ASH-IV SIR SEC J_POSTED.pdf

SCREENING INFORMATION REQUEST (SIR)

NUMBER 693KA9-24-R-00004

J-1

SECTION J

LIST OF ATTACHMENTS

J.1 LABOR CATEGORY AND SKILL DESCRIPTIONS

J.2 LABOR CATEGORY RATES

J-2

J.1 LABOR CATEGORY AND SKILL DESCRIPTIONS

The FAA reserves the right to waive any requirement included in this Attachment J-1. For the purposes of qualifying candidates for some non-management and technical positions, the FAA may consider one year of relevant education equivalent to two years of relevant work experience. For Senior and Architect level technical positions, the FAA may consider that a master’s degree of relevant education is equivalent to four years of relevant work experience. The Contractor must propose each such substitution to the FAA, and the FAA will decide on a case-by-case basis. The FAA uses eFAST definitions for any substitutions that are considered and allowed.

Management Services

A. Description: This series covers program and project management functions. The Program Manager is the most senior of the series and has responsibility for more than one project or has responsibility for a very large project.

The Technical Project Manager provides normal project management functions including technical leadership, quality assurance, and decision-oriented recommendations. The Administrative Project Manager covers contracts and situations that require no technical leadership and provides status and progress reporting while providing an administrative connection between onsite contractor staff and contractor’s home office. This mapping defines the educational requirements for the management series in each functional area.

B. Qualifications:

1. The educational requirement is identical to the non-support series in the functional area that are designated as primary labor categories.

2. The Project Control Analyst experience must be relevant to project control. The experience must be similar or identical to the following: project schedule, project plan, critical path and dependency analysis, resource allocation, baseline management, status monitoring, and related project management activities.

3. For the Program Manager and Technical Project Manager labor categories, Project Management Professional (PMP), Portfolio Management Professional (PfMP), Program Management Professional (PgMP) or equivalent project or program management certification is required.

4. For the Task Leader experience, two (2) of the six (6) years must have been in a lead role.

Program Manager (required degree + 15 relevant years) Technical Project Manager (required degree + 10 relevant years) Administrative Project Manager (required degree + 10 relevant years) Task Leader (required degree + 6 relevant years) Project Control Analyst (required degree + 2 relevant years)

Senior Application Support Specialist

Minimum Experience: Ten years of related experience.

Functional Description: Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems. Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager. Plays an integral part in maintaining the mission statement of providing outstanding customer service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

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Mid Application Support Specialist

Minimum Experience: Five years of related experience.

Functional Description: Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems. Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager. Plays an integral part in maintaining the mission statement of providing Outstanding Customer Service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.

Minimum Education: AA/AS in related field.

Junior Application Support Specialist

Minimum Experience: Two years of related experience.

Functional Description: Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems. Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager. Plays an integral part in maintaining the mission statement of providing outstanding customer service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.

Minimum Education: AA/AS in related field.

Senior Cloud Application Developer

Minimum Experience: Ten years of application development experience. At least 3+ years in cloud application development.

Functional Description: Works independently or as a team member to develop new cloud applications or migrate existing web applications to cloud applications. Uses cloud development technologies and tools to develop/migrate Cloud applications hosted in FAA Cloud Services. May operate on Amazon Web Services or Microsoft Azure clouds supported by FAA. May supervise a small support staff and/or serve as liaison to client staff. Identifies system inputs and outputs, collects specifications from system users, performs software development, and compiles system documentation. Translates design documents or specific methods into software code. Trouble-shoots technical issues or code problems and revises program(s) to produce desired output as specified by the system architect, senior analyst, or end user (customer).

Minimum Education: BA/BS in related field such as computer science, business, engineering, or information systems. Master’s degree can be substituted as 4 years of experience. Amazon certifications preferred.

Mid Cloud Application Developer

Minimum Experience: Five years of application development experience including 1 to 2 years in cloud application development.

