AppxF-RFP325-420-AutomtdPayStations-Specs.xlsx
XLSX spreadsheet 61 KB Posted
- Attached to
- RFP 325-420 Automated Pay Stations
- Solicitation number
- 325-420
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
This document is a Request for Proposals (RFP) issued by the Washington State Parks and Recreation Commission (State Parks) for Automated Pay Stations, including hardware, software, and corresponding maintenance and operations services. The pay stations will be installed at various locations at State Parks properties to allow visitors to pay park fees immediately via credit card. The RFP includes detailed specifications for the pay station requirements, such as general features, cabinet design, customer online portal, display, interface, dispenser, credit card reader, security sensors, operating status monitor, transaction storage and processing, software functionality, reporting capabilities, and other technical and operational requirements. The RFP also outlines the evaluation criteria, mandatory and desirable requirements, and contract terms, including a minimum 5-year warranty and maintenance coverage. Bidders must provide detailed responses addressing how their proposed solutions meet each requirement, along with supporting documentation and samples where applicable.
The RFP specifies that the successful bidder will be responsible for all hardware, software, and peripheral components, as well as the overall solution implementation and management. Pricing terms include the ability to accept various payment methods, such as credit/debit cards, smart cards, and gift/loyalty cards. The RFP also includes detailed requirements related to credit card data processing, PCI compliance, and integration with the state's merchant bankcard services. Bidders must demonstrate their experience, technical capabilities, and compliance with state accessibility, security, and data retention policies.
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Instructions
| Offeror Instructions - please read the instructions below |
| In the 'Pay Station Requirements' tab (tabs are located along the bottom) - |
offerors must complete columns E, F, & G for all lines of this spreadsheet, indicated in green.
| 1 | Row 2 - Offeror's Name. Offerors should enter their business name in Row 2 |
| 2 | Column A - Requirement Number. This is the number applied to each requirement. |
| 3 | Column B - Requirement Category. A category name for a group of requirements |
| 4 | Column C - Requirement Description. A brief description of the specific requirement |
| 5 | Column D - Priority Levels. |
Offerors should review the following definitions:
● Mandatory: Mission critical requirement; cannot consider a solution that does not meet this requirement.
● Highly Desirable: Requirement supports necessary operations and the solution is less effective if this requirement is not met.
● Desirable: Requirement enhances functionality or quality of the solution and makes it more desirable 6 Column E - How Fully is the Requirement Met?
Offeror - from the drop down box, select if your proposed solution Fully Meets, Partially Meets, or Does Not Meet the requirement 7 Column F - Response Code.
Offeror - from the drop down box, select how your proposed solution meets each requirement, from the following options:
● Core - The proposed solution currently meets this requirement as part of the generally available solution (or configuration of the generally available solution).
● Customization - The proposed solution can meet the requirement through a customization or an add-on to the generally available solution. In the Written Response column describe customization needed, estimated level of complexity and timeline.
● Third Party - The proposed solution can meet this requirement through functionality provided by a third party. In the Written Response column, indicate if the third party functionality is live with any other Bidder's customers.
8 Column G - Written Response.
Offeror - In the Written Response column for every requirement that indicates 'Written Response Required', or requires customization, or is provided by a third party, or partially meets, provide a detailed written response that addresses how the proposed solution will meet the requirement. Limited responses may receive lower scoring than those that demonstrate understanding and mastery of the subject matter (see scoring guide below).
Note: Written responses so brief that they do not support an affirmative response may be considered inadequate for the purpose of meeting a mandatory requirement, or for application of scoring points.
Note: Offeror can include screen shots or separate documents as attachments, if appropriate. All attachments must be labeled with the Requirement ID number and the Written Response column must indicate the title of the attachment, page number and/or section title of where the information can be found.
| Evaluation - conducted by State Parks evaluation team |
| Evaluation of the Pay Station Requirements will occur in 2 ways, for mandatory requirements and desireable requirements. |
A description of the evaluation for each is described below.
Offerors should NOT fill anything in in columns H or I, which are reserved for evaluation H Mandatory Requirements.
The evaluation team will complete column H by yes or no.
Offerors whose solutions are confirmed to adequately meet the mandatory requirement will be awarded a 'yes'.
If the proposed solution does not adequately meet the requirement, will be awarded a 'no'.
After evaluating the mandatory requirements for all offerors, State Parks reserves the right to limit its continued evaluation to the top three (3) vendors whose solution meets the highest number of mandatory requirements.
I Desirable Requirements.
The evaluation team will complete column I by scoring points.
For each desirable requirement, State Parks evaluators will award either 5, 3, or 0 points.
- 5 points = fully meets the requirement
- 3 points = adequately meets the requirement
- 0 points = does not meet the requirement.
Pay Station Requirements Appendix F - RFP 325-420 Automated Pay Stations Specifications Spreadsheet (full instructions for completion are on the 'Instructions' tab)
| Bidder Name: | ||
| Requirement Number | Requirement | |
| Category | Functional Requirement Description | State Parks |
| Priority Level | How Fully is the Requirement Met? |
Offeror -from the drop down box, select either Fully Meets, Partially Meets, or Does Not Meet, for each requirement.
Offerors must select one option for every requirement. Response Code
Offeror -from the drop down box, select either Core, Customization, or Third Party, to describe how your proposed solution meets each requirement.
Offerors must select one option for every requirement. Written Response
Offeror - provide a description of how your proposed solution meets, has limitations, or does not meet each requirement.
