the town of Wawona or in Yosemite West.

4.6 – Prohibition Against Possession of Firearms

The Contractor’s employees are prohibited from possession of firearms and weapons while on duty.

4.7 – Insurance Requirements

The Contractor must provide coverage for bodily injury and property damage arising from claims of workers compensation and from the ownership, maintenance, or employee use of any automobile that is used for the delivery of services required by provisions of this contract. The Contractor’s coverage will include damages to Government property that is caused by uninsured motorists.

The Contractor shall assume liability for, to indemnify, and to hold harmless the U.S.

Government, managers, officers, employees, agents, and attorneys from and against any and all liabilities, losses, damage costs, payments, and expenses of every kind and nature (including attorney’s fees and disbursements) resulting from claims, demands, actions, suits, proceedings, judgments, or settlements from claims arising out of, or alleged to have arisen out of, or in any way relating to, or alleged to be relating to, the negligence of the Contractor and its individual employees, or the execution, performance, nonperformance, or enforcement of this contract including the enforcement of this indemnification provision, upon notice from NPS of any such liability or claim that NPS believes to be covered by this section. The Contractor shall defend and accept NPS tender of defense of all suits brought upon all such liabilities or claims and shall pay all costs and expenses incidental thereto, including attorney’s fees incurred by the NPS. The NPS shall have the right, at its option, to participate in the defense of any suit, without relieving the Contractor of any of his obligations hereunder. The obligations contained in this section shall survive termination of this contract and shall not be limited by the amount of any insurance required to be obtained or maintained under this contract.

4.8 – Personnel Requirements

Prior to commencement of any work, the Contractor must provide names, e-mail addresses, and phone numbers for two principal employees who are responsible for implementation of PWS.

Company or Contractor representatives will serve as primary business contacts having the Contractor's full authority to act on matters pertaining to the performance of services required under this PWS. Alternates or replacements will be appointed in consultation with the CO in the event of an employee’s re-assignment, resignation, or termination.

4.8.1 – Contract Manager

The Contract Manager will be assigned as a general business manager to the Wawona Hotel maintenance contract throughout the service year and be available to respond to inquiries during regular business hours on weekdays (8:00 am to 5:00 pm).

4.8.2 – Site or Property Manager

The Site or Property Manager shall be responsible for managing Contractor employees and work on the premises. The manager will follow NPS procedures for the reporting accidents and incidents and will ensure that all required reports are submitted to the CO or COR in a timely manner. The Site or Property Manager will report damage to Government or visitor property, loss of keys, personal injuries, and/or hazardous conditions to the COR, by e-mail or telephone, within twenty-four (24) hours after the identification of such occurrences.

The Site or Property Manager will monitor building and site conditions, schedule, and oversee work by subordinate employees. and be responsible for daily logistical, staffing, and personnel needs or requirements.

4.9 – Safety and Risk Management Program

The Contractor shall develop, maintain, and implement a written Documented Safety Program (OSHA of 1970 and NPS Loss Control Management Plan, Guideline NPS-50), to be submitted to and approved by the COR prior to commencement of work to be completed under this Contract.

The program shall include the following elements:

Purpose, duties, responsibilities, and administration Inspection and abatement Accident investigation and reporting Security of Contractor personnel and Government property Safety committee and annual plan review Training Emergency procedures

The Contractor shall maintain a safe and healthful environment for all employees in the keeping of the Contractor's operations and in accordance with all applicable federal, state, and local regulations.

Scheduled safety inspections may be performed by Federal and State Occupational Safety and Health Administrative officials, the NPS, other federal officials, and the State of California.

4.10 – Bio-Preferred Supplies

The Contractor shall use recycled paper products and environmentally friendly materials.

All chemicals will be those commercially available which meet Federal, State, and local codes.

Preference shall be given to concentrated cleaning chemicals that are fully biodegradable, use ecologically sound packaging, are phosphate-free, non-corrosive, and non-flammable.

The Contractor will take every precaution to ensure that only safe products and approved environmentally safe products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials.

The Contractor shall not use any material which the COR determines would be unsuitable for the purpose or harmful to the surfaces and environment. Costs for correcting damage caused by misused materials will be borne by the Contractor.

The Contractor must comply with Sections 9002 of the Farm Security and Rural Investment Act of 2002 to give preference to the purchase and use of biobased products.

