ACCGov Ancillary Provider Questionnaire _ Non.xlsx

This is an ancillary provider questionnaire for ACCGov RFP #26036 concerning voluntary benefits including disability, life, and family medical leave (FML) insurance. The solicitation requires proposing vendors to provide detailed implementation plans with a January 1, 2027 effective date, including the availability of a personalized ACCGov app or website prior to the October annual enrollment period. Respondents must identify dedicated account management team members responsible for implementation phases, describe the care transition process, and provide a sample annual enrollment project plan and timeline for subsequent renewals. Vendors must also demonstrate communication capabilities through submission of sample ID cards, explanations of benefits, welcome kits, and benefits summaries, along with an outline of employer portal capabilities including online claims status access, eligibility changes, and ID card ordering.

The questionnaire emphasizes data security and privacy compliance, requiring vendors to submit comprehensive documentation of security protocols, employee compliance confirmation procedures, and client information protection measures. Respondents must confirm compliance with all EU data privacy standards and identify whether independent third parties conduct vulnerability testing. Additionally, vendors must describe their account management team structure with designated resources for operational escalations and VIP support, detail available communication resources for transition and ongoing operations, and provide monthly financial and utilization reporting samples. The questionnaire does not specify pricing terms, award dates, contract duration, or renewal options in the provided content.