If an offeror prefes to add attachments (written documents, spec sheets, and/or photos or diagrams) to aid in describing their proposed solution and its ability to meet requirements, please clearly identify which attachment State Parks is to look for each requirement. It is helpful if the attachment itself is also labeled with the Requirement Number they are responding to.
The Written Response column must indicate the title of the attachment, page number, and/or section title of where the response information can be found.
State Parks Evaluation - Mandatory Requirements
Offeror - DO NOT fill in this column.
This column is for State Parks evaluator use only.
The evaluation team will complete this column by yes or no.
Offerors who's solutions are confirmed to adequately meet the requirement will be awarded a 'yes'.
If the proposed solution does not adequately meet the requirement, will be awarded a 'no'.
After evaluating the mandatory requirements, State Parks reserves the right to limit its continued evaluation to the top three (3) vendors who's solution meets the highest number of mandatory requirements. State Parks Evaluation - Desirable or Highly Desirable Requirements
Offeror - DO NOT fill in this column.
This column is for State Parks evaluator use only.
The evaluation team will complete this column by scoring points.
For each requirement, State Parks evaluators will award either 5, 3, or 0 points.
- 5 points = fully meets the requirement
- 3 points = adequately meets the requirement
- 0 points = does not meet the requirement
| General Features | |||||
| 1 | General Features | The solution must be able to function as a single unit or operate in a networked environment using IP-based communications technology (digital cellular or ethernet). | MANDATORY | Written Response Required | |
| 2 | General Features | The solution must be supported by software applications allowing user manipulation of rate structure, system configuration, menu items, machine monitoring and transaction recording from a local or remote site. | MANDATORY | Written Response Required | |
| 3 | General Features | The solution must be supported by software applications for real-time credit card authorization and settlement with end-customer’s financial institutions. | MANDATORY | Written Response Required | |
| 4 | General Features | The solution must have security monitoring sensors that sends a signal to the local and remote location. | MANDATORY | Written Response Required | |
| 5 | General Features | The solution includes an operating status monitor that sends information to the local and remote locations regarding the current operating status of the solution. | MANDATORY | Written Response Required | |
| 6 | General Features | The solution should be powered using a battery, capable of operating using battery power only or by continually recharging the battery using solar and/or A/C power. | MANDATORY | Written Response Required | |
| 7 | General Features | The solutions hardware components and software are upgradable to slow down obsolescense. | MANDATORY | Written Response Required | |
| Pay Station Cabinet | |||||
| 8 | Pay Station Cabinet | The cabinet should be constructed of 10 gauge cold rolled steel with ¼” stainless steel security reinforcement around the lock area of door, or similarly durable secure cabinet. Written response required. | HIGHLY DESIRABLE | Written Response Required | |
| 9 | Pay Station Cabinet | The cabinet design allows for accessibility of internal components for maintenance or repair. | DESIRABLE | Written Response Required | |
| 10 | Pay Station Cabinet | The cabinet color should be a semi-gloss durable finish available in a standard gray or black, or the ability to choose a custom color. | DESIRABLE | Written Response Required | |
| 11 | Pay Station Cabinet | A durable wrap with more than one color and graphics is desirable. | |||
| Any additional cost for customization of machines should be included in the written response column. | DESIRABLE | Written Response Required | |||
| 12 | Pay Station Cabinet | The cabinet case front must include a large area where graphics can be applied to display instructions and additional information. | DESIRABLE | Written Response Required | |
| 13 | Pay Station Cabinet | The cabinet door should feature a flush mounted clear Lexan, or other approved high-impact plastic, cover providing protection for the display or similar grade of protection, please describe. | HIGHLY DESIRABLE | Written Response Required | |
| 14 | Pay Station Cabinet | Access to the cabinet shall require a lock or other similar security measure to gain access. | MANDATORY | Written Response Required | |
| 15 | Pay Station Cabinet | The cabinet must be configurable for either in-ground or surface mounting. | MANDATORY | Written Response Required | |
| 16 | Pay Station Cabinet | The cabinet must able to accommodate multiple conduit connections. | HIGHLY DESIRABLE | Written Response Required | |
| 17 | Pay Station Cabinet | The unit will be out in the weather, unprotected, in most applications. The unit must be able to operate in extreme weather conditions, which may require internal heating/insulation/cooling elements. | MANDATORY | Written Response Required | |
| Customer Online Portal | |||||
| 18 | Customer Online Portal | Solution allows customers to self manage parking (e.g., locate available parking, purchase permits, view and pay citations, submit appeals) through a secure website or iOS, Android, and Windows mobile applications. | DESIRABLE | Written Response Required | |
| 19 | Customer Online Portal | Solution offers pay-by-phone and pay-by-plate functionality. | DESIRABLE | Written Response Required | |
| Pay Station Display | |||||
| 20 | Pay Station Display | The front display shall have high contrast visibility for the user or a way to activity high contract visibility by a visually impaired user at the beginning of machine use. | MANDATORY | Written Response Required | |
| 21 | Pay Station Display | The display shall be lighted for improved readability during low/no light conditions. | MANDATORY | Written Response Required | |
| 22 | Pay Station Display | The display shall be designed to prevent damage due to moisture, extreme cold and hot weather conditions. | MANDATORY | Written Response Required | |
| Pay Station Interface | |||||
| 23 | Pay Station Interface | The unit shall have programmable buttons for a variety of fees, and combinations of fees. | MANDATORY | Written Response Required | |
| 24 | Pay Station Interface | The unit shall have an “ATM-style” keypad or functionally equivalent. | HIGHLY DESIRABLE | Written Response Required | |
| 25 | Pay Station Interface | The display interface will clearly designate one button as the “Cancel” function or a similar equivalent. | HIGHLY DESIRABLE | Written Response Required | |
| Pay Station Dispenser | |||||
