Appendix 7 Sample Performance Eval 508c.pdf

Appendix 7, Standard Performance Evaluation Form

Campground Concessionaire Performance Evaluation Forest:

Ranger District:

Permit Holder:

Appraiser:

Date:

! Denotes Critical Element

Performance Item A bo ve

Ex pe ct at io ns

M ee ts ct at

B el ow ct at

U na cc ep ta bl e

1. PERMIT TERMS

! A. Insurance requirements met ☐ ☐ ☐ ☐ ! B. Payments timely ☐ ☐ ☐ ☐ C. Use Reports accurate & timely ☐ ☐ ☐ ☐ ! D. Title VI requirements met ☐ ☐ ☐ ☐ E. Advertising & signage acceptable ☐ ☐ ☐ ☐ F. Other permit terms met (specify below)

Communications ☐ ☐ ☐ ☐ Interpretive Programs ☐ ☐ ☐ ☐ Miscellaneous Sales ☐ ☐ ☐ ☐ Fee-Offset Projects ☐ ☐ ☐ ☐

2. OPERATION & MAINTENANCE PLAN

! A. O&M Plan properly submitted ☐ ☐ ☐ ☐ ! B. Employees qualified and trained ☐ ☐ ☐ ☐ C. Employees knowledgeable of area ☐ ☐ ☐ ☐ ct at ct at ct at cc ep ta bl e

! D. Ops & maintenance performed correctly and in timely manner ☐ ☐ ☐ ☐

3. PUBLIC SERVICE

! A. Good PR maintained with Forest visitors ☐ ☐ ☐ ☐ B. Good comments received from visitors ☐ ☐ ☐ ☐ ! C. Fees & services provided as represented ☐ ☐ ☐ ☐ D. Proper ID of equipment and staff ☐ ☐ ☐ ☐ E. Visitor compliance with FS regulations obtained ☐ ☐ ☐ ☐ F. Info and signs readable, current, presentable ☐ ☐ ☐ ☐

4. MEANINGFUL MEASURES

Health and Cleanliness

! A. Humans free from exposure to human waste ☐ ☐ ☐ ☐ ! B. Water and sewage treatment systems in compliance with State and FS standards ☐ ☐ ☐ ☐

C. Garbage does not overflow ☐ ☐ ☐ ☐ D. Garbage containers are animal resistant ☐ ☐ ☐ ☐ E. Litter & waste removal is timely ☐ ☐ ☐ ☐ F. Graffiti removal is timely ☐ ☐ ☐ ☐ G. Toilets & garbage containers free of odors ☐ ☐ ☐ ☐ H. “Pack In/Out” message is posted where used ☐ ☐ ☐ ☐ Setting

! A. Ecosystem protected against permanent loss ☐ ☐ ☐ ☐ B. Management activities are consistent with desired conditions ☐ ☐ ☐ ☐ ct at ct at ct at cc ep ta bl e

C. Services & recreation opportunities are consistent with ROS objectives ☐ ☐ ☐ ☐

D. Vegetation management plan adhered to ☐ ☐ ☐ ☐ E. Unacceptable soil compaction, erosion, vegetation loss, etc., prevented or corrected ☐ ☐ ☐ ☐

Safety & Security

! A. Safety inspections completed & documented ☐ ☐ ☐ ☐ ! B. High-risk conditions corrected prior to use ☐ ☐ ☐ ☐ ! C. High-risk conditions occurring in season are corrected immediately, or identified, or the site is closed to the public

D. Employees placed where required ☐ ☐ ☐ ☐ E. 36 CFR 261.14 infractions reported promptly ☐ ☐ ☐ ☐ Responsiveness

! A. Facilities meet accessibility guidelines (FSORAG) ☐ ☐ ☐ ☐ B. Bulletin boards contain required info and are neat, visible, and easy to read ☐ ☐ ☐ ☐

C. Employees receive appropriate “Good Host” and customer-service training ☐ ☐ ☐ ☐

D. Visitors feel welcome and appreciated ☐ ☐ ☐ ☐ Condition of Facilities

! A. All facilities functional and in good repair ☐ ☐ ☐ ☐ B. SST toilet standards are met ☐ ☐ ☐ ☐ C. Facilities maintained in condition received ☐ ☐ ☐ ☐ D. Vandalism corrected promptly ☐ ☐ ☐ ☐ ct at ct at ct at cc ep ta bl e

E. Roads and spurs maintained ☐ ☐ ☐ ☐ Comments and/or corrective actions pertaining to specific items listed above:

Have all “Below Expectations” items from previous performance inspection/appraisal(s) been corrected?

Evaluation and Appraisal Overall Rating:

Above Expectations ☐ Meets Expectations ☐ Below Expectations ☐ Unacceptable ☐

Note:

1. If any Critical Element is rated “Below Expectations” the best possible overall rating is Below Expectations.

2. If any Critical Element is rated “Unacceptable” the best possible overall rating is Unacceptable.

3. If one to three other elements are rated “Unacceptable” the best possible overall rating is Below Expectations.

4. If three or more Critical Elements are rated “Below Expectations” or over four other elements are rated

“Unacceptable” the best possible rating is Unacceptable.

Below Expectations: The permit holder is given notice regarding which element(s) justify the rating, and if performance in this element(s) is not improved prior to the next rating period, the Below Expectations rating shall be reduced to an Unacceptable rating.

Unacceptable: The permit holder is issued written notice of the Opportunity to Take Corrective Action as stipulated in Section V (C) of the Special-Use Permit. This is the required first step in suspension and/or revocation of use over all or portions of the permit area. In some instances, such as a lack of adequate insurance, safety issues, etc., suspension or revocation may take place immediately.

Signatures:

Print Name:

Permit Holder Representative Date

Print Name:

Forest Representative Date

The permit holder’s signature denotes that the Forest Service representative has discussed this evaluation/appraisal with the permit holder or his/her representative. A signature does not necessarily constitute agreement or acceptance of the rating.

Campground Concessionaire Performance Evaluation