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Functional Description: Works independently or as a team member to develop new cloud applications or migrate existing web applications to cloud applications. Uses cloud development technologies and tools to develop/migrate Cloud applications hosted in FAA Cloud Services. May operate on Amazon Web Services or Microsoft Azure clouds supported by FAA. Analyzes user needs to determine requirements and conducts feasibility studies. Identifies resources required for each task. Research developments in field of expertise and applies them to the client environment, including emerging technologies, lessons learned, best practices, and assessment methodologies. Interfaces with client personnel at all organizational levels. Develops white papers and system documentation. Converts functional specifications to technical specifications.

Minimum Education: BA/BS in a related field such as computer science, business, engineering, or information systems. Amazon certifications a plus.

Junior Cloud Application Developer

Minimum Experience: Two years of related experience.

Functional Description: Specialized Experience includes at least two years of experience developing applications using advanced technologies being used to produce applications to support ASH. Must be able to translate applications requirements into web-based solutions using available technology. Must be able to apply new and emerging technologies to the software development process.

Minimum Education: BA/BS in a related field such as computer science, business, engineering, or information systems. Amazon certifications a plus.

Senior Cloud DevOps Engineer

Minimum Experience: Ten years of related experience, with 3+ years in cloud engineering support.

Functional Description: Works independently or as a team member to provide infrastructure and engineering support for Cloud applications hosed in FAA Cloud Services. May operate on Amazon Web Services or Microsoft Azure clouds supported by FAA. Must be proficient in Terraform and/or Ansible to support cloud systems in Microsoft and Linux environments. Cloud Engineer will lead the team in the creation and maintenance of development, test and production environments with a goal of high availability, fault-tolerance and scalability.

Responsible for implementing continuous integration and deployment of code to cloud hosted environments to accelerate development and reduce manual effort. Senior Engineer is considered a subject matter expert and may lead individuals assisting in the work.

Minimum Education: BA/BS in Computer Science, Information Systems, Business, or equivalent field.

Mid Cloud DevOps Engineer

Minimum Experience: Five years of related experience, with 1-2 years of cloud support

Functional Description: Works independently or as a team member to provide infrastructure and engineering support for Cloud applications hosted in FAA Cloud Services. May operate on Amazon Web Services or Microsoft Azure clouds supported by FAA. Must be proficient in Terraform and/or Ansible to support cloud systems in Microsoft and Linux environments. Works with the development teams to design, develop, and maintain CI/CD automation workflows across all services and applications. Automates the provisioning and setup of new application environments for various test and production needs. Designs and implements application build packaging and deployment automation using best-in-class methods and tools. Implements and maintains a process for using tools to establish performance baseline, monitor performance metrics, and trigger proactive alerting for incident orchestration. Troubleshoots problems, especially production issues, involving the appropriate resources and drives resolution to minimize impact to end users. Drives improvements to processes and designs enhancements to automation to continuously improve the production environment. Helps ensure that best security practices are being applied. Identifies recurring issues and remediates root causes.

Minimum Education: BA/BS in Computer Science, Information Systems, Business, or equivalent field. Master’s degree can be substituted as 4 years of experience. Amazon certifications a plus.

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Junior Cloud DevOps Engineer

Minimum Experience: Two years of related experience.

Functional Description: Works as a team member to provide infrastructure and engineering support for Cloud applications hosted in FAA Cloud Services. May operate on Amazon Web Services or Microsoft Azure clouds supported by FAA. Must be proficient in Terraform and/or Ansible to support cloud systems in Microsoft and Linux environments. The Cloud Specialist will be implementing prototypes using new technologies and innovative techniques. This individual will research, architect, develop, and/or modify enterprise-wide systems and/or applications software including DevOps, security, and data analytic solutions. This individual must be well versed in DevOps using industry standards and open source resources. He or she can solve simple problems, and most oftentimes will require direct supervision provided by more experienced personnel. Minimum Education: Bachelor’s Degree in Computer Science, Information Systems, Business or equivalent field.

Minimum Education: BA/BS in Computer Science, Information Systems, Business or equivalent field. Master’s degree can be substituted as 4 years of experience. Amazon certifications a plus.

Senior Data Analyst

Minimum Experience: Ten years of related experience.