| 26 | Pay Station Dispenser | The dispenser(s) will be constructed of a stainless steel or a similar durable rust-proof material. | HIGHLY DESIRABLE | Written Response Required | |
| 27 | Pay Station Dispenser | The dispenser(s) will be mounted to the front door. | HIGHLY DESIRABLE | Written Response Required | |
| 28 | Pay Station Dispenser | The dispenser(s) will include a clear Lexan, or equivalent, door. | HIGHLY DESIRABLE | Written Response Required | |
| 29 | Pay Station Dispenser | The solution shall dispense physical receipts and or product. | HIGHLY DESIRABLE | Written Response Required | |
| 30 | Pay Station Dispenser | The dispenser(s) shall be resistant to water or condensation, and have evacuation holes in the event that water or condensation does infiltrate a dispensing area. | HIGHLY DESIRABLE | Written Response Required | |
| Pay Station |
Credit Card Reader
| 31 | Pay Station Credit Card Reader | Reads Track II encoded mag stripe cards. | MANDATORY | Written Response Required |
| 32 | Pay Station Credit Card Reader | Pay station credit card reader is easily accessible for serviceability. | DESIRABLE | Written Response Required |
| 33 | Pay Station Credit Card Reader | What tamper-resistant features does your solution incorporate? | MANDATORY | Written Response Required |
| Pay Station |
Hybrid Card Reader
| 34 | Pay Station Hybrid Card Reader | Reads Track II encoded mag stripe cards and ISO 7816 SmartCards. | HIGHLY DESIRABLE | Written Response Required |
| 35 | Pay Station Hybrid Card Reader | Hybrid card reader is easily accessible for serviceability. | HIGHLY DESIRABLE | Written Response Required |
| Pay Station Printer | ||||
| 36 | Pay Station Printer | Printer stores the dot pattern structure in an EPROM & FONT prom. | DESIRABLE | Written Response Required |
| 37 | Pay Station Printer | Printer is easily removed for servicing and replacement. | DESIRABLE | Written Response Required |
| 38 | Pay Station Printer | Receipt length is adjustable with industry standard widths available. | DESIRABLE | Written Response Required |
| 39 | Pay Station Printer | The solution must be capable of printing a short term (paper) receipt and a long term (window sticker or annual pass) document. |
Please provide samples if available.
| note: all printed materials must be free of bisphenols. | HIGHLY DESIRABLE | Written Response Required | |||
| 40 | Pay Station Printer | Solution printer has a material option that dispenses a printed product of suitable durability to remain fully legible in a vehicle for up to one year. Material in this period can remain legible while withstanding exposures to UV light, cold weather, hot weather below 180 degrees farenheit and resist tearing. Please elaborate on the durability options of the printed material. | |||
| ** All printed materials must be free from Bisphenols. | HIGHLY DESIRABLE | Written Response Required | |||
| Pay Station Processor | |||||
| 41 | Pay Station Processor | Does your solution have a mode or feature for ultra-low-power operation? | HIGHLY DESIRABLE | Written Response Required | |
| Pay Station Solar Power Charging | |||||
| 42 | Pay Station Solar Power Charging | The solution offers a Solar Power Charging feature consisting of a 20-Watt solar panel, or better, and mounting hardware. Please elaborate on any solar power options your equipment has. | HIGHLY DESIRABLE | Written Response Required | |
| Pay Station Security Sensors | |||||
| 43 | Pay Station Security Sensors | Detects door opening and sends event to specified users at local and remote locations. | MANDATORY | Written Response Required | |
| 44 | Pay Station Security Sensors | The door open sensor is set to activate when the front door is opened 1/8" or more. | DESIRABLE | Written Response Required | |
| 45 | Pay Station Security Sensors | Detects case intrusion, shock or vibration and sends event to local and remote locations. | MANDATORY | Written Response Required | |
| 46 | Pay Station Security Sensors | Solution security sensors offer configurable sensitivity to guard against false alarms or false event notification. | HIGHLY DESIRABLE | Written Response Required | |
| Pay Station Operating Status Monitor | |||||
| 47 | Pay Station Operating Status Monitor | Detects and sends event messages to local and/or remote locations, including printer/paper faults, and power management faults. | MANDATORY | Written Response Required | |
| Pay Station Transaction Storage | |||||
| 48 | Pay Station Transaction Storage | Unit data is automatically communicated to the local and remote locations (for consolidation and storage). | MANDATORY | Written Response Required | |
| 49 | Pay Station Transaction Storage | Separate data structures are assigned for storage of transactions, operating status, system configuration, security, diagnostic and other types of data. | MANDATORY | Written Response Required | |
| 50 | Pay Station Transaction Storage | Credit Card transaction data must be encrypted in compliance with the Payment Card Industry (PCI) Data Security Standards (DSS). | MANDATORY | Written Response Required | |
| Pay Station Transaction Processing | |||||
| 51 | Pay Station Transaction Processing | The system supports a minimum of two transaction processing modes; on-line, and networked (hard-wired). | MANDATORY | Written Response Required | |
| Credit Card Transaction and Processing Requirements | |||||
| 52 | Credit Card Transaction and Processing Requirements | State Parks is required to utilize the state’s master contract for merchant bankcard services, managed by the Washington Office of the State Treasurer (OST). The current contract uses Key Bank as the acquiring bank and the First Data gateway for authorization and settlement. System must be able to change processors if this contract changes. The successful offeror is fully responsible for all required certifications, registrations and conversion costs related to this throughout the contract term. | MANDATORY | Written Response Required | |
| 53 | Credit Card Transaction and Processing Requirements | PCI Compliance Requirement. Bidder hardware, software, middleware, processors, and/or gateways must be fully compliant with all Payment Card Industry Data Security Standards (PCI DSS) issued by the official Payment Card Industry Security Standards Council at the time of bid submission. Compliance must be maintained during the life of the contract. | MANDATORY | Written Response Required | |
| 54 | Credit Card Transaction and Processing Requirements | A copy of the Attestation of Compliance (AOC) that validates compliance with PCI DSS for all certifiable components completed by an approved Qualified Security Assessor (QSA) must be included with the Bidder’s proposal as part of Exhibit D. An updated Attestation of Compliance must be submitted annually throughout the contract term. | MANDATORY | Written Response Required | |