The Contractor shall also comply with the clause at FAR 52.223-2, Affirmative Procurement of Biobased Products Under Service and Construction Contracts. The Contractor shall also comply with the provision at FAR 52.223-1, Biobased Product Certification.

The Contractor shall utilize products and material made from biobased materials. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following table is an example of USDA designated categories of products that should be used in this contract and the minimum biobased content for a product to qualify for purchase.

The table shows the minimum biobased content percentage for products within the category to qualify for purchasing under the federal procurement preference. See the complete list of categories designated by USDA.

Biobased Product Category Minimum Biobased Content

Adhesive and Mastic Removers 58% Asphalt and Tar Removers 80% Asphalt Restorers 68% Carpet 7% Carpet and Upholstery Cleaners 54% Countertops 89% Acoustical Composite Panel 37% Floor Coverings (non-carpet) 91% Exterior Paints and Coatings 83% Interior Composite Panels 55% Interior Latex and Waterborne Alkyd Paint 20% Interior Oil-based and Solventborne Alkyd Paint 67% Paint Removers 41% Plastic Insulating Foam for Construction 7% Plastic Lumber Composite Panels 23% Roof Coatings 20% Structural Interior Composite Panels 89% Structural Wall Composite Panels 94% Surface Guards, Molding, and Trim 26% Wall Coverings 62%

Within sixty (60) days of contract award, the Contractor shall provide a complete list of biobased products that it intends to use or supply during performance of this contract, including products used or supplied by subcontractors. This list should include the product manufacturer and estimated quantities to be used. The list shall be approved by the COR in writing.

Annually during the month of October and at the end of the contract, the Contractor shall provide quantities, product types and dollar value of any biobased products purchased during the previous reporting period. See Clause 52.223-2 for additional information.

4.11 – Minimum Staffing and Communication with the COR

The Contractor must provide on-site staff to ensure services are continued without disruption.

The Contractor must ensure that employees are available and equipped to maintain communication with the COR during normal working hours and to effectively communicate with Government personnel. Communication with the COR will be required outside of normal working ours when an emergency threatens health, life, safety, or government property. The Contractor must immediately notify the COR or other designated Government representative of any perceived risk or recognized safety hazard that might compromise the integrity or directly threaten the Wawona Hotel National Historic Landmark.

Section 5 – Invoicing and Payment

5.1 – Reports and Invoices

All reports submitted to the NPS by the Contractor must be prepared and delivered in an electronic format. Reports must be submitted for review by the COR prior to requests for payment. Reports will be saved by the Contractor and made available to Government auditors upon request.

5.2 – Invoice Requirements

No later than ten days after the end of the billing month, the Contractor shall submit an invoice to the NPS. Invoices shall be prepared according to the requirements contained in the FAR Clauses 32.905 and 52.213-2. No payment due in any month shall be paid unless the monthly reports required pursuant to this contract, due for all periods prior to and including the month for which payment is requested, have been submitted and approved by the NPS in accordance with this Contract.

Section 6 – Service Summary

Contract service requirements are summarized by the following performance objectives. The performance threshold describes minimally acceptable levels of service required for each requirement. The Service Summary provides information on contract requirements, the expected level of Contractor performance, the expected method of government validation and confirmation that services are provided. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions: Commercial Items, Inspection/Acceptance, will be used to remedy or cure all deficiencies.

Service Summary Table: Capturing Performance Data T as k

N o.

Performance Objectives

P W

S S ec ti on

R ef er en ce

Threshold Method of Surveillance

SUPERVISORY

(1)

Staff is present and properly trained to complete tasks. Staffing levels are consistent with the Contractor’s technical approach and price proposal. Contractor payroll reports are submitted monthly.

2.5.1 2.7 4.3 4.4

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(2) Unsafe site or building conditions are not apparent.

Buildings & grounds are secure and safe.

2.1 2.2 4.9

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(3) Damage is repaired and maintenance issues are addressed or resolved promptly, in between inspections.

2.5.2 2.5.6

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

BUILDING MAINTENANCE

(4) Reports confirm inspections of utility chases and basements.

2.1 2.5.9

No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(5) All buildings are in a similar condition or state of repair as observed and documented at the advent of the period of performance.

2.5.2 6.1

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(6)

Building components remain intact, including windows and doors. Exterior doors are closed and locked. Windows are closed and locked when buildings are not occupied by Contractor staff.