Functional Description: Applies extensive knowledge and experience to obtain, integrate and report client data;

develops and applies analytic methodologies and principles. Leads the application of analytic techniques and helps define project objectives and strategic direction. Resolves complex problems which require an in-depth knowledge of analytic methodologies and principles. Analyzes data, formulates conclusions and recommendations, designs and develops materials, and evaluates effectiveness in accordance with stated guidelines, specifications, and models. Conducts research, data gathering, and technical reviews. Produces written deliverables to include reports, spreadsheets, databases, formal process mapping, technical design, system testing and implementation activities. Troubleshoot issues in reports related to data. Assimilates, integrates, and interfaces technical knowledge with business/systems requirements.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

Mid Data Analyst

Minimum Experience: Five years of related experience.

Functional Description: Collects and analyzes data to evaluate operational difficulties and makes recommendations to solve problems. Develops and follows established modeling and evaluation processes to determine the effectiveness of current operational activities and to determine problem areas and develop solutions. Familiar with a variety of the field’s concepts, practice, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others.

A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Minimum Education: BA/BS in related field.

Senior Database Administrator (Key Personnel)

Minimum Experience: Ten years of technical experience, of which includes at least five years of specialized experience.

Functional Description: Designs, implements, and maintains full life cycle of complex databases including Tables, Views, Stored procedures, indexes, functions, jobs, rules and roles, replications, and other database objects.

Understands and maintains database interaction with other mission critical systems. Manages or develops databases with respect to the operating system, access methods, and access time. Creates or maintains database clustering. Creates, monitors and trouble shoots database replications. Provides highly technical expertise in the use of database management systems. Defines file organization, indexing methods, and security procedures for specific user applications. Conducts device allocation, validation checks, organization, and statistical methods.

Maintains database dictionaries. Integrates systems through database design. Works in collaboration with Development and Engineering teams. Evaluates and recommends available database management products and services. Follows database standards and plays quality assurance role.

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Certifications/Other Requirements: MCDBA certification. Significant prior experience in supporting MS SQL server 2016, 2019 or later versions.

Minimum Education: BA/BS in Technical, Engineering or Management field. Master’s degree can be substituted as 4 years of experience.

Mid-Level Database Administrator

Minimum Experience: Five years of related experience.

Functional Description: Designs, implements, and maintains full life cycle of complex databases including Tables, Views, Stored procedures, indexes, functions, jobs, rules and roles, replications, and other database objects.

Understands and maintains database interaction with other mission critical systems. Manages or develops databases with respect to the operating system, access methods, and access time. Creates or maintains database clustering. Creates, monitors and trouble shoots database replications. Provides highly technical expertise in the use of database management systems. Defines file organization, indexing methods, and security procedures for specific user applications. Conducts device allocation, validation checks, organization, and statistical methods.

Maintains database dictionaries. Integrates systems through database design. Works in collaboration with Development and Engineering teams. Evaluates and recommends available database management products and services. Follows database standard and plays quality assurance role. Administrator has good verbal and written communications skills to effectively deal with customers and diffuse potential problems. Must have good organizational skills, be detail-oriented, and be able to meet agency and customer deadlines.

Certifications/Other Requirements: MCDBA certification. Prior experience in supporting MS SQL server 2016, 2019 or later versions.

Minimum Education: BA/BS in Computer Science or related field.

Senior Employee Engagement Specialist

Minimum Experience: Ten years of related experience.

Functional Description: Works to improve internal client relationships within the FAA ASH corporate setting. One important aspect of this role is to reduce client churn and turnover, while also informing existing workforce about new services available to them. On occasion, this individual may have to spend time on large client projects where the success of the deliverable depends on buy-in from client stakeholders. This individual may be working actively to help positively influence corporate culture at FAA ASH with a specific goal of ultimately retaining talent.

The work of an Engagement Specialist requires the ability to influence the experience of the target audience. The role may include troubleshooting any problems between FAA ASH government employees and FAA ASH government leadership.

The Engagement Specialist must work to understand the unique perspective of the government workforce, and their wants, needs, and priorities, in order to improve their interaction with the organization. The role typically requires the development of an engagement plan that could include activities designed to build these relationships. The role may also require service delivery, and budget or project management. The specialist may be required to work with HR to develop employee engagement programs. Typically, this will involve identifying potential partners in these endeavors. The specialist may spend time educating a target population or coordinating activities designed to reach this target audience.