| 55 | Credit Card Transaction and Processing Requirements | Bidder must show their solution is 100% PCI compliant end-to-end by providing scan results of an Approved Scanning Bidder (ASV). This should include quarterly results from an external network vulnerability scan and annual results from external penetration testing. | MANDATORY | Written Response Required | |
| 56 | Credit Card Transaction and Processing Requirements | Bidder shall provide, upon request by customer, information such as the pay station IP addresses or the technological equivalent to enable the customer ASV vendors to perform quarterly and annual scans required for PCI compliance. | MANDATORY | Written Response Required | |
| 57 | Credit Card Transaction and Processing Requirements | Bidder application and software must be registered/certified/approved by both Key Bank and First Data. Bidder shall provide the name, version number and certification proof for all credit card interfacing software, hardware, processors, middleware, gateways, etc. with Bidder’s proposal. Bidder shall also submit a flow chart of the credit card process from the Bidder’s system to First Data and identify the First Data platform to be used. | MANDATORY | Written Response Required | |
| 58 | Credit Card Transaction and Processing Requirements | A separate merchant identification number is required for each field location. This requirement is not negotiable. If there are multiple terminals at one physical location, one MID will be issued with separate terminal identification numbers for each terminal. | MANDATORY | Written Response Required | |
| 59 | Credit Card Transaction and Processing Requirements | The successful Bidder does not receive any state funds into their bank or merchant accounts, nor is there any transfer of funds from the Bidder to the state related to customer payments unless erroneously received. | MANDATORY | Written Response Required | |
| 60 | Credit Card Transaction and Processing Requirements | All credit card transactions must be sent from the Bidder to the state’s processor (currently Key Bank using First Data’s North and Nashville platforms) daily. | MANDATORY | Written Response Required | |
| 61 | Credit Card Transaction and Processing Requirements | Solution customer shall pay any merchant fees imposed by the contracted merchant bank (Key Bank) and processor (First Data for State Agencies). | MANDATORY | Written Response Required | |
| 62 | Credit Card Transaction and Processing Requirements | The Bidder shall be responsible for all merchant fees or processing fees imposed by interfacing software, processors, middleware or gateways used by the Bidder other than Key Bank and First Data. | MANDATORY | Written Response Required | |
| 63 | Credit Card Transaction and Processing Requirements | Credit card numbers shall be encrypted/masked in the system and reports except for 4 digits on either end of the credit card number. | MANDATORY | Written Response Required | |
| 64 | Credit Card Transaction and Processing Requirements | The System must include a component that will allow authorized staff to research all credit card transactions that originate from any location in the system based on date of transaction, last four (4) digits of the credit card number, amount of transaction, or customer last name. The search must return, at a minimum, transaction number for the transaction, item purchased and location where transaction occurred. | MANDATORY | Written Response Required | |
| 65 | Credit Card Transaction and Processing Requirements | Credit Card Research – System must provide a report that will provide information on all credit card transactions for a date range based on the last four digits of the credit card that are entered by the user. The report will return a transaction date, transaction amount, customer ID and name, first four and last four digits of the credit card number, charge location and a /transaction/receipt number so the transaction can be located in the system. | MANDATORY | Written Response Required | |
| Automated Pay Station Software | |||||
| 66 | Automated Pay Station Software | Solution must provide functionality for system networking and network access. | MANDATORY | Written Response Required | |
| 67 | Automated Pay Station Software | The solution must allow for multiple purchases in the same customer session. Example: a purchase along with a donation | HIGHLY DESIRABLE | Written Response Required | |
| 68 | Automated Pay Station Software | The solution must give authorized users the ability to remotely modify product selection or allow for remote changes in offered products. | HIGHLY DESIRABLE | Written Response Required | |
| 69 | Automated Pay Station Software | The solution allows for different product offerings in different machines. | HIGHLY DESIRABLE | Written Response Required | |
| 70 | Automated Pay Station Software | The solution has an enforcement user interface for authorized employee users. | DESIRABLE | Written Response Required | |
| 71 | Automated Pay Station Software | Solution software interface is fully compatible with credit / smart card processing. | MANDATORY | Written Response Required | |
| 72 | Automated Pay Station Software | Pay station software allows for remote or localized unit diagnostics. | MANDATORY | Written Response Required | |
| 73 | Automated Pay Station Software | The solution allows for local database management. | HIGHLY DESIRABLE | Written Response Required | |
| 74 | Automated Pay Station Software | The solution allows for pay station maintenance, audit reports and stall information accessible from the front display/keyboard and remotely from back-office network interface. | MANDATORY | Written Response Required | |
| Reports | |||||
| 75 | Reports | The solution offers administrator or authorized user network access to generate reports remotely. | MANDATORY | Written Response Required | |
| 76 | Reports | The solution allows for reports to be generated by an administrator, technician, or authorized user by accessing the solution hardware. | HIGHLY DESIRABLE | Written Response Required | |
| 77 | Reports | Reports must be exportable into Microsoft Excel, Word, csv, or similar format. Please list any other formats to which information is exportable. | MANDATORY | Written Response Required | |
| 78 | Reports | The solution allows for reports generated on enforcement details by location. | HIGHLY DESIRABLE | Written Response Required | |
| 79 | Reports | The solution allows report information to be visually depicted using graphs and charts. | HIGHLY DESIRABLE | Written Response Required | |
| 80 | Reports | The solution is capable of providing the following report: summary of revenue collections by designated location or individual machine and statewide during a specific time period. | HIGHLY DESIRABLE | Written Response Required. |
Include sample copy of report if available.
