Addendum 3_Questions _ Answers_Idaho Springs Parking Management Services.docx

232 KB Posted

Attached to
Idaho Springs Parking Management Program
Solicitation number
2025-1
Issued by
Clear Creek County, Colorado

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Written by GovTribe AI ·

Addendum 3 for the Idaho Springs Parking Management Services Request for Proposal (RFP) contains a comprehensive Q&A document from the City of Idaho Springs in Colorado, addressing potential bidders' inquiries about the current parking management program. The document reveals that the City is seeking a new vendor to manage its parking operations, with the RFP covering end-to-end parking management services including technology, hardware, operations, staffing, daily operations, signage, maintenance, customer service, and enforcement. The current parking management approach involves a revenue-sharing contract with an existing vendor, and the program currently operates 21 kiosks and an online payment platform.

The addendum provides limited historical performance data, including gross violation revenue of $168,685.61 from May 2021 to April 2022 and $439,228.57 from November 2023 to October 2024. Staffing levels vary seasonally, with up to 12 personnel during peak times (May-October) and two customer service representatives during off-peak periods. While the City cannot provide detailed monthly breakdowns for many requested metrics such as transaction volumes, permit counts, or uncollected citation rates, they did note that average ticket prices range between $5.48 and $5.69. The RFP suggests the City is seeking a comprehensive parking management solution that can provide more robust data tracking and reporting capabilities than their current arrangement.

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March 4, 2025 Parking Management RFP Questions/Responses

Q: Can you share enforcement revenue for 2023 and 2024? Ideally by month A: We do not have monthly data. For May 2021 to April 2022, gross violation revenue was $168,685.61. For November 2023 to October 2024, gross violation revenue was $439,228.57.

Q: Can you provide volume of warnings and citations issued for 2023 and 2024? Ideally by month A: As an example, January 2025, there were 863 violations issued.

Q: Can you provide total # of uncollected violations for 2023 and 2024? Ideally by month A: The City does not have this information available at this time.

Q: Can you share average ticket rate for 2023 and 2024? Ideally by month A: While the City does not have this information broken out by month, the average ticket prices are between $5.48 and $5.69.

Q: Can you share volume of parking transactions for 2023 and 2024? Ideally by month

Q: Can you provide volume of voided/forgiven citations for 2023 and 2024 A: The City does not have this information at this time.

Q: Can you share parking department profit/loss for 2023 and 2024?

A: The City does not have a “parking department.” We currently contract for this service and split revenue with the vendor.

Q: Can you share quantity of permit holders? City, county, employee.

A: The City does not have this information at this time.

Q: How many Handheld Devices are currently in use and who provides them?

A: The City does not have this information at this time.

Q: How many citations are issued annually? Can this data be provided by month over the last 12 months?

A: The City does not have this information at this time.

Q: Who provides citation processing software?

A: The current vendor.

Q: How many permits are issued annually by type?

A: The City does not have this information at this time.

Q: How many daily transactions are made through the Parkmobile app? Can this data be provided by month over the last 12 months?

A: The City does not have this information at this time.

Q: How many daily transactions are made through the pay stations? Can this data be provided by month over the last 12 months?

A: The City does not have this information at this time.

Q: What were the staffing levels during the year in the peak season (May-Oct) and in the off-season?

A: During peak times upwards of 12 people with full support team (managers, ambassadors, etc) onsite. On non-peak, it’s two customer service representatives with manager and ambassador representative onsite.

Q: Are you willing to share current and previous transaction counts and total revenue for paid transactions from previous years? Transaction counts for violations issued? Transaction counts for violations paid?

A: Please see other attachments.

Q: What percentage of citations go uncollected each year?

A: The City currently does not have this information.

Q: How many pay stations does the City have?

A: 21 kiosks and the online payment platform.

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