The Engagement Specialist will identify and utilize tools designed to improve the relationship between management and the federal workforce. He or she must collaborate closely with cross-functional teams.

Responsibilities may also involve analyzing data to determine which audience engagement techniques are succeeding and which techniques need to be revamped.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

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FOIA Specialist

Functional Description: In support of agencies’ management, and often with little to no guidance, provides advice and assistance to staff relative to specific FOIA requests and responds to program concerns regarding interpretation of guidelines and regulations. Drafts official letters of denial citing specific reasons for nondisclosure and those sections of the Act and the Department regulations that provide the statutory, regulatory and policy authorities for nondisclosure. The Act imposes strict time limits for responding to requests for access to records and failure to meet those time limits may result in court actions and costly and time-consuming litigation. Assists the ASH FOIA Office with ensuring maximum release of agency records, redacting only portions that are required under the Act or by other statutes. Consults with Agency FOIA Officer as to specific Agency policy, as well as the Act, and provides a legal basis for withholding information. Able to lead of a team of FOIA Support Analysts.

Minimum Education: BA/BS in related field.

Senior Information Security Specialist

Minimum Experience: Ten years of related experience.

Functional Description: Implements established processes and technologies to ensure comprehensive protection exists on computer systems to prevent unauthorized entry to computer systems or compromise of data integrity or secrecy. Designs, prototypes, implements, conducts verification and validation, and maintains security for enterprise systems. Provides up-to-date technical expertise in areas such as computer viruses, intrusion detection systems, encryption systems, firewalls, etc. Conducts penetration testing, survivability and vulnerability analysis, and contingency/disaster recovery planning.

Certifications/Other Requirements: CISSP certification.

Minimum Education: BA/BS in Computer Science or related field.

Low-Code Senior Developer

Minimum Experience: Ten years of related experience. Three+ years of experience in successful software delivery or software development using Appian technologies and tools or comparable.

Functional Description: May work on any customer relationship management or low code tool supported by FAA.

Familiarity with web services, FTP, Java Messaging System (JMS), and other web integration technologies.

Background in user experience, UI design, or Hyperconverged Infrastructure (HCI). Familiarity with software delivery methodologies such as agile/scrum. Prior software or platform experience, ideally in a Business Process Management (BPM) related setting. Experience with functional design, configuration, deployment, and testing of enterprise software applications. Strong background in relational database design and SQL. Strong problem solving and design skills. Strong communication and presentation skills. Working knowledge in application servers, web servers, operating systems, and web application architectural concepts.

Minimum Education: BA/BS with concentration in computer science, computer engineering, or technical or related field. Appian Certified Lead Developer certification or comparable. Master’s degree can be substituted as 4 years of experience.

Low-Code Mid-Level Developer

Minimum Experience: Five years of related experience. Two+ years related experience in successful software delivery or software development using Appian technologies and tools or comparable.

Functional Description: Familiarity with web services, FTP, JMS, and other web integration technologies.

Background in user experience, UI design, or HCI. Familiarity with software delivery methodologies such as agile/scrum. Working knowledge in application servers, web servers, operating systems, and web application architectural concepts. Prior software or platform experience, ideally in a BPM related setting. May work on any customer relationship management or low code tool supported by FAA. Experience with configuration, deployment, and testing of enterprise software applications. Strong background in relational database design and

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SQL. Strong problem solving and design skills. Strong communication and presentation skills.

Minimum Education: BA/BS with concentration in computer science, computer engineering, or technical or related field. Appian Certified Associate Developer or Senior Developer certifications or comparable preferred.

Low-Code Junior Developer

Minimum Experience: Two years of experience. One+ year related experience in successful software delivery or software development using Appian technologies and tools or comparable is preferred.

Functional Description: Prior experience in an analyst or developer role. Familiarity with web services, FTP, JMS, and other web integration technologies. Background in user experience, UI design, or HCI. Familiarity with software delivery methodologies such as agile/scrum. Working knowledge in application servers, web servers, operating systems, and web application architectural concepts. Supports configuration, deployment, and testing of enterprise software applications and relational databases. Strong problem solving and design skills. Strong communication and presentation skills. May work on any customer relationship management or low code tool supported by FAA.