81 Reports The solution is capable of providing the following report: parking location usage by specified purchase increments and time of purchase for a specified time period. HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
82 Reports The solution is capable of providing the following report: detailed listing of all transactions for a designated location or individual machine and statewide summary of all transactions for a specified time period. HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
83 Reports The solution is capable of providing the following report: the number of paid parking passes sold for a designated location or individual stall for a specific time period (graph of this information is preferred). HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
84 Reports The solution is capable of providing the following report: daily parking or individual machines and as a statewide summary, the usage by total daily revenue for a specified time period (graph of this information is preferred). HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
85 Reports The solution is capable of providing the following report: average paid parking passes for a group of machines or designated locations for a specified time period (graph of this information is preferred). HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
86 Reports The solution allows all summaries, graphs, and charts to be set to differentiate between credit card and smart card transactions (visual depiction using graphs and charts of this information is preferred). HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
87 Reports The solution must allow for remote authorized users to reconcile payments and sales at the end of each day. MANDATORY Written Response Required.
Include sample copy of report if available.
88 Reports The solution allows for sales data for specific revenue source types (e.g., boat launch, Discover pass, etc.) by designated location, payment method, by date or range of dates. HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
89 Reports The solution must have reports summarizing and detailing transaction data for all transactions. Credit card transactions must reconcile to the system transaction files sent to the State Merchant Bank for settlement/deposit by location/merchant identification numbers(MID). HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
90 Reports The solution offers the ability to run various reports for one designated location or all locations for one date or a range of dates. HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
| 91 | Reports | The solution allows reports to be run with the following data elements: date, location name, location number, MID, revenue source code, revenue source name, and amount. | ||
| If report is run for multiple dates, data should be grouped by date, then location name and a total by date and total for all dates for each location and report the total revenue for all dates and all locations at the end of the report. | HIGHLY DESIRABLE | Written Response Required. |
Include sample copy of report if available.
92 Reports If a third party credit card processor is used, access to the reporting tool used by the processor is required for reconciliation purposes. HIGHLY DESIRABLE Written Response Required.
Include sample copy of report if available.
93 Reports The solution reports must mask the credit card number and reveal no more than the first four or last four digits of the credit card number. Masking of all numbers except the last four digits is preferred. MANDATORY Written Response Required.
Include sample copy of report if available.
| Mounting & Hardware | ||||
| 94 | Mounting & Hardware | All hardware components of the solution should be securely mounted or installed. Please elaborate in writing with specific details. | MANDATORY | Written Response Required |
| 95 | Mounting & Hardware | The solution should be vandal-resistant. Please elaborate in writing with specific details and product features. | MANDATORY | Written Response Required |
| Internet Based Payment Application | ||||
| 96 | Internet Based Payment Application | The solution has an internet accessible application that allows users to pay for parking or docking via an internet connection. | DESIRABLE | Written Response Required |
| 97 | Internet Based Payment Application | If the solution offers an internet based application is the application interface optimized for mobile phone (responsive design) use? | HIGHLY DESIRABLE | Written Response Required |
| 98 | Internet Based Payment Application | The payment application solution provides users a unique transaction ID and instructions immediately after purchase. | HIGHLY DESIRABLE | Written Response Required |
| 99 | Internet Based Payment Application | The payment application integrates with any enforcement software to provide staff the ability to check a license plate number or boat registration number against purchases in the past 1-14 days. | HIGHLY DESIRABLE | Written Response Required |
| General Software Specs Hosted System Management Software | ||||
| 100 | General Software Specs Hosted System Management Software | The solution offers a web-based administration system interface with the ability to set individual and combinable vend items, rate tables, attributes and parameters, and manage system access and permissions. | MANDATORY | Written Response Required |
| 101 | General Software Specs Hosted System Management Software | System admin interface shall be MS Windows-compatible, requiring a standard PC workstation or laptop and be responsive while viewed in a major web browser. | MANDATORY | Written Response Required |
| 102 | General Software Specs Hosted System Management Software | System will have appropriate backup systems to ensure business continuity and guard against data corruption and loss due to system failures. | MANDATORY | Written Response Required |
| 103 | General Software Specs Hosted System Management Software | Software shall allow authorized users to select the rate for each individual day and have the ability to designate a day closed, or free parking day. | MANDATORY | Written Response Required |
| 104 | General Software Specs Hosted System Management Software | Software shall include the ability to set fees or combination of fees. | MANDATORY | Written Response Required |
| 105 | General Software Specs Hosted System Management Software | Software shall allow authorized users to assign a minimum three character, alpha numeric, designation for each Pay Station. | MANDATORY | Written Response Required |
