Appendix_7_7_EAP_WL_MHSA_Utilization.xlsx

3 MB Posted

Attached to
Employee Assistance Program (EAP) and Behavioral Health Organization (BHO) Services - UPDATED
Solicitation number
RFP 31786-00188
Issued by
Davidson County, Tennessee

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EAP WL Summary Employee Assistance and Work-Life Services

EAP Utilization202320242025 YTD*
Average Number of Employees Covered145,179148,087149,730
Count of Unique Utilizing Members9,3298,5684,423
Utilization Rate (unique users/covered employees)6.4%5.8%5.9%
Count of Authorizations10,1949,3234,736
Total EAP Visits Utilized14,70013,1765,586
Average Number of EAP Visits Utilized**3.63.63.6
EAP Resolution Rate77%76%78%
Total Net Payment**$1,195,257$1,117,759$308,552
Allowed Amount**$1,195,513$1,115,946$308,552
Work-Life Services Utilization202320242025 YTD***
Count of Unique Utilizing Members19319737
Utilization Rate (unique users/covered employees)0.1%0.1%0.1%
Total Work-Life Services Utilized26731153
Work-Life Service Rate0.2%0.2%0.1%
Legal Services540429140
Financial Services15914140
Take Charge at Work Enrolled748221
Take Charge at Work Completed21298
Child/Elder Care Assistance12510722
Management Referral638524
Supervisor Support/Management Coaching595816
Training Utilization202320242025 YTD*
Total Number of Trainings214318134
Total Number of Training Hours214301137
Total Number of Training Attendees5,8457,7243,249
CIRS Utilization202320242025 YTD*
Total Number of CIRS Events1597920
Total Number of CIRS Hours62018749
Total Number of CIRS Attendees572424142
*2025 YTD Jan-Jun
**2025 YTD Claims data is for Jan-April - not annualized
***2025 YTD Jan-Mar

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