Minimum Education: BA/BS with concentration in computer science, computer engineering, or technical or related field. Appian Certified Associate Developer certification or comparable.

Senior PIV Support Specialist

Minimum Experience: Ten years of experience with at least one year of PIV card diagnostics experience.

Functional Description: Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant. Attaches the copy of the completed Form I-9 when provided with the DOT F 1681. Reviews DOT F 1681 for accuracy and for authorized FAA sponsor signatures. Fingerprints applicants as needed. Photographs applicants as needed. Collects applicant’s investigative forms (if needed) and provides them to registrar. Documents information into the IMS or CMS identification media systems. Validates that the registrar (PSS) has authorized the issuance of the PIV card. Issues the ID card using the process specified by FAA authorized personnel including processing remote badges. Notifies applicant their card is ready for pickup. Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card. Provides applicant with information on safeguarding and reporting lost/stolen IDs. Files or scans the DOT form 1681. Provides assistance as required to other Personnel Security Specialists. As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process.

Other Requirements: Experience working with PIV provisioning software, PIV Card diagnosis experience is a must.

Experience with computer systems, applications and web applications, and Microsoft Office to include Outlook.

Good verbal and written communication skills to effectively deal with customers and diffuse potential problems.

Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

Mid PIV Support Specialist

Minimum Experience: Five years of related experience with at least one year of PIV card diagnostics experience.

Functional Description: Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant. Attaches the copy of the completed Form I-9 when provided with the DOT F 1681. Reviews DOT F 1681 for accuracy and for authorized FAA sponsor signatures. Fingerprints applicants as needed. Photographs applicants as needed. Collects applicant’s investigative forms (if needed) and provides them to registrar. Documents information into the IMS or CMS identification media systems.

Validates that the registrar (PSS) has authorized the issuance of the PIV card. Issues the ID card using the process specified by FAA authorized personnel including processing remote badges. Notifies applicant their card is ready for pickup. Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card. Provides applicant with information on safeguarding and reporting lost/stolen IDs. Files or scans the DOT form 1681.

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Provides assistance as required to other Personnel Security Specialists. As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process.

Other Requirements: Experience working with PIV provisioning software, PIV Card diagnosis experience is a must.

Experience with computer systems, applications and web applications, and Microsoft Office to include Outlook.

Good verbal and written communication skills to effectively deal with customers and diffuse potential problems.

Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: AA/AS in related field.

Junior PIV Support Specialist

Minimum Experience: Two years of experience with at least one year of PIV card diagnostics experience.

Functional Description: Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant. Attaches the copy of the completed Form I-9 when provided with the DOT F 1681. Reviews DOT F 1681 for accuracy and for authorized FAA sponsor signatures. Fingerprints applicants as needed. Photographs applicants as needed. Collects applicant’s investigative forms (if needed) and provides them to registrar. Documents information into the IMS or CMS identification media systems.

Validates that the registrar (PSS) has authorized the issuance of the PIV card. Issues the ID card using the process specified by FAA authorized personnel including processing remote badges. Notifies applicant their card is ready for pickup. Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card. Provides applicant with information on safeguarding and reporting lost/stolen IDs. Files or scans the DOT form 1681.

Provides assistance as required to other Personnel Security Specialists. As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process.

Other Requirements: Experience working with PIV provisioning software, PIV Card diagnosis experience is a must.

Experience with computer systems, applications and web applications, and Microsoft Office to include Outlook.

Good verbal and written communication skills to effectively deal with customers and diffuse potential problems.

Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: AA/AS in related field.

Senior Planner/Scheduler

Minimum Experience: Ten years of experience and three years of related experience.

Functional Description: Assembles weekly Accounting Reports. Assists with monthly Business Plan updates and accomplishments. Creates statistical reports to assist manager in workload balancing. Analyzes operational data through Microsoft Excel, Access, or similar products. Assists with proper destruction of records/shredding as instructed. Records meeting minutes. Distributes mail and other office correspondence. Reviews and tracks Freedom of Information Act / Privacy Act. Assist Deputy Director with daily routine administrative functions. Sets up Telecon bridges and Video Teleconferences for internal discussion as well as discussion meetings with external customers. Coordinates office supply and equipment requests for both current and new employees. Assists with inventory processes. Coordinates maintenance issues. Coordinates Building Services and maintenance.