| 106 | General Software Specs Hosted System Management Software | Software shall enable authorized users to customize the time zone or adjust the time or date of the solution remotely. | MANDATORY | Written Response Required |
| 107 | General Software Specs Hosted System Management Software | Software shall allow authorized user to select what to do in the event of a printer error. | MANDATORY | Written Response Required |
| 108 | General Software Specs Hosted System Management Software | Software shall allow authorized users to set an access code for the enforcement interface of the solution. | MANDATORY | Written Response Required |
| 109 | General Software Specs Hosted System Management Software | Pay station display is either preprogrammed to time-out due to user inactivity or allows authorized users or administrators to set an inactivity time-out for the backlight on the Pay Station display. | MANDATORY | Written Response Required |
| 110 | General Software Specs Hosted System Management Software | Software shall allow authorized users to modify the top line of printed receipts with at least 24 characters of editable space. | MANDATORY | Written Response Required |
| 111 | General Software Specs Hosted System Management Software | Software shall allow authorized users to modify at least 3 lines, with 24 characters per line, on a refund ticket. | MANDATORY | Written Response Required |
| 112 | General Software Specs Hosted System Management Software | Software shall allow users to set an “out of service” phone number. | MANDATORY | Written Response Required |
| 113 | General Software Specs Hosted System Management Software | Software shall allow users to preset periods of time throughout the year, to charge a special rate (I.e. higher rates in summer). | MANDATORY | Written Response Required |
| General Software Specs Printed Receipts Requirements | ||||
| 114 | General Software Specs Printed Receipts Requirements | Prints a paper receipt to customer that captures full financial details and complies with state law and merchant operating procedures, i.e., machine name and location (city and state), date of the transaction, description of the item purchased, item price, state/local taxes, total amount paid, form of payment (cash, Visa, MasterCard), and if credit card payment include the authorization approval code. | MANDATORY | Written Response Required |
| 115 | General Software Specs Printed Receipts Requirements | State law (RCW 19.200.010 and 63.14.123) requires that no more than the last five digits of the credit card account number are printed on a credit card receipt to the cardholder and that the credit card expiration date does not print on a credit card receipt to the cardholder | MANDATORY | Written Response Required |
| 116 | General Software Specs Printed Receipts Requirements | All data elements provided on the paper receipt must be available in report form. | HIGHLY DESIRABLE | Written Response Required |
| 117 | General Software Specs Printed Receipts Requirements | Printer must be capable of printing on paper containing a watermark. | HIGHLY DESIRABLE | Written Response Required |
| 118 | General Software Specs Printed Receipts Requirements | Backside of printer paper must be capable of being pre-printed with customer content (in ink or functional equivalent). | MANDATORY | Written Response Required |
| General Software Specs Remote and Local User Interface | ||||
| 119 | General Software Specs Remote and Local User Interface | The solution offers system data (including transactions, security events, bank settlements, audit reports and enforcement information) stored in a relational database and accessible to agency users in near real time. | DESIRABLE | Written Response Required |
| 120 | General Software Specs Remote and Local User Interface | The solution has a feature warning of possible credit card reader faults or system level faults based on historic daily activity statistics. | DESIRABLE | Written Response Required |
| 121 | General Software Specs Remote and Local User Interface | The solution sends configuration tables to the local user & Pay Station, including but not limited to diagnostic levels and bad card files. | DESIRABLE | Written Response Required |
| 122 | General Software Specs Remote and Local User Interface | The solution has a feature designating the time any new configuration will take effect. | DESIRABLE | Written Response Required |
| 123 | General Software Specs Remote and Local User Interface | The solution has the ability to set the diagnostic level to none, error, warning or information. | HIGHLY DESIRABLE | Written Response Required |
| 124 | General Software Specs Remote and Local User Interface | The solution offer the ability to view the network status and indicate which Pay Stations are currently on-line or offline. | HIGHLY DESIRABLE | Written Response Required |
| 125 | General Software Specs Remote and Local User Interface | The solution offers the ability to remotely monitor the status, audit, power, and solution version. | HIGHLY DESIRABLE | Written Response Required |
| 126 | General Software Specs Remote and Local User Interface | The solution offers the ability to view the current audit totals, current grand totals including; credit card, smart card, refunds and overpayment(s). | DESIRABLE | Written Response Required |
| 127 | General Software Specs Remote and Local User Interface | The solution offers the ability to view the current status of the following items; Card Reader: present/not present, Door: open/closed, Lock: open/closed, Peripheral Power: on/off, Watchdog Timer. | HIGHLY DESIRABLE | Written Response Required |
| 128 | General Software Specs Remote and Local User Interface | The solution offers the ability to modify passwords required to initiate entrance to communications software and access and log on to remote systems. | MANDATORY | Written Response Required |
| General Software Specs Rate Testing | ||||
| 129 | General Software Specs Rate Testing | The solution software allows for testing the operation of a rate structure for credit card and smart card payments. | HIGHLY DESIRABLE | Written Response Required |
| Credit Card Data Processing | ||||
| 130 | Credit Card Data Processing | Transactions can be processed in “online” (real-time) or batched in “offline” mode. | MANDATORY | Written Response Required |
| 131 | Credit Card Data Processing | Visa, Discover and MasterCard are supported. | MANDATORY | Written Response Required |
| 132 | Credit Card Data Processing | Processing software generates a log of all transactions and allows the log to be printed. | MANDATORY | Written Response Required, include sample copy of log. |