2.5.2 2.5.5 6.5

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(7) Boiler(s) remain(s) in working condition, heating system is operable.

2.5.2 No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(8) Water distribution systems remain fully charged.

Plumbing fixtures are operable. No signs of leaks are visible or known.

2.1 2.5.2 2.5.5

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(9)

Smoke detectors and fire suppression system inspections and tests are completed according to manufacturer’s specifications. Inspections are documented. Exit lights and backup emergency lighting remains in working order.

2.1 2.5.4 2.5.8

No more than 1 validated defects per month

Periodic inspection NPS staff complaints

HOUSEKEEPING

(10) Flooring is clean and clear of dust or debris. 2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(11) Walls and ceilings are clear of dust, spider webs, and cobwebs.

2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(12) Windows are maintained in working order. 2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(13) Electric switches, light fixtures, and light bulbs remain in place, are clean and in working order

2.1 2.5.8

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(14) Toilets, sinks, tubs, and showers are functional, free of debris, and clean.

2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(15) Restroom fixtures are tested monthly and maintained to ensure regular operation.

2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(16) All forms of wildlife are excluded from the building. Animal feces and urine is absent.

1.1 No more than 2 validated defects per month

Periodic inspection NPS staff complaints

(17)

Pine needles, leaves, and other debris are absent from roof gutters. Function of gutters and downspouts is maintained in free-flowing, non-leaking condition.

2.1 2.5.5

No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(18) Consumable system components, such as air filters and faucet washers, are replaced on schedule.

2.5.5 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

GROUNDSKEEPING

(19) Tree branches and shrubs are trimmed so that clearance of six inches or more is maintained from any building.

2.5.6 No more than 3 validated defects per month

Periodic inspection NPS staff complaints

(20) Paved pathways remain passable, free of overhanging tree branches or shrubs.

2.5.6 No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(21) Turf areas and other vegetation received adequate watering and remains healthy.

2.5.6 No more than 2 validated defects per month

Periodic inspection NPS staff complaints

(22) Lawns are mown so that grass height does not exceed two inches.

1.1 2.5.6

No more than 2 validated defects per month

Periodic inspection NPS staff complaints

(23) Pine needles, leaves, and other debris are absent from the premises.

1.1 2.5.6

No more than 2 validated defects per month

Periodic inspection NPS staff complaints

(24) Green waste is exported to an authorized disposal site.

2.5.6 No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(25) Historic fountain and swimming pool is free of debris. Water is clear and transparent. Algae is not apparent.

2.5.7 No more than 2 validated defects per month

Periodic inspection NPS staff complaints

INCIDENT MANAGEMENT

(26) Unexpected conditions, deterioration, issues, or concerns are identified promptly by supervisory personnel and reported to the COR.

2.5.10 6.1

No more than 2 validated defects per month

Periodic inspection NPS staff complaints

(27) Graffiti is promptly removed or obscured by paint matching the original color(s).

2.5.2 2.5.6

No more than 1 validated defects per month

Periodic inspection NPS staff complaints

(28)

Supervisory staff maintains regular communication and collaborates with the NPS District Ranger and law enforcement rangers, COR, and other local NPS staff. Contractor staff cooperates with park partners, including the incumbent Yosemite concessions contractor.

2.1 2.2

4.11

No more than 3 validated defects per month

Periodic inspection NPS staff complaints

6.1 – Existing or Initial Deficiency Inspection List

The Contractor, the COR, and other NPS staff will make a complete and systematic initial inspection together during the startup or transition phase of the contract that will include all mechanical, electrical, fire protection, and utility systems and equipment, windows, doors, and other structural features for which preventative maintenance are covered by this performance work statement. The purpose of this inspection shall be to discover and identify, in an existing deficiency list report, all deficiencies that may exist in the equipment and systems covered by this performance work statement. The Government may elect to have all or any part of this work performed by the Contractor, by Government employees, or by other contractors. The existing deficiency list report must not include any items that would be replaced or adjusted during the performance of preventive maintenance or service calls. The Contractor shall be responsible for making immediate adjustments or corrections that fall within the scope of basic maintenance required by this contract at no additional cost to the Government.