Coordinates space allocation/cubicle reconfiguration or other space-related changes with building services.

Schedules and plans major, highly complex technical programs of extended duration. Understanding of Federal budget process and Federal/FAA procurement processes is necessary.

Other Requirements: Experience working with Microsoft Office, to include Outlook, and web applications. Good verbal and written communication skills to effectively deal with customers and diffuse potential problems. Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

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Mid Planner/Scheduler

Functional Description: Assembles weekly Accounting Reports. Assists with monthly Business Plan updates and accomplishments. Creates statistical reports to assist manager in workload balancing. Analyzes operational data through Microsoft Excel, Access, or similar products. Assists with proper destruction of records/shredding as instructed. Records meeting minutes. Distributes mail and other office correspondence. Reviews and tracks Freedom of Information Act / Privacy Act. Assist Deputy Director with daily routine administrative functions. Sets up Telecon bridges and Video Teleconferences for internal discussion as well as discussion meetings with external customers. Coordinates office supply and equipment requests for both current and new employees. Assists with inventory processes. Coordinates maintenance issues. Coordinates Building Services and maintenance.

Coordinates space allocation/cubicle reconfiguration or other space-related changes with building services.

Schedules and plans major, highly complex technical programs of extended duration. Understanding of Federal budget process and Federal/FAA procurement processes is necessary.

Other Requirements: Experience working with Microsoft Office, to include Outlook, and web applications. Good verbal and written communication skills to effectively deal with customers and diffuse potential problems. Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: AA/AS in related field.

Program Manager (Key Personnel)

Minimum Experience: Fifteen years of related experience.

Functional Description: The Program Manager is the most senior of the series and has responsibility for more than one project or has responsibility for a very large project. Strategically manages multi-faceted program, developing product and service vision. Is responsible for building and successfully maintaining integrated management structure and evaluating overall performance. Manages subcontractor and program financials. Meets regularly with government program manager to discuss performance, propose initiatives, and establish priorities.

Minimum Education: BA/BS in related field. Master’s degree can be substituted as 4 years of experience.

Mid Program Support Specialist

Minimum Experience: Five years of related experience.

Functional Description: Responsible for the effective administration of business operations for an office, department, or division. Supports the planning and implementation of information, business, and management projects, programs, or services. Uses discretion in organizing, analyzing, and reporting research results on a variety of subjects. Interfaces with internal/external customers and vendors to determine business or program support needs. May include billing/charge-back responsibilities. Serves as liaison between ASH representative and internal and external customers. Responsible for communicating promptly, professionally and managing expectations. Resolves client requests, questions, and provides analysis of situations. Participates in quality improvement activities. Records and analyzes trends. Develops reports as requested. Coordinates referrals to technical, professional, or service personnel for appropriate services, repairs, training, and follow-up. May perform property delegate functions to assist manager of accountable property to support ASH property custodians. Assists in maintaining documentation. Assures that acceptable administrative services are provided to the client within budget, on schedule and with a minimum of disruption. Carries out recurring office procedures independently.

Reviews outgoing materials and correspondence for internal consistency and conformance with office procedures;

assures that proper clearances have been obtained. Composes correspondence requiring some technical understanding.

Minimum Education: AA/AS in related field.

Junior Program Support Specialist

Minimum Experience: Two years of related experience.

Functional Description: Responsible for the effective administration of business operations for an office, J-11 department, or division. Supports the planning and implementation of information, business, and management projects, programs, or services. Uses discretion in organizing, analyzing, and reporting research results on a variety of subjects. Interfaces with internal/external customers and vendors to determine business or program support needs. May include billing/charge-back responsibilities. Serves as liaison between ASH representative and internal and external customers. Responsible for communicating promptly, professionally and managing expectations. Resolves client requests, questions, and provides analysis of situations. Participates in quality improvement activities. Records and analyzes trends. Develops reports as requested. Coordinates referrals to technical, professional, or service personnel for appropriate services, repairs, training, and follow-up. May perform property delegate functions to manager accountable property to ASH support property custodians. Assists in maintaining documentation. Assures that acceptable administrative services are provided to the client within budget, on schedule and with a minimum of disruption. Carries out recurring office procedures independently.