| Communications Specs Digital Cellular or Broadband Communications | ||||
| 133 | Communications Specs Digital Cellular or Broadband Communications | Communications specifications include the following features; register with Internet, digital cellular network (e.g. LTE) or broadband, transmit/receive secure data packets, error checking and correction. | MANDATORY | Written Response Required |
| 134 | Communications Specs Digital Cellular or Broadband Communications | Password protected set-up and configuration. | MANDATORY | Written Response Required |
| 135 | Communications Specs Digital Cellular or Broadband Communications | In online operation all transactional and event data are transmitted to the Central Control Unit in real-time. | MANDATORY | Written Response Required |
| Machine Operations & Maintenance - General Specifications | ||||
| 136 | Machine Operations & Maintenance - General Specifications | Bidder or subcontractor shall provide machine maintenance and repair at all of customers vending locations across the State of Washington.* |
| *While customer agents shall cooperate in troubleshooting problems or to perform simple tasks (e.g., changing printer paper), machine maintenance and repair is not the responsibility of customer. | MANDATORY | Written Response Required | |||
| 137 | Machine Operations & Maintenance - General Specifications | Solution hardware should be available for use 365 days a year. | |||
| If out of order, remote support towards resolution must occur within 48 hours. If onsite support is required, it must occur within 5 business days. | HIGHLY DESIRABLE | Written Response Required | |||
| 138 | Machine Operations & Maintenance - General Specifications | Bidder is able to coordinate with Agency for accessibility to the machine site for servicing on a given day. | DESIRABLE | Written Response Required | |
| 139 | Machine Operations & Maintenance - General Specifications | Maintaining connectivity and management of connectivity/cellular service providers is the responsibility of the Bidder. | MANDATORY | Written Response Required | |
| 140 | Machine Operations & Maintenance - General Specifications | Solution will be updated to the vendors most current version for the duration of the product warranty, with software and security patches and releases, firmware updates, deprecated hardware component replacements and new industry payment card offerings. | MANDATORY | Written Response Required | |
| 141 | Machine Operations & Maintenance - General Specifications | Bidder shall provide a detailed report at least monthly showing machine(s) that were serviced, and the nature of any problem and the repair. | DESIRABLE | Written Response Required | |
| 142 | Machine Operations & Maintenance - General Specifications | Bidder shall provide a monthly report of instances where machines failed to accept a payment method (e.g., in the case of cellular interference), to assist in diagnosing and mitigating underlying causes for these failures that may result in a loss of business revenue for the agency. | DESIRABLE | Written Response Required | |
| Training | |||||
| 143 | Training | Bidder provides electronic training manuals and system documentation. | HIGHLY DESIRABLE | Written Response Required | |
| 144 | Training | Bidder provides training to customer personnel regarding the use, user operation, and troubleshooting of solution hardware and software. | MANDATORY | Written Response Required | |
| Warranty, |
Maintenance, & Support
| 145 | Warranty, Maintenance, | |||||
| & Support | Bidder will be responsible for transporting, supplying and installing any physical system and hardware. | MANDATORY | Written Response Required | |||
| 146 | Warranty, Maintenance, | |||||
| & Support | State Parks requires full warranty covering all software and hardware with a minimum of five (5) years coverage from the date of installation and protection from obsolescence. | |||||
| Attach all applicable solution hardware warranties, and processes for hardware upgrades. | HIGHLY DESIRABLE | Written Response Required | ||||
| 147 | Warranty, Maintenance, | |||||
| & Support | Bidder provides on-call support via e-mail and phone for all applications during normal business hours Monday-Friday 8:00 AM - 5:00 PM (PST). Please attach a copy of your standard Service Level Agreement. | MANDATORY | Written Response Required | |||
| 148 | Warranty, Maintenance, | |||||
| & Support | In the written response column, describe any additional costs for after hours support services, including weekends and after-hours support. | MANDATORY | Written Response Required | |||
| Data Retention | ||||||
| 149 | Data Retention, Access & Use | Solution provides a method for customer to comply with Disposition Authority Number GS 01001 and GS 07003 in the State Government General Records Retention Schedule. Records must be retained for a full 6-year cycle. After the cycle is complete, the data is purged from the system and destroyed. | MANDATORY | Written Response Required | ||
| Disaster Recovery | ||||||
| 150 | Disaster Recovery | Bidder to provide a plan on how the solution would be recovered in the event of a disaster that adheres to the OCIO Disaster Recovery and Business Resumption Planning Guidelines, at a minimum. | MANDATORY | Written Response Required | ||
| 151 | Disaster Recovery | Solution meets Business Continuity & Disaster Recovery minimum requirements of 72 hours Recovery Time Objectives (RTO). | HIGHLY DESIRABLE | Written Response Required | ||
| 152 | Disaster Recovery | Solution meets Business Continuity & Disaster Recovery minimum requirements of 24 hour Recovery Point Objective (RPO). | HIGHLY DESIRABLE | Written Response Required | ||
| Prime Contractor | ||||||
| 153 | Prime Contractor | Bidder shall perform its duties as prime contractor which includes devices, all peripheral hardware, software and overall solution. | MANDATORY | Written Response Required | ||
| Accessibility | ||||||
| 154 | Accessibility | Solution complies with the State of Washington accessibility policy and standards, found here: https://watech.wa.gov/accessibility | HIGHLY DESIRABLE | Written Response Required | ||
| 155 | Accessibility | Describe or provide documentation on how the solution meets State of Washington minimum level of compliance for accessibility, Web Content Accessibility Guidelines (WCAG) 2.0 Level AA compliance, found here: https://www.w3.org/TR/WCAG20/ |
Attach the following:
•Voluntary Product Accessibility Self-Assessment (VPAT).