The Contractor must submit an initial deficiency list report not later than 30 calendar days after contract start date to the COR or designee. The Contractor’s itemized estimates for correcting each deficiency must remain in effect for 180 days after submission of the initial deficiency list report. Deficiencies discovered after the submission of the initial deficiency list report will not be considered pre-existing for purposes of this contract, unless equipment is operational and cannot be secured and inspected. Any piece of equipment or system that cannot be inspected must be highlighted at the beginning of the deficiency list stating why it cannot be secured and inspected. An estimate of when the Contractor reasonably expects to be able to inspect the piece of equipment must be provided for COR approval.

6.2 – Quality Control Program

The Contractor shall establish and implement a complete Quality Control Program (QCP) to assure that individual tasks are completed or fulfilled according to the requirements of this contract. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. A QCP must be developed and submitted for approval to the CO and COR on the first day of performance. Upon approval, the Contractor must implement the QCP. The QCP may be subject to change depending on the needs of the contract. Revisions to the Plan must be submitted to the CO and COR for approval.

The QCP shall include the following, as a minimum:

1. How the Contractor will control quality of supplies and services.

2. How project management, inspections, process improvement changes, correction of deficiencies, and cleaning compliance will be accomplished.

3. An inspection plan or checklist tailored to the specific systems being serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the Contract and shall include, but is not limited to:

a) Date of inspection

b) Location of inspection

c) Description of findings

d) Description of action(s) taken (if necessary)

e) Employee signature and date of completion.

4. A system detailing how the Contractor will respond to service calls in a timely manner.

5. Invoicing or cost tracking requirements.

6.3 – Government Quality Assurance Program

The Government will verify the Contractor’s performance using a quality assurance program that includes random inspections, scheduled inspections, or any other method of observation that the Government determines reflects the actual successful performance of this contract. As part of the Government’s quality assurance program, the Government may:

1. Review and, if warranted, reject any reports or other submittals required from the Contractor.

2. Review performance and service records, including but not limited to monthly progress reports, hardcopy records maintained by the Contractor documenting performance under this contract, and require correction of any unsatisfactory conditions noted.

3. Determine the adequacy of the Contractor’s quality control program and documentation and the overall success of this program. The Government may require improvements if it determines the program is insufficient or ineffective.

4. Conduct physical inspections of facility equipment and systems, to include programs and files maintained on computers and Contractor onsite offices and work areas and require correction of deficiencies noted.

5. Perform inspections with Government personnel or independent third-party inspectors.

Following an NPS request for an equipment inspection, the Contractor must provide access for the NPS and any third-party inspectors at no additional cost to the government within a maximum of 48 hours, or other mutually agreed upon time. The Contractor must provide access to, and open, buildings, doors, and equipment rooms for observation by Government inspectors.

Inspections will be performed during normal operating hours.

The NPS will use a performance measuring system to formally evaluate the Contractor’s performance. Evaluations are generally conducted annually or more frequently, on or about the anniversary date of the contract and at the end of the contract period.

6.4 – Monthly Progress Reports

On a monthly basis, not later than ten working days into the subsequent month, the Contractor must submit to the COR a monthly report describing maintenance and operations completed as of the final day of the performance month. This report shall be submitted as a single electronic file and shall summarize custodial tasks completed, preventative maintenance activities that were performed, corrective actions required, reports concerning building systems, and documentation of QCP inspections that were performed in that month. Reports will explain any significant deviation from performance standards and schedule, descriptions of any corrective actions taken by the Contractor, description of any operational or maintenance issues opened longer than the required timeframe as described in this statement of work, description of any lost time accidents or other safety problems, list of any equipment that is out of service or equipment that requires special attention.

6.5 – Roles & Responsibilities of Government Employees

The following Government personnel will participate in performance reviews and oversight of the contract:

Contracting Officer: The CO is responsible for monitoring the contractor’s overall performance, including the areas of contract compliance, contract administration, cost control, reviewing the COR’s assessment of the contractor’s performance and resolving all discrepancies between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of duties under the contract and to make interpretations of and/or changes to the contract. The CO will facilitate team meetings.

Contracting Officer’s Representative: The COR is responsible for monitoring, assessing, recording, and reporting contractor activities and compliance with the terms and conditions of the contract. A primary COR will be appointed for this contract. The Contracting Officer is the designating authority. The COR has primary responsibility for quality assurance monitoring and evaluation of the contractor’s performance.

6.6 – Performance Assessment

The contract service requirements…