Addendum Two - ATTACHMENT M Commonwealth's Response to Vendor Written Questions RFP 758 190000018.._.xlsx

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ATTACHMENT M RFP 758 1900000181

Refer to Attachment A- Section 50.36 Implementation for implementation timeline.

11 Section 50.10.a.ii ITS Revenue Share, Payment and Reporting Attachment A - RFP Page # 25 Regarding the ability to re-negotiate the Minimum Annual Guarantee. The services in the RFP require vendors to commit $millions in up-front investment; however the DOC reserves the right to adjust the MAG amount throughout the contract.

a. We respectfully request the Commonwealth provide specific conditions and performance levels under which they may request an adjustment in the MAG amount.

b. If a situation outside a vendor's control occurs and it is unable to meet the MAG, does this automatically constitute a breach? As specified in this section, adjustments to the MAG will be negotiated based on any increases or decrease in call volume or required calling rates.

12 Section 50.10.c ITS Revenue Share, Payment and Reporting - and others regarding definition of Gross Revenue. Attachment A - RFP Page # 25 The definition of Gross Revenue for all services includes "any other compensation received..." which could be interpreted as encompassing transaction cost recovery fees. Will the Commonwealth confirm that transaction cost recovery fees (e.g. Pre-paid Funding Fees) will be exempted from Gross Revenue as long as they are disclosed in Attachment B? Refer to Section 50.10.g which clarfies certain items which are to be excluded from Gross Revenue.

13 Section 50.14.dd ITS and User Application Specifications Attachment A - RFP Page # 35-36 Section requires the vendor to contract with KYDOC's preferred VRS and VRI provider. Only select VRS providers use technology that supports recorded VRS and vendors offering recorded VRS have spent hundreds of development hours developing with their chosen VRS provider.

a. Is KYDOC requiring vendors to re-develop their recorded VRS solution if KYDOC changes from Purple at a later date?

b. If yes to a., will the DOC commit to working in good faith with the vendor to chose a vendor whose technology supports recorded VRS?

c. If yes to a., what timeframe will be given for that re-development effort and will the vendor be compensated? Should KYDOC change from Purple at a later date, Vendor shall be responsible for presenting, and ulitmately providing, a VRS service that is recorded and meets the requirements of the RFP and at no cost to KYDOC.

14 Section 50.14.ee ITS and User Application Specifications Attachment A - RFP Page # 36 Regarding VRI: VRI services are exceptionally expensive. Will KYDOC provide a good faith estimate of its forecasted monthly usage? VRI usage for the past six months is listed below:

August 2018- 216 minutes September 2018- 201 minutes October 2018- 247 minutes November 2018- 610 minutes December 2018- 439 minutes January 2019- 271 minutes 15 Section 50.30.a Tablet Specifictions and User Application Attachment A - RFP Page # 50 Regarding access to law library:

a. Will the Commonwealth please confirm that it will be responsible for the subscription costs for law library content, and that vendors will be responsible for working with KYDOC’s law library vendor for presentation on the tablets?

b. Which law library service does the DOC currently use?

a. Refer to Section 50.30.n.i. Vendor will be responsible for the licensing and subscription cost of the proposed law library.

b. LexisNexis.

16 Section 50.45.d. Communication Management Attachment A - RFP Page # 62 So that we can best model lobby kiosk usage would the DOC please provide:

a. The # of inmate trust transactions for 2018 for:

· Web/Mobile App:

· Phone:

· Money Order/Lockbox:

· Walk-in Cash transactions via retail locations( ie Moneygram):

b. All fees charged to consumers to deposit Inmate trust accounts for:

· Kiosk transactions:

· Web/Mobile App Transactions:

· Phone Transactions:

· Money Order/Lockbox:

a. Are lobby kiosks for inmate trust transactions currently in place at the 15 KDOC facilities? If not at all 15 facilities, which facilities are they in place currently?

b. If lobby kiosks are in place, how many transactions were made in 2018?

i. Cash

ii. Credit

c. If lobby kiosks are in place, what was the amount deposited into inmate trust by those transactions;

i. Cash

ii. Credit

a. Does the DOC intend on-site storage to mean recordings from each facility are stored at each facility, or all KYDOC recordings in a single DOC location?

b. Is this a “hard requirement” or is the DOC only asking for a vendor description to weigh options?

c. If “yes” to b., please confirm that vendors are to assume this additional cost in their pricing in Attachment B?

d. Is this on-site storage in addition to the three (3) separate locations required for CDRs and recordings in 50.16.f? Refer to Section 50.16, more specifically 50.16.r. KYDOC does not require on-site storage. On-site storage shall be provided to KYDOC upon request. Vendor shall describe its proposed process for storing recordings at each facility and assume the cost for such on-site storage.

a. Refer to above response.

b. Refer to above response.

c. Refer to above repsonse

d. Yes.

Does the KY DOC require the vendor to pay the per minute session costs to the VRI provider or will KY DOC pay for the actual sessions? How many annual VRI sessions does the KY DOC expect? Refer to Section 50.14. dd. Vendor is responsible for all costs associated with this requirement.

Vendor will be responsible for establishing a business arrangement with the VRI provider to ensure there is not an ongoing cost to KYDOC.

Refer to the answer provided in question #14.

32 Section 50.20 RFP 41 Will sales tax be charged in addition to the session price?

Also, is that sales tax commissionable / subject to revenue share? The applicability of sales tax will differ depending upon how the vendor charges for a video visitation session (each vendor is different). For example, if the visit is paid via a pre-paid account, sales tax would not apply. However, if a video visitation session is paid by visit, then, sales tax may apply. The vendor should specify it’s process.

If applicable, sales tax shall be included in the Gross Revenue; however, it is not commissionable.

If not, will the vendor have the ability to negotiate and/or modify the financial terms based on the impact of the KY DOC requested rate change? No. Section 50.8.d refers to any rate change requests approved by KYDOC in advance and as is defined in 50.8.c.

KYDOC and Vendor may mutually negotiate any changes to the financial terms; however, Vendor shall not modify any financial terms without written approval from KYDOC. Refer to Section 40.8.