Addendum__3_Response_to_Questions_Received.pdf
PDF 2 MB Posted
- Attached to
- RFP 26-HR-01 Broker Services, Medical, Dental, Vision, Firefighter Cancer and Life Insurance Benefits
- Solicitation number
- 26-HR-01
- Issued by
- Volusia County, Florida
About this file
This is an Addendum 3 Response to Broker Questions document for the City of Holly Hill, Florida's RFP 26-HR-01, addressing inquiries submitted by prospective broker service firms on April 6, 2026. The procurement seeks comprehensive broker services for medical, dental, vision, firefighter cancer, and life insurance benefits covering approximately 109 active employees and 53 retirees. The City currently utilizes PlanSource as its Benefits Administration system, which is provided by the incumbent broker at no additional cost, and conducts open enrollment through an annual Employee Benefit Fair with individual new hire meetings, with enrollment sign-up handled through PlanSource. The City's payroll operations are managed in-house using Tyler ERP Pro 10 financial software and are not integrated with the benefits administration system. Human Resources serves as the primary point of contact for employee benefit questions, though specific benefit inquiries are directed to respective benefit providers. The City has indicated no current requests for additional products or services beyond those already offered, and while it does not routinely provide total compensation statements to employees, it possesses the capability to do so if desired.
The City's current broker is compensated through a flat fee structure paid quarterly, as outlined in the attached Brown & Brown Consulting Services Agreement dated January 2022. The incumbent broker services agreement and compensation disclosure documentation are attached for prospective bidders' review. Current wellness programming is detailed in a separate 2027 Wellness Initiative Program Addendum, with existing coverage provided through Florida Health Care Plans for medical benefits, Principal for dental, EyeMed for vision, and USAble Life for life insurance products. The City has not indicated interest in enhanced open enrollment options including face-to-face, virtual, and call center capabilities, nor has it requested specific wellness program focus areas such as metabolic syndrome management. No information regarding current premium amounts, commission percentages, contingency bonuses, profit sharing arrangements, or parent corporation incentives was disclosed in this addendum response.
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Responses to Broker Questions Received
April 6, 2026
1. Please provide a copy of the current broker services agreement.
See attached.
2. How is the broker compensated. i.e. commissions, flat fee, or combination of both?
Flat Fee, paid quarterly.
3. Please provide the current premiums by line of coverage.
a. What are the current commission percentages by line of coverage?
b. What is the current commission amount by line of coverage?
c. What is the current broker compensation for all products?
d. Does the current broker provide a compensation disclosure?
e. Does the current broker parent corporation receive contingency bonuses, profit sharing, and other forms of incentives? Are these disclosed?
See attached broker services agreement.
4. Are there any products or services that you are interested in that you are not currently offering?
None requested.
5. What Benefits Administration system do you currently use? What is the annual cost?
Is the system funded by the City, current broker, or tech credits?
PlanSource. Provided by broker at no additional cost.
6. What is the name of the financial software.
Tyler ERP Pro 10
7. Who assists employees with questions about their employee benefits? Does the City receive call reports on member population trends, call volume, and top employee call in requests?
City’s human resources department is the front line of employee benefit questions, though some questions are directed to the respective benefit provider.
8. Please explain how your current open enrollment and new hire education is handled.
Human Resources conducts an Employee Benefit Fair annually for open enrollment and the actual benefit sign-up is conducted via PlanSource.
Human Resources meets individually with new hires to explain benefit package and the actual benefit sign-up is conducted via PlanSource.
9. Would the City be interested in having the option to choose open enrollment to include face to face, virtual, and call center abilities?
Not requested.
10. Do you currently provide employees with a total compensation statement?
Not usually but we have the capability if desired.
11. Who is the payroll vendor? Is payroll integrated with your benefits administration system?
Payroll is completed in-house via the City’s financial software, which is not integrated with PlanSource.
12. Please provide an overview of your current wellness program. Are there any specific focus areas, such as metabolic syndrome?
See attached 2027 Wellness Initiative Program
| Addendum #3 Responses to Broker Questions Received .pdf |
| Brown & Brown Consulting Services Agreement - Jan. 2022 |
File details come from the government source that posted it. Updated .