Appendix_B_-_Proposal_Requirements.pdf

Appendix B – Proposal Requirements

Instructions: The RFP must include the following information in the order listed. Please upload responses to the following in one continuous PDF labeled as “Proposal Requirements”

A. Transmittal Letter Offerors must submit a transmittal letter (maximum two pages) on the firm’s letterhead. It must be signed by a representative of the offeror who is authorized to commit the offeror to the obligations contained in the offer. The transmittal letter must include the name, address, phone number and e-mail address for the offeror’s contact, and must specify who would be the firm’s signatory to any contract documents executed with the City. The transmittal letter may include other information deemed relevant by the offeror.

B. Project Team (5%) Describe the team that will be working to complete the Scope of Services, including position titles and roles of the individuals assigned to those roles. Provide the breakdown of time on- versus off-site and the notice required to have staff available for on-site consultation.

Provide organization chart showing:

a) reporting relationships and responsibilities of the offeror and any other firms

b) reporting relationships and responsibilities of all key personnel (along with their firm affiliations)

C. Key Personnel and Resumes (5%)

a) Provide resumes for all key personnel in the RFP, including the offeror’s project manager, at least one substitute manager. The proposed project manager and the proposed substitute shall have a minimum of ten (10) years of applicable experience and shall remain with the projects throughout the term of the City's standard agreement. Limit resumes to two pages per individual and include:

i. Academic and professional qualifications

ii. Professional registration (as applicable)

iii. Experience as it relates to the project and to the individual's specified role on the project.

b) The project manager shall not be replaced or substituted without the prior approval of the City.

The City may request a personal interview with the short-listed firm's proposed project managers.

The key project manager or their approved substitutes shall be available for all meetings.

D. Experience (10%) The proposal must describe the performance history and experience of the project team on similar projects.

E. Past Project Experience and References (10%)

a) Past Project Experience. The offeror should identify project experience similar to the services identified in this RFP. Experience included must be limited to projects completed within the past three (3) years. At a minimum, the project description should include the following:

(a) client name and description of the project/or services

(b) project dates (starting and ending)

(c) staff assigned to reference engagement that will be designated for work per the RFP

(d) the client's project manager name, e-mail address and telephone number.

b) Previous and current work for City of St. Petersburg. List projects, dates and contract amounts.

Do not use attachments or references.

c) References. A list of five (5) clients, to include at least two (2) Florida government clients, contact persons for whom the firm or individual has recently provided services similar in nature to the services identified in this RFP. Include the client project manager’s name, e-mail address and telephone number.

F. Project Approach / Proposal (35%)

In this section the offeror must describe the plan and process for performing the scope of work and meeting the technical requirements.

a) If subcontractors are contemplated, a description of these persons or firms and the portions and monetary percentage of the work to be done by them.

b) Provide a brief overview of your implementation plan to include the following:

(1) Timetable

(2) Training

(3) Signage

(4) Marketing

(5) Resources

c) Information related to current pay by phone operations in the local area and in other parts of the country.

d) Provide details on the proposed solutions that will be utilized for pay by phone services for the City that include but not limited to:

(1) Software Functionality/Capabilities

(2) Payment Processing

(3) Payment Enforcement / Validation

(4) Equipment/Hardware Requirements

(5) System Operating Requirements

(6) Technical Support

(7) Ease of Use (Intuitive)

(8) Website

(9) Integration with parking access revenue control equipment systems (PARCS)

e) Capacity for meeting the minimum requirements.

f) Capacity for deployment within two weeks of notification.

g) Any service innovations utilized that enhances customer relations.

h) Identify all system and Internet requirements for using your firms' system.

i) Provide details on how access is secure to all users to its browser-based application using secure sockets, VeriSign services, user IDs and passwords.

j) Provide details on how the system will provide easy and secure payments.

G. Pricing Summary (20%) Each offeror shall submit a completed copy of the Pricing Summary (See Appendix A: Pricing Summary) and propose a minimum payment to the City.

H. Acceptance of The Technology Purchase Base Agreement (9%)

In this section, list any exceptions taken to the attached Technology Purchase Base Agreement or other requirements listed in this solicitation. You must reference the Technology Purchase Base Agreement section where exception is taken, a description of the exception, and the proposed alternative, if any. The Technology Purchase Base Agreement and all terms, conditions, specifications and other requirements of this solicitation shall be deemed accepted by the offeror unless excepted to in accordance with this section.

I. Is Contractor a City of St. Petersburg certified SBE (Small Business Enterprise) (2%)?

J. Is Contractor a City of St. Petersburg certified MBE (Minority Owned Business Enterprise) (2%)?

K. Is Contractor a City of St. Petersburg certified WBE (Women Owned Business Enterprise) (2%)?