VPAT can be found at http://www.itic.org/policy/accessibility/
| •Evidence of successful independent 3rd party testing to WCAG 2.0 Level AA standards. | HIGHLY DESIRABLE | Written Response Required | |||
| 156 | Accessibility | System generated reports must meet the accessibility standards. | HIGHLY DESIRABLE | Written Response Required | |
| Financial | |||||
| 157 | Financial | Solution Point of Sale terminals must be Europay, MasterCard and Visa (EMV) compliant. | MANDATORY | Written Response Required | |
| 158 | Financial | The solution is capable of accepting payment via ISO 7816 SmartCards | DESIRABLE | Written Response Required | |
| 159 | Financial | The solution is capable of accepting debit card. | MANDATORY | Written Response Required | |
| 160 | Financial | The solution is capable of accepting payment via Gift/Loyalty Card | DESIRABLE | Written Response Required | |
| 161 | Financial | The solution features a paper audit trail, supported by an electronic record of all transactions. | MANDATORY | Written Response Required | |
| 162 | Financial | Solution complies with current Payment Application Data Security Standard (PA-DSS). | MANDATORY | Written Response Required | |
| 163 | Financial | Bidder to complete a AICPA Statement of Standards for Attestation Engagement (SSAE) No.18 Service Organization Control (SOC) 1 type II report on a fiscal year cycle. Fiscal year cycle must be identified. Attach a copy of SOC 1 type II report. | MANDATORY | Written Response Required | |
| Security | |||||
| 164 | Security | All data must be stored and transmitted in the contiguous United States of America only. No offshore data transmission (e.g. for support services) or storage (e.g. hosted site or backup, disaster recovery). * Must be able to comply with WA state sanctioned country list | HIGHLY DESIRABLE | Written Response Required | |
| 165 | Security | Solution is SOC 2 Type II compliant. Attach a copy of the Standards for Attestation Engagement (SSAE) SOC 2 type II report if available. | HIGHLY DESIRABLE | Written Response Required | |
| 166 | Security | All data transfer must be encrypted using 256 bit (or higher) TLS 1.2 for HTTP traffic and SSH version 3 for any batch or real-time non-http transfers. SSL certificates must be a minimum SHA 256 and signed by a trusted third party; no self-signed certificates. | MANDATORY | Written Response Required | |
| 167 | Security | Solution provides the ability to integrate with Microsoft Entra ID to authenticate user system access.* |
| *State of Washington agencies require this ability for employees access to vendor administrative portals. | MANDATORY | Written Response Required | |||
| 168 | Security | Solution provides the ability to support optional authorization decisions based on group membership in Microsoft Entra ID. | HIGHLY DESIRABLE | Written Response Required | |
| 169 | Security | Solution provides auto-provisioning of State Park user accounts in vendor system(s) - System for Cross-Domain Identity Management (SCIM). | HIGHLY DESIRABLE | Written Response Required | |
| 170 | Security | Solution requires unique logons and passwords to authorized users. | MANDATORY | Written Response Required | |
| 171 | Security | Customer requires encryption of our data when at rest in Bidder storage. Decryption of data at rest must be under control of the application and not a storage platform. | MANDATORY | Written Response Required | |
| 172 | Security | Solution must segregate different customers data. | MANDATORY | Written Response Required | |
| 173 | Security | Bidder must have background checks for staff who can access customer data. | MANDATORY | Written Response Required | |
| 174 | Security | Bidder must conduct regular vulnerability assessments of their solution including the application code and infrastructure used by the application. | MANDATORY | Written Response Required | |
| 175 | Security | Bidder must have an incident response process that follows NIST standards and includes breach detection, breach notification and breach response. The process must include notification to customer as defined in the contract. | MANDATORY | Written Response Required | |
| 176 | Security | Bidder must annually attest that their systems are in compliance with OCIO Security Policys and Standards (formerly OCIO 141.10) (this is a state agency customer requirement) to any active customers and provide information on how they will continually test, and provide evidence, that compliance is maintained. | MANDATORY | Written Response Required |
&16Automated License Plate Recognition (ALPR) Parking Management System
&16Parking Hardware, Software, & Maintenance Requirements - Exhibit B2 https://watech.wa.gov/sites/default/files/2023-12/502g.pdfhttps://www2.sos.wa.gov/_assets/archives/recordsmanagement/state-government-general-records-retention-schedule-v.6.2-(august-2021).pdf?_gl=1*pehd28*_ga*MTEzMDkyNjA5MC4xNzI2NzU0NTAz*_ga_7B08VE04WV*MTcyODQzMDcyNi4xLjEuMTcyODQzMDc1Ni4wLjAuMA..
Sheet1
| FULLY MEETS |
| PARTIALLY MEETS |
| DOES NOT MEET |
| CORE |
| CUSTOMIZATION |
| THIRD PARTY |
| MANDATORY |
| HIGHLY DESIRABLE |
| DESIRABLE |
File details come from the government source that posted it. Updated .