Appendix_7_7_EAP_WL_MHSA_Utilization_Revised.xlsx
XLSX spreadsheet 3 MB Posted
- Attached to
- Employee Assistance Program (EAP) and Behavioral Health Organization (BHO) Services - UPDATED
- Solicitation number
- RFP 31786-00188
- Issued by
- Davidson County, Tennessee
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EAP WL Summary Employee Assistance and Work-Life Services
| EAP Utilization | 2023 | 2024 | 2025 YTD* |
| Average Number of Employees Covered | 145,179 | 148,087 | 149,730 |
| Count of Unique Utilizing Members | 9,329 | 8,568 | 4,423 |
| Utilization Rate (unique users/covered employees) | 6.4% | 5.8% | 5.9% |
| Count of Authorizations | 10,194 | 9,323 | 4,736 |
| Total EAP Visits Utilized | 14,700 | 13,176 | 5,586 |
| Average Number of EAP Visits Utilized** | 3.6 | 3.6 | 3.6 |
| EAP Resolution Rate | 77% | 76% | 78% |
| Total Net Payment** | $1,195,257 | $1,117,759 | $308,552 |
| Allowed Amount** | $1,195,513 | $1,115,946 | $308,552 |
| Work-Life Services Utilization | 2023 | 2024 | 2025 YTD*** |
| Count of Unique Utilizing Members | 193 | 197 | 37 |
| Utilization Rate (unique users/covered employees) | 0.1% | 0.1% | 0.1% |
| Total Work-Life Services Utilized | 267 | 311 | 53 |
| Work-Life Service Rate | 0.2% | 0.2% | 0.1% |
| Legal Services | 540 | 429 | 140 |
| Financial Services | 159 | 141 | 40 |
| Take Charge at Work Enrolled | 74 | 82 | 21 |
| Take Charge at Work Completed | 21 | 29 | 8 |
| Child/Elder Care Assistance | 125 | 107 | 22 |
| Management Referral | 63 | 85 | 24 |
| Supervisor Support/Management Coaching | 59 | 58 | 16 |
| Training Utilization | 2023 | 2024 | 2025 YTD* |
| Total Number of Trainings | 214 | 318 | 134 |
| Total Number of Training Hours | 214 | 301 | 137 |
| Total Number of Training Attendees | 5,845 | 7,724 | 3,249 |
| CIRS Utilization | 2023 | 2024 | 2025 YTD* |
| Total Number of CIRS Events | 159 | 79 | 20 |
| Total Number of CIRS Hours | 620 | 187 | 49 |
| Total Number of CIRS Attendees | 572 | 424 | 142 |
| *2025 YTD Jan-Jun | |||
| **2025 YTD Claims data is for Jan-April - not annualized | |||
| ***2025 YTD Jan-Mar |
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