Reviews outgoing materials and correspondence for internal consistency and conformance with office procedures;

assures that proper clearances have been obtained. Composes correspondence requiring some technical understanding.

Minimum Education: AA/AS in related field.

Purchasing Specialist/Coordinator

Minimum Experience: Five years of related experience.

Functional Description: Participates in a wide variety of the more-complex procurement functions to ensure quality, efficiency, and timeliness of services provided. Depending on Specific assignments, must be capable of acting as the technical expert in the area of specialty. Serves as primary point of contact with suppliers to ensure equipment and materials are delivered to FAA offices nationwide. Follows up on assigned purchase orders to ensure adherence to terms and conditions. Initiates action, as required, to resolve any supplier problems which might adversely affect project requirements and schedules. Serves as liaison to the division manager in coordinating all procurement activities for the project. Plans and organizes all the procurement preparation activities to ensure that equipment, supplies and services are provided in a timely fashion and on a cost effective basis. Helps managers who coordinate annual advanced procurement planning and strategies. Responsible for performance evaluation of available products; conducts cost/benefit analysis; performs new product evaluations to ensure the maximum value for procurements. Serves as the Division manager’s representative, assists with contract modifications, provides technical/administrative assistance to other managers in the preparation of purchasing justifications. Conducts effective research, analyzes operating alternatives and prepares reports to expedite and enhance procurement activities. Completes a daily work report that outlines the work completed for the day. Maintains inventory of all purchases along with warranties and expiration dates of products and services and follows up with necessary renewal processes.

Other Requirements: Must have experience in using Government-approved third-party purchasing systems.

Knowledge of FAA inventory systems and Acquisition Management System is a plus.

Minimum Education: AA/AS in a related field. Advanced degrees can substitute for 4 years of work experience.

Security Assistant

Minimum Experience: Five years of related security experience.

Functional Description: Researches, develops and prepares instructions and other material regarding a wide range of security programs. Prepares and disseminates instructional material and products to increase security awareness and reinforce compliance with security policies. Plans and initiates special projects, conducts special studies. Queries relevant databases to gather information and distributes to appropriate groups within the office.

Electronically scans incoming documents into investigative databases to establishing internal records. Creates investigative file folders for all regulatory investigations. Establishes and maintains filing systems and ensure timely processing of data; ensures proper storage and availability of relevant documents. Maintains files as per expunction policies to archive or dispose. Analyzes bi-weekly Castle system data and Labor statistics to ensure integrity of data prior to final approval by management. Generates leave and labor distribution analysis reports.

Prepares travel authorizations and vouchers for all employee travel. Schedules internal meetings to include handling logistics, hand-outs, attendance sheets, and maintains applicable records. Coordinates in conjunction with management and documents annual employee notices/advisements per FAA policy.

Other Requirements: Experience working with computer systems, applications and web applications, and Microsoft

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Office, to include Outlook. Good verbal and written communication skills to effectively deal with customers and diffuse potential problems. Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines.

Minimum Education: AA/AS in a related field.

Senior SharePoint Developer

Minimum Experience: Ten years of related experience.

Functional Description: Manages ASH content and sites on SharePoint Online supported by FAA (AIT). Configures SharePoint services and settings. Manages content databases and creates new ones as required. Manages security for SharePoint sites and sub-sites by providing monthly permission reporting and ad-hoc permission reports.

Supports Business continuity / disaster recovery failover/failback. Tests and helps team to test SharePoint sites.

Monitors performance of SharePoint systems and provides reporting. Manages User Profile database and services.

Deploys custom developed and third-party SharePoint solutions and packages. Manages the SharePoint app catalogs. Manages site quotas and file size limits.

Reviews and monitors usage reports. Works on ways to improve portals performance. Recommends software and hardware enhancements. Upgrades SharePoint to newer versions as required. Documents current SharePoint configuration and architecture along with future planned enhancements.

Certifications/Other Requirements: Microsoft Certified Technology Specialist (MCTS) certification or equivalent.

Extensive experience working with SharePoint 2013, Microsoft Office SharePoint server 2010, Microsoft Office SharePoint Server (MOSS), Team Foundation Server (TSF) and Windows SharePoint Services (WSS) 3.0.

Minimum Education: BA/BS in Computer Science or related field. Master’s degree can be substituted as 4 years of experience.

Mid SharePoint Developer

Minimum Experience: Five years of related experience.

Functional Description: Application Developer/Programmer. Analyzes functional business applications and design specifications for functional activities. Develops codes, tests, and debugs new software or enhancements to existing software. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications required. Works with the technical staff to understand problems with software and then resolve them. Resolves customer complaints with the software and responds to suggestions for improvements and enhancements. Develops block diagrams and logic flow charts; prepares required documentation. Provides technical direction to programmers to ensure program deadlines are met.

Minimum Education: AA/AS in related field.

Software Architect (Key Personnel)

Minimum Experience: Fifteen years of technical experience, and at least five years of specialized experience.

Functional Description: Gathers customer technical and functional application requirements, including software engineering and gap analyses. Collaborates with division managers and system owners to ensure full understanding of system/application architecture and functional requirements. Creates and maintains programmatic and technical documentation to ensure efficient planning and execution. Provides technical guidance to software engineering team and collaborates with Systems Engineering team in overcoming technical obstacles. Plans for capacity management/demand management, migration planning and execution, and web application consolidation. Develops service-oriented architecture designs as needed. Works in a fast-paced environment performing designing, writing, editing, modifying, and debugging code. Possesses the ability to comprehensively problem solve independent of external guidance.

Certifications/Other Requirements: MCAD or equivalent certification. Must have demonstrated significant experience in development of web applications with ASP.Net, Cloud technologies or low code tools (such as Appian).

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Minimum Education: BA/BS in Technical, Engineering or Management field. Master’s degree can be substituted as 4 years of experience.

Senior Software Engineer

Minimum Experience: Ten years of technical experience, and at least five years of specialized experience.

Functional Description: Analyzes and studies complex system requirements. Designs software tools and subsystems to support software reuse and domain, analyses and manages their implementation. Manages software development and support using formal specifications, data flow diagrams and other accepted design techniques. Interprets software requirements and design specifications to code and integrates and tests software components. Estimates software development costs and schedule. May supervise a staff of programmers and/or other engineers. Works independently without direct supervision.

Certifications/Other Requirements: MCAD or equivalent certification. Must have demonstrated significant experience in development of web applications with ASP.Net, Cloud technologies or low code tools (such as Appian).

Minimum Education: BA/BS in Technical, Engineering or Management field. Master’s degree can be substituted as 4 years of experience.

Mid Strategic Planner

Minimum Experience: Five years of related experience.

Functional Description: Provides support to create a Strategic Plan based on ASH Senior Leadership Vision and develops requirements in support of the Strategic Plan to support future budget planning. Specific responsibilities include: Conducting analysis to support long-range planning related to the development and the integration of related learning technologies and information systems; Conducting analysis to address Strategic Gaps and Standardized Mission-Critical processes; Analyzing proposed doctrine, policy, and missions to identify possible gaps and risks when compared to existing doctrine, policy, and missions; Providing research and recommendations to support execution of mission-critical responsibilities; Providing recommendations for standardized procedures and reference guides to establish consistency in execution of mission-critical processes while streamlining mission performance; Examining current process variances and gaps, and recommending process redesign and change management activities; Identifying possible as-is/to-be gaps and risks, and documenting recommended mitigations.

Minimum Education: BA/BS in related field.

Subject Matter Expert (SME)

This is a highly specialized category to fulfill the occasional and short term needs of the FAA to acquire the services of a recognized expert in a particular discipline. SMEs shall represent specialized work and labor not otherwise identified. The qualifications for this specialized labor category will be determined on a case-by-case basis. Use of all SME labor categories require CO and COTR approval.

General Experience: Twenty-plus (IV) / fifteen (III) / ten (II) years of applicable experience. The description is the same for each of the three levels of SME.

Functional Description: Provides high-level subject matter expertise for work described in the program/task.

Provides advanced technical knowledge and analysis of high specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and/or implementation advice on complex problems which require a high-level knowledge of the subject matter for effective